09 - seven habits of highly effective managers

1

Prepared by: Mohammad Farid, MA, MPA

Principles of Management

2

Sow a thought, reap an action!

Sow an action, reap a habit!

Sow a habit, reap a character!

Sow a character, reap a destiny!

Samuel Smiles

The Seven Habits of Highly Effective Managers

3

Like the top of a tree, PERSONALITY is what people see first.

Although image, techniques and skills can influence our success, the real source of lasting effectiveness lies in strong CHARACTER, the roots.

Our first energies should go to our character development, which is often invisible to others like the roots that sustain great trees.

As we cultivate the roots, we will begin to see the fruits.


4

We experience PRIVATE VICTORY when we learn self-mastery and self-discipline.

We reap the PUBLIC VICTORY when we build deep, lasting, highly effective relationship with others.

PARADIGM is the way we see, understand and interpret the world; our mental map.

If you want small changes work on your behavior, if you want quantum-leap changes, work on your paradigm.


5

Habit is a combination of knowledge, skill and desire.Effective habits are based on true principles.Principle is a natural law ora fundamental truth.Effective habits bring positiveresults.Paradigms change habits.


6

Sharpen the saw (balanced self-renewal)7

Synergize (creative cooperation)6

Seek first to understand, then to be understood (mutual understanding)

5

Think win-win (mutual benefit)4

Put first things first (integrity and execution)3

Begin with the end in mind (personal vision)2

Be proactive (personal choice)1

Habit#


7

8

See

Do

Get PARADIGM

BEHAVIOR

RESULTS


Principle

9

- Increased influence.

- More self-awareness.

- Greater initiative.

- Becoming the creative force of your life.

- Pause and respond based on principle.

- Use proactive language.

- Become a transition person.

Infective: I am a product of my circumstances.

Effective: I am a product of my choices.

I am free to choose & am responsible for my choice

Be proactive (habit of personal choice).

Result (Get)

Behavior (Do)

Paradigm (See)

Principle of

Habit # 1


10

Habit # 1: Be Proactive

• Reactive Behavior: Reactive people allow outside influences (moods, feelings, circumstances) to control their response.

• Proactive Behavior: Proactive people pause to allow themselves the freedom to choose their response based on principles and desired results.

• Their freedom to choose expands as they wisely use the space between STIMULUS and RESPONSE.


11


Distance between Stimulus & Response

12


• Stop and Pause: Understand why you feel the way you do.

• Think: Make decisions based on your principles & beliefs.

• Do: Act upon your proactive choice.

Distance between Stimulus & Response

13

The Four Human Endowments

•Self-Awareness: It enables us to examine our paradigms, to think about our thoughts, and to enlarge the separation between stimulus and response.

•Imagination: It empowers us to create beyond our presentreality, to set plans, goals, and to visualize ourselves achievingour missions in the most challenging circumstances.

•Conscience: It puts us in touch with something within us even deeper than our thoughts and something outside us more reliable than our values.

•Independent Will: It is our capacity to act, the power to transcend our paradigms, to act based on principles rather than reacting based on emotions, moods, or circumstances.


14

Proactive Language------------------------------------------------------• Let's look at our alternatives.• I can choose a different

approach. • I control my own feelings.• I will choose an appropriate

response.• I choose.• I prefer.• I will.

Reactive Language----------------------------------------------• There's nothing I can do.• That's just the way I am.• He makes me so mad.• They won't allow that.• I have to do that.• I can't.• I must.• If only.

Albert Einstein: There are two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle.


15

Circle of Concern (69%)

Circle of Influence

(31%)

Circle of Concern vs. Circle of Influence

• Proactive Focus

When people focus on things

they can influence, they expand

their knowledge and experience,

and they build trustworthiness.

As a result, their circle of

influence grows.


16

Circle of Concern vs. Circle of Influence

• Reactive Focus

When people focus on things

they cannot control, they

have less time and energy

to spend on things they can

Influence. Consequently, their circle

of influence shrinks.

Circle of Concern (69%)

Circle of Influence

(31%)


17

- A clear definition of desired results.- A clear sense of meaning and purpose.- Criteria for deciding what is or is not important. - Improved outcomes.

- Envision outcomes before you act.- Create and live by a Personal Mission Statement.

Ineffective: I live by default (lack of alternative).

Effective: I live by design (on purpose).

Mental creation precedes physical creation.

Begin with the end in mind (habit of personal vision)

Result (Get)

Behavior (Do)

Paradigm (See)

Principle of

Habit # 2


18

• All things are created twice. First is the mentalcreation; second is the physical creation or work.

• Highly effective people clearly see the outcome they want in every area of life before they act.

Mental Creation Physical Creation- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- A clear agenda & objective - A productive meeting

- Extensive market research - A successful new product

- A personal mission statement - A life of contribution


19

- Increased organization & productivity. - Fewer crises.- A reputation for follow-through.- More life balance and peace of mind.

- Focus on top priorities.- Eliminate the unimportant.- Plan daily and weekly.

Ineffective: I put urgent things first.

Effective: I put important things first.

Effectiveness requires the integrity to act on your priorities.

Put first things first (the habit of integrity & execution)

Result (Get)

Behavior (Do)

Paradigm (See)

Principle ofHabit # 3


20

Clock vs. Compass

• Although both are important, the compass must come before the clock, because where you are headed is more important than how fast you’re getting there.

• The clock represents your appointments, schedules, and activities (efficiency, urgent things) – how you manage your time.

• The compass represents your mission, direction, and values (effectiveness, important things) – what you feel matters most.


