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1 Computer Aided Dining (CAD) CS410 Milestones Presentation 14 November 2002 http://www.cs.odu.edu/~samin/cs410/

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27 September 2015CAD Project Team Project Manager Ken Belkofer Head of Research James Penney Post Mortem Albert Ayres Webmaster/Secretary Sunny Amin Marketing Francis Doligosa Budget Andrew Good Small Business Innovation Research (SBIR) Suwena Tham

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37 September 2015CAD Presentation Outline Societal Problem Survey Overview Solution Components Objective Pros/Cons Will/Will not do Risks Milestones Deliverables Design Plan Resources Staffing requirements Budget

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47 September 2015CAD Societal Problem The delay of communication between patrons and wait staff causes reduction in patron satisfaction and table turnover

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57 September 2015CAD Surveys Over 60 people surveyed Ages ranged from under 16 and up 89% spend on average 5-20$ per plate 76% spend 30-90 minutes per meal

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67 September 2015CAD Perceived Excessive Delays

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77 September 2015CAD Solution Provide a tool to assist casual chain restaurants in improving communications between patrons and restaurant staff to minimize wasted time Definition: Casual-chain restaurants are multiple, same-brand restaurants that provides good food and table service at a relatively low price. Check averages are approximately $10-25

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87 September 2015CAD Functional Components

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97 September 2015CAD Server POS Compatible Server $999.00 Will Come With Monitor Keyboard Mouse CPU Software Choices

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107 September 2015CAD Table Unit Symbol SPT-1500 $440.00 Monarch HandiPrint 6015 Handheld Printer $350.00 Table Mount $30.00

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117 September 2015CAD Restaurant Staff Unit Partner 4000 Touch Screen Terminal $2000.00 Cash Drawer $200.00

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127 September 2015CAD Printers Epson TM-U200 $210.00

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137 September 2015CAD Survey 87% of those surveyed, said they would use the system if available

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147 September 2015CAD Objective Provide a tool to help the restaurant make a larger profit Provide restaurants a tool to provide better service to the patron Provide the patron with a tool to help improve their dining experience Try not to alienate patrons

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157 September 2015CAD PROS Improve communications Increase efficiency Faster turn over of tables Reduced order errors Better service to patrons

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167 September 2015CAD CONS Initial cost Initial slow down due to patron questions Rush hour may still cause extended waits Training of staff and patrons

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177 September 2015CAD Solution Will Reduce delay in communications Reduce delay in ordering Reduce delay in bill payment Reduce forgetfulness Reduce incorrect billing

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187 September 2015CAD Solution Will Not Solve delay in seating if at max. capacity Solve delay in receiving food Solve restaurant staff carelessness Solve cleanliness Solve rudeness

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197 September 2015CAD Risks and Recommendations Damage to table top device Spill proof, mounted, rugged shell Refusal of use by patrons Restaurant staff available Radio Frequency (RF) interference Ensure wireless system is on approved frequency and exterior grounded to minimize RF intrusion General computer failure Technical support available 24hrs Possible theft of table top unit Alarm at exit

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207 September 2015CAD Milestones CS410 Project Feasibility Project Milestones Functional Specifications Grant Proposal Web Site Project Approval CS411 Contracts Develop/Test Software Procure/Test Hardware Documentation Integrated Testing Completed Prototype

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217 September 2015CAD Milestones (cont) Fall 2002 Feasibility System Engineering Approval Spring 2003 System Development/Testing Prototype Summer/Fall 2003 In Restaurant Testing Marketing Training Production Long Term Support

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227 September 2015CAD Deliverables Fall 2002 WBS14-Nov-2002 Timeline14-Nov-2002 Webpage12-Dec-2002 SBIR12-Dec-2002 System Engineering27-Nov-2002 Spring 2003 System Development14-March-2003 Testing Results14-May-2003 Prototype14-May-2003 Summer/Fall 2003 In Restaurant Testing Results15-Oct-2003

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237 September 2015CAD Management Plan Detailed in WBS and Timeline provide in handout and on website Requires four semesters till ready for production Fall 02 Approval/Research Spring 03Development Summer 03Testing Fall 03Testing/Production

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247 September 2015CAD Evaluation Plan Testing will be in three phases Individual Unit Integrated Restaurant All testing will be conducted IAW specs detailed during the system engineering phase

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257 September 2015CAD Marketing Plan Target Audience (Casual Chain Restaurants) Applebees Bennigans Olive Garden Ruby Tuesdays (over 500 in U.S.) Outback Strategy Testing in a restaurant Newspaper, Magazine Ads Demo CD Brochures

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267 September 2015CAD Funding Plan Funding Activity National Science Foundation Phase limits One (Feasibility/Engineering)$100,000 (maximum) Two (Development/Test) $750,000 (maximum) Three (Test/Production) Phase 1 is for about 6 months and phase 2 is for about 24 months

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277 September 2015CAD Phase One Detailed Breakdown in Handout Tab 8 Personnel$79,500.00 Hardware$20,164.00 Total$99,664.00

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287 September 2015CAD Phase Two Detailed Breakdown in Handout Tab 9 Personnel$672,500.00 Hardware$ 76,621.00 Total$749,121.00

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297 September 2015CAD Phase Three Detailed Breakdown in Handout Tab 10 Personnel$528,000.00 Hardware$ 59,100.00 Total$587,100.00

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307 September 2015CAD Costing Cost to the restaurant (avg. 25 tables (NRA)) 1 server $2,000.00 2 staff units $5,000.00 3 printers units $800.00 25 table units$21,000.00 Software $2,000.00 Service Contract (Annual after) $3,000.00 Misc. $3,000.00 Labor $2,000.00 Total 38,800.00

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317 September 2015CAD Costing Total Cost Phase One and Two Phase One$ 99,664.00 Phase Two$749,121.00 Total Cost$848,785.00 Annual Cost Phase Three$587,100.00 Our payback Initial Install $5,000.00 * 500 = $2,500,000.00 Annual Service $3,000.00 * 500 = $1,500,000.00

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327 September 2015CAD Costing Restaurant payback If half the tables seat one more patron per day at an average of $20 per seating (NRA) 12.5*$20=$250*160=$40,000 160/30 < 6months

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337 September 2015CAD References Employment Wage Estimates. U.S. Department of Labor. 2001. Stats.bls.gov/oes/2001/ NRA. National Restaurant Association. Nov 2002. www.restaurant.org Point of Sale Super Store. POS World. Oct 2002. http://posworld.com/ Quick Seat. 2002. ODU CS410 Spring Class. Oct 2002. http://www.cs.odu.edu/~cpi/cpi-s2002/quick_seat/ Wireless Waitress. Computer Resource Group. Oct 2002. http://www.thewirelesswaitress.com Wireless Touch Screen. Viewsonic, Oct 2002. http://www.viewsonic.com/

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347 September 2015CAD