0 ex libris ltd., 2014- internal and confidential ex libris overview dvir hoffman vp, product...
TRANSCRIPT
1 Ex Libris Ltd., 2014- Internal and Confidential
Ex Libris Overview
Dvir HoffmanVP, Product Management & Marketing
2 Ex Libris Ltd., 2014 - Internal and Confidential
Ex Libris in Figures
110 new customers 5,500+ institutions 560 employees (up from 530) Primo - 2100 institutions Alma – 370 institutions 2043 institutions using our
cloud (at least one product) ProQuest agreement Salesforce CRM,
Cloud Status Portal, Developers Network
Ex Libris Ltd., 2014 - Internal and Confidential 2
3 Ex Libris Ltd., 2014 - Internal and Confidential
Global Increase in Resources
ChicagoBoston
Mexico
Brazil
Chile
IsraelChina
KoreaJapan
Taiwan
Australia
Vietnam
Singapore
Thailand
Colombia
UK
Italy
France Germany
Denmark
Spain
PolandCzech RepublicHungaryUkraine
130 employees
80 employees
40 employees
310 employees
HeadquartersCompany OfficesDistributors
4 Ex Libris Ltd., 2014 - Internal and Confidential
Working with the Entire Community
• Supporting open access
• Members of the PREMIS Committee
• Taking an active role in NISO initiatives:
• Open Discovery Initiative (ODI)
• Open Access Metadata and Indicators (OAMI)
• Knowledge Base And Related Tools (KBART)
• Demand Driven Acquisition of Monographs Working Group Roster (DDA)
• NCIP Standing Committee
• Standard Interchange Protocol (SIP)
• Participating in research projects:
• PrestoPRIME
• SCAPE
5 Ex Libris Ltd., 2014 - Internal and Confidential
Channels of collaboration with our customers
Voting process for enhancementsProduct working groupsIGeLU & ELUNA mailing listsPrimo ranking advisory groupAlma community zone advisory groupRosetta advisory groupSpecial interest working group on InteroperabilitySpecial interest working group on Linked Open Data
6 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Overview
7 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Main Milestones in Recent Year
370 institutions worldwide(176 signed in 2013)
130 live institutions (10,000+ active staff users)
First live consortia(Orbis Cascade Alliance)
12 monthly updates(500+ enhancements)
40% of institutions switching from non-ExL ILS
BIBSYS (104 institutions) – all of Norway
Ex Libris Ltd., 2014 - Internal and Confidential
8 Ex Libris Ltd., 2014 - Internal and Confidential
Where is Alma Today?
132Live Institutions
10,000+Staff users15,000,000+
Loan transactions
370Signed
Institutions
27Releases
9 Ex Libris Ltd., 2014 - Internal and Confidential
Apr '14 May '14 Jun '14 July '14 Aug '14 Sep '14 Oct '14 Nov '14 Dec '14 Jan '15 Feb '15 Mar '150
50
100
150
200
250
74 7890
127 133 135 135143
156 159
195 201
Expected Growth in Live Alma Institutions
10 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Transforms Libraries of all Sizes
132 institutions
11 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Transforms Consortia of all Sizes
19 institutions
7 institutions
37 institutions
26 institutions
104 institutions
24 institutions
32 institutions
132 institutions
12 Ex Libris Ltd., 2014 - Internal and Confidential
Alma value Proposition
13 Ex Libris Ltd., 2014 - Internal and Confidential
Discovery& Access
Purchasing
BuildingCollections
Personalized Experience
Demand & Usage-Driven
Research Involvement
Joint Collection Building
Providing Additional Value
Resource Sharing
Discovery& Access
Present Services Next Gen ServicesConstituents
Users
Suppliers
Parent Institution
Partners
Scholarly Community
Road to Next Generation Library Services
14 Ex Libris Ltd., 2014 - Internal and Confidential
the
frameworks
CONSOLIDATE OPTIMIZE
through collaboration
EXTEND
therange of services
The Strategy – Unified Resource Management
15 Ex Libris Ltd., 2014 - Internal and Confidential
the
frameworks
CONSOLIDATE OPTIMIZE
through collaboration
EXTEND
therange of services
The Strategy – Unified Resource Management
16 Ex Libris Ltd., 2014 - Internal and Confidential
PrintMaterials
Silo 1
ElectronicMaterials
Silo 2
DigitalMaterials
Silo 3
DuplicateData
Duplicate Workflows
The Current Resource Silos Challenges
17 Ex Libris Ltd., 2014 - Internal and Confidential
Efficiency: Unified Resource Management
UnifiedData
Unified Workflows
Unified Management
Fulfillment
Metadata Management
Acquisitions
Selection
18 Ex Libris Ltd., 2014 - Internal and Confidential
