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A report to PSCIOCA report to PSCIOC

June 2003

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A Shared VisionA Shared Vision

• E-government is a vision for all who work in government

• We will continue to build on our partnerships with deputy ministers and senior managers across government to help move the e-government vision and strategy forward

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A Shared Vision A Shared Vision (cont.)(cont.)

• More services for both• Faster individuals and• More convenient businesses

• Greater user ease because of more integrated services with partners in the broader public sector, other levels of government, the not-for-profit sector and the private sector

• Fundamental reform of major public systems driven by new information linkages

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ESD: Context & ContentESD: Context & Content• In Ontario, being an e-government means applying I&IT to

the workings of government in an all-encompassing way to serve the public more efficiently and effectively and make the economy more competitive.

• Four dimensions of e-government:– Creating and using electronic channels for direct

service delivery– Driving the reform of large public-sector systems such

as health, education, justice and transportation– Streamlining internal government operations– Enhancing citizen engagement in government decision

making

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Where We Are NowWhere We Are Now

Overview of Current Electronic Services• During the past two years, more than 200 ESD

initiatives have been undertaken across the government – including 83 new e-services.

• More than 70 per cent of the services the provincial government delivers now use an electronic channel.

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Where We Are Now Where We Are Now (cont’d)(cont’d)

Enhanced Information Services and Secure Transactions

• More than half of our ESD initiatives involve enhanced information services (e.g. Ontario Heritage Properties Database)

• Other ESD improvements permit secure electronic transactions between government and individuals or businesses (e.g. OSAP)

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Where We Are Now Where We Are Now (cont’d)(cont’d)

Life-Event Bundles Reflect Integration• From a customer’s perspective, access to a range

of information and services is seamless• This integration, however, crosses traditional

ministry and even government boundaries• Services are organized around such topics as

Getting Married, Having a Baby, Getting Ready to Retire, Moving, Planning the Next Steps after High School, Managing Your Debt and the Lost Wallet

• No more time-consuming online searches!

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Where We Are Now Where We Are Now (cont’d)(cont’d)

More Integrated Services

• Business Registration On-line - lets businesses complete electronic applications for eight government programs

• Victims Grant Tracking (VGT)- allows Victim Services to more effectively process funds, track funded projects and assist in total relationship management and stakeholder accountability to assist victims.

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We We AreAre World Leaders World Leaders

Customer Satisfaction Rate• A March 2002 customer

satisfaction survey indicated that 71% of recent users were satisfied with our e-services – well over our interim target of 50 per cent

• Ministries also routinely measure satisfaction levels for specific services and delivery channels

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We We AreAre World Leaders World Leaders (Cont’d)(Cont’d)

International Recognition• September 2002 - Gold award for innovation from

the Commonwealth Association for Public Administration and Management (CAPAM)

• Spring 2002 - Placed third among 60 jurisdictions surveyed in the Bertelsmann Foundation’s study

• June 2002 - two projects received awards at the E-Gov 2002 Exposition in Washington, D.C

• 130 delegations from around the world have visited Ontario to see our successes for themselves

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Next Steps in ESDNext Steps in ESD

Federated Portals• No wrong door• Seamless access• Integrated sign-on• Secure and private• Communities of interest• Value-added outcomes• Customizable• Personalized• Always on

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Next Steps in ESD Next Steps in ESD (cont’d)(cont’d)

Common Look and Feel• For seamless access, government portal sites

should have a consistent look and feel, with tools enabling easy navigation

• We are ensuring that websites are accessible to persons with disabilities

• All new content added to ministry websites in the future will be expected to be accessible to persons with disabilities, if technically feasible

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Next Steps in ESD Next Steps in ESD (cont’d)(cont’d)

Content Management• Content management tools facilitate the process

of publishing timely, high quality products. • A vendor of record will qualify up to three content

management tools to enable content authors to create and manage documents more effectively.

