1 city of cape town smart city initiative progress report to corporate services portfolio committee...
TRANSCRIPT
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City of Cape Town
Smart City Initiative
Progress report to Corporate Services Portfolio Committee
Presentation
5 June 2002
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It is a strategic framework that aims to reposition Cape Town as a leading player in the new global knowledge economy.
It is not only focused on transforming the way that local government works and delivers its services, but transforming the the way that the entire society operates.
However, its primany interventions are based is on what local government can enable and how local government can ‘lead by example’ by changing the way that it interacts with citizens, businesses, other government departments and other stakeholders
Is not the “property” of the IT Directorate, but is instead something that cuts across all City departments and strategies.
What is the Smart City Strategy?
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1. What leadership is necessary to establish competitive advantage in a digital economy and society (Smart City leadership)?
2. What must be done to ensure that our policy and regulatory environment supports the development of a smart city?
3. How will information technology lay the foundation for the building of a new flexible and responsive organisation and enable the organisation to continually improve in its efficiency and effectiveness in delivering its programmes and services (administrative/e-government strategy)?
4. How do we use IT as an instrument to foster the economic and social development of the City (development strategy)?
5. How can IT be used to ensure / enhance good governance (digital democracy)?
6. How can we create a world class IT organisation that supports the achievement of the Smart City strategy objectives?
Encompasses SIX (6) Questions/ Areas:
Transformation Strategy
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Council’s Vision – make Cape Town a Smart City
Required outcomes in next 2/ 3 years:
• Cape Town recognised as the leading South African city in the use of information and communications technology for city management (IT enabled organisation)
• ICT widely used in the city achieving its strategic priorities (reducing crime, combating HIV/ Aids, promoting job creation and tourism & free basic services)
• Policy and regulatory environment that is conducive to electronic commerce, protection of intellectual property rights, and an enabling legal framework for the digital transformation of local government operations and society achieved
• Services accessible by multiple technologies, including web sites accessible from PCs, kiosks, cellular phone and call/ contact centres.
• Highly cost effective and efficient local government • Citizens to deal with local government services in an integrated manner (eg. via one-
stop shops)• Local government more customer friendly and citizen oriented• Improved and informed decision making processes• Growth and retention of the IT industry in the city• More people skilled in IT operating within the economy of the city• Reduction of the digital divide due to the widespread availability of public access to
Information and Communications technologies (ICT)• Local government, the politicians and the officials more accessible• IT organisation that provides world class IT services to local government and local
government related organisations.
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Consolidated
Organization
TECHNOLOGY TECHNOLOGY REPORT CARDREPORT CARD
AreaArea GraGradede
Strategic Alignment & DirectionStrategic Alignment & Direction
Information ArchitectureInformation Architecture
Application ArchitectureApplication Architecture
Technology ArchitectureTechnology Architecture
IS Management & SupportIS Management & Support
User SatisfactionUser Satisfaction
Level Level ofof Technology Investment Technology Investment
Strategic
Initiativ
es
UKUNTINGA Project (ERP);
Rationalisation and standardisation of IT services within the organisation;
Internal electronic communications enabled (intranet, email);
City government web sites;
PC’s for councillors;
Establishment of a special governance body/steering committee;
Free, limited internet access to all citizen: Pilot Project
Link to other initiatives
Some of the current projects
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The Smart City Convergence
Action Items:• Build a broad shared view of
what we want to achieve
• Include constituents, partners andadvocacy groups
• Develop a cooperative architecture
• Align all initiatives with the architecture and the strategy
• Build demonstration projects
Time
Digital democracy
Leadership
E-government
Smart City
Policy and Regulatoryenvironment
Economic and socialDevelopment
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How to report on progress?Are we getting there?
• Soon after Robert Maydon was appointed, the Corporate Business Plan was created for all clusters
• The Corporate Business Plan aimed to focus on the (few) high level corporate issues that needed to me monitored and measured.
• In light of the Gansekraal 5 year objectives, clusters has to indicate their key corporate outputs for the next 12 months.
• Although Council has experienced many changes since then, this is probably still the best measure of ‘intention to action’ i.e. this is what we planned to do, and this is what we have done
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Progress on the Smart City StrategyCorporate Business Plan
12 Month Objectives Key Outputs Progress
1. A Smart City strategy must be a key strategy for the city. Leadership in technology policy and strategy should ideally be found at the level of the CEO, mayor and from elected politicians
1.1. Awareness and capacity building programme
Ongoing – via presentations, communications, discussions eg. Presentation on Smart City and ERP on 17 May 2002. More could be done, however the IT Department lacks change management capacity and budget. Things that we would like to do are newsletters, demos, etc.
