1 ©2010 hewlett-packard development company, l.p. the information contained herein is subject to...
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1 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
OSpeaker Name – TitleDate
HP Technology Services
When technology works, business works.
PTIMIZE
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Creating business value in uncertain economic climatesThe Challenge
Application and information
complexity
Changing business processes
Deliver today Prepare for tomorrow
Rigid infrastructure
AND
WITH
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It can’t go down and it has to work together.Your Business Runs on Your Infrastructure
You are only as competitive as your IT systems enable you to be.Both today and
tomorrow
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Our Consultants and Support Experts Can Solve Your Most Complex Infrastructure problemsWe help you keep your business running, no matter what.
Technology Services
Keep my technology running. Always On
Make efficient use of my infrastructure resources.
Energy and Resource Efficient
Transform my infrastructure for the future.
Converged and Virtualized
Simplify and integrate my business communications.
Unified and Connected
5 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Always On
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– Improve availability and reduce downtime.
– Reduce operating costs with improved service processes.
– Accelerate growth by aligning service levels with business needs.
– Realize rapid ROI on technology investments.
– Improve availability and reduce downtime.
– Reduce operating costs with improved service processes.
– Accelerate growth by aligning service levels with business needs.
– Realize rapid ROI on technology investments.
Mission Critical Service, Security Services, ITSM Services, Support
Always OnMaximizing uptime for the technology that drives your business
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HP Mission Critical Services
HP Difference
Keep the right services running
Technology drives business growth
Bridging the business and IT GAP
Reactive Proactive
Proactive Select
Proactive 24
Critical Service
Mission Critical Partnership
Seamless blending of reactive and proactive for the SLA you need
Business outcomes– Keep business services
running 24x7 - get back up fast when downtime occurs and proactively attack all possible sources of future downtime
– Improve operational efficiency, reduce costs by leveraging HP support automation technology and IP to restructure your in-house staff and process
Services– Mission Critical Partnership– Critical Service– Proactive 24– Proactive Select
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Security, Compliance and Continuity Services
Applicability maps
Reference guides
Control implementatio
ntemplates
Risk modeling
Establishcontinuous
improvementplan
Establishcontinuous
improvementplan
Scopedefinition &
initiation
Scopedefinition &
initiation
Business Impact Analysis & Risk
Assessment
Business Impact Analysis & Risk
Assessment
Maturity modelingMaturity modeling
Control system design
Control system design
Define KPIs, metrics,reporting
Define KPIs, metrics,reporting
ImplementationImplementation
ISSM Transformation
Engine
INFOSecFramework
Business outcomes– Avoid the expensive consequences
of security breaches — including cost of downtime
– Keep business secure with improved security controls around on site data, data in-flight, and off site data
– Accelerate growth: Meet compliance requirements and protect business innovation
Services• Applications Security• Business Continuity and Recovery • Data and Content Security• Data Center Security • End Point Security• Identity and Access Management
Risk Management and Compliance• Security Operations
HP DifferenceSecurity practice IP on tools, methodology & process, combined with cutting edge services
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IT Service Management Services
Business ObjectivesService Level Requirements
Business ObjectivesService Level Requirements
Business outcomes– Take cost out with improved
staff efficiency and faster response time
– Reduce the risk of non standard process causing downtime or disruption
– Improve communications and relationships between IT and the Business
Services– ITSM Assessment Services– Mission Critical Partnership– ITSM Improvement Services– Education Services
HP is the industry leader in ITIL; we are a global sponsor and advisor to ITSMF. HP wrote the ITIL v3 Ops book, and we have 12000+ ITIL trained experts and the industry's largest certification business
HP Difference
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HP Support Services
Next day SW suppor
t
Support plus
& Support plus 24
Call to Repair24x7Install &
startup
Networks
Servers & Storage
Software
Imaging & Printing
Desktop & Mobile
Same day
Business outcomes– Keep business running by
getting back up fast– Easy to sell and buy – our
HP Care Pack services packages allow flexibility and speed of purchase
– Improve business uptime by leveraging HP IP for Support Automation with HP Insight Remote Support to solve your issue faster
Services– Installation and Startup– Hardware Support– Call to Repair– Software Support– Support Plus/Support Plus
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One simplified & standardized portfolio of support services across all technologies; offered uniformly in all geographies
HP Difference
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Converged & Virtualized
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Converged and VirtualizedTransforming to stimulate growth and focus on innovation
– Free resources to drive innovation.
