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TRIVIA

WhatistheofficiallanguageofGreenland?

Greenlandic

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TRIVIA

HowdoyousayPandainSpanish?

PANDA

TRIVIA

WhatistheJapanesewordthatmeans“EmptyOrchestra?

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TRIVIA

Whatisarguablytheoldestprofessionintheworld?

INTERPRETING

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ALCIndustrySurvey2018SultanGhaznawi,SurveyCommitteeChair

MelissaBarbier,ALCBoardLiaison

JillBishop,SurveyCommittee

MichaelBearden,SurveyCommittee

Introduction

What-• The2018ALCIndustrySurveydataisnowavailable

Who-• Decisionmakersinthelanguageindustry-LSCs,Buyers,Vendors

Why-• ProvidesasnapshotofthecurrentstateoftheUSindustry• Includesincreasingglobalparticipation• Noothersurveyfromthisperspective

Newin2018

• Profilesection• Ratesperlanguagecombination• Prizedraw• Formatandlayout

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Participation

• ALCandELIAMembers• Socialmediachannels• Responsewas8.2%comparedto7.7%theyearbefore• Stilltrailing2016

0

50

100

150

200

250

20152016

20172018

Numberofresponse

AbouttheSurveyinGeneral• Confidential– ConductedbyMcKinleyAdvisors• ResultsavailablewithoutchargeforparticipatingALCandEliamembers• Non-memberparticipantsreceivetheExecutiveSummary• Non-participantsmaypurchasethesurveyresultsfromALC• Coversseveralareasintheindustryandcustomizablefor3industrysectors:translation,interpretingandlanguagetraining

GEOGRAPHICALDISTRIBUTION

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57%USRepresentation

• California(19%)• NewYork(15%)• Virginia(9%)• Illinois(9%)• Washington(5%)• Texas(5%)• NewJersey(5%)

43%GlobalRepresentationInternationalCountriesRepresented

EuropeanCountries RomaniaBulgaria RussiaCroatia Serbia

CzechRepublic SloveniaDenmark SpainEstonia SwedenFrance OtherCountriesGermany AustraliaGreece ArgentinaItaly Brazil

Kosovo CanadaLuxembourg ChinaNetherlands India

Poland MexicoPortugal Russia

USvsGlobalRepresentation– MajorDeltasServiceType USCompanies InternationalCompanies

TranslationandLocalization

87% 99%

On-SiteInterpreting 70% 43%

OPI/TelephonicInterpreting

72% 47%

VRI/VRS 38% 23%

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USvsGlobalRepresentation– MajorDeltasUSCompanies International

CompaniesOfferservicesinmorethanfivelanguages

91% 55%

Revenues generatedfrompublicsector

77% 61%

Womenowned 47%(74% in2015) ???

Company 15yearsorolder 68% 53%

10or feweremployees 61% 48%

# offreelancers 173 90

USvsGlobalRepresentation– MajorDeltasUSCompanies International

Companies

Grossmargin 47% 43%

Grossrevenue +17% +19%

Revenuefromtranslation&L10N 51% 79%

Revenue fromonsiteinterpreting 82% 83%

USvsGlobalRepresentation– MajorDeltasUSCompanies International

Companiesaveragegrossmarginratiofortranslationprojects

44%(63%in2015) 39%(54%in2015)

averagegrossmarginratioforOPI 41%(48%in2016) 35%

averagegrossmarginratioforconsecutiveon-siteinterpretation

38%(39%in2016) 31%(28%in2016)

averagegrossmarginratioforsimultaneouson-siteinterpretation

38%(unchanged) 29%(27%in2016)

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USvsGlobalRepresentation– MajorDeltasUSCompanies International

CompaniesTMtools 70% 100%

PMworkflowsoftware 61% 82%

MTtools 27% 53%

L10Ntools 23% 62%

USvsGlobalRepresentation– MajorDeltas

TranslationQAModel USCompanies InternationalCompanies

Editing/reviewingby2nd linguist 96% 91%

Backtranslation 37% 19%

SMEreview(non-linguist,industryexpert) 35% 41%

MTQA 20% 41%

USvsGlobalRepresentation– MajorDeltasInterpreting QAModel USCompanies International

CompaniesClientfeedback 84% 92%

Mandatorytraining/certification 71% 46%

Screening/testing 58% 38%

Monitoringbyin-houseQApersonnel 16% 23%

Monitoring by3rd partypersonnel 16% 8%

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USvsGlobalRepresentation– MajorDeltas

StandardCertification USCompanies InternationalCompanies

ISO9001 26% 39%

ISO 17100 11% 32%

ASTM 9% 0%

Noneoftheabove 66% 52%

USvsGlobalRepresentation– MajorDeltasOrganizationMetrics USCompanies International

CompaniesGrossmargin 78% 73%

Averagerevenueperproject 75% 73%

Customersatisfaction 69% 73%

Quality 49% 90%

On-timedelivery 45% 50%

Linguistproductivity 16% 63%

Q&A

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THANKYOU