02122016 maintenancehouse_teaser
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Maintain, Operate & Improve 1 1
Maintain, Operate & Improve
MaintenanceHouse: Services as a Solution
2 2
High on Quality, Materials and Savings
Online Maintenance Platform
Efficient and On-Time Service
Trained and Certified
Technicians
Maintain, Operate & Improve
Problem Statement
3 3
Expensive services, no standardization Inadequate to no Expertise &
Professional Skills and systems.
In Complete Service, Material Woe’s
Time Taking and Tedious.
Low Customer Delight
Maintain, Operate & Improve
Problem ? Solved.
4 4
Request a Service,
Schedule it Instantly
Be updated in real time and stay in
control.
Problem solved, till
the last mile.
Receive a report,
approve spares.
Spares procured, shipped & installed; service
complete.
Maintain, Operate & Improve
Who Are Our Customers?
5 5
Home Owners and Housing Associations
Corporates and SME’s
Manufactures, OEM’s and Aggregators
Maintain, Operate & Improve
Our Story so far
6 6
ü Customer portal launched, website revamped.
ü Partnerships consolidated, capacity and volumes built on
ü Business solutions team engage in nation wide projects
ü Technician app fully implemented, training improved & HR improved.
ü Building a nationwide network and engaging in 2 new cities
ü Client properties indicate 75% increase in efficiency
May’15
Inception
Test Users engaged with 50 AMC users from day 1
Single Ops Center and One Team deployed
Basic collaborations in place
Sep‘2015
Collaboration
Initial growth stage, engaging with users
ü Customer engaged on product development
ü Partnering with portals and increasing lead flow
ü Website launched, promotions activations.
Acceleration
Creating solutions to suit customer needs
ü Business solutions team engaged
ü Industry network strengthened, higher partnerships.
ü Unified communications project launched, internal communication streamlined.
Appraisal
Building capacity and new launches
Growth
Consolidation and gearing up for scale
Jan’16 May ‘ 16 Oct ‘ 16
ü 2 New service products and new b2b solutions launched
ü Partnered with all major marketplaces and portals
ü Business solutions launched in NCR and North region
ü CRM implemented and app implementation in place
ü New city launched, Gurgaon operation launched
24,000 Customers in 15 Months 75% Reduction in
Downtime Revenue of
$300,000 achieved in first 15 Months
Maintain, Operate & Improve
Revenue Model
7 7
55% 15%
45% 25%
Solutions rendered to solve business to business needs
Average Margin on Business solution projects
Solutions rendered to business to customer needs
Average margin achieved at every service completed
Business to Business
• Revenue from Maintenance Solutions Delivered
• Revenue from Business process driven in solutions.
• Revenue from empaneled business processes.
Revenue Sources
Business to Customer
• Revenue from Individual Calls
• Revenue from Maintenance Contracts
• Revenue from renovation and retrofit projects
• Revenue from Partnerships in B2B Leads
Revenue Sources
Maintain, Operate & Improve
Marquee Customers
8
Maintain, Operate & Improve
Mantras
9 9
The key to being scalable and
achieve the optimal and aimed
service delivery levels, was being
able to work to connect all our
departments to one another.
As a result we can help customers
better, connect to them better,
manage our knowledge better and
have complete control of the
services being delivered.
Unified Comminications Our constant endeavor to understand our customers. Taking
timely feedback, product testing & UAT, Surveys etc. With touch
points increasing in the hundreds everyday,
We constantly thrive to understand our customers better. Hence
develop and render services to given them a unique experience.
Mission: Data
Currently in the first six months of service, we are currently
rates 5/5 Rating on Facebook, 4.5*/5* on Just Dial, 4.7*/5* on
UrbanClap and 9.5/10 on HouseJoy , 4.8/5 on Mr.Right. We
now receive over 220 enquiries every day in one region.
Customer Experience Scores