– Ease capacity expansion.
– Improve utilization with faster service provisioning and simplified management.
– Free resources to drive innovation.
– Ease capacity expansion.
– Improve utilization with faster service provisioning and simplified management.
Converged Infrastructure, Data Center Transformation, Virtualization, Cloud
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HP Converged Infrastructure Services
Business outcomes– Converging technology silos
under a common architecture for building centrally delivered, shared service based, cloud solutions.
– Accelerating people and process adoption of converged infrastructure, decreasing time to implement and deploy IT for new business initiatives from weeks to hours.
Services– Visioning workshop– Planning and Roadmap– Design– Pilot– Implementation
HP Converged Infrastructure Architecture, vision, products. Cloud portfolio IP, people and process expertise.
HP Difference
Service catalog
Sourcing decision and governance policies
Service management
Metering and reporting
Change management and training
Support strategy
Service catalog
Sourcing decision and governance policies
Service management
Metering and reporting
Change management and training
Support strategy
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HP Cloud Consulting Services
Business outcomes– Build cloud infrastructure
and operating model with confidence; public, private, hybrid – align business needs to service sourcing strategy and technologies.
– Design and plan for
scalable, flexible and comprehensive cloud infrastructure while transforming your IT organization into a service provider/broker to the business.
Services– Discovery Workshop– Planning and Roadmap– Design
• HP Reference Architecture for Cloud
• HP Cloud Capability Model and Planning Tool
• HP Software and HP Converged Infrastructure architecture and technologies
HP Difference
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Business outcomes– Consolidating data centers
into fewer facilities reduces costs of operation, increases energy efficiency, and increases capacity
– Consolidating and modernizing servers, storage and networks and underlying infrastructure increases capacity, flexibility, and accelerates business responsiveness
Services– Strategy– Design– Transition– Operation– Continual Service
Improvement
Data Center Transformation Services
• HP Data Center Transformation Delivery Playbook built on HP IT and customer projects
• Ranked in leaders quadrant in Forrester’s ‘IT Consolidation Consultancies’ Study *
HP Difference
*The Forrester Wave™: IT Consolidation Consultancies, Q2 2008*The Forrester Wave™: IT Consolidation Consultancies, Q2 2008
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Virtualization Services
Business outcomes– Keep business running by
proactively managing change and reducing the risk of downtime
– Provide better business services by improving IT staff productivity and service availability
– Deploy new services to the business faster
Services– Strategy– Design– Transition– Operation– Continual Service
Improvement
HP DifferenceClients should partner with HP because we are flexible, our portfolio is comprehensive, our expertise spans the lifecycle, and we partner with all virtualization technology providers.
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Server & Storage Infrastructure SolutionsBusiness outcomes– Free up sunk cost and expand
capacity by transforming your server and storage infrastructure to simplify infrastructure management in a secure, cost-efficient way
– Achieve project goals for the business without adding to permanent & fixed resource pool
Services– Storage Infrastructure
Optimization– Storage Consolidation– Data Protection & Replication – Storage & Data Migration– Storage Virtualization– Server consolidation,
virtualization, standardization
HP addresses every phase of server and storage infrastructure management, from architecture and installation to integration and consolidation.
HP Difference
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HP Client Infrastructure Solutions
Business outcomes– Rethink the PC - the right
client for the right client workload
– End user productivity - any device connected anywhere
– Lower total cost and increase operational efficiencies
Services– HP Business Value Services– Windows 7 Migration– Client Virtualization Services– Client Management &
Security Services– Client Application
Management– Data Protection & Recovery
Services– Microsoft Infrastructure
Services
Help customers reduce total cost of ownership, increase security, readily adapt to new business requirements, and simplify management with reliable Client/Desktop/Mobile infrastructure solutions.
