07 09 04 ctqi standard

CTQI Hamburg Committee 6th/7th Sept 2007 No. 1

CTQI Container TerminalQuality Indicator

2007-09-06/07

The concept of the CTQI Container Terminal Quality Indicator standard

CTQI – 2nd Hamburg Commitee Meeting


Background …

Industry players like

- shippers- carriers- terminal operators- port authorities

are seeking for a reliable standard for measuring

Container Terminal Efficiency and Performance


Proposed Structure of the CTQI standard

Basic quality management system

+ Key Performance Indicators (KPIs)

+ Evaluation of by Master Tables

+ Benchmarking


Development carried out by GL and Industry partners …

GL provides know-how on • the development of standards• the application of quality management systems• Container shipping

Industry Partners provide know-how on• Industry specific best practices and standards


Container Terminal Quality Indicator (benchmarking)

Container Terminal QualityConformance (check)

Container Terminal Quality Management System

KPIs

CTQI points

other Indicators


The Three Components of the CTQI Standard

• Conformance Requirements• basic management system requirements

• Key Performance Indicator (KPIs)• see presentation of Gustaaf De Monie

• Container Terminal Quality INDICATORS• Evaluation of KPIs• Terminal Infrastructure and Organization• External Factors and Hinterland Connectivity


Conformance Check / Requirements (1)

• Policy

• Implementation of Mandatory Practices• e.g. communication procedure with ships and inland transport

modes

• Performance of relevant Training• identify relevant personnel• identify applicable training needs for each relevant personnel



• Appointment of CTQI Manager

• Determine further responsibilities and authorities

• Subcontractors and Suppliers• definition of requirements and it’s communication to

subcontractors and suppliers• supervision of performance and evaluation of subcontractors

and suppliers



• Claims, Nonconformities, Failures and Customer Complaints• shall be recorded and analyzed• identification and implementation of

• corrective action and• preventive action

• Document Control / Records• CTQI management manual• Revision control / obsolete documents / Record keeping


Conformance Check / Requirements (4)• Internal Audits

• at least annually , recorded• input to management review

• Management Review• at least annually , after internal audit , prior external audit

• External Audits• annually by Germanischer Lloyd Certification• related always to a calendar year performance

(1st January to 31 December)• audit / certification possible throughout the following calendar year


Set of Key Performance Indicators

• Generic Indicators• Absolute figures as basic input (e.g. Container Moves)• Quay Productivity• Terminal and Storage Area Productivity

• KPIs measuring operational effectiveness and efficiency

• KPIs measuring service quality for user


KPIs measuring operational effectiveness and efficiency

• Ship Productivity

• Gross Crane Productivity

• Berth Occupancy

• Berth Working Index


KPIs measuring service quality for user• Average Ship Turnaround time at Terminal

• Ship Service Quality Index

• Road Service Quality Index

• Rail Service Quality Index

• Average barge waiting time

• Barge Service Quality Index


Container Terminal Quality INDICATORS

• Evaluation by CTQI Points using Master Tables for: • Performance (KPIs)• Terminal Infrastructure and

Organization• External Factors and Hinterland

Connectivity

Guidance for correct use and completion of this master table, see

Points Explanatory Note Commentsmax.Points

Pointsawarded

A.

A.1

-Yes, vessels berthing is guaranteed when ship arrives within prebooked time period

10

- No, ships are berthed "first there, first in" 0

A.2

A.3

A.4

A.5

S (subtotal) A 10

B. Handling equipment

B.1

< 0,5 cranes per 100 m quay length 0

>= 0,5 and < 1,0 cranes per 100 m quay length 5

>= 1,0 and < 1,5 cranes per 100 m quay length 7

> 1,5 cranes per 100 m quay length 10

B.2

- No 5

- Yes 0

B.3

B.4

B.4

S (subtotal) B 5

C. Performance Analysis

C.1

< 10 moves per hour and crane 0

>= 10 and < 15 moves per hour and crane 2





>= 35 moves per hour and crane 12

C.2

>= 0% and < 50% 10

>= 50% and < 60% 8

>= 60% and < 70% 6

>= 70% and < 80% 4

>= 80% and < 90% 2

>= 90% 0

C.3

>= 0% and < 50% 10

>= 50% and < 60% 8

>= 60% and < 70% 6

>= 70% and < 80% 4

>= 80% and < 90% 2

>= 90% 0

C.4

C.5

S (subtotal) C 32

S (total) A+B+C 47

10

Tidal restrictions

Demand-Availability (DA)

Berth Occupancy (BO)

Berth Occupancy (BO) was

10

Ship-Turnaround-Time (STT)

Ship-turnaround-time (STT) was

Demand-Availability (DA) of container cranes was

Container Crane Utilization (CCU)

Container Crane Utilization (CCU) was

10

Container crane maintenance

12

Crane Driver Training

Container crane age???

