1 ‘15 inland nw state of reform innovation in patient engagement chris blanton, president of...
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‘15 Inland NW State of ReformInnovation in Patient Engagement
Chris Blanton, President of BridgeSpan HealthSeptember 15, 2015
© 2015 Cambia Health Solutions, Inc.
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Transformation
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Our Approach
© 2015 Cambia Health Solutions, Inc.
Cambia Health Solutions
Health Insurance
Provider Enablement
Retail Enablement
Senior Services
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It’s all about Mobile
About 72.1 million wearable devices will be shipped this year, a new report estimates, a clear sign that the market will not be slowing down anytime soon.
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What is the value for the user
USERBRAND
• Reach, Engage, Retain audience
• Build Loyalty• Reduce Costs• Gain insight
• Be informed• Be reminded• Get healthy• Save money• No surprises• Help
Message Type
• Transactional• Educational• Healthy Living• Cost Savings
© 2015 Cambia Health Solutions, Inc.
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Types of Messages
Status: claims, EOBs, deductibles, HSA account balances, annual spending, payment
• Transactional
Reminders: use unused benefits, make appointments for annual exam and/or specialists, get flu shot or immunizations
• Educational and Healthy Living
In the moment: user’s provider is no longer in-network, formulary, urgent care vs. emergency room, site of care
• Cost Savings
Alerts: open enrollment, renewals, disease outbreaks, tax notices• Take Action
© 2015 Cambia Health Solutions, Inc.
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Omni-channel
Customer
© 2015 Cambia Health Solutions, Inc.