User-driven collection development Cross-resource type selection Combined acquisition and activation Digitization on demand
Usage-driven evaluation & renewal Overlap analysis – D, E, & P Unified fulfillment – D, E, & P Unified Resolving Services
SelectionPhysical
MgmtElectronic
MgmtMetadata
MgmtLink
ResolutionFulfillment
Digital Asset Mgmt
Consolidated Workflows - Examples
19 Ex Libris Ltd., 2014 - Internal and Confidential
the
frameworks
CONSOLIDATE OPTIMIZE
through collaboration
EXTEND
therange of services
The Strategy – Unified Resource Management
20 Ex Libris Ltd., 2014 - Internal and Confidential
• Access from anywhere• On-demand fulfillment
• Network-level architecture• Cloud based service • Open interfaces & open data
• Library process management• Shared data and collection
• Shared resources • Enriched content• Intelligence & Analytics
OptimizedServices & Workflows
OptimizedLibrary Resources & Data
OptimizedInfrastructure
OptimizedUser Experience
Optimization Library optimization: Networked library system
Automation Library automation: Integrated library system
Unlocking the Value of the Library
21 Ex Libris Ltd., 2014 - Internal and Confidential
the
frameworks
CONSOLIDATE OPTIMIZE
through collaboration
EXTEND
therange of services
The Strategy – Unified Resource Management
22 Ex Libris Ltd., 2014 - Internal and Confidential
Resource Sharing
Student Info Systems
Course Management
Discovery & Delivery
MaterialVendors
Alma Developers Platform
Cloud Integration Templates
WebServices
Adapters & Interfaces
Publishing Services
Alma Extensible Architecture
Export & Import Services
Apps &Extensions
AlmaDevelopers
Network
Financial Systems
Custom Apps
The Alma Developers Platform
23 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Developers
Course ManagementMobile
Resource Sharing
Vendor Systems
Finance Systems
Student Info
Systems
Bursar Systems
Bulk BIB Record Manipulation
Publishing
Data Extract & ImportAPIs
24 Ex Libris Ltd., 2014 - Internal and Confidential
New Ex Libris Developer Network
25 Ex Libris Ltd., 2014 - Internal and Confidential
API’s In Action by Our Customers
Sentry Security Gate check
Custom Portal/discovery
Patron card via portal
Real time synchronization
with SIS
Course Reading List for Mobile
Cash payment integration
Reading Lists integration
26 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Cloud
27 Ex Libris Ltd., 2014 - Internal and Confidential
Ex Libris Worldwide Data Centers
ChicagoAmsterdam
Singapore
28 Ex Libris Ltd., 2014 - Internal and Confidential
Running on Industry leading Cloud Datacenter
Ex Libris Ltd., 2014 - Internal and Confidential
29 Ex Libris Ltd., 2014 - Internal and Confidential
Unified by Design
30 Ex Libris Ltd., 2014 - Internal and Confidential
Infrastructure
CloudInfrastructure
OpenPlatform
SecurityWorkflow
Engine
Acquisitions
Cataloging
Fulfillment
Resource Management
DATA SERVICES AlmaCommunity
zone
Business Intelligence and Analytics
Primo DeliveryDiscovery
Unified Architecture
31 Ex Libris Ltd., 2014 - Internal and Confidential
ERM
ILS
Link Resolver
ERM Discovery
Managing e-Resources Without Alma
32 Ex Libris Ltd., 2014 - Internal and Confidential
Link Resolver
ILS
ERM
Alma 0
Total # of Separate Handoffs Required
to Manage e-Resources
Real CaseBC
Managing e-Resources with Alma
33 Ex Libris Ltd., 2014 - Internal and Confidential
Single search across all resource types
Resource types managed together
Single Search
Ex Libris Ltd., 2014 - Internal and Confidential
34 Ex Libris Ltd., 2014 - Internal and Confidential
Infrastructure
CloudInfrastructure
OpenPlatform
SecurityWorkflowEngine
Acquisitions
Fulfillment
Resource Management
DATA SERVICES AlmaCommunity zone
Business Intelligence and Analytics
Primo DeliveryDiscovery
Cataloging
Cataloging
Ex Libris Ltd., 2014 - Internal and Confidential
35 Ex Libris Ltd., 2014 - Internal and Confidential
Metadata Management
Ex Libris Ltd., 2014 - Internal and Confidential
36 Ex Libris Ltd., 2014 - Internal and Confidential
Metadata Management
Ex Libris Ltd., 2014 - Internal and Confidential
37 Ex Libris Ltd., 2014 - Internal and Confidential
• FHSU regularly imports MARC records as part of their cataloging workflow
• Used Alma one-time setup for the import of the MARC with appropriate rules for validation, duplicate detection, normalization, etc.
