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TRANSCRIPT
Another important communication skill is conflict resolution. Conflict is a normal and expected
part of any relationship; it stems from differences both big and small. Confrontation can be a
frightening experience, but rewarding if done right. It might be helpful to remember that the
needs of both parties are equally important and
deserve respect and consideration. We will begin by
exploring the different conflict styles that people
demonstrate, as identified by Kenneth Thomas and
Ralph Kilmann.
1. Competitive styles tend to take a firm stand
and know what they want. It can be useful when
a decision needs to be made quickly. However,
it can lead to people feeling hurt and resentful in
less urgent situations.
2. Collaborative styles tend towards attempting
to meet the needs of all people involved. These
people can be highly assertive, but cooperate
effectively and acknowledge that everyone is important. This style can be useful when you
need to bring together a variety of viewpoints to get the best solution.
3. Compromising styles try to find a solution that will at least partially satisfy everyone; and
everyone is expected to give something up. This style can be useful when equal strength
opponents are unable to agree or a deadline is approaching.
4. Accommodating styles indicate a willingness to meet the needs of others at the expense
of their own personal needs. This style can be useful when the issues matter more to the
other party, or when peace is more important. Overall, however, this approach is not likely
to give the best outcomes.
5. Avoiding styles attempt to evade the conflict entirely. This style can be appropriate when
the conflict is trivial or someone else is in a better position to solve the problem. However,
in most situations this is an ineffective approach to take.
More information about these conflict styles can be found at: http://web.mit.edu/collaboration/mainsite/modules/module1/1.11.5.html
I N S I D E T H I S
I S S U E :
Communication
Conflict Resolution
1
Monthly Recipe 3
Youth Corner 4
Family Corner 4
W H I T E B E H A V I O R A L
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A N N A R B O R , M I 4 8 1 0 8
( 7 3 4 ) 9 9 5 - 6 7 5 5 M A Y 2 0 1 4 V O L U M E 2 , I S S U E 5
Welcome to "Another Piece" White Behavioral Consultants' newsletter. WBC has been a premier
provider of behavioral modification services for clients with traumatic brain injuries for 11 years. WBC is committed to the entire support system of the client. This newsletter is a part of that commitment to give back to the clients, families, case managers, and other community members who have helped us get
where we are today. Our sessions with clients are confidential, but there are many general tips and tools that we use which we would like to share with our readers. Our newsletter will provide a format to share these strategies, which are simple to use and may be applied to a variety of everyday situations.
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Communication...Conflict Resolution
P A G E 2
A N O T H E R P I E C E
Communication...Conflict Resolution (Continued from page 1)
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Conflict Resolution . . . Which style would you use?
Most of the conflict styles identified in the Thomas/Kilmann model can be important in
different situations. A helpful phrase to remember while building up your conflict resolution
skills might be “pick your battles”. We have provided some example conflicts below. Take
some time to think about the different scenarios and identify which conflict style might be
most appropriate in each
situation.
1. Two employees work closely together in the same department. Mike
is a new employee who is quiet and values following company rules.
John has worked at the company for a long time, is very vocal and likes
to do things the way they have always been done. Employees are
supposed to clock in at their own buildings within five minutes of their
shift, but there isn’t any way to check this. Mike consistently follows
this rule and is at his workstation when expected. John always clocks
in at another building so he won’t be marked as tardy, and gets to his
workstation at least 10 minutes late. At least a couple of times each
week, somebody asks Mike where John is and Mike feels
uncomfortable with lying for John.
2. Samantha receives 24-hour care in her home. Rebecca is one of the home health aides
that provide services. Rebecca is very kind and attentive to Samantha’s
needs. She ensures that medications are given on time, encourages
Samantha’s involvement in tasks and transports Samantha when needed.
Samantha finds it hard to tolerate Rebecca’s presence because of her age.
Samantha has expressed that Rebecca reminds her of her mother and
they do not have a very good relationship. So when Rebecca comes to
the house, Samantha is very withdrawn, retreats to her bedroom and only
engages when absolutely necessary.
If you are interested in learning more about which conflict style you are, speak with your
behavioral therapist. June’s newsletter will explore more specific communication skills for use
with conflict resolution, and will provide sample dialogue for resolving the above conflicts.
Tips Before Starting
Monthly Recipe
P A G E 3 V O L U M E 2 , I S S U E 5
Shopping List
□ Cider Vinegar
□ Canola Oil
□ 1 can finely chopped Chipotle Chile in Adobo Sauce (found in the Mexican Food section)
□ Salt
□ 1 bag shredded Red Cabbage
□ 1 medium carrot
□ 1 15 oz. can white beans
□ 1 ripe avocado
□ 1 bag shredded Cheddar Cheese
□ 1 bag 8-10” whole wheat tortillas
We've provided a shopping list, which can be cut out and taken with you to the store. Be
sure to look at home for ingredients you already have. Check off each ingredient as you
gather it.
We've also provided a list of needed cooking utensils. You may already have these items at
home, but check and make sure before you go to the store.
Place this recipe and tip list in an easy to see location before starting.
Gather all the required cooking utensils and ingredients and place them in easy reach
before starting.
We've put checkboxes next to each step. Put a check mark in the box
immediately after completing each step.
Creamy Avocado & White Bean
Wrap!
Yummy
and easy
to do!!
