04 roaring jaguar - regional strategy and vision towards 2015 honduras 2010
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REGIONAL VISION & STRATEGY TOWARDS 2015ESTRATEGIA REGIONAL & VISION HACIA EL 2015
Estuardo Jose Robles – Roaring Jaguar, LLC
Outsourcing Industry: REGIONAL
1996-2000
Outsourcing Industry
2000-2004
Outsourcing Industry
2007-2008
Press2
Xela
Press2
2009
NetCord
AUGUST 2010
GUATEMALA, ELSALVADOR, HONDURAS NICARAGUA (Region CA-4)
MULTIRREGIONAL COMPANIES ALREADY EXIST!
• SYKES• SITEL• ALLIED (ACC)• DIGITEX• ATENTO• NCO (Star Contact)
• TELEPERFORMANCE• CONCENTRIX• HP• LANGUAGE LINE• STREAM
Central America Nearshore Business and Investors Forum / September 2010
2015 TAX INCENTIVES EXPIRE!
MEDIA PARTNERS ARE KEYTHESE MEDIA SOURCES WANT TO HEAR YOUR STORY
Central America Nearshore Business and Investors Forum / September 2010
DOMESTIC DEMAND IS KEYBOTH FROM THE SUPPLY SIDE (ENTREPRENEURS) AND FROM THE DEMAND SIDE (CLIENTS/USERS)
SPONSORS ARE KEY!!
BASIC CONTACT CENTER SECTOR COMPONENTS
• INVESTORS• HUMAN RESOURCE• TELECOM• TELEPHONY• REAL ESTATE• TECHNOLOGY• FURNITURE• ELECTRIC
Telecom Navega Netel Telecorp Multidata ClaroTelephony Avaya ColtelReal Estate Altia Confiansa Mall Galerias ZIP El PorvenirSoftware Citrix AHTISistemas Blue IT Sisteco OktopusMobiliario Milano-IPSA ModularesPBTraining USPS CEDS UTH TeleaccionElectric EnercomCall Center Luzet Duqcisa Myron Collective SolutionsOthers GTZ - Cooperacion Tecnica Internacional Altavision - Equipos Traduccion Simultanea Banpais - Banco Continental Airlines - Transporte Aereo Martes Financiero - Media/Journal
Central America Nearshore Business and Investors Forum / September 2010
CA - PopulationMain Metros PopulationLess than 1 Million
More than 1 Million
More than 2 Million
More than 3 Million
14 Million - Guatemala
7 Million - Honduras
6 Million - El Salvador
5 Million - Nicaragua
4 Million - Costa Rica
3 Million - Panama
40 MILLION TOTAL (32 million in the CA-4)
Secondary Cities with large Populations
More than 500,000
More than 250,000
Outsourcing Industry 2009 Benchmark
Bilingual Agents:Total Population Ratio
Guatemala El Salvador Honduras Nicaragua
2.9K:14.2M 5.2K:6.5M 0.1K:7.4M 1.2K:5.5M
0.0204% 0.0800% 0.0014% 0.022%
Bilingual Agents Ratio
Costa Rica Ratio 32K:4.3M = 0.7442%
Bilingual Agents/country (Adjusted to Costa Rica)
Guatemala El Salvador Honduras Nicaragua
2.9K:14.2M 5.2K:6.5M 0.1K:7.4M 1.2K:5.5M
0.7442% 0.7442% 0.7442% 0.7442%
105,676 48,373 55,071 40,931
Bilingual Agents Ratio
Panama Ratio 18K:2.5M = 0.7200%
Bilingual Agents/country (Adjusted to Panama)
Guatemala El Salvador Honduras Nicaragua
2.9K:14.2M 5.2K:6.5M 0.1K:7.4M 1.2K:5.5M
0.7200% 0.7200% 0.7200% 0.7200%
102,240 46,800 53,280 39,600
REGIONAL VISION & STRATEGY TOWARDS 2015ESTRATEGIA REGIONAL & VISION HACIA EL 2015
Estuardo Jose Robles – Roaring Jaguar, LLC