1.2. Equip and train all councillors with PCs and internet connectivity in their homes.
Done. Some ongoing operational issues to resolve.
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Progress on the Smart City StrategyCorporate Business Plan
12 Month Objectives Key Outputs Progress
2. Move towards creating a Smart City Advisory board to ensure that the strategy is driven from the most senior levels in the city and is not only a local government strategy
2.1. Detailed proposals on setting up the Advisory Board tabled at Corporate Services Portfolio Committee
Policy document on formation of Smart City Steering committee approved by Portfolio Committee. Needs to be approved by Executive and then implemented. Discussions with CITI and Cape Online Forum to avoid duplication
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Progress on the Smart City StrategyCorporate Business Plan
12 Month Objectives Key Outputs Progress
3. Embark upon a campaign to actively market the city as a as a ‘smart city’
3.1. Development of Communications strategy for Smart City
3.2. Revamp Council’s Internet site to reflect the branding of the city (including as a smart city)
•Some progress on meeting the objective of establishing Cape Town’s reputation as a ‘smart city’ – BMI, Gartner, Euricur, DPLG, Salga, Bloemfontein, Twsane, etc.•Communications Strategy commissioned in October 2001. However, project has been put on the back burner due to the corporate approach taken by the new communications Director. Awaiting the new City branding which apparently is being driven by the JMI. Same issue with Internet. Responsibility for Internet branding and content now also lies with Communications Director.
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Progress on the Smart City StrategyCorporate Business Plan
12 Month Objectives Key Outputs Progress
4. Initiate/ progress Strategic/ Transformational projects that aim to meet Council’s medium to long term needs (2-5 year planning horizon)
4.1. Development of high level IT strategy and guiding principles
Done. Communicated as part of Shared services exercise and Microdesign exercise.
4.2. Development of Enterprise Architecture Strategy
Ongoing. Many standards declared. Procurement of new goods in line with new standards. Rationalisation of other services eg. Internet, email, etc.
4.3. Enterprise Systems Project
System Integrator Selection completed in November 2001, Blueprint January 2002. Project commenced and ongoing from February 2002.
4.4. Standardising and consolidating IT infrastructure and services
Ongoing. See 4.2. Above. Also busy with exercise with Telkom, consolidated disaster recovery, Desktop standardisation project, etc.
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Progress on the Smart City StrategyCorporate Business Plan
12 Month Objectives Key Outputs Progress
5. Implement transitional projects - priority initiatives identified by clusters or corporate management
Will be identified on a project by project basis as identified by the clusters. A key output for the IT clusters is to minimise he number of these initiatives that it is involved in (and defer implementation as part of ERP) and to aim to collapse multiple initiatives into one.
Ongoing. Have managed to minimise the number of these initiatives. It playing an watchdog and service provider role – which does have certain tensions.
6. Contribute to the Growth and retention of the IT industry in the city
6.1. Partner with Organisations like the Cape IT Initiative on business incubation projects like the Bandwidth Barn
Ongoing. Am presenting at a CITI listening lunch. Also looking at synergies between smart city, cape online and CITI – might need to formalise relationship in the near future.
Also seeing major spinoffs from approach taken with ERP – need to make this the norm for all projects in Council (IT & non-IT)
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Progress on the Smart City StrategyCorporate Business Plan
12 Month Objectives Key Outputs Progress
7. More people skilled in IT operating within the economy of the city
7.1. Partner with organisations like the Black IT Forum and CSSA on projects.
Looking for opportunities. Have had several discussions with both organisations.
7.2. Work with PenTech, Cape Tech and UWC on their student in-service training programmes.
Fully implemented.
Also utilised UWC skills for development of aspects of the Smart Cape Project (Library Internet Access)
7.3. Initiate learnerships within IT
Learnerships initiated. IT was the only directorate in the Unicity that utilised money that HR had reserved for equity purposes.
Also note the approach taken with the ERP project. Need to influence the procurement policy to make this the norm rather than the exception
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Progress on the Smart City StrategyCorporate Business Plan
12 Month Objectives Key Outputs Progress
8. Reduction of the digital divide due to the widespread availability of public access to Information and Communications technologies (ICT)
8.1. Provide Public Access to ICT at public libraries
On track to implement six pilots by end June 2002.
