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    HUAWEI TECHNOLOGIES CO., LTD.

    TROUBLE SHOOTING & CASE STUDY---- GSM RNP & RNO 2008-02

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    All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 1

    CONTENT

    Foundational Trouble Shooting Method & Skill

    Enhanced Case Study of GSM RNO

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    Trouble Shooting Method Overview

    Signaling AnalysisRemote Trace andAnalysisA, Abis, Um interface

    Drive TestCheck on siteTest a point or a line in detail

    OMC Traffic StatisticsRemote monitor andAnalysisNetwork, BSC, Cell level

    NetworkTrouble

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    Trouble Shooting Procedure

    User complaintspecified (when, where,how)

    It happen in cell levelor BSC level, in someplace or all

    It happen in some houror whole day

    It happen for some kindmobile phone, or somekind operator, or all

    Whats thetrouble?

    Check and fix hardwarealarm or connection problem

    Parameter check and

    optimizationFind interference sourceand get rid of it

    Expand network capacityor upgrade for the softwareversion

    How toresolve it?

    Traffic statistics analysis,the problem caused by radiopart or BSS part. If caused by

    BSS part any alarm, check if any operation done at the timepoint which problem occur

    Signal tracing and analysis,find the detail reason

    Drive Test and Call QualityTest

    Why get thetrouble?

    Su mmar i z e t he ex per i ence

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    CONTENT

    Foundational Trouble Shooting Method & Skill

    Enhanced Case Study of GSM RNO

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    Case 1: In VINH LINH site hard making call

    Description: Subscriber complain that it is difficult to make call at QTVLH (Vinh Linh).

    Procedure test: Drive test

    Check on the hardware alarm, and hardware condition.

    Check on antenna orientation, and antenna tilting.

    Check on the RF parameter, found some parameter does not suitable.

    Solution: Change of T3212 from 40 to 20. To standardize with MSC setting.

    Follow up: drive test and follow up with the mobile phone dealer. No more complaint

    received on the following days.

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    Case 2: Coverage Issue in HA_TINH site

    Case Description Customer complained the

    signal was weak near the

    HA TINH site

    Analysis According to drive test

    result, in Hopping channels,

    we can see

    The signal of 87, 89

    frequency is 15dB better

    than the other two

    In HA_TINH_A sector we

    cant handover to this cell

    We suspect HA_TINH site

    has swap feeder

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    Traffic statistics Use the UL\DL

    balance to checkthe swap feeder

    problem

    Summary for swap

    feeder case

    Swap between TCHTRX (TCH

    assignment failure)

    Swap between TCH

    and BCCH TRX(one sector area no

    main BCCH signal,

    also TCH

    assignment failure)

    HA_TINH A and B Swap feeder before and after (above is before)

    Swap between TCH TRX Swap between TCH and BCCH TRX

    Case 2: Coverage Issue in HA_TINH site

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    Case 3: Weak signal in one street of THANH HOA

    GA_THANH_HOA TTA alarm cause the site coverage reduce

    Before the alarm had been fixedBefore the alarm had been fixed

    After the alarm had been fixedAfter the alarm had been fixed

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    Case 4: Coverage issue in HA_TINH market

    Subscribers in HA_TINH market complained signal is

    weak inside the market.

    NewBuilding HA_TINH

    Market

    Suggestion for this issue is adding new

    site or add indoor coverage system for

    market.

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    Case 5: Bad Voice Quality issue in HA TINH BSC

    Case Description Voice quality turned bad since March 19th in the city area of HA_TINH

    Analysis Check the hardware equipment, no abnormal

    Later receive the same kind of complaint from other area of HA TINH BSC,

    so we suspect the E1 fault

    Co-operated with VMS1 MSC engineer, we tested the transmission betweenTC and MSC one by one and found 3 E1 fault

    Solution

    Locked the fault E1 and changed to other transmission, and then voicequality became ok.

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    Case 6: Call Drop increased in THANH HOA city

    Case Description In THANH HOA city,

    some cell suddenly got

    the call drop timesincreased

    Analysis

    According to the trafficstatistics analysis, UL

    interference is strong

    in THANGH_HOA_C

    cell, and a little strongin

    GA_THANH_HOA_B

    Chart 1: THANH_HOA_C turns bad at 7:00 am. Jan 5th

    Chart 2: GA_THANH_HOA_B turns bad at 7:00 am. Jan 5th

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    Case 6: Call Drop increased in THANH HOA city

    Where is the interference?

