Communication Skills 1

Communication

Skills

Author Prof. Ravindran

Communication Skills 2

Process of Communication

Session 1

Introduction

300 %

English

Employment Success Rate

EmployementOutcome

Speaking and writing good English ensures

300% higher employment outcomes for

entry level jobs.

English is the language of opportunity.

Your mother tongue is a language of

expression

Your effort is binding if you want to improve your communication. So, must spend time on:

Reading

Watching

Interacting

Communication Skills 5

Times of India, Economic Times, Financial Times. India Today, Business Today or Business Standard

Times Now, BBC, CNN and CNBC

Among Faculty, Friends and Colleagues

Communication skills help you to express your:

Feeling

Emotion

Desires and

Wants to others

Communication Skills 6

In business context, logical and ethical arguments is very important to succeed

Communication

What is communication?

Communication stems from a Latin root communicate ‘to make common’

means, transferring a) Ideas

b) Thoughts

c) Desires etc.,

Communication Skills 7

Transferring it from the privacy of one’s mind to other people by the use of:

Communication Skills 8

Speech Writing

Graphics

Is communication is more than speaking?

Communication Skills 9

Yes / No

Verbal

Non-verbal

7%

93%

%

It means more of:

Body language

Facial expression

Tonality

Style

Business Communication 10

What’s the first rule for successful communication?

And ask yourself the following questions.

Who do I need to communicate with?

What impression do I want to give?

What result do I want to achieve?

Let’s Communicate:

To give it a bit of thought.

Communication Skills 11

Then,

a) Find the purpose.

b) Organise your thoughts.

c) Align your body language and tonality to support your words.

d) Be aware of your audience as what you hear, see, and feel from them.

e) Be flexible and modulate your voice to suit the audience.

Communication Skills 12

Encoding

message

Decoding

message

Feedback to sender if possible or appropriate

The Communication Cycle?

Informatio

n

The sender

Encoding

The message

The medium

The channel

The aim

The recipient

Decoding

Feedback

Motivation

The process of

Communication

the raw materials/ data

person/ Group of

people

information format (spoken or written)

when encoded become message

communication

instruments (oral/

written/ visual)

the physical means used (Postal/TV/photos)

to inform/ influence/

initiate action

person to whom the message directed

recipient interpretation

how sender derive the recipient information

the urge to achieve a purpose

Activity1: Write down, what are the Personal benefits of better communication

Personal benefits of

better communicati

on

Have arguments -

and win

Persuade your boss to give you a pay-rise

Feel more CONFIDENT in social situations

Deeper understandi

ng hen reading and

listening

Improved presentation = improved

job interview

Better report is =

Better assignment

marks

Widen your circle of friends

Activity2

Have you ever encountered any barriers to communication?

List down the occasions and your response to it.

Communication Skills 15

3 minutes

Barriers to Communication

Communication Skills 16

“Being aware of possible barriers, may

avoid making communication

mistakes”

Communication Skills 17

Communication Skills 18

Remember, it is not deliberate, and rare if ever it is!

Barrier caused by Sender and Recipient. Connotative

They arise from: Incomplete understanding of the information

The situation

The vocabulary and

Attitudes of the other party and so on … …

Communication Skills 19

Communication Skills 20

In the form of:

Distortion does not express its true nature in a way the recipient fully understands

Inadequate communication skills lack of ability to express ideas clearly in the medium used for the intended purpose of the communication

Lack of listening ability

Attitudes here one is required to create a positive attitude for effective communication

Incorrect information information may simply be wrong

Communication Skills 21

Other barriers ►Perceptual bias

selective hearing

►Information overload too much information or too technical.

►Contradictory non-verbal messages

Noise an interference with the accurate transfer of information

Physical environment it’s all about the right ambiance

Communication Skills 22

Overcoming the Barriers

The simple rules

Defining the purpose what are you trying to achieve? Put yourself in the recipient place. Also cut out all material which is not central to your intentions

Knowing when and how to communicate the right person, right time, right situation

Understanding the receiver understand recipients vocabulary, background and attitudes - means a “mental picture” . Also the status between the sender and receiver

Personal communication skills ability to write clear English, directly and without ambiguity in formal and informal situations

Individual Exercise1

There’s an old saying: ‘A picture paints a 1000 words’. Discuss.

Communication Skills 23

Further reading: ‘How to write in Plain English’ guide, refer to: http://www.plainenglish,co.uk/guides.htm,2008

Individual Exercise2

1. The purpose of Communication

2. How business relationships

affect communication

Communication Skills 24

Communication Skills 25