Technical breakdowns may increase with the age of the equipment

Container Crane Productivity (CCP) was

CTQI Description

Organization

Ship Planning

In order to avoid wrong positioning of containers it is recommended to control correct positioning

5

Container crane beam???

Container Terminal Quality Indicator (CTQI) for Sea-Side

Container Crane Control

Higher number of container cranes enables simultanuous operation of several cranes per ship

10

Does the automation system of container cranes allow to drop or pick up containers at stow positions other than specified by stow plan?

Container Crane Productivity (CCP)

Is there a ship-planning system installed that offers slots for the arrival of pre-booked vessels?

How many Container Cranes per 100 m quay length are available?

Software

Container Crane Density


CTQI Master Tables for Evaluation of KPIs

• maximum points available for performance (KPI) evaluation are

S (total) A+B 100

A.5

- >= 0 moves/h and < 15 moves/h 0




- >= 30 moves/h 10

Gross crane productivity (GCP according to section ??? of the CTQI standard) is

10

Gross crane productivityA.5 Gross crane productivity





- >= 30 moves/h 10

Gross crane productivity (GCP according to section ??? of the CTQI standard) is


Terminal Infrastructure and Organization• Terminal Infrastructure

• Storage Area Design• Container Transport on

Terminal• Seaside Infrastructure• Gate Handling• Rail Handling• Services at Terminal• Communication


Terminal Infrastructure and Organization• Organization

• Work Organization• Training• Failure Response• Handling of Reefer Containers• Handling of IMDG Cargo• Planning


Points Explanatory Note Commentsmax.Points

Pointsawarded

A.

A.1

- Reachstaker or forklift operation only 0

- Van carrier operation 5

- Rubber Tired Gantry Crane (RTG) operation 7

- Rail Mounted Gantry Cran (RMG) operation; manual operated 9

- Rail Mounted Gantry Cran (RMG) operation; automatically operated 10

In which way the containers in the storage area are handled?

10

CTQI Description

Van carrier operation requires space between container rows thus resulting in less efficient yard usage; RTG operation is less accurate and slower than RMG operation; automatic RMG operation is more reliable than manual operation

Infrastructure

Storage area design

CTQI Master Tables for terminal infrastructure and organization

A.1 Storage area design

- Reachstaker or forklift operation only 0

- Van carrier operation 5

- Rubber Tired Gantry Crane (RTG) operation 7

- Rail Mounted Gantry Cran (RMG) operation; manual operated 9

- Rail Mounted Gantry Cran (RMG) operation; automatically operated 10

In which way the containers in the storage area are handled?

Explanatory Note Commentsmax.Points

10

Van carrier operation requires space between container rows thus resulting in less efficient yard usage; RTG operation is less accurate and slower than RMG operation; automatic RMG operation is more reliable than manual operation

• maximum points available for infrastructure and organization is

S (total) A+B 100


External Factors and Hinterland Connectivity

• mainly beyond the direct influence of the Terminal

• this part may be used to explain certain factors to other interested parties (e.g. governmental authorities or other stakeholder of supply chain)


External Factors and Hinterland Connectivity• Intermodal Connectivity

• Hinterland Redundancy

• Distance to Motorway

• Road Traffic Restrictions

• Terminal Operation Restrictions

• Tidal Restrictions

maximum points available for

external factors and hinterland connectivity

S (total) A+B 100


Container Terminal Quality Indicator

(benchmarking)

CTQI- benchmark

CTQICertificate2006 Total Sea-Side Container Handling 1,543,245 TEU Quality:• KPIs 70• Term Infrastr 85• External factors 68

Container Terminal Quality

Conformance (check)

Container Terminal Quality Management System

KPIs

CTQI points

other Indicators


C E R T I F I C A T E The Germanischer Lloyd Certification GmbH, 20459 Hamburg, herewith certifies that the company

New World Container Terminal Ltd. 4711 Ocean Quay Harbourtown CF8765

has established and maintains a Container Terminal Quality Management System.

The performance data for the period

from 1st January 2006 to 31st December 2006

is certified to be collected according to the CTQI standard and CTQI points are awarded as stated:

Container Handlings 1,158,475 unit moves

Key Performance Indicators 87 / 100 Points

Terminal infrastructure and organisation 78 / 100 Points

External factors and hinterland connectivity 67 / 100 Points Germanischer Lloyd Certification GmbH has audited the company. Evidence was provided that the Container Terminal Quality Management System fulfills the requirements of the

CTQI Standard The validity of this certificate is subject to the company applying and maintaining its Container Terminal Quality Management System in accordance with the standard indicated.

The certificate is valid until 18th September 2008

Hamburg, 19th September 2007 Certificate No. CT-0001 HH - Sample

(signature cert. body)

(signature cert. body)

The Certificate

Container Handlings 1,158,475 unit moves

Key Performance Indicators 87 / 100 Points

Terminal infrastructure and organisation 78 / 100 Points

External factors and hinterland connectivity 67 / 100 Points

ANNEX

New World Container Terminal Ltd.