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    Case 6: Call Drop increased in THANH HOA city

    -105/-108-105/-106-107/-108-102/-1048:30:0020070112THA_THA2_THANH-HOA-C

    -106/-107-107/-108-109/-109-106/-1048:15:0020070112THA_THA2_THANH-HOA-C

    -108/-108-109/-109-109/-108-103/-1048:00:0020070112THA_THA2_THANH-HOA-C

    -108/-108-108/-107-109/-109-106/-1067:45:0020070112THA_THA2_THANH-HOA-C

    -102/-108-104/-108-105/-109-103/-1087:30:0020070112THA_THA2_THANH-HOA-C-90/-96-89/-100-88/-101-89/-987:15:0020070112THA_THA2_THANH-HOA-C

    -90/-95-89/-98-88/-101-89/-987:00:0020070112THA_THA2_THANH-HOA-C

    -90/-95-89/-99-88/-102-89/-986:45:0020070112THA_THA2_THANH-HOA-C

    -90/-95-89/-99-88/-102-89/-996:30:0020070112THA_THA2_THANH-HOA-C

    Frequency87( mainset/sub set)

    Frequency86( mainset/sub set)

    Frequency85( mainset/sub set)

    Frequency

    84 ( mainset/subset)

    TimeDateObjects

    THANH_HOA_C interference

    disappeared at about 7:30am inJan 12 th

    THANH_HOA_C interferencedisappeared at about 7:30am in

    Jan 12 th

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    Case 6: Call Drop increased in THANH HOA city

    After the

    interference

    disappear, this area

    cells TCH call dropdecreased

    GATHANH_HOA_B interference disappeared at about 7:30am in Jan12 th

    THANH_HOA_3C interference disappeared at about 7:30am in Jan 12 th

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    Case 7: KY_LOI Call Drop Case

    67M:2, No: 4, Name: KY_LOI-22006-12-25 16:001314M:2, No: 4, Name: KY_LOI-22006-12-25 15:00

    99M:2, No: 4, Name: KY_LOI-22006-12-25 14:00

    1011M:2, No: 4, Name: KY_LOI-22006-12-25 13:00

    22M:2, No: 4, Name: KY_LOI-22006-12-25 12:00

    TCH seizure failures(internal clear)TCH call dropObjectsSampling Time

    Case Description KY_LOI site is high in call drop, and the call drop type is not RF call drop

    Analysis The mainly reason of Call Drops in KY_LOI site is internal clear. This reason means

    that, there is some problem with the BSC hardware equipment, or the transmission

    hardware equipment.

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    Case 7: KY_LOI Call Drop Case

    There are many

    LAPD_OML alarms in

    KY_LOI site

    Suggestion is to

    check and fix the

    LAPD alarm of this

    site

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    Case 8: Immediate Assignment failure in THANH HOA

    Abnormal signaling procedure is showed below, afterAssignment cant receive SABM frame. It will sendDEACTIVATE_SACCH when the Timer T3101 expired.

    In THANH HOA province, some cells got many times Immediate Assignment Failure.Below is the normal signaling procedure for Immediate Assignment.

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    Case 8: Immediate Assignment failure in THANH HOA

    Solution Modify the

    parameter

    MAX_TA from 62

    to 40, in order toforbid too far

    access

    Reason Only in THANH

    HOA BSC has

    this issue, we

    suspect repeater

    make the ghost

    access.

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    Case 9: No half rate for whole BSC

    Case Description After swapping 1 Alcatel BSC to Huawei BSC, BSC has no half rate traffic.

    Analysis Network topology: Before swap its Alcatel MSC-Alcatel BSC, After swap its AlcatelMSC-Huawei BSC. Signaling analysis: We traced the A interface signaling and found the Assignment

    Request from MSC only permit this BSC FR speech version 1. So we judged this

    problem was caused by wrong data configuration of BSC or MSC. Check BSC data configuration: Check cell data configuration in BSC, its correct.

    Check circuit pool number, it was set to 7, which means this BSC can support FR speech

    version 1,FR speech version 2,HR speech version 1. Check MSC data configuration: We check the Alcatel MSC data configuration, The

    half rate parameter was set to DR (dual rate) nor DRMSV (dual rate and multiple

    speech version), which means only permitted FR speech version 1.

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    Case 9: No half rate for whole BSC

    Message Assignment Request Traced inHA TINH and THANH HOA BSC

    Message Assignment Request Traced in NGHE AN BSC

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    Case 9: No half rate for whole BSC

    Solution Change MSC half rate parameter from DR (dual rate) to DRMSV (dual rate and

    multiple speech version), problem was solved.

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    Case 10: Handover Frequently in Cao-Lanh

    Issue Description: During Drive Test in Cao-Lanh site in Dec 12th, two places show handover frequently.

    A: Weak coverage area,frequently ping-pong betweenTran-Quoc-Toan2_DTP andCao-Lanh1_DTP

    B: Triangle handover : UL of

    cell A -> OL of cell A -> UL ofNeighbor cell B -> UL of cell A->

    Drive Test by VNP

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    Case 10: Cao-Lanh Drive Test after Optimization

    Result After doing optimization, Frequently Handover issue had been resolved, as showed

    below:

    Action1: Change Cao-Lanh1_DTP azimuth from 340-

    >320 to improve Place Acoverage, its the main road

    direction.

