2 years 2 years 2 years 2 years in the in the in the in the rear rear rear rear rear rear rear rear view view view view mirrormirrormirrormirror

WinningWinningWinningWinning

‘Cricket’‘Cricket’‘Cricket’‘Cricket’

The The The The Best Best Best Best Team>Team>Team>Team>????

MMMMeeeettttrrrrrrrriiiiccccssss

4:234:234:234:23

7777----5 35 35 35 3----6 6 6 6 7777----5 35 35 35 3----6 6 6 6 7777----6(3) 36(3) 36(3) 36(3) 3----6 6 6 6

6666----2 2 2 2

172172172172 173173173173 174174174174 175175175175

PointsPointsPointsPoints

WonWonWonWon

0000 50505050 100100100100

FirstFirstFirstFirst

ServeServeServeServe

NadalNadalNadalNadal FedererFedererFedererFederer

0000 50505050 100100100100

Winners

Winners

Winners

Winners

0000 50505050 100100100100

ErrorsErrorsErrorsErrors

RRRRaaaattttttttiiiioooo

LOSSLOSSLOSSLOSS

Chennai BranchChennai BranchChennai BranchChennai Branch

0.20 %0.20 %0.20 %0.20 %

0.40 %0.40 %0.40 %0.40 %

0.60 %0.60 %0.60 %0.60 %

0.80 %0.80 %0.80 %0.80 %

1Win1Win1Win1Win2 ties2 ties2 ties2 ties

-1.00 %-1.00 %-1.00 %-1.00 %

-0.80 %-0.80 %-0.80 %-0.80 %

-0.60 %-0.60 %-0.60 %-0.60 %

-0.40 %-0.40 %-0.40 %-0.40 %

-0.20 %-0.20 %-0.20 %-0.20 %

0.00 %0.00 %0.00 %0.00 %

MQ 07MQ 07MQ 07MQ 07 JQ 07JQ 07JQ 07JQ 07 SQ 07SQ 07SQ 07SQ 07 DQ 07DQ 07DQ 07DQ 07 MQ 08MQ 08MQ 08MQ 08 JQ 08JQ 08JQ 08JQ 08 SQ 08SQ 08SQ 08SQ 08 DQ 08DQ 08DQ 08DQ 08

2 ties2 ties2 ties2 ties5 losses5 losses5 losses5 losses

Tamil NaduTamil NaduTamil NaduTamil Nadu

0.00 %0.00 %0.00 %0.00 %

0.50 %0.50 %0.50 %0.50 %

1.00 %1.00 %1.00 %1.00 %

2 Wins2 Wins2 Wins2 Wins

-2.00 %-2.00 %-2.00 %-2.00 %

-1.50 %-1.50 %-1.50 %-1.50 %

-1.00 %-1.00 %-1.00 %-1.00 %

-0.50 %-0.50 %-0.50 %-0.50 %

MQ 07MQ 07MQ 07MQ 07 JQ 07JQ 07JQ 07JQ 07 SQ 07SQ 07SQ 07SQ 07 DQ 07DQ 07DQ 07DQ 07 MQ 08MQ 08MQ 08MQ 08 JQ 08JQ 08JQ 08JQ 08 SQ 08SQ 08SQ 08SQ 08 DQ 08DQ 08DQ 08DQ 08

2 Wins2 Wins2 Wins2 Wins6 Losses6 Losses6 Losses6 Losses

APAPAPAP

1.00 %1.00 %1.00 %1.00 %

1.50 %1.50 %1.50 %1.50 %

2.00 %2.00 %2.00 %2.00 %

2 Wins2 Wins2 Wins2 Wins

-1.50 %-1.50 %-1.50 %-1.50 %

-1.00 %-1.00 %-1.00 %-1.00 %

-0.50 %-0.50 %-0.50 %-0.50 %

0.00 %0.00 %0.00 %0.00 %

0.50 %0.50 %0.50 %0.50 %

MQ 07MQ 07MQ 07MQ 07 JQ 07JQ 07JQ 07JQ 07 SQ 07SQ 07SQ 07SQ 07 DQ 07DQ 07DQ 07DQ 07 MQ 08MQ 08MQ 08MQ 08 JQ 08JQ 08JQ 08JQ 08 SQ 08SQ 08SQ 08SQ 08 DQ 08DQ 08DQ 08DQ 08

2 Wins2 Wins2 Wins2 Wins6 Losses6 Losses6 Losses6 Losses

KNKNKNKN

-0.20 %-0.20 %-0.20 %-0.20 %

-0.10 %-0.10 %-0.10 %-0.10 %

0.00 %0.00 %0.00 %0.00 %

0.10 %0.10 %0.10 %0.10 %

0.20 %0.20 %0.20 %0.20 %

1Win1Win1Win1Win2 ties2 ties2 ties2 ties

-0.80 %-0.80 %-0.80 %-0.80 %

-0.70 %-0.70 %-0.70 %-0.70 %

-0.60 %-0.60 %-0.60 %-0.60 %

-0.50 %-0.50 %-0.50 %-0.50 %

-0.40 %-0.40 %-0.40 %-0.40 %

-0.30 %-0.30 %-0.30 %-0.30 %

-0.20 %-0.20 %-0.20 %-0.20 %

MQ 07MQ 07MQ 07MQ 07 JQ 07JQ 07JQ 07JQ 07 SQ 07SQ 07SQ 07SQ 07 DQ 07DQ 07DQ 07DQ 07 MQ 08MQ 08MQ 08MQ 08 JQ 08JQ 08JQ 08JQ 08 SQ 08SQ 08SQ 08SQ 08 DQ 08DQ 08DQ 08DQ 08