No of vessel calls xxx vessels

Traffic xxx containers

Thoughput1 xxx TEU

Container Handlings xxx moves

Quay Productivity xxx moves/m

Average peak quay productivity xxx moves/m

Dwell Time (overall) xxx days

Dwell Time empty xxx days

Dwell Time full xxx days

Terminal area productivity xxx TEU/m²

Storage area productivity xxx TEU/m²

Ship productivity xxx moves/hour

Gross crane productivity xxx moves/hour/crane

Berth occupancy xxx %

Average peak berth occupancy xxx %

Berth working index xxx %

Average ship turn around time xxx h

Ship service quality index xxx %

Road vehicle service quality index xxx %

Train service quality index xxx %

Average barge waiting time xxx h

Barge service quality index xxx %

…

…

1: Throughtput figures are subject to national statistical regulations and are included into this annex for infomation only

Yearly Performance Indicators

2006 Container Terminal Performance Measures


Feedback on Shipper Questionnaire• Distribution of questionnaires to shippers

through the European Shippers’ Council

• 21 repliesamong others:•IKEA•Tetrapack•Nestle•Heinz•SKF Logistic•Stora Enso•…


Evaluation of Questionnaires to Shippers0 10 20 30 40 50 60 70 80

Customs Efficiency

% of Vessels Departing on Time as per ETD

Availability of Empty Containers at The Port or Inland Depots

Choice of Carriers

Required time for Customs Clearance (Export and Import)

Frequency of Weekly Sailings

Integrated Logistics and Port / Terminal Services with Guaranteed on Time Deliveries

Integration of Customs Clearance System with Port / Terminal

Frequency of Intermodal Services

Choices of Intermodal Services (i.e. Truck, Rail and Barge)

Management Information Systems for Customs Status Tracking

24 Hrs Terminal Gate Service

Terminal Gate Truck Turn Around Time

Terminal Container Status Tracking Electronic Platform

Pre-booking / appointment system for truck deliveries

Average Vessels Turn Around Time

Port / Terminal Customer Service Center Hotline for Shippers / 3PLs

Port / Terminal Regular Communication Meetings with Hinterland Service Providers (i.e. TruckingCompanies, Rail, Inland Depots, Barges, etc.)

Choice of Global 3PLs Services Near The Port

Regular Terminal Communication Meetings with Government Administration Offices (i.e. Road TrafficPlanning, Customs, Quarantine, etc.)

Warehouse Availability and Total Capacity in sq.m / sq.ft at The Port / Terminal Premises

CFS and Commissioning VAS Capabilities Near Port of Origin or Port of Destination

no. of points


Choice of Carriers

Frequency of Weekly Sailings

% of Vessels Departing on Time as per ETD

Average Vessels Turn Around Time

Choices of Intermodal Services (i.e. Truck, Rail and Barge)

Frequency of Intermodal Services

Integrated Logistics and Port / Terminal Services with Guaranteed on Time Deliveries

Pre-booking / appointment system for truck deliveries

Terminal Gate Truck Turn Around Time

24 Hrs Terminal Gate Service

Customs Efficiency

Required time for Customs Clearance (Export and Import)

Integration of Customs Clearance System with Port / Terminal

Management Information Systems for Customs Status Tracking

Regular Terminal Communication Meetings with Government Administration Offices (i.e. Road Traffic Planning, Customs, Quarantine, etc.)

Port / Terminal Customer Service Center Hotline for Shippers / 3PLs

Terminal Container Status Tracking Electronic Platform

Availability of Empty Containers at The Port or Inland Depots

Choice of Global 3PLs Services Near The Port

Warehouse Availability and Total Capacity in sq.m / sq.ft at The Port / Terminal Premises

CFS and Commissioning VAS Capabilities Near Port of Origin or Port of Destination

Port / Terminal Regular Communication Meetings with Hinterland Service Providers (i.e. Trucking Companies, Rail, Inland Depots, Barges, etc.)

Item Where has this item been incorporated in CTQI

N/A

KPI Number of Vessel Calls

KPI Ship Service Quality Index

KPIAverage Ship Turnaround Time

INDICATOR: Hinterland Connectivity Intermodal Connectivity

INDICATOR: Hinterland Connectivity Intermodal Connectivity

INDICATOR: Terminal InfrastructureServices at Terminal

INDICATOR: Terminal InfrastructureGate Handling

KPIRoad Vehicle Service Quality Index

INDICATOR: Terminal InfrastructureGate Handling




INDICATOR: Terminal InfrastructureCommunication

INDICATOR: Terminal OrganizationPlanning



INDICATOR: Terminal OrganizationPlanning


not taken into account as being less important to Shippers



How the reply was incorporated in CTQI


Questions to the Shippers:

• Do you agree with the CTQI concept?

• Do you consider any important item missing?

YES or NO


Thank you very much for your attention!

07 09 04 ctqi standard

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