• 75% of the work required with their traditional ILS eliminated due to the automation built into Alma.
Real Case
75% Reduction in Records Import
Work
Real Use Case - Metadata Management
38 Ex Libris Ltd., 2014 - Internal and Confidential
Infrastructure
CloudInfrastructure
OpenPlatform
SecurityWorkflowEngine
Acquisitions
Fulfillment
Resource Management
DATA SERVICES AlmaCommunity zone
Primo DeliveryDiscovery
CatalogingBusiness Intelligence and Analytics
Analytics
Ex Libris Ltd., 2014 - Internal and Confidential
39 Ex Libris Ltd., 2014 - Internal and Confidential
Near real-timeRole-based
Operational and
analyticsCustomizab
le and intuitive
ARL reports
Sophisticated analysis, informed decision making
Analytics data as part of daily work
Suite of industry-relevant report templates
Diverse customization options
Alma Analytics
40 Ex Libris Ltd., 2014 - Internal and Confidential
StaffTasks
Notifications
UsageStatistic
s
LibraryCalenda
r
Alma Analytics
Ex Libris Ltd., 2014 - Internal and Confidential
41 Ex Libris Ltd., 2014 - Internal and Confidential
Embedded Usage Analytics
Ex Libris Ltd., 2014 - Internal and Confidential
42 Ex Libris Ltd., 2014 - Internal and Confidential
Analytics Vision
Predictive Analytics
Prescriptive Analytics
Hindsight Insight Foresight
Value
Difficulty
WHAT happened?
Primarily batch and some ad hoc reports
WHYDid it happen?
Increase in ad hoc reporting and
Information on demand
HOW should we take action?
Dashboard for managers and
analysts
WHAT WILLHappen?
Data-driven planning and forecasting
HOW CANwe make it happen?
Ability to model,manage, and adapt
Descriptive Analytics
Managed Reporting
Ad Hoc Reporting
Analytics
Dashboards
Scorecards & Benchmarking
43 Ex Libris Ltd., 2014 - Internal and Confidential
Real Use Case
• Two days after moving into production, Fort Hays ran the Analysis report within Alma Analytics
• Discovered they were double ordering a journal titles
• Immediately saved 3,000 USD/Year
• They expect the saving to increase significantly to tens of thousands of dollars.
Real Case
3,000 USD Saving in Two
Days
44 Ex Libris Ltd., 2014 - Internal and Confidential
Infrastructure
CloudInfrastructure
OpenPlatform
SecurityWorkflowEngine
Acquisitions
Fulfillment
Resource Management
DATA SERVICES Alma
Primo DeliveryDiscovery
CatalogingBusiness Intelligence and Analytics
Community Zone
Community zone
Ex Libris Ltd., 2014 - Internal and Confidential
45 Ex Libris Ltd., 2014 - Internal and Confidential
Community Zone
Global Authorities
Community Catalog
Central KnowledgeBase
Inventory
Local Catalog
Academic Search PremierAcademic Search Premier
Hamlet The Trial
The Alma Community ZoneThe Alma Institution Zone
46 Ex Libris Ltd., 2014 - Internal and Confidential
Primo DeliveryDiscovery
Infrastructure
CloudInfrastructure
OpenPlatform
SecurityWorkflowEngine
Fulfillment
Resource Management
DATA SERVICES AlmaCommunity zone
CatalogingBusiness Intelligence and Analytics
Acquisitions
Acquisitions
Ex Libris Ltd., 2014 - Internal and Confidential
47 Ex Libris Ltd., 2014 - Internal and Confidential
Unified processes
Review and approval
stepsVarious sources
Streamlined mixed resource purchasing models
Integrated claims management
Budget visibility enabling smart decision making
Unified processes for all material types
Acquisitions
48 Ex Libris Ltd., 2014 - Internal and Confidential
Automated Acquisitions Process
Track POs and BudgetTrack POs and Budget
Vendor C
Vendor B
Rules validationsAnd Auto PO Generation
Auto EOD Import and Processing
Wizard Based Vendor EOD Profile Creation
Vendor A
49 Ex Libris Ltd., 2014 - Internal and Confidential
Patron Driven Acquisitions
AlmaDoes the rest
AlmaDoes the rest
Vendor
Publishing
Publish to Primo
Load Candidate records
50 Ex Libris Ltd., 2014 - Internal and Confidential
Advanced Acquisitions Models
Ex Libris collaborates with SWETS and YBP to streamline library operations and deliver efficient acquisitions and resource management workflows
51 Ex Libris Ltd., 2014 - Internal and Confidential
Real Use Case
• Boston University is saving 5+ hours per week, over 260 Hours/Year ! in staff time spent loading and activating e-book records from their vendor for a patron-driven acquisitions program.