Trying to involve the universities in the research/ learning points out of these pilots to inform our decision to progress.
Discussing communications/ publicity plan with Deputy Mayors office
9. Making local government, the politicians and the officials more accessible
9.1. Providing electronic agendas and other related information to the public
Also major effort put into Intranet – making info available to officials & councilors
Agendas, Councillor information, valuations roll, official notices, jobs, tenders, press releases, etc.
‘External sites’ – major events, major facilities, etc. Are some business process issues within the organisation that still need to resolved. Also tied into comms strat. Most comprehensive for LG.
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Progress on the Smart City StrategyCorporate Business Plan
12 Month Objectives Key Outputs Progress
10. Ringfence the IT function and create an internal IT/ IM business unit.
10.1. Define services that each section of the IT/ IM cluster offers.
10.2. Understand the service level and the price/ tariff of the service
10.3. Benchmark service level and costs
10.4. Conclude SLAs with user organisations (pilots)
Hoping to have a basic cost model in place by 1 July 2002.
Conducting a full total cost of ownership (TCO) study as part of the Desktop Standardisation Project. That would include an element of benchmarking and would lead to the signing of SLAs with user departments.
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Additional Feedback
• Microsoft Digital Villages• Desktop standardisation project• IT skills development and e-learning project• Digital divide study• Health (clinics connectivity) and CPM initiative at
Police• Funding – so far have relied on integrating smart city
initiative with IT operational work. That does dictate a slower pace. Much lower funding compare with other cities, private sector and similar initiatives in SA.
• Microdesign – small unit focusing on Smart City initiatives (funding an issue again. Also necessary due to operational needs of IT).
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E-Government DefinitionTo optimize government service delivery, constituency participation and governance.
The transformation of internal and external public-sector relationships
Through Internet-enabled operations,information technology and communications
e-Government
e-Governance
Digital Society
Digital Dividethose that cannot or will not access
IT and global regulations and policies
society embraces the connected environment
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IT Directorate Roles & Responsibilities
• Strategic:– Define, align IT strategy with organisation
strategy– Implementing IT strategy
• Standardise technology policies and procedures
• Manage Technical Infrastructure– Network connectivity and monitoring– Systems and data: Backup and Recovery
• Desktop management
• Data storage management
• Application Development– Prioritise application development– Approve system selection and development
projects– Test and evaluate applications
• Manage IT projects
• Manage interface between users and IT division
• Provide input on application requirements
• Purchase hardware, software and services
• Manage vendor relationships
• Manage IT resources
• Communicate organisation direction & strategy
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Public Library Access Project
Project forms part of the SMARTCITY Initiative;
Aims to provide citizens of Cape Town basic computing facilities and access to the Internet on a time-limited basis;
Pilot project: 6 libraries distributed throughout Cape Town.
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Computer facilities will enable citizens to:
Prepare documents such as a letter or CV;
Prepare spreadsheets, presentations;
Surf the Internet to search for information;
Send and receive email ([email protected])
Print documents
Save documents
Service Offering
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Linux platform
Thin-client desktop solution
Hardware requirements are reduced;
Reduces the number of machines to manage;
Re-use refurbished machines;
No upgrades required
LAN
WAN
Technology Solution
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InternetsWWW
Router
13/02/02
Basic FrameRelay
Centrally Administered Database Site
Remote Library Site's
BDS
CMC
Web Portal&Mail Server
Router
All 6 sites willbe identical to
Library 1
Library 6Library 5Library 4Library 3Library 2Library 1
Router
printerLibrarianServer
Workstation D
Workstation D
Workstation D
Workstation D
Workstation D
Router
printerLibrarianServer
Workstation D
Workstation D
Workstation D
Workstation D
Workstation D
Router
printerLibrarianServer
Workstation D
Workstation D
Workstation D
Workstation D
Workstation D
Router
printerLibrarianServer
Workstation D
Workstation D
Workstation D
Workstation D
Workstation D
Router
printerLibrarianServer
Workstation D
Workstation D
Workstation D
Workstation D
Workstation D
Router
printerLibrarianServer
Workstation D
Workstation D
Workstation D
Workstation D
Workstation D
TelkomSAFrame Relay