1

Coaching

Coaching is the art of facilitating the development, learning and enhanced performance of another “…developing a person’s skills and knowledge so that their job performance improves, hopefully leading to the achievement of organisational objectives. It targets high performance and improvement at work”.

CIPD, 2005

Helping people to help themselves

2

Four Propositions

People have immense potential

People have their own map

of reality

People have their own map

of reality

People have good

intentions

And are achieving their own objectives

at all times

3

Neo Cortex

Limbic System

Brainstem

Cerebellum

Mental Patterns

4

Perceptions

5

Suspend Judgement

“Tell me Doctor…How can I be SLIM?

You see I only eat normal meals, but look at me!”

What does the Doctor reply?

“Don’t worry, a lot of men tend to put onweight around your age.”

6

PUSH

PULLsolving

someone’sproblem for

them helping someone

solve their ownproblem

NON-DIRECTIVE

DIRECTIVE

LISTENING TO UNDERSTAND

ASKING QUESTIONS THAT RAISE AWARENESS

MAKING SUGGESTIONS

GIVING FEEDBACK

OFFERING GUIDANCE

GIVING ADVICE

INSTRUCTING

TELLING

REFLECTING

PARAPHRASING

SUMMARISING

The Coaching Spectrum