    Action2: Increase PBGThandover threshold between 3sectors of Cao-Lanh site: from4->8, and increase PBGTwatch time and valid time: from

    (4, 3) -> (5, 4) in order toreduce PBGT handover timesbetween different sectors of

    Cao-Lanh.

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    1) UL of cell A -> OL of cell A U to O HO Received Level Threshold : 35, if current signal > -75dBm, it will trigger U->O

    HO, make OL get more traffic.

    2) OL of cell A -> UL of Neighbor cell B PBGT HO Threshold : 68=4dB, if Path loss A Path loss B > 4dB, and during PBGT

    watch time : 4s, last PBGT valid time : 3s. O to U HO Received Level Threshold : 20, it means if signal reduce to -90dBm will HO

    from O -> U. So it trigger PBGT HO to neighbor cell, for 1800 coverage is always weakerthan 900 band.

    3) UL of Neighbor cell B -> UL of cell A But actually, this area Neighbor Cell Bs 900, is not

    as strong as Cell As 900. So it will HO back to

    UL of Cell A.

    If the MS stand at this area,

    it may triangle handover

    again and again

    Case 10: What is Triangle Handover?

    ULOL

    Cell A

    UL

    OL Cell B

    3

    1

    2

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    Case 10: Drive Test Log File Analysis 1

    Now MS is using OL(1800 band) of Cao-Lanh3_DTP. Preparing HO toUL(900 band) of Cao-Lanh2_DTP by PBGT HO.

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    Case 10: Drive Test Log File Analysis 2

    After HO to UL(900 band) of Cao-Lanh2_DTP, it find Cao-Lanh3_DTPis stronger than Cao-Lanh2_DTP, preparing HO back to UL of Cao-Lanh3_DTP.

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    Case 10: Drive Test Log File Analysis 3

    HO back to UL(900 band) of Cao-Lanh3_DTP

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    Case 10: Drive Test Log File Analysis 4

    HO back to OL(1800 band) of Cao-Lanh3_DTP

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    In order to reduce Triangle Handover, we must reduce step 2.

    Why? Step 1 is UL to OL, for Co-BCCH cells, UL is 900 for coverage, OL is 1800 for traffic load, so we

    prefer MS to use OL sub cell channel if the 1800 quality is not so bad. We cant modify parameter to

    avoid or delay the HO form UL to OL, otherwise OL channel will be wasted and UL will be easy tocongested.

    Step 2 is PBGT from 1800 to neighbors 900, PBGT is triggered only between the same layer cells.

    For dual band co-site, we often set 1800 cell layer higher than 900, but for Co-BCCH cell, 900 and1800 combined into only one cell, so OL of Cell A is the same layer with UL of Cell B, even they are

    using different frequency band and 900 is much better than 1800(about 10 ~ 20dB stronger). In this case we must try to delay the PBGT handover from 1800 to neighbors 900, so we increase

    PBGT handover threshold between 3 sectors of Cao-Lanh site: from 4->8, and increase PBGT watchtime and valid time: from (4, 3) -> (5, 4) to reduce PBGT handover times between different sectors of

    Cao-Lanh.

    Case 10: How to Anti Triangle Handover

    ULOL

    Cell A

    UL

    OL Cell B3

    1

    2

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    Case 10: PBGT Handover of Cao-Lanh After Modify

    PBGT Handover timesreduced afterparameter optimization,this means triangle

    handover times alsoreduced accordingly.

    Before

    After

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    Case 11: DTP Single Way Call

    V: TCH_MEAN_HOLDING_TIME (s)

    15

    20

    25

    30

    35

    40

    45

    1 6

    1 2

    - 1 1

    1 8

    1 2

    - 1 1

    2 0

    1 2

    - 1 1

    8 1

    2 -

    1 2

    1 0

    1 2

    - 1 2

    1 2

    1 2

    - 1 2

    1 4

    1 2

    - 1 2

    1 6

    1 2

    - 1 2

    1 8

    1 2

    - 1 2

    2 0

    1 2

    - 1 2

    8 1

    2 -

    1 3

    1 0

    1 2

    - 1 3

    1 2

    1 2

    - 1 3

    1 4

    1 2

    - 1 3

    1 6

    1 2

    - 1 3

    1 8

    1 2

    - 1 3

    2 0

    1 2

    - 1 3

    8 1

    2 -

    1 4

    1 0

    1 2

    - 1 4

    1 2

    1 2

    - 1 4

    1 4

    1 2

    - 1 4

    1 6

    1 2

    - 1 4

    1 8

    1 2

    - 1 4

    2 0

    1 2

    - 1 4

    8 1

    2 -

    1 5

    1 0

    1 2

    - 1 5

    1 2

    1 2

    - 1 5

    1 4

    1 2

    - 1 5

    V: TCH_MEAN_HOLDING_TIME (s )