• With Alma, an import profile for the load is set up once, specifying where to retrieve the records, the frequency of load, etc.
• From then on, the load runs automatically based on the library specified schedule with no staff intervention required
Real Case
260+ working hours/Year Saving on
PDA Work
52 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Collaborative Networks
53 Ex Libris Ltd., 2014 - Internal and Confidential
The Challenge
Maximize cooperation, integration and sharing between institutions in a network
Standardize and streamline the connection points to make them seamless and reliable
Maintain local privacy and ownership of dataSupport each
institution’s particular workflows and standards
54 Ex Libris Ltd., 2014 - Internal and Confidential
Unprecedented Collaboration
55 Ex Libris Ltd., 2014 - Internal and Confidential
Types of Networks
Fulfillment
Shared Catalog
Cataloging
ILL via broker, directly between partners
Resource Sharing
Direct patron interaction
Joint acquisitions
and negotiations
Acquisitions Fulfillment
56 Ex Libris Ltd., 2014 - Internal and Confidential
Primo DeliveryDiscovery
Acquisitions
Fulfillment
Resource Management
DATA SERVICES AlmaCommunity zone
CatalogingBusiness Intelligence and Analytics
Infrastructure
Infrastructure
CloudInfrastructure
OpenPlatform
SecurityWorkflowEngine
Ex Libris Ltd., 2014 - Internal and Confidential
57 Ex Libris Ltd., 2014 - Internal and Confidential
Resource Sharing
Student Info Systems
Course Management
Discovery & Delivery
MaterialVendors
Alma Developers Platform
Cloud Integration Templates
WebServices
Adapters & Interfaces
Publishing Services
Alma Extensible Architecture
Export & Import Services
Apps &Extensions
AlmaDevelopers
Network
Financial Systems
Custom Apps
The Alma Developers Platform
58 Ex Libris Ltd., 2014 - Internal and Confidential
New Ex Libris Developer Network
59 Ex Libris Ltd., 2014 - Internal and Confidential
API Console – Easy to Learn & Test APIs
60 Ex Libris Ltd., 2014 - Internal and Confidential
API Platform – Deploying a Secure & Scalable API Infrastructure
THIRD PARTY APPS
INTEGRATIONS
DEVELOPERS
MOBILE APPS
api
DEVELOPER PORTAL DocumentationTech BlogCode & AppsAPI ConsoleForum
API PROXYAccess ControlThreat ProtectionRoutingCachingThrottling
API CONTROL & ANALYTICSPolicy ManagementVersioning API Analytics API MonitoringAuditing
61 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Developers
Course ManagementMobile
Resource Sharing
Vendor Systems
Finance Systems
Student Info
Systems
Bursar Systems
Bulk BIB Record Manipulation
Publishing
Data Extract & ImportAPIs
62 Ex Libris Ltd., 2014 - Internal and Confidential
API’s In Action by Our Customers
Sentry Security Gate check
Custom Portal/discovery
Patron card via portal
Real time synchronization
with SIS
Course Reading List for Mobile
Cash payment integration
Reading Lists integration
63 Ex Libris Ltd., 2014 - Internal and Confidential
Alma Cloud
64 Ex Libris Ltd., 2014 - Internal and Confidential
Running on Industry leading Cloud Datacenter
Ex Libris Ltd., 2014 - Internal and Confidential
65 Ex Libris Ltd., 2014 - Internal and Confidential
Ex Libris Worldwide Data Centers
ChicagoAmsterdam
Singapore
66 Ex Libris Ltd., 2014 - Internal and Confidential
Goal - Relentless on Security
ISO 27001, SSAE-16 , EU Safe Harbor, Data processing agreements, independent audit
24/7 security, biometric authentication, video surveillance, authorized personnel
Security Development Lifecycle (SDL), Penetration tests, OWASP Top10
Vulnerability scans, Intrusion Prevention System (IPS), TLS/SSL encrypted communication
Data isolation (Oracle VPD), encryption, mediasanitization (DoD 5220.22-M)
High availability, database cluster, storage redundancy, frequent snapshots, offsite backups, 24x7 HUB
24x7 monitoring, Chief Security Officer (CSO),security breach notification
SSO, S/LDAP, SAML/Shibboleth, Role-Based AccessControl (RBAC)
Security awareness training, confidentiality agreements, adherence to regulations
Hardening, change management procedures , patch management, password policy