01 tracks shortmaze
DESCRIPTION
TRANSCRIPT
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ShortMazeShortMaze
Optimize Resource UtilizationOptimize Resource UtilizationPresented by:
For:
Date, Location
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Business Challenges
Reporting issues, activities, tasks ... etc by emails or word of mouth
Too many issues will result them eventually to slip through the cracks
No standard response for cases No attention for urgency, priority
…etc Involved participants do not have
up-to-minute status
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ShortMaze Solution
ShortMaze is a powerful, ITIL - web - based service desk solution handling Incidents and Service Requests
ShortMaze helps you in managing and solving your business internal and external incidents.
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Service Desk Impact on Busine$$
Confidential and Proprietary to 01Tracks
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ShortMaze Mission
To minimize disturbance to business through faulty services by detecting incidents
Recording Incidents Coordinating the activity required to
restore faulty services Future prevention of problems
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ShortMaze in action: Incident Lifecycle
Confidential and Proprietary to 01Tracks
Incident Details
Communication
RFC*
* Request for Change
Change Management
Response
^ Configuration Management Database
Configuration Details
Reports
Resolution Details
Management Information
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Objectives & Goals of ShortMaze
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ShortMaze Features
Confidential and Proprietary to 01Tracks
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ShortMaze Features (Cont’d)
Confidential and Proprietary to 01Tracks
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ShortMaze Features (Cont’d)
Confidential and Proprietary to 01Tracks
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ShortMaze Features (Cont’d)
Confidential and Proprietary to 01Tracks
* SLA: Service Level Agreement
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ShortMaze Features (Cont’d)
Confidential and Proprietary to 01Tracks
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01Tracks’ Clients
Confidential and Proprietary to 01Tracks
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ShortMaze & Microsoft Products
Confidential and Proprietary to 01Tracks
ShortMaze is developed by MS .NET Framework 3.5 technology. ShortMaze requires MS SQL 2005 Server DB. ShortMaze requires MS SQL 2005 Reporting services. ShortMaze is Integrated with MS LDAP Server (Active Directory) ShortMaze is fully Integrated with MS Outlook. ShortMaze uses the most recent ASP.NET Ajax library and controls. ShortMaze uses Microsoft windows services for scheduling and
auto notification parts. ShortMaze can be only deployed on IIS Web server. ShortMaze uses XML web services for integration with different
module.
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Confidential and Proprietary to 01Tracks