0790 airline survey infographics 9 - sita · 20% 60% 2.4% 11.6% 98% of airlines will invest in...
TRANSCRIPT
AIRLINE IT SPEND REMAINS STABLE
© SITA I www.sita.aero/surveys I @sitaonline I #SITAInsights
SELF SERVICE BAG DROP GAINING TRACTION
87% plan to use self-service
technologies to improve passenger services during
periods of disruption
DISRUPTION MANAGEMENT: THE NEXT FRONTIER FOR SELF-SERVICE
81%Increase awareness
0%No action taken
95%Improve usability
95%More mobile services
ALL AIRLINES WILL NEED TO WORK HARDER TO BOOST MOBILE USAGE
2013
1.5%Operating spend
0.6%Capital spend
2014
1.4%Operating spend
0.8%Capital spend
% o
f airl
ines
offe
ring
serv
ices
BY 2017
TODAY
0%Communication Passenger
recovery PreventionStaff situationalawareness
40%
20%
60%
2.4% 11.6%
98% of airlines will invest in ancillaryservice expansion in the next 3 years
MOST SUCCESSFUL AIRLINES HAVE THREE TIMES THE GLOBAL AVERAGE USAGE
% of
pas
seng
ers u
sing
mob
ile ch
eck-
in to
day
Global average Highest usageLow Cost Airlines average
4.6% 8.6%15%
MOBILE TRENDS
MOBILE EXPECTED TO BE A MAJOR SOURCE FOR ANCILLARY REVENUE
% of total ancillary sales via mobile
SELF-SERVICE TRENDS
9% Today only
Of airlines offer self-service bag drop
69%By 2017
Of airlines offer self-service bag drop
SELF-SERVICE USAGE LEVELS DIFFER WIDELY
12%Global average usage of kiosks
21%Global average usage of websites
83%Highest current usage of websites
Highest current usage of kiosks
50%
as % of revenue
Today By 2017