1 eliminate your management frustrations · 2019. 1. 28. · amygdala hijack: survival impedes...

© 2016TerriNorvell.com

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Eliminate Your Management

Frustrations Using Your Mind NOW!!

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1. NeuroScience & the Mind 2. Amygdala Hijack 3. Human Performance Curve 4. Away & Toward Language 5. Solution Thinking

6. Life Equation in Action

Performance Agenda2


Myth Buster: NeuroPlasticityThe brain is always

changing…has the ability to rewire and create new circuits

Pruning/Unlearning and Sprouting/Learning VS. NeuroRigidity: only using memories, never learning from experience, same thoughts and actions… expecting different results

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•Process over 400 billion bits of info every second!

•Aware of about 2000 bits of data

•100 billion nerve cells

•70-100 trillion synapses

•40 thousand connections/neuron in conscious thinking brain

•1 million connections/neuron in subconscious

Power of the Brain: A Miracle of Creation4


1. Neocortex - Thinking Brain

•Crowning Achievement – 40% of the brain

•Conscious Thinking - 5% •Frontal Lobe = Free Will (most neuro-

plastic) •Executive decision maker - Intention! •Analyzes, strategizes, decides on

action •Limited processing capacity: 1-3

events at a time

•Aware of yourself - if you take the time to notice

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2. Cerebellum - Hind Brain

•HABITS - learned, memorized by repetition

•1 Million neurons & connections processing simultaneously

•Servant that executes thought from Neocortex

•Takes over the body for natural ‘subconscious processes’

•Multi-tasking

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3. Midbrain - Feeling Brain

•80 times faster than Neocortex - why feelings are so important

•Regulates many internal states - body temperature, blood pressure, digestion hormone levels...

•Emotional/Chemical brain

•Dopamine/pleasure - move toward

•Adrenaline/fight - move away

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Amygdala Hijack: Survival Impedes & Sabotages Performance

Signs: 1. Strong emotional reaction 2. Sudden onset

3. Post realization if reaction inappropriate 4. Period of time to regain composure

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Amygdala Triggers @ Work

1. When did you or someone in your life

have an Amygdala

Hijack?

2. What was the situation?

3. What were your/their

actions?

4. What was the outcome?

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5 Top Amygdala Triggers @ Work

1. Condescending & lack of respect

2. Being treated unfairly

3. Being unappreciated 4. Feeling that you are

not being listened to

or heard

5. Being held to unrealistic deadlines

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Amygdala Hijack Regaining Composure Tools

Awareness #11. Physical - Breathe & Move 2. Release the thought & feelings

3. Replace it with empowering thoughts & feelings 4. Repeat the positive focus -

over & over & over…

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Single FocusSurvive

• Frustration • Protection

• Pain • Fear/Anger • Sadness

• Selfish

• Arrogance

Adrenaline Cortisol

© 2016 Terri Norvell TerriNorvell.com

Thrive • Freedom • Growth

• Pleasure

• Joy • Happiness • Selfless

• Compassion

Serotonin Dopamine

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Mind can Only Focus on 1 Thing!

Focused Attention - is key to making neural connections from data to remembering

Present Moment – awareness and attention or no brain connections & no stored memory

Multi-Tasking is not your brain’s friend!

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Focus is Key!

Energy Giving

Energy Draining Energy Draining

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Performance Drivers: Toward or Away Language

SCARF Model of Social Threats & Rewards by David Rock

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Away From

Response

+

Toward Response

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Away Language: Anti-Accountability

1. It’s not my job 2. Oh well 3. It’s not my fault 4. I didn’t know 5. I’m too busy to do that 6. I forgot 7. I’m waiting for approval 8. You didn’t tell me 9. It’s not policy 10. I only have 2 hands 11. I’m short staffed 12. Did you get my email 13. My computer was down

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Toward Language: Accountability1. What else can I do?

2. Here’s what I recommend 3. I’m responsible 4. Let’s work together 5. Can you assist me?

6. Challenges are opportunities

7. How am I doing? 8. I’ll find a way 9. I want to learn 10. I can do better 11. Consider it done

12. I love my job!

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AND

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Teach Your Team to Think20

1. What’s the situation?

2. What are your possible solutions?

3. What do you recommend?

4. What happened? Report back...

Teach Solution Thinking 21

THINKING (thoughts & beliefs)

+ Feelings + Actions =

RESULTS/LIFE.

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Activity: Your Mind in Action

1. What thoughts do you have about this? What are you saying to yourself?

2. What feelings do you have?

3. How do you act?

4. How do you show up in life? How do others see you in relation to this?

6. What are your results?

Identify one thing in your current reality to change.

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Using Your Mind to

Motivate… yourself & others!

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1 eliminate your management frustrations · 2019. 1. 28. · amygdala hijack: survival impedes...

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