21

Important vs. Urgent

• Important activities represent your values, mission and high priority goals. Urgent activities that require immediate attention.

Not

Impo

rtan

tIm

port

ant

Urgent Not UrgentI II

III IV

NecessityCrisesPressing problemsDeadline-driven projects,Meetings, reports

DeceptionInterruptions, some callsSome mail, some reportsSome meetingsProximate, pressing mattersPopular activities

EffectivenessPreparation, planning, Prevention, re-creation,Relationship building,Recognizing new opportunities

Waste & ExcessTrivia, busy workSome mailSome phone callsTime wastersPleasant activities


22

- Faster solutions to problems.- More team involvement.- Generosity of spirit.- Rich relationships.

- Balance courage* and consideration*

- Seek mutual benefit.- Create win-win agreements. - Build win-win systems.

Ineffective: There is only so much, and the more you get, the less there is for me.

Effective: There is plenty out there for every one, and more to spare.

Effective, long-term relationshipsrequire mutual respect and mutual benefit

Think win-win (the habit of mutual benefit)

Result (Get)

Behavior (Do)

Paradigm (See)

Principle of

Habit # 4


*Courage: Willingness and ability to speak your thoughts and feelings.

*Consideration: Willingness and ability to speak and listen to others’thoughts and feelings with respect.

23

Six Paradigms of Human Interaction

1) Win-win: Let’s find a solution that works for both of us.Characteristics

Seek mutual benefitIs cooperative, not competitive.Listens more, stays in communication longer, and communicates with more courage.

2) Win-lose: I am going to beat you not matter what.Characteristics

Is very common for most people.Is the authoritarian approach.Uses position, power, credentials, possessions, or personality to win.


24


3) Lose-win: I always get stepped on.Characteristics

Voices no standards, no demands, no expectations of any one else.Is quick to please and appease.Buries a lot of feelings.

4) Lose-lose: If I am going down, you’re going down with me.Characteristics

Is the mindset of a highly dependent person.Is a no-win, because no body benefits.Is a long-term result of win-lose or win.


25


5) Win: As long as I win, I don’t care if you win or lose. Characteristics

Is self-centered.Thinks me-first.Doesn’t really care if the other person wins or loses.

6) Win-win or No Deal: Let’s find a solution that works for both of us or let’s not play.Characteristics

Allows each party to say no.Is the most realistic at the beginning of a relationship or business deal.Is the highest form of win-win.


26

- Greater influence with others. - Solutions to complex problems.- Clarity on real issues.- Faster problem solving.

- Diagnose before you prescribe.- Listen empathically.- Seek to be understood from the others perspective.

Ineffective: Ilisten with the intent to reply.

Effective: I listen with the intent to understand.

To communicate effectively, we must first understand each other.

Seek first to understandthen to be understood (the habit of mutual understand-ing)

Result (Get)

Behavior (Do)

Paradigm (See)

Principle ofHabit # 5


“Listen, or your tongue will make you deaf.” American Proverb

27


Words you use

Facial expression,body language

How you say words,

tone of voice, style

When we communicate face-to-face about our likes and dislikes, our body language, tone of voice, and feelings communicate more loudly that the words we use.

28

- Innovation and invention.- New and better solutions.- Transformed relationships. - Appreciation of diverse perspective.

- Value and celebrate the differences.- Practice creative cooperation.

Ineffective: It is either your way or my way, or a compromise.

Effective: Together we can create a better way, a higher way.

The whole is greater that the sum of its parts.

Synergize(the habit of creative cooperation)

Result (Get)

Behavior (Do)

Paradigm (See)

Principle of

Habit # 6


29


Synergy is when two or more people:•Produce more together than the sum of what they could produce separately.

•Use their differences to produce something that neither one could have produced alone.

30


People who value difference:Act with courage and consideration.Do not prejudge others.Discuss conflicts privately with the person involved.Are direct and honest.Desire success for others.Have a strong self-image.Enjoy the rewards of hard work.Make sure their words and actions show respect for all team members.Listen to understand.

31

- Improved capacity.- Stronger relationships.- Greater reserves.- Continuous improvement.

- Renew regularly in the four dimensions(physical, mental, social/emo-tional, spiritual).- Be strong in the hard moments.

Ineffective: I focus only on getting the golden eggs.

Effective: I nurture the goose that lays golden eggs (Production & Production Capacity)

To maintain and increase effectiveness, we must renew ourselves in body, heart, mind and soul.

Sharpen the saw (the habit of renewal)

Result (Get)

Behavior (Do)

Paradigm (See)

Principle of

Habit # 7


32


The Story of Goose and the Golden Egg

A man and his wife had the good fortune to possess a goose that laid a golden egg every day. Lucky though they were, they soon began to think they were not getting rich fast enough, and imagining the bird must be made of gold inside, they decided to kill it in order to secure the whole store of precious metal at once.

But when they cut it open they found it was just like any other goose. Thus, they neither got rich all at once, as they had hoped, nor enjoyed any longer the daily addition to their wealth.

33

PhysicalExercise, Nutrition

Stress Management

Social/EmotionalService, Empathy

Synergy, Essential Security

MentalReading, Visualizing

Planning, Writing

SpiritualValue Clarification

& Commitment, Study & Meditation

Renew regularly in

the Four Dimensions


34


“The single most powerful investment we can ever make in life is investment in ourselves, in the only instrument we have with which to deal with life and to contribute.”

Stephen R. Covey

09 - seven habits of highly effective managers

Documents