1 copyright © 2009, netenrich inc. all rights reserved netenrich confidential delivering it as a...

1

Copyright © 2009, NetEnrich Inc. All Rights Reserved NetEnrich Confidential Delivering IT as a Service

DELIVERY

IT as a ServiceA new IT delivery model

2


Agenda

• NetEnrich Overview• Unique Approach• What We Do• Why NetEnrich

3


NetEnrich Overview

4


NetEnrich Corporate Overview

Founded in 2003, headquartered in San Jose, CA

Experiencing triple digit growth

Successful history serving mid enterprises worldwide

Patented RIM technology Global “follow the sun”

NextGen NOCs in US, India & Japan

Strong management team– 170+ certified IT

professionals– SAS 70 with ITIL based

methodologies & processes

Gaining traction in the SMB space via MSPs/VARs

Who we are? Our Customers

5


Today’s Challenges

IT viewed as a cost center IT lacks flexibility to adapt to

rapid business changes Global competition & customer

base SLAs are not aligned with

business needs Do we have sufficient IT

resources to innovate business growth

Lack of sufficient transparency, visibility, and accountability

High employee turnover in key roles

Business Challenges

Budgets are cut & requirements increased

Much of IT budget spent on routine maintenance & operation High-value, internal IT staff

performs routine tasks; not building key business apps & solving business problems

Internal IT skills mismatched for tasks at hand

Lack of well defined processes drives inefficiencies

Weak SLAs result in inefficiencies, poor performance & productivity

Unpredictable & inflexible pricing from vendors

IT Challenges

6


The NetEnrich IT as a Service View

7


IT as a Service Transformation

Strategic,Higher ROI Activities

High Value & High Return

Competitive Advantage

Customer Impact

Business Cycle ImpactBusiness Applications

ERPCRM

FinancialsEcommerce

Website

CollaborationBusiness Intelligence

Routine Maintenance Activities

Virus Protection

Router Mgmt

Firewall Mgmt

MS SQL Mgmt

Citrix Mgmt

VMWare Mgmt

MS Exchange Mgmt

Desktop/Laptop Mgmt

Business Continuity

Network Security AuditVulnerability Testing

Intrusion Detection

Disaster recovery

BEFORENetEnrichAFTERNetEnrich

Linux Mgmt

Performance Mgmt

Patch Mgmt

Backup Mgmt

Network MgmtSwitch Mgmt

Applications Mgmt

Oracle Mgmt

Scalable Cost Structure

Proactive Processes

Server Mgmt

Windows Mgmt

Unix Mgmt

Fault Mgmt

Software DistributionConfiguration Mgmt

ITas anExpense

ITas anAsset

8


NetEnrich – A Unique Approach

9


NetEnrich a Unique Approach

Traditional IT Outsourcers

IT as a Service Provider

IT Technology/Product Vendor

Technology PeoplePeople & process drivenLow/Zero technology

Long term contractsAll or nothing relationshipe.g. IBM GS, EDS, CSC, ACS

Large enterprise FocusFortune 500

Enabling technology /leverageITIL process driven

Low risk & predictable delivery

Flexible engagement modelsRight source IT functions

Mid Market Enterprises$25M to $2Billion Revenues

Tools are means to an end

Total technology deliveryDelivery depends on deploymentBigger footprint and higher TCO

Large Enterprise footprintHP Open view / Tivoli / BMC etc.

Technology, Process & People driven 24x7 remote IT management services

10


Technology Assist Components

Access Control

Session Recording

Technology Augmentation

Virtual PrivateManagement Gateway

VPMG

NetEnrich ServiceDelivery Framework

Unified globally distributed NOC

Best Practice Methodology

ITelligence

11


NetEnrich VPMG Overview

12


NetEnrich Services Delivery Framework

13


Virtual Private Management

14


NetEnrich Service Delivery Framework

15


Unit Based Service Delivery

170 Certified Professionals

Service DeliveryManager

Service Delivery

TeamAccountManager

Customer


Service Delivery

TeamAccountManager

Customer


Service Delivery

TeamAccountManager

Customer

http://www.symantec.com/index.jsp

http://images.google.co.in/imgres?imgurl=http://notpopular.com/blogs/josh/files/2007/07/mysql-logo.gif&imgrefurl=http://notpopular.com/blogs/josh/2007/07/11/cpanel-broke-mysqlhotcopy-122-but-here-is-a-fix/&h=151&w=218&sz=4&hl=en&start=5&tbnid=-HA21SRg2cgyDM:&tbnh=74&tbnw=107&prev=/images?q=MySQL+logo&gbv=2&svnum=10&hl=en&safe=vss&sa=X

http://www.oracle.com/index.html

16


Service Offerings

17


Flexible Engagement Options

Monitor infrastructure, filter/de-duplicate alerts

& escalate

Monitor with SOP remediation, health checks

& patching

Infrastructure management & administration on all devices

Architect & optimize IT infrastructure & operation based on best practices

AppTone Services

Business Application Support

On-demand, fixed price services delivered with a predefined SLA

18


Engagement Options

19


Service Level ComparisonService Level Benefit Features Available Category

ServicesNetCare Full Remediation •Adds:

•Proactive Event Mediation•Proactive Monthly/Weekly Mgmt duties•Event Escalation if necessary•Unlimited Proactive Mgmt

Adds:Proactive Event MediationProactive Monthly/Weekly Mgmt dutiesEvent Escalation if necessaryUnlimited Proactive Mgmt

NetAid SOP Remediation •Adds:•SOP based Event Remediation•Event Escalation if necessary•Unlimited Server/Service Restart•Health Check•Patching

Adds:•Proactive Sys Admin:•User Provisioning: •Root Cause Analysis and Remediation:•System Deploy/Rebuild:•Audits L2: Sys Security, Resource util,

NetEye Filtered Alerts •24X7 Monitoring•VPMG/Service Gateway•Event Validation•Event Escalation•Opt CS Responses•Unlimited Escalation/Validations

Adds:•Reboot/Restart:•Monitoring: Setup and Fine tuning•Incident Triage:•Audits L1:

20


Why NetEnrich

21


Thank You

1 copyright © 2009, netenrich inc. all rights reserved netenrich confidential delivering it as a...

Documents

netenrich slide

service view slide

service unit

service todays challenges

delivery model slide

asset slide

unique approach slide

business needs