1 © 2002 avaya inc. all rights reserved. (dc; rev. dk 04/02) partner ® messaging solutions
TRANSCRIPT
1© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Messaging Solutions
2© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
What’s happening in your marketplace?
• Technology is making it possible to:– Compete with businesses of all sizes– Extend market reach– Be more accessible and
responsive to customers
Customer service is your key differentiator
Customer service is your key differentiator
3© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
You need the best tools
• Success depends on:– Staying connected—to
customers, colleagues, and suppliers
– Reducing the cost of doing business—without sacrificing customer service
– Responding quickly to retain existing customers and win new ones
4© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Enhance customer satisfaction
• With caller–friendly services– Available 24 hours a day– Call answer service – Messages are “stamped”
with the date and time– Make sure customers can
always reach a live person
5© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Live call screening*
Forward messages Reply to sender
Personalized greetings Private messages
Boost staff productivity
• With efficient message management
*Available with PARTNER® ACS R3 or above.
6© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Program your Automated Attendant to meet your specific needs
Transfer fax calls automatically when thesystem detects a fax tone
Access voice messages anytime, anywhere Single vendor, single point of contact to work
with for both communication and messaging system
Improve operating efficiency
• With business-focused messaging tools
7© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Accounts PayableAccounts Payable
Customer ServiceCustomer Service
Automated attendant provides fast, consistent response
“Thank you forcalling ABC Co.”
For Customer Service
press “1”
For Accounts Payable press “2”
If you would like to speak with the operator
press “0”
“Thank you forcalling ABC Co.”
For Customer Service
press “1”
For Accounts Payable press “2”
If you would like to speak with the operator
press “0”
1
2
0
8© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Time of day
“Thank you for calling ABC Co. If you know the extension ...”
“ABC Co. is currently closed. Business hours are from ...”
Time of day
“Thank you for calling ABC Co. If you know the extension ...”
“ABC Co. is currently closed. Business hours are from ...”
Shared tenant application leverages the automated attendant capability
Dept. greeting / separate company
“Thank you for calling XYZ’s Sales Ordering Department. Please stay on the line to place an order ...”
Dept. greeting / separate company
“Thank you for calling XYZ’s Sales Ordering Department. Please stay on the line to place an order ...”
9© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Centrex transfer application
AutomatedAttendant
“Welcome to XYZ company.”
To reach Sales Press 1
To reach Service Press 2
AutomatedAttendant
“Welcome to XYZ company.”
To reach Sales Press 1
To reach Service Press 2
Off-siteService
Department
Off-siteService
Department
HeadquartersHeadquarters
1
2
10© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Cascaded outcalling finds you when you’re waiting for an important call
11© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Administrative assistant
Record-a-call saves time
Customer A
Attorney
To transcription
12© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Live call screening makes users more productive
““Hi, this is Hi, this is Jane Smith Jane Smith
callingcallingabout myabout my
order”order”
““Hi, this is Hi, this is Jane Smith Jane Smith
callingcallingabout myabout my
order”order”
“Ring”
Customer A
““Hi Jane,Hi Jane,this is Tom, this is Tom, your orderyour orderhas beenhas beenshipped”shipped”
““Hi Jane,Hi Jane,this is Tom, this is Tom, your orderyour orderhas beenhas beenshipped”shipped”
13
Voice Mail is a NecessityVoice Mail is a Necessity
Make the decision to invest in Avaya voice messaging with every PARTNER®
switch
14© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Messaging Release 1.0PARTNER® Messaging Release 1.0
15© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Messaging
Target:
– Customers who own, lease or are purchasing a PARTNER® ACS
– Small businesses with 2-48 employees
– Application-oriented businesses who want more efficient call handling
– Customers who need multilingual capability
16© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Messaging Release 1.0 Features
• 2, 4, or 6 ports• Directory service • 200 mailboxes • 100 hours of storage• Centrex transfer• 4 Automated Attendants
with sub-menus• Administer via Graphical User Interface (GUI)
17© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Messaging Release 1.0 Features
• Voice messaging capabilities• Personal and system distribution lists• Cascading outcalling• Record-a-Call*• Live Call Screening*• Fax detection and routing
* Available on PARTNER® ACS R3 or above.
18© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Messaging Release 1.0 Features
• Integration with the Avaya™ Web Communications Server (AWCS)
• Administrative backup and restore*• System reports • Bilingual option
– US English
– Latin American Spanish
– Canadian French
* Available on PARTNER® ACS R3 or above.
19© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Voice Messaging, Release 3 PARTNER® Voice Messaging, Release 3
20© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Voice Messaging R3.0
Target
– Customers who own, lease or are purchasing a PARTNER® ACS or Avaya™ Endeavor system
– Small businesses / home offices who need up to 12 mailboxes
– Businesses who want more functionality than a conventional answering machine
21© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Voice Messaging R3 (PVM)Features
* Available on PARTNER® ACS R3 or above
• 2 ports• 4 to 12 mailboxes • 10 to 30 minutes of storage
per mailbox • Single-level Auto
Attendant with selector codes• Call Answer Service• Personal greetings • Call screening capability*
22© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PARTNER® Voice Messaging R3 (PVM)Features
• Automatic fax transfer• Administration via touchtone phone• English language• Answer-only mode• Fast forward/Rewind• Automatic Gain Control
23© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
Features and Capacities Comparison
FEATURE PVM R3 PM R1
Ports 2 2, 4 or 6 Storage Time 120 Minutes 100 Hours Maximum Mailboxes
12 200
Language Modes Monolingual Monolingual or Bilingual
Languages Available
1 3
Multi-Level AA No Yes Fax Detection and Route
Yes Yes
Address by Name No Yes
Administration Via Touch-tone Via Touch-tone or Graphical User Interface (GUI)
24© 2002 Avaya Inc. All Rights Reserved.
(dc; rev. dk 04/02)
PRICINGPEC # Product Description SAP Ordering Code NPL
6108-547 PARTNER® Voice Messaging (PVM), Release 3.0 -- 2 Port, 4 Mailboxes
108505298 $411
6108-548 PARTNER Voice Messaging (PVM), Release 3.0 – 2 Port, 12 Mailboxes
108505306 $749
7068-100 PARTNER® Messaging, Release 1.0 (PMR1)
108694316 $1,000
7068-102 PARTNER Messaging, Release 1.0 2-port license card
700015050 $900
7068-104 PARTNER Messaging, Release 1.0 4-port license card
700015068 $1,800
7068-106 PARTNER Messaging, Release 1.0 6-port license card
700015076 $2,700
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