    V: TCH_MEAN_HOLDING_TIME (s)

    15

    20

    25

    30

    35

    40

    45

    50

    1 6

    1 2

    - 1 1

    1 8

    1 2

    - 1 1

    2 0

    1 2

    - 1 1

    8 1

    2 -

    1 2

    1 0

    1 2

    - 1 2

    1 2

    1 2

    - 1 2

    1 4

    1 2

    - 1 2

    1 6

    1 2

    - 1 2

    1 8

    1 2

    - 1 2

    2 0

    1 2

    - 1 2

    8 1

    2 -

    1 3

    1 0

    1 2

    - 1 3

    1 2

    1 2

    - 1 3

    1 4

    1 2

    - 1 3

    1 6

    1 2

    - 1 3

    1 8

    1 2

    - 1 3

    2 0

    1 2

    - 1 3

    8 1

    2 -

    1 4

    1 0

    1 2

    - 1 4

    1 2

    1 2

    - 1 4

    1 4

    1 2

    - 1 4

    1 6

    1 2

    - 1 4

    1 8

    1 2

    - 1 4

    2 0

    1 2

    - 1 4

    8 1

    2 -

    1 5

    1 0

    1 2

    - 1 5

    1 2

    1 2

    - 1 5

    1 4

    1 2

    - 1 5

    V: TCH_MEAN_HOLDING_TIME (s )V: TCH_MEAN_HOLDING_TIME (s)

    15

    20

    25

    30

    35

    40

    45

    1 6

    1 2

    - 1 1

    1 8

    1 2

    - 1 1

    2 0

    1 2

    - 1 1

    8 1

    2 -

    1 2

    1 0

    1 2

    - 1 2

    1 2

    1 2

    - 1 2

    1 4

    1 2

    - 1 2

    1 6

    1 2

    - 1 2

    1 8

    1 2

    - 1 2

    2 0

    1 2

    - 1 2

    8 1

    2 -

    1 3

    1 0

    1 2

    - 1 3

    1 2

    1 2

    - 1 3

    1 4

    1 2

    - 1 3

    1 6

    1 2

    - 1 3

    1 8

    1 2

    - 1 3

    2 0

    1 2

    - 1 3

    8 1

    2 -

    1 4

    1 0

    1 2

    - 1 4

    1 2

    1 2

    - 1 4

    1 4

    1 2

    - 1 4

    1 6

    1 2

    - 1 4

    1 8

    1 2

    - 1 4

    2 0

    1 2

    - 1 4

    8 1

    2 -

    1 5

    1 0

    1 2

    - 1 5

    1 2

    1 2

    - 1 5

    1 4

    1 2

    - 1 5

    V: TCH_MEAN_HOLDING_TIME (s)

    Sa-Dec_DTP Mean Holding Time TrendProblem Description: User complained single waycall in Sa-Dec_DTP site.

    Analysis: From CQT we found the percentage of

    single way call was nearly 90%, so we suspect it

    caused by equipment and transmission part. FromOMC Traffic Statistics, we can see this problem

    began from 12-14 10pm. Because in single way

    bad cells, subscriber will hung up more quickly, so

    that MHT will be shorter, like the charts shows here.

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    Case 11: DTP Single Way Call

    Result: After Switch the GTNU board in 13:00 12-16, Mobile A and B can hear each

    other. And then did CQT, one way call did not happen anymore.

    Double checked by OMC Traffic Statistics, this problem didnt exist.

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    Case 11: DTP Single Way Call

    Some days later, single way call happen again. The percentage of single way call

    was about 30%

    Check traffic statistics, found some abnormal in A-interface from 01-21 10:00AM.

    Confirmed with customer, the subscriber complaint also start from that time point.

    At last, we asked OMC engineer, they expanded some A-interface at that time, and

    the A-interface quality was not good. After locked these A-interface, the single way

    call disappeared.

    109.303102.283BSC_242H_DTP12:00:0021/01/2008

    109102BSC_242H_DTP11:00:0021/01/2008

    58.74490.089BSC_242H_DTP10:00:0021/01/2008078.217BSC_242H_DTP9:00:0021/01/2008

    078BSC_242H_DTP8:00:0021/01/2008

    078BSC_242H_DTP7:00:0021/01/2008

    AL0089:Mean Number of

    Circuits with UninstalledPeer Circuits on the AInterface

    AL0050:Mean Number

    of UninstalledCircuits on the AInterfaceBSC NameTimeDate

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    Thank You