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TRANSCRIPT
December 6, 2017
Kevin HofmannPresident, Online and Chief Marketing Officer
Interconnected Investments
1
Marketing Progress
Media Mix Shift Results and RecognitionReturn on Ad Spend
2011 Current
TRADITIONAL
TRADITIONAL
DIGITAL
DIGITAL
% OF TOTAL WORKINGMEDIA SPEND
TOP SOCIALMEDIA
- RETAIL-2016
Sprinklr
THE BESTDIGITAL
MARKETERS#2 RANK
Ecommerce List
2013 2014 2015 2016
2
Online Progress
Online Visits Results and RecognitionOnline Sales
BEST INMOBILE
L2
OMNICHANNELRETAILER
OF THE YEAR
2017
Internet Retailer
#1 BIG BOXRETAILER
FOR 3 YEARS
L2
2013 2014 2015 20162013 2014 2015 2016
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Aligning with One Home Depot Strategy
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FLEXIBLE
PERSONAL
EASY
Aligning with One Home Depot Strategy
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FLEXIBLE EASY
PERSONAL
Know: The Power of Our Data
…TO KNOW AND UNDERSTAND OUR CUSTOMER BETTER
CustomerLocation
EmailEngagement
Mobile AppBehavior
StoreOnline Visits& Transactions
Services
Media Partners
VendorData
PublisherData
BuildingPermits
OnlineBehavior
Demographics PropertyData
Mobile Location Data
3rd Party Credit Card Transactions
www
SOURCES OF CUSTOMER DATA…
1.7 TrillionData points per week in various
predictive models
ProXtra
Private Label Credit Card
+90 MillionTotal customer
households
+50 MillionActive customer households in
last 12 months
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Knowing Our Customers
Millennials at THD One-fifth of THD’s consumer sales
Open to difficult home improvement projects
Love THD brand as much as other generations
Millennials Largest generation
Most likely generation to buy homes
Consider themselves DIY’ers
Brand loyal
Sources: U.S. Census Bureau; adroitdigital.com
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Target: Reaching Our Customers
FACEBOOK PINTEREST DISPLAY ADS RADIO PRINTSEARCH TELEVISION
Digital Traditional
• Weather Triggering
• Mobile Location Data
• Geo-Fencing
• Competitor Conquesting
• Mobile App Conquesting
• Retargeting
• Product Attach
• Propensity Models
• Lookalike Modeling
• Interest/PersonaBased Targeting
• Search-Based Targeting
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Targeting in Digital ChannelsWeather-Triggering
Geo-Fencing
Google Local Inventory Ads
Pinterest“Shop the Look”
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Targeting in Traditional Channels
Targeting in Traditional ChannelsSame Neighborhood - Same Street - Same Show - Different Ads
Holiday Pro TVHoliday Gift Center TV
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Takeaway Bar
Tailor: Personalize our Message
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Aligning with One Home Depot Strategy
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PERSONAL
EASYFLEXIBLE
Interconnected InvestmentsFulfillment
CapabilitiesDigital
InfrastructureExtended Reach &
Enhanced Experiences
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Enhancing ExperiencesContext AwareLocation Aware Persona Aware
Pro Experience
Consumer Experience
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Atlanta, GA Home Page in Dec.Atlanta, GA Home Page in Dec.
Boston, MA Home Page in Dec.Boston, MA Home Page in Dec.
Contextually Aware
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One Home Depot Strategy
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FLEXIBLE
PERSONAL
EASY