1. achim boers - atmia - europe/achim-boers.… · 9 9...
TRANSCRIPT
New Cash Management Solutions for Changing Times:
Lessons learned from dealing with commercial customer cash in banking transformation projects
2017, June 14th
2
The return of the Jedi
3
The return of the Jedi
Or why you should not get rid of your Night Deposit Safe Chute just yet…...
4
Yes, still there is more cash payments than any other method.
5
We at Prosegur see ourselves involved in keeping cash easy to use
Dispense,Withdraw
Deposit,Pay
Digital Money Cash
6
ATM Cash Deposit BPO
• Forecasting and Monitoring• Second Level Maintenance• End to End ATM Outsourcing• ATM Deployment and Pooling
• Back Office Automation• Front Office Recyclers• Same Day Value• Self Check Outs
• Teller Outsourcing• Shared Infrastructure Branches• Multi Recaudos• Bank Call Center Outsourcing• ATM and Branch Balancing
Our product portfolio, on top of the traditional CIT offering focuses on:
Kiosks
• Bill Payments• Wallet and Mobile Top-ups• PayPal (and others) integration • Micro Credit payouts and paybacks
7
Most banks in the world are undergoing some kind of branch transformation project at the moment
• No need for branch staff involvement• Can be 24/7• Channel dedicated:
• Business customers• Retail customers• Seal bag couriers
• Improved customer experience• Reduce branch cost associated with:
• Cash deposit handling • Issuing of floats
• Prosegur end-to-end solution• Device ownership• Lease of the store• CIT• Forecasting• Maintenance
• Location• Branch lobby• Off-site commercial areaSmart ATM
ü Deposit notes (same day value)
ü Dispense cashü Deposit chequesü Account-related transactions
ü Prints receiptü Easy to useü Perfect channel for couriers
ü Seal bagü Float issuingü Coin rollü Medium size business customers
ü High capacityü Float issuingü Customers that demand high volume of floats
Kiosk v.2.0 Deposit bags + Float Issuing
Coin lockers
88
The volume of cash handling activity by branch staff remains significant – resulting in inefficiency and low/no-value activity for bank personnel
At present, branch staff are responsible for cash handling from retail customers, for in-branch ATMs, and from commercial customers, with only a small amount of in-branch cash activity not
being handled by them
RetailCustomers
CommercialCustomers
Off-Site ATM In-branch ATM BranchTellers
ProsegurService
Safe-BagChute
Arrow head indicates direction of cash movement
99
Deploying a combination of automation, particularly oriented at commercial customers, can shift staff toward value-creating activity
Going forward, we see moving a large amount of cash handling to Prosegur-managed interfaces, working with the bank to refine for each customer channel. For commercial customers, we propose
a combination of onsite and offsite locations.
RetailCustomers
CommercialCustomers
Off-Site ATM In-branch ATM BranchTellers
ProsegurService
Safe-BagKiosk
Commercial Cash
Automation
Arrow head indicates direction of cash movement
1010
This project resulted in an application to improve the Safe Bag experience
No more filling in tedious deposit slips….
??
1111
Using a Cash recycler for Commercial Cash Customers versus Safe Bag deposit solutions
DisadvantagesAdvantages
ü Deposit notes (same day value)ü Dispense cashü Deposit chequesü Account-related transactionsü Pre-staging of transactions and preferences
ü Less CIT?
ü Sensitive Technology (Uptime)ü Full is Fullü No coin depositsü Relatively slow transactionü PCI Complianceü Relatively (still) expensive
DisadvantagesAdvantages
ü Robust technologyü Large deposit volume ü Fast transactionü Deposit cheques ü Deposit coinsü Cheaper technology
ü Differences in declared value and real value in the bag
ü Counterfeits not detectedü No cheque imageü No same day valueü Not On-line
12
What happens if you can combine the advantages in a single solution –same day value for safe bags...
• How do you deal with differences and counterfeits?
• How do you limit the amount deposited across multiple machines?
• How do you identify your customer without asking for a PIN?
• How are customers activated for this service?
• Can they use all machines or just of their branch?
• And can we make it even faster….?
13
1. Customer On-boarding and Contract Management
The bank user (Teller) creates the cardholders of the service in our application (BamBu)
The application manages the risk profile, deposit limits, tariffs and pricing of the service and does the contract
handling. It furthermore issues a Cash Service Card (plastic or virtual)
14
2. Customer identification at the machine
A customer identifies himself at the machine.Any registered bankcard will do or a generic white card, and we avoid using the PIN. But
nowadays easier is to use a virtual card with a
QR code
15
3. Transaction pre-staging on an Android app.
In order to speed up things even more. The Card
holder can identify via the app and register previously to going to the machine bar code and declared values
16
4. Customer deposits seal bags in the Kiosk/Chute or Machine
When the customer arrives at the machine or the kiosk/chute combination, he identifies the
transaction with the QR-code of the app or just by reading the first bar code of one of the registered seal bags
17
5. Transaction authorization and transfer file creation
The machines are connected and monitored in the Prosegur platform.
The authorization limits are controlled by our systems.
In regular intervals the switch generates a SEPA file to be send to the bank for same day value of the
declared amount. Differences are deducted or credited in the same way. Middleware
Agent Agent Transfer
Bank
BambuSaldos Reporting Monitoring
Customer Portal
18
Conclusion
• Good old safe bag deposits are making a comeback, especially for commercial cash customers
• Same day value for these deposits are perfectly possible!
• Innovation around on-boarding, pre-staging and identification improve the customer experience even more.
• Uptime for your Recycling machine at the same branch actually improves.
• And most important ….. commercial cash customers love it!!
www.prosegur.com
Thank you for your attention
And may the force be with you