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-

PERSONAL e TOUCH TO

CUSTOMERSBY

JYOTINDRA ZAVERI

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websites put on your computer to store avariety of information about you and yourpreferences.

When you visit a site that uses cookies, thesite might ask browser (e.g. Firefox or I E )to place one or more cookies on your hard

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Later when ou return to the

site, browser (Firefox orI E ) sends back the

site

This allows the site topresent you withinformation customized to

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 • Websites use cookies to offer a ersonalized ex erience

to users and to gather information about website use• Many websites also use cookies to store information that

the site, such as a shopping cart or customized pages

• With a trusted website, cookies can enrich your

or allowing you to skip having to sign in every time yougo to the website

• owever, some coo es, suc as ose save y annerads, might put your privacy at risk by tracking sites youvisit.

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 •

or allow cookies onall websites or oucan choose which

websites' cookiesare a owe

• In Internet Options

se pr vacysettings

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•

Cookies which is stored inside the. ,

the path is C:\Documents and

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 ,

this activity is invisible to you, and youwon't know when a website is setting acookie or when browser is sending a

website its cookieHowever, you can set your cookies options

preferences, in browser, so that you will be

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-

 –SEARCH ONTHE WEB

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-MOST COMMON

EXAMPLE 

Vs. NET-BANKING

(Now only one watchman is

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Why e-Business

• Shared visibility across supply chain - Sales (POS), Inventories• Shared measurement of SC performance and identification of issues

• Improved understanding, forecasting and analysis of consumer demand• Improved capability to respond and react to changes

,

• Improved orderfulfilment

• Improved on-shelf

• Reduced lead times• Reduced inventories

• Smoother SC execution• More efficient processes• Reduction of costs for

Reduced Inventory 

availability• More effective demand

generation activities

handling returns

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Increased Sales  Carrying cost   Expenses 

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MORE COMPLEX MORE REWARD

COMPLEX PRODUCT

•

•CARS

•FINANCIAL SERVICES

SIMPLE PRODUCT

•INDUSTRIAL

EQUIPMENTS

BOOKS, CD,COMMODITIES

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PRODUCT COMPLEXITY

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Business benefits of e-commerce

•

• GLOBAL REACH

•

CUSTOMER OVER THE NET• e-CRM

 – RETAINING CUSTOMER’S LOYALTY WITH

MINIMAL INVESTMENTS

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phone will be thenext step

 from anywhere,

anytime, anything

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WHAT IS e-COMMERCE ?

• E-Commerce is referring tobuying and selling using the

• It ranges from businesses

receiving orders via theirwebsite through to automatedsystems to control the supply

contact right through tomanagement of suppliers.

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-

@

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THANK YOU

PRESENTATION BYJYOTINDRA ZAVERI

ompu er ng neer, ermanyI. T. CONSULTANT ….. SINCE 1975

ema .zaver nserp.comwww.dnserp.com

Question / Answersession

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