Instructions
Prep time: 25 minutes Total time: 25 minutes Serves: 4
Ingredients
□ 2 Tablespoons Cider Vinegar □ 1 Tablespoon Canola Oil □ 2 teaspoons finely chopped canned Chipotle Chile in Adobo Sauce □ ¼ teaspoon salt □ 2 cups shredded red cabbage □ 1 medium carrot, shredded □ ¼ cup chopped, fresh cilantro □ 1 15-oz. can white beans, rinsed □ 1 ripe avocado □ ½ cup shredded sharp Cheddar Cheese □ 4 8-10” whole wheat tortillas
□ Using Tablespoon, measure 2 Tablespoons Cider
Vinegar into medium mixing bowl
□ Using Tablespoon, measure 1 Tablespoon Canola Oil
into medium mixing bowl
□ Using teaspoon, measure 2 teaspoons Chipotle Chile
in Adobo Sauce into medium mixing bowl
□ Using ¼ teaspoon, measure ¼ teaspoon Salt into medium mixing bowl
□ Using whisk, mix together ingredients in the medium mixing bowl
□ Using measuring cup, measure 2 cups shredded red cabbage into the medium
mixing bowl with the sauce
□ Using sink, rinse the medium carrot
□ Using shredder, shred 1 medium carrot into the medium mixing bowl
□ Using knife and cutting board, chop fresh cilantro
□ Measure ¼ cup of fresh cilantro into the medium mixing bowl with sauce and
vegetables
□ Using fork, mix ingredients in the mixing bowl until combined
□ Using can opener, open can of white beans
□ Over the sink, pour white beans into the strainer and rinse with water
□ Pour white beans into the other medium mixing bowl
□ Using knife, cut avocado in half and remove
the pit using a fork
□ Scoop avocado out into the bowl with the white beans
□ Using a fork (or potato masher), mash white beans and
avocado
□ Using measuring cup, measure ½ cup shredded
cheddar cheese into the white beans and avocado mix
and stir to combine
□ To assemble wraps. . .
Place tortilla onto a plate
Using ½ cup, scoop out white bean-avocado mix
and spread on wrap
Using 2/3 cup, scoop out cabbage-carrot mix and
spread on top of beans
Roll up wrap, cut in half to serve
Cooking Utensil List
□ 2 medium mixing bowls □ Whisk □ Cutting Board □ Knife □ Serving Bowl □ Shredder □ Measuring Cups & Spoons □ Spatula
□ Sink □ Strainer □ Can Opener □ Plates □ Small Bowl
3840 Packard, Suite 200B
Ann Arbor, Michigan 48108
Phone: 734-995-6755
Fax: 734-557-3995
E-mail: [email protected]
May activity ideas in the general Detroit area:
We’re on the Web!
www.whitebehavioral.com
Family Corner
Youth Corner
As we approach the end of another school year, students are likely
preparing for final exams and tests. This can often lead to increased stress, and possibly feelings of anxiety or depression. Here are some strategies that can help you prepare for increased testing, as well
as combat feelings of anxiety and depression.
1. Stay current with homework assignments. a. Seek further advice from the teacher to improve
your understanding.
2. Build your “toolbox” of study skills.
a. These might include: i. Making flash cards ii. Taking notes iii. Creating a rhyme or song to improve memory
3. If you have an IEP, review accommodations for ones that might be helpful.
a. Speak with your teacher so they know the accommodations you plan
to use. 4. Join a study group.
a. This can help to learn new study skills, as well as build a support
group. 5. Utilize any extra support from the teacher.
a. This might include getting notes, study guides, or an after school study session.
6. Seek extra support as needed. a. If a topic is particularly challenging, seek support from a teacher,
parent, or tutor.
7. The night before tests, be sure to get a good night of sleep. 8. The morning of the test, eat a well-balanced breakfast.
Library card holders are eligible for free or discounted museum admissions through the Michigan Activity Pass. See the website for further information. https://www.eventkeeper.com/prmaps/code/index.cfm?mn=628322
April 7th-September 14th—Kids Bowl Free Classic Lanes
2145 Avon Industrial Dr., Rochester Hills; (248) 852-9100 Children 15 and younger can bowl 2 games/day for free Family pass available for 4 adults to join the bowling
one-time fee of $24.95
March 13th to May 29th; Thursdays @ 6pm-8pm Cirque Amongus Open Workshop
Children can be active and learn circus skills Reservations recommended $6; 9:30 am to 11 am $5 per person per hour; 734-525-4335; in Livonia
www.cirqueamongus.com
May 10th, 12:00 pm to 6:00 pm—Project Healthy Living Northland Mall
21500 Northwestern Highway, Southfield, MI; (313) 531-9108
Free Health Screenings, education, and information for a healthier lifestyle (contact: Beverly Johnson)
May 14th, 10:00 am to 3:00 pm—Project Healthy Living Access Community Center
6450 Maple Ave., Dearborn, MI
What do you think about our
newsletter? Has the information been helpful? What do you like the most? The least? Is there a
specific topic you would like us to touch upon?
We welcome your comments. Please visit our website at www.whitebehavioral.com, click on the “Our Newsletter” tab, and leave your feedback.
“If you would like to subscribe to our
newsletter please call or e-mail our main.”
Spring has SPRUNG! Check out the following website for some nature areas
to explore in the Detroit area: http://detroit.about.com/od/peoplelifestyles/a/
Public_Gardens.htm