HP and Microsoft have one of the deepest partnerships in the industry – jointly developed IP, expertise, and technology
HP Difference
Client Virtualization & Infrastructure
•Client Virtualization
•Client Migration
•Client Application Management
•Client Management & Security
•Data Protection and Recovery
19 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Unified & Connected
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– Save computing cost, storage, security and telecom charges
– Accelerate response times, improve collaboration and productivity
– Achieve faster time-to-market
– Save computing cost, storage, security and telecom charges
– Accelerate response times, improve collaboration and productivity
– Achieve faster time-to-market
Unified and ConnectedImplementing a well-architected communications infrastructure
Unified Communications and Collaboration, Microsoft and Network Infrastructure
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HP Unified Communications and Collaboration
Corridor warrior
Commuter
Road warrior
Call center agentsFixed desk
Integrate and
simplify
Technology Process
People
Business outcomes– Reduce telecommunications
costs– Enhance business
responsiveness and accelerate turnaround
– Increase end-user productivity – wherever, whenever, with any device
– Seamless integration of voice, video and data
Services– Business Value Services– Voice Solutions– Messaging Solutions– Collaboration Solutions – Integrated Business Solutions– Network Upgrades & Security– Support Services
Access to voice, data, and video services regardless of time, location or device
HP Difference
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HP & Microsoft Solutions for Unified Communications and CollaborationBusiness outcomes– Improved communication,
lower messaging costs– End user productivity - any
device connected anywhere– Improved effectiveness from
global collaboration and information sharing
Services– Messaging & Unified
Communications services– Collaboration & Content
Management with SharePoint– Unified Messaging; Exchange
Upgrade / Migration– Unified Voice integration– Communications-Enabled
Business Process
Most integrated stack in the industry - HP and Microsoft have one of the deepest partnerships in the industry – jointly developed IP, expertise, technology
HP Difference
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Network Infrastructure
Business outcomes− Improve levels of network availability &
response time− Grow, maintain, manage and evolve your
network− Reduce impact of new technology
implementation
Services−NW Strategy, Discovery & Architecture Workshops−NW Assessments, audits, and analysis−NW Architecture & Design−NW Integration & Deployment−Training/Education Services −Mission Critical Support−Remote monitoring/problem identification−HW/SW Support
Services for the entire lifecycle of your extensible network to maximize availability, performance and agility
HP Difference
24 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Energy and Resource Efficient
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– Increase efficiency and reduce energy usage.
– Reduce datacenter capital costs.
– Drive elasticity into budget and resourcing to focus on growth and innovation.
– Increase efficiency and reduce energy usage.
– Reduce datacenter capital costs.
– Drive elasticity into budget and resourcing to focus on growth and innovation.
Energy and Resource EfficientTransforming your approach to facilities and IT resourcing
Critical Facilities, Energy Efficiency, Integration, Technical Services , Education and Training
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Consult – determine critical facility strategy
Design – specification to achieve enterprise goals
Assure – operational continuity & performance
Critical Facilities Services
Business outcomes– Reduce capital and
operating costs of your data centers, improving your ROI on infrastructure investments
– Assured infrastructure capacity to support future business growth
– Integrated facility and IT infrastructure matched to business goals
– Green - Support corporate environmental goals
Services– Critical Facilities Consulting– Critical Facilities Design– Critical Facilities Assurance
HP Critical Facilities Services hosts the industry’s leading experts, with the design ethos and IP that governments and industry bodies turn to for advice on evolving trends in data centers.
