01- introduction to operations management 1.pdf
TRANSCRIPT
-
7/24/2019 01- Introduction to Operations Management 1.pdf
1/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Welcome to
OPERATIONS MANAGEMENT
Credit:02
-
7/24/2019 01- Introduction to Operations Management 1.pdf
2/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Learning Objectives
Identify the elements of operations and supply chain
management.
Know the potential career opportunities in operatio
supply chain management.
Recognize the major concepts that define the operasupply chain management field.
Evaluate the efficiency of a firm.
-
7/24/2019 01- Introduction to Operations Management 1.pdf
3/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Strategy, Processes, and Analytics
Operations and supply chain management involves
Product design
Purchasing
Manufacturing
Service operations
Logistics
Distribution
Success depends upon
Strategy
Processes to deliver products and services
Analytics to support the decisions needed to manage the f
-
7/24/2019 01- Introduction to Operations Management 1.pdf
4/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
What Is Operations and Supply Chain Manage
The design, operation, and improvement of the sys
create anddeliverythefirms primary products and
Operations and supply chain management (OSCM) i
A functional field of business
Concerned with the management of th
production/delivery
system
-
7/24/2019 01- Introduction to Operations Management 1.pdf
5/23OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Operations and Supply Chain Processes
Operations
Manufacturing and serviceprocesses used to
transform resources intoproducts
Supply Chain
Processes that moveinformation and material
to and from the firm
Internal
Customer
External
Customer
-
7/24/2019 01- Introduction to Operations Management 1.pdf
6/23OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Process Steps for Mens Nylon Supplex P
he nylon Supplex producer the Polartec producer the parka manufacturer the ca
-
7/24/2019 01- Introduction to Operations Management 1.pdf
7/23OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Operations and Supply Chain Processes
-
7/24/2019 01- Introduction to Operations Management 1.pdf
8/23OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Process Activities
Planning
processesneeded tooperate anexisting supplychain
Sourcing
selection ofsuppliers thatwill deliver thegoods andservicesneeded to
create thefirms product
Making
producing themajor productor service
Delivering
logisticsprocesses suchas selectingcarriers,coordinatingthe movement
of goods andinformation,and collectingpayments fromcustomers
-
7/24/2019 01- Introduction to Operations Management 1.pdf
9/23OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Where are the OM Jobs?
-
7/24/2019 01- Introduction to Operations Management 1.pdf
10/23OPM 1 Term 2, B2015-17, Oct-Dec 2015
Introduction to Operations Management I
Historical Development of Operations an
Supply Chain Management
-
7/24/2019 01- Introduction to Operations Management 1.pdf
11/23OPM 1 Term 2, B2015-17, Oct-Dec 2015
Introduction to Operations Management I
Current Issues in OSCM
Coordinatingrelationships
betweenmembers of SC
Optimizingglobal network
of suppliers,producers, and
distributors
Managingcustomer touch
points
Raisingawareness of
OSCM as acompetitive
weapon
-
7/24/2019 01- Introduction to Operations Management 1.pdf
12/23OPM 1 Term 2, B2015-17, Oct-Dec 2015
Introduction to Operations Management I
GOODS OR SERVICES?
-
7/24/2019 01- Introduction to Operations Management 1.pdf
13/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Characteristics of Goods
Tangible product
Consistent productdefinition
Production usually separatefrom consumption
Can be inventoried
Low customer interaction
-
7/24/2019 01- Introduction to Operations Management 1.pdf
14/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Characteristics of Services
Intangible product
Produced and conssame time
Often unique
High customer inte
Inconsistent produdefinition
Often knowledge-b
Frequently dispers
-
7/24/2019 01- Introduction to Operations Management 1.pdf
15/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Goods versus Services
Tangible
Less interaction with customers
Often homogeneous
Not perishablecan be inventoried
Pure Goods Core Goods
Intangible
Interaction with customer required
Inherently heterogeneous
Perishable/time dependent
Defined and evaluated as a package of feat
Core Services Pure Service
Goods Services
hi l b l d i f i
-
7/24/2019 01- Introduction to Operations Management 1.pdf
16/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
China Global Leader is Manufacturing
The end of cheap China: What do soaring Chinese wages mean for global manufacturing? Mar 10th 2012 | HONG K
Source: http://www.economist.com/node/21549956
Light industry
Heavy manufacturing
& high technology
11th 5 yr plan
-
7/24/2019 01- Introduction to Operations Management 1.pdf
17/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Manufacturing: China vs. India
Made In India*: As China begins to lose its competitive advantage, manufacturing starts moving to India by Goutam
Source: http://businesstoday.intoday.in/story/india-benefits-china-begins-to-lose-manufacturing-edge/1/203040.htm
M k i I di
-
7/24/2019 01- Introduction to Operations Management 1.pdf
18/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Make in India
Made In India*: As China begins to lose its competitive advantage, manufacturing starts moving to India by GoutamSource: http://businesstoday.intoday.in/story/india-benefits-china-begins-to-lose-manufacturing-edge/1/203040.htm
Havells Bosch Micromax
-
7/24/2019 01- Introduction to Operations Management 1.pdf
19/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Efficiency, Effectiveness, and Value
Doing something at the lowest possible cost
Efficiency
Doing the right things to create the most value for your custome
Effectiveness
The attractiveness of a product relative to its cost
Value
Effi i Eff ti d V l
-
7/24/2019 01- Introduction to Operations Management 1.pdf
20/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Efficiency, Effectiveness, and Value
Getting passengers on a plane quickly can
greatly affect anairlines costs.
Southwest says that if its boarding times
increased by 10 minutes per flight, it would
need 40 more planes at a cost of $40 million
each to run the same number of flights it does
currently.
Reverse pyramid
Effi i d W ll St t
-
7/24/2019 01- Introduction to Operations Management 1.pdf
21/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Efficiency and Wall Street
Comparison of firms is important to investors
From an operations and supply chain perspective, the relat
providing a good or service is closely related to earnings gr
Management efficiency ratios
Labor productivity
Net income per employee
Revenue (or sales) per employee
Asset productivity
Effi i d W ll St t
-
7/24/2019 01- Introduction to Operations Management 1.pdf
22/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Efficiency and Wall Street
Effi i d W ll St t
-
7/24/2019 01- Introduction to Operations Management 1.pdf
23/23
OPM 1 Term 2, B2015-17, Oct-Dec 2015 Introduction to Operations Management I
Efficiency and Wall Street