0 get to the core of it: individual advocacy a national webinar/teleconference presented by: greg...
TRANSCRIPT
![Page 1: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/1.jpg)
11
Get to the Core of it: Individual Advocacy
A National Webinar/Teleconference
Presented by: Greg Jones & Brad Brooks
WednesdayJune 9, 2010
3:00 PM – 4:30 PM EDT
CIL-NET Presents…
![Page 2: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/2.jpg)
22
Get to the Core of it: Individual Advocacy
A National Webinar/Teleconference
Presented by: Greg Jones & Brad Brooks
WednesdayJune 9, 2010
3:00 PM – 4:30 PM EDT
CIL-NET Presents…
![Page 3: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/3.jpg)
33
Introduction
People with disabilities experience wide range of barriers that can present in any arena that involves simply “living free”
These barriers include a wide array of bureaucracies, including Social Security, Medicare, Medicaid, HUD or any other state federal system
What follows is what works for our CUSTOMERS
![Page 4: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/4.jpg)
44
Overview of Program at SKIL
Customers!!!! Listen, Listen, Listen! Listen? Empathy is essential Build trust and understanding Research the problem
![Page 5: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/5.jpg)
55
Overview of Program at SKIL, cont’d.
Prepare Execute Build “Believify” “Dreamify”
![Page 6: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/6.jpg)
66
Systems Knowledge
Precursor to individual advocacy– Awareness is key
Examples– Know all systems involved– Understand the workings and complexities
of bureaucracies– Know someone within each bureaucracy– Go Country? Get to know folks.
![Page 7: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/7.jpg)
77
Show Empathy
Empathy: “the ability to imagine oneself in another’s place and understand the other’s feelings, desires, ideas, and actions”, or “seeing a situation through someone else’s eyes”.
Be human Be a peer Feel the pain Feel the anxiety Feel the crisis
![Page 8: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/8.jpg)
88
Build Mutual Trust
Be a friend Don’t “over-professionalize” Remove intimidation factors Interact with other customers or co-
workers as you prepare to act with a new customer
![Page 9: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/9.jpg)
99
Research the Problem
Research at SKIL– Online– Manual– Know somebody– Relationships, relationships, relationships?
![Page 10: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/10.jpg)
1010
Prepare for Visit with Customer
Go retail Go Country Go Charlie Olson
![Page 11: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/11.jpg)
1111
Execute
Get what the customer needs? Get what the customer wants -- neither
is your decision! Politically correct Stomp on toes
![Page 12: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/12.jpg)
Got questions?
1212
Questions & Answers
![Page 13: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/13.jpg)
1313
Behind the Scenes at SKIL
Relationships! Relationships! Relationships?
Each person at SKIL builds and maintains relationships with important contacts
Let co-workers do what they do best. You do the rest.
Focus on trust and integrity
![Page 14: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/14.jpg)
1414
Behind the Scenes at SKIL, cont’d. Unwritten expectation is to be
accountable and own your mistakes
Excuses to the customer: Unacceptable
Apologies: On the mark Be responsible. Learn how to
Apologize.
![Page 15: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/15.jpg)
1515
Get in the Mud or go off the Cliff
You must provide support You may be the only support available You expect customers to follow your
lead, but learn how to follow your customers
It may be difficult; you may have to get aggressive.
Example
![Page 16: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/16.jpg)
1616
Hand Holding to Freedom
“I’ll do that with you and/or for you” It might take baby steps, but you help
your customers let go Barrier is that sometimes it’s quicker
to do it for the customer rather than with
Draw a map to freedom Example
![Page 17: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/17.jpg)
1717
Empowering self-advocates
Nurture one-on-one relationships Introduce them to the network Hand holding Nudge folks to increased
responsibilities Congratulations are in order Recognitions
![Page 18: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/18.jpg)
1818
People First, Paper Last
Open door policy– Confusing, chaotic, not orderly, its real, it’s
our culture Center should be a safe place for all
people Be accessible to customers Trust the Network – do not design the
network Allow the Network to grow Be a link
![Page 19: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/19.jpg)
1919
Don’t be afraid to get burned or embarrassed
People will take advantage of your good nature
Try not to be judgmental Leave your personal morals and
judgment at the door Be available beyond the norm Trust the network
![Page 20: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/20.jpg)
2020
“Believify”
You must believe in the abilities of the customer to succeed
Do not question. Just believe. Blind faith.
![Page 21: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/21.jpg)
2121
“Dreamify”
Everybody has dreams Never steal anyone’s dreams Body completes the picture the mind
paints
![Page 22: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/22.jpg)
Got questions?
2222
Questions & Answers
![Page 23: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/23.jpg)
Wrap Up and Evaluation
Click the link below now to complete an evaluation of today’s program found at:https://vovici.com/wsb.dll/s/12291g452ae
![Page 24: 0 Get to the Core of it: Individual Advocacy A National Webinar/Teleconference Presented by: Greg Jones & Brad Brooks Wednesday June 9, 2010 3:00 PM –](https://reader036.vdocuments.us/reader036/viewer/2022062517/56649ed05503460f94bdeba3/html5/thumbnails/24.jpg)
CIL-NET
Support for development of this Webinar/teleconference was provided by the U.S. Department of Education, Rehabilitation Services Administration under grant number H132B070002-09. No official endorsement of the Department of Education should be inferred. Permission is granted for duplication of any portion of this PowerPoint presentation, providing that the following credit is given to the project: Developed as part of the CIL-NET, a program of the IL NET, an ILRU/NCIL/APRIL National Training and Technical Assistance Project.