HP Difference
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HP Energy Efficiency Services
AssessUnrivalled expertise in identifying efficiency gains in mission critical facilitiesDesignMore than 50 million sq ft and 50 green-field sitesDeliverEnvironmentally certified, peer-comparison and availability-assured facilities
Data center energy efficiency leadership
Business outcomes– Reduce energy-related
operating costs to the business
– Reduce or eliminate capacity-based growth constraints to the business
– Meet corporate commitments and compliance standards
Services– Facility & technology
environmental assessment services
– Energy Efficiency Design– Assessment service for
Blades environments
HP Difference
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Integration services
A framework for technology integration for data centers & distributed IT
Leverages expansive HP capabilities on a regional and global scale
Increasing complexity, size and duration
Installation
Installation
Solution integration
Business-level integration
Incr
easi
ng v
alu
e a
nd r
isk
mit
igati
on
HP Difference
Business outcomes– Provides more efficient
usage of your own IT staff resource
– Reduces risk – delivery experts have engineered-out potential pitfalls within complex integrations
– Improves time-to-market through scale benefits of an industrialized approach to integration
Services– Modeled Integration
solutions– Classic Integration services– Relocation & project services
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Technical Services
Business outcomes– Control costs using a
variable approach to staff resource & IT expertise requirements
– Reduce risk by achieving on-time and to-cost project delivery
– Drive growth through delivering technical service efficiency within your IT eco-system
Services– Server operations– Storage operations– Software operations– Resource & Technical
Assistance– ITSM assessment services– Infrastructure optimization
services
HP Difference
Technology experts for projects and skills when and where you
need them
Leverage HP resources as an extension of your in-house staff
Variable skills and project expertise
Fixed staff skills & expertise
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Education Services
Cutting edge courses on HP and partner technologies, unmatched content, delivered in person, web or live virtually in 80+ countries
Delivery excellence
Our HP Virtual Lab allows you to learn on real technology, in our dedicated environment
Tailored solutions with learning tools and delivery options combined with innovative learning methodologies
Business outcomes– Utilize full capabilities of your
IT investments– Accelerate growth through
improved staff productivity– Simplify technology roll-outs– Reduce training & operating
costs– Decrease environmental
impact with alternative delivery options & training methods
Services– Standard training
– Technical– IT Management
– Custom learning solutions– Collaboration services
– HP Virtual Rooms
Content you need, when and where you need itLearning Innovation
HP Difference
IT empowerment ITIL training for IT professionals and management with skills to optimize ITSM processes
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Making Technology WorkSo business works
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– Completed thousands of transformation projects
– Designed over 50 million square feet
– Trained 100,000+ IT professionals, thousands of high availability experts
– Led 100s of best practice implementations
– Reduced data center power consumption 40%+
Deep Expertise
HP services professionals bring you deep expertise to keep your business running, no matter what.
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Predictive system monitoring
Predictive system monitoring
Configuration and stability assessments
Configuration and stability assessments
System heartbeat and capacity monitoring
System heartbeat and capacity monitoring
Machine-to-machine repairs
Machine-to-machine repairs
Intelligent remote diagnosticsIntelligent remote diagnostics
Innovation roadmap
Innovation roadmap
Innovation With Purpose
Our Always On automation toolset looks after your systems
so you can look after your business.
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– Server– Blades– Management software– Storage– Networks– Clients and networked
printing
We Chase the Problem, Not the Device.
HP offers multi-vendor know-how and an environment-wide approach to your issues.
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We Collaborate With You Anywhere You Are
– HP is the industry “connector”, bringing clients the best from industry leaders
– Worldwide network of 70,000 channel partners
– HP is the industry “connector”, bringing clients the best from industry leaders
– Worldwide network of 70,000 channel partners
When your technology works, your business works.
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Support business transformation
Support business transformation
Improve service-
levels
Improve service-
levels
Faster time to business valueFaster time to
business value
Business worksBusiness worksTechnology worksTechnology works
Reduction in multi-tiered data center costs
25%
Lower power consumption25%
8X Decrease in downtime
Faster time to resolution20%
Benefits to your business now and in the futureWhen Technology Works, Business Works
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Outcomes that matter.
38
Backup Slides
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Our Consultants and Support Experts Can Solve Your Most Complex Infrastructure problemsWe help you keep your business running, no matter what.
Technology Services
Keep my technology running.
Always On
Make efficient use of my infrastructure resources.
Energy and Resource Efficient
Transform my infrastructure for the future.
Converged and Virtualized
Simplify and integrate my business communications.
Unified and Connected
• HP Mission Critical Services• Security, Compliance & Continuity Services• IT Service Management Services• HP Support Services
• HP Unified Communications & Collaboration• HP & Microsoft Solutions for UC&C• Network Infrastructure• Critical Facilities Services• HP Energy Efficiency Services• Integration Services• Technical Services• Education Services
• HP Converged Infrastructure Services• HP Cloud Consulting Services• Data Center Transformation Services• Virtualization Services• Server & Storage Infrastructure Solutions• HP Client Infrastructure Solutions