Extend your PCOE Scope and

Support Authorization to SAP HANA Speaker’s Name/Department (delete if not needed)

Month 00, 2014

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Agenda

Requirements to extend PCOE scope to SAP HANA

Overview

Support Consultant Certifications

SAP Solution Manager requirements for SAP HANA - To be completed by time of

Re-certification

Further Enablement Assets & Resources

Overview Requirements to extend PCOE scope to SAP HANA

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Requirements to extend PCOE scope to SAP HANA Overview

Exte

nd

PC

OE

sco

pe t

o S

AP

HA

NA

3 Support consultant

certifications 5

Support infrastructure,

processes,

and deliverables

Automated Support

Authorization Check by

SAP

4 Support Authorization

for SAP HANA

6 Partner COE

Recertification (every two years)

Prerequisites met Complete requirements for scope

extension

Request new

Support

dimension MMP Recertify

Valid Partner Center

of Expertise (PCOE)

@ VAR

1 Partner COE

Certification

Adopt Partner COE to

meet extended scope

Target group: SAP PartnerEdge Channel Partners who hold a valid PCOE certificate and like to extend the PCOE scope

to SAP HANA before re-certification (available as of July 1, 2013)

2 SAP HANA Product

Authorization

Requirements

• Valid PCOE certificate

• Fully product-authorized and active VAR status within the SAP PartnerEdge Program

• Support Consultant certification

• SAP HANA Test System at Partner

• SAP Solution Manager for HANA implemented for the test system and SAP HANA customer system (if

available)

• Request HANA Support Authorization dimension in Manage My Partnership. Authorization will be

awarded automatically if listed requirements are met.

SAP HANA

Support

Authorized

Support Consultant Certifications Requirements to extend PCOE scope to SAP HANA

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 6

Mandatory Recommended

SAP HANA VAR-delivered Support Authorization Requirements to extend PCOE scope to SAP HANA

HANA200R SAP HANA Administration

& Operation

eLearning (Cost)

SAP HANA Certified Support

Associate

C_HANASUP_1 (Cost)

SAP Qualified Support

Consultant

Q_SUPP_1* (Free)

Support consultant

message processor

eLearning (Free)

HANA100E SAP HANA Overview

eLearning (Cost)

HANA Support

e-books (SAP PartnerEdge Portal)

eLearning (Free)

SAP HANA

Administration Guide

Guide (Free)

Number of consultants: order to fulfil the minimum requirements for PCOE certification,

VARs that want to support SAP HANA must have at least 2 support consultants with the

following certifications

Support Consultant Message Processor certifications

may be covered by support consultants within an existing

PCOE, i.e. the C_HANASUP_1 certified consultants do

not have to hold the C_BOSUP_90*.

* For partners with an existing PCOE, support consultant C_BOSUP_90 or

C_PXSUP_90 certifications will also be accepted. This exception is only

valid until 31 December 2014 or until the partner’s next recertification is due.

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 7

Certificates and Materials Support Consultant Certification

Preparation:

SAP HANA trainings (HANA100E & HANA200R) from SAP Education and additional

training materials available on SAP PartnerEdge Portal

SAP Qualified Support Consultant curriculum on SAP Partner Portal, supplemented by

On-the-Job enablement sessions

Examination:

SAP Certified Support Associate - SAP HANA (C_HANASUP_1)

3 hour exam

Proctored exam in SAP training & certification centers or Pearson VUE

+

SAP Qualified Support Consultant Message Processor - Q_SUPP_1 (free webassessment)

SAP Solution Manager requirements for

SAP HANA To be completed by time of re-certification

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 9

SAP HANA Test Systems for HANA Support Authorization

Test Systems

• Verified remote connection with SAP Support network

• Operational and demonstrated to SAP

• Reflecting the standard product/release of customer base

Requirement

• The partner requires a SAP HANA test system at partner side for HANA

Support Authorization, disregarding if a HANA customer exists or not

• The test system should be used to set up SAP Solution Manager

requirements for HANA (see following slides)