2 ties2 ties2 ties2 ties5 losses5 losses5 losses5 losses

KLKLKLKL

0.20 %0.20 %0.20 %0.20 %

0.40 %0.40 %0.40 %0.40 %

0.60 %0.60 %0.60 %0.60 %

0.80 %0.80 %0.80 %0.80 %

1.00 %1.00 %1.00 %1.00 %

3 Win3 Win3 Win3 Win

-1.00 %-1.00 %-1.00 %-1.00 %

-0.80 %-0.80 %-0.80 %-0.80 %

-0.60 %-0.60 %-0.60 %-0.60 %

-0.40 %-0.40 %-0.40 %-0.40 %

-0.20 %-0.20 %-0.20 %-0.20 %

0.00 %0.00 %0.00 %0.00 %

MQ 07MQ 07MQ 07MQ 07 JQ 07JQ 07JQ 07JQ 07 SQ 07SQ 07SQ 07SQ 07 DQ 07DQ 07DQ 07DQ 07 MQ 08MQ 08MQ 08MQ 08 JQ 08JQ 08JQ 08JQ 08 SQ 08SQ 08SQ 08SQ 08 DQ 08DQ 08DQ 08DQ 08

3 Win3 Win3 Win3 Win5 Losses5 Losses5 Losses5 Losses

APAPAPAP

KNKNKNKN

KLKLKLKL

BranchBranchBranchBranch

TNTNTNTN

0000 10101010 20202020 30303030 40404040

My Biggest My Biggest My Biggest My Biggest Regret is Regret is Regret is Regret is

that we only that we only that we only that we only win 1 out of win 1 out of win 1 out of win 1 out of

every 4 every 4 every 4 every 4 matches we matches we matches we matches we matches we matches we matches we matches we

play!play!play!play!

TheTheTheThe

RoadRoadRoadRoad

AheadAheadAheadAhead

F&BF&BF&BF&B+50.4 to 51.2+50.4 to 51.2+50.4 to 51.2+50.4 to 51.2

Capping Wholesale DiscountCapping Wholesale DiscountCapping Wholesale DiscountCapping Wholesale Discount

Fastest MOC Start!Fastest MOC Start!Fastest MOC Start!Fastest MOC Start!

VWD South 2 times ROCVWD South 2 times ROCVWD South 2 times ROCVWD South 2 times ROC

GTM Roll Out in ChennaiGTM Roll Out in ChennaiGTM Roll Out in ChennaiGTM Roll Out in Chennai

A Team’s Journey

� Crisis� Firefighting� Basics weak� Laying down rules

� Process Rigor� Discipline� Alignment� Efficiency

� Ignited minds� Passion� Creativity� Limitless Possibilities

Tipping PointsTipping PointsTipping PointsTipping Points

Enterprise

Process

Rigour

Where we areWhere we areWhere we areWhere we are

KNKNKNKN

TNTNTNTN

KLKLKLKLAPAPAPAP

Before After

Before After

Before After

Before After

Before After

Before After

Before After

Starting Starting Starting Starting to see to see to see to see

the light…the light…the light…the light…

That time That time That time That time has come!has come!has come!has come!

14.50 %14.50 %14.50 %14.50 %

15.00 %15.00 %15.00 %15.00 %

15.50 %15.50 %15.50 %15.50 %

16.00 %16.00 %16.00 %16.00 %

16.50 %16.50 %16.50 %16.50 %

17.00 %17.00 %17.00 %17.00 %

12.00 %12.00 %12.00 %12.00 %

12.50 %12.50 %12.50 %12.50 %

13.00 %13.00 %13.00 %13.00 %

13.50 %13.50 %13.50 %13.50 %

14.00 %14.00 %14.00 %14.00 %

2003200320032003 2004200420042004 2005200520052005 2006200620062006 2007200720072007 2008200820082008

What matters most is What matters most is What matters most is What matters most is what happens long what happens long what happens long what happens long

after you have gone!after you have gone!after you have gone!after you have gone!

’07&’08’07&’08’07&’08’07&’08Memorable yearsMemorable yearsMemorable yearsMemorable years

20092009200920092009200920092009? OR !? OR !? OR !? OR !

God is God is God is God is WatchingWatchingWatchingWatchingAnd so am I!And so am I!And so am I!And so am I!

Every Day Has Been Joyful!Every Day Has Been Joyful!Every Day Has Been Joyful!Every Day Has Been Joyful!

Thank Thank Thank Thank YouYouYouYouYouYouYouYou

Chennai has been special Chennai has been special Chennai has been special Chennai has been special for our family!for our family!for our family!for our family!