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Next Steps in ESD Next Steps in ESD (cont’d)(cont’d)

Metadata Strategy• The GO Public Super Portal will enable users to

search for content across websites government-wide

• A Metadata Strategy will establish a basic system for identifying records and documents through the use of core metadata elements across the government

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Next Steps in ESD Next Steps in ESD (cont’d)(cont’d)

On the Demand Side: Encouraging the Use of e-Services

• Raise awareness of e-services

• Policy work is also under way to encourage the adoption of e-services

• Usage levels are directly dependent upon client trust

• Boosting the usage of e-services requires continued teamwork and collaboration

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Highlights of E-government ProgressHighlights of E-government Progress

Streamlining Internal Operations• IFIS Implementation on track• Online Travel Expense Claims available• PRIME Time at Publications Ontario

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Highlights of E-government ProgressHighlights of E-government Progresse-Citizen Engagement (e-CE)

• Give citizens access to tools and information so they can participate more fully in government decision-making processes

• Examples:

– Online consultations by the Ministry of Municipal Affairs and Housing (MMAH) on Smart Growth and the Oak Ridges Moraine and Knowledge Network for Learning questionnaires

• Expert Policy Forum on e-Citizen Engagement through Policy Innovation and Leadership

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Highlights of E-government ProgressHighlights of E-government Progress

Sectoral Reform

• High-Speed Research Network (ORION)

• Computer Aided Dispatch (CAD) and Records Management System (RMS) for police

• Building Municipal Capacity

• environet Transforms Program Delivery

• Increased Access to Land Information

• Smart Systems for Health

• Road User Safety Project

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Laying the FoundationLaying the FoundationCommon Infrastructure is the very foundation for

the transformation of governmentExamples of increased integration and standardization:• The government-wide Integrated Network Project will

enable systems to work together and facilitate all major ESD, application renewal and strategic transformation initiatives.

• The Desktop Project will make available a full suite of desktop management hardware and services across the OPS, and provide a consistent, reliable, utility-like desktop infrastructure for program delivery.

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Laying the Foundation Laying the Foundation (cont’d)(cont’d)

Application Infrastructure• Enterprise Directory and Messaging Services

(EDMS) initiative supports delivery of common, integrated directory service

• E.g. Common e-mail application

• VORs for application, and integrated development tools environment tools provide vital support

• Integrated Security Interface (ISI) provides electronic credentials to access programs- private and secure

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Laying the Foundation Laying the Foundation (cont’d)(cont’d)

Information InfrastructureKnowledge Management A new secretariat delivers on the government’s knowledge management priorities:– standardized processes and tools – stronger capacity for knowledge transfer– improved OPS awareness and stewardship

Common Data Elements Enables sharing of common elements to facilitate the appropriate linking of corporate applications and avoid having to remodel elements for each project

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Laying the Foundation Laying the Foundation (cont’d)(cont’d)

I&IT Security Strategy• There is a need to protect the confidentiality, integrity and

accessibility of the Ontario government’s I&IT assets.

• Work progresses on: – Security Policy – Security Awareness – Information Security Classification – Threat-Risk Assessment (TRA)– Incident Analysis – IT Security – Business Continuity Planning – Security Organization

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Laying the Foundation Laying the Foundation (cont’d)(cont’d)

Human Resources• Innovative, capacity-building strategies recognize

our most valuable asset in the IT organization is our people

• I&IT learning- and-development vendor of record list will help facilitate training to I&IT staff

• A website is being developed to allow users to access OPS-wide occupational and ministry specific competency profiles

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Laying the Foundation Laying the Foundation (cont’d)(cont’d)

Clearer Accountability• Management policies are needed to ensure

consistent practices and clear governance accountabilities

• Need to update I&IT Management Directive and provide an overall framework for other existing corporate I&IT directives and for future developments

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Laying the Foundation Laying the Foundation (cont’d)(cont’d)

Broadband Initiative Expands Access to Digital Age

• Broadband connectivity helps small rural and northern communities compete economically and gain access to e-health, e-learning and other e-government services

• The provincial government will leverage investment from private and public sector partners to increase bandwidth in rural and remote areas.

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Sustaining the MomentumSustaining the Momentum

…toward a shared vision for Ontario

• Keep ESD on the agenda• Seek opportunities to integrate services across

traditional lines• Make the most of the available infrastructure• Provide continuing leadership to transform

Ontario into an e-government