The SAP HANA test system can be located in the Cloud or on VMWare

As long as you can set up your SAP Solution Manager to monitor that HANA test

system

That would assume you have access to the SAP HANA server to do so (contact your

Cloud/VMWare provider)

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 10

SAP Solution Manager for SAP HANA Support Authorization Setup and Configuration 1/2

See page 12

EGI: Basic configuration SAP Solution Manager 7.1

EGI: Technical Upgrade of SAP Solution Manager

SAP Solution Manager 7.10,

latest Support Package Stack -2

1 2

Add connections SSH

and SAP-DB

Connecting SAP HANA to SAP Solution Manager

Note 1275351 - SSH connection to customer systems

Managed System Setup of HANA in Solution Manager 7.1 SCN)

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 11

SAP Solution Manager for SAP HANA Support Authorization Setup and Configuration 2/2

SAP Solution Manager IT Service

Management*

4

Incident

Management

3

Configure the

SAP Solution Manager

Setup of Technical System

Monitoring

Setup of EarlyWatch Alert

Active Root Cause Analysis

Managed System Setup for HANA: Note 1747682 (review the attachments!)

DBACockpit: Note 1664432 & Note 1265134

EWA for SAP HANA: Note 1542651

EGI: “SAP HANA: Monitoring and Troubleshooting”

SAP HANA Administration with SAP Solution Manager, incl. RCA for HANA

EGI: Incident, Problem & Request Management for VARs

Configuration Guides for VAR partners:

http://service.sap.com/var-partner > VAR Solution

Manager Setup > Setup Documents

(*) General PCOE requirement with SAP HANA and/or SAP Business All-in-One scope, see PartnerEdge Portal

Further Enablement Assets & Resources

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 13

Get started with SAP Solution Manager 7.1

Resources

Installation of SAP Solution Manager 7.1

1. Request installation: contact SAP contract department via www.service.sap.com/supportcenters -> fill-out

the form for partners (Adobe PDF) and attach it to the service request

2. Download or order software from Support Portal (www.service.sap.com/swdc, SAP note 628901)

3. Check Installation/ Security/ Master/ Upgrade & Update Guides, as well as Sizing Toolkit for SAP Solution

Manager 7.1 on the SAP Support Portal

4. Request License Key in SAP Service Marketplace (http://service.sap.com/LICENSEKEY)

Additional information for SAP HANA

• Please see SAP Note 1747682 - SolMan 7.1: Managed System Setup for HANA, incl. attachments

Register for an Expert Guided Implementation session for:

• Basic configuration SAP Solution Manager 7.1

• Incident, Problem & Request Management for VARs

• SAP HANA: “Tool & Process Setup: SAP HANA: Database Administration and Operations”

• SAP HANA: “Tool & Process Setup: SAP HANA: Monitoring and Troubleshooting”

Go to http://service.sap.com/var-partner > VAR Solution Manager Setup > Expert Guided Implementation

Calendar

Important SAP notes

SAP Note 1431633 - SAP Solution Manager 7.1 Installation

SAP Note 1652693 - SAP Solution Manager - Basic functions of 7.1 SP5

Important Notes for Upgrade to SAP Solution Manager 7.1

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Useful Links for Channel Partner Support

Topic Quick Link

Support Snapshot for SAP Channel Partners http://sappartneredge.com/support

Partner Center of Expertise http://sappartneredge.com/pcoe

SAP HANA – VAR Delivered Support

https://service.sap.com/~sapidb/01100035870

0000538652013E/SAP_HANA_Var-

DELIVERED.pdf

SAP HANA support authorization info session Watch the recording

Technical Support Guide https://service.sap.com/~sapidb/01100035870

0001044852013E/GL_MPT_TSG_oct2013.pdf

TQC Information Library https://service.sap.com/sapidb/011000358700

000747362012E/

VAR Solution Manager Setup http://service.sap.com/var-partner

SAP Solution Manager on SCN http://scn.sap.com/community/it-

management/alm/solution-manager

Partner Support - Enablement Package https://psd.sap-

ag.de/PEC/calendar/index.php?ep=405

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Thank You!

Contact information:

F name MI. L name

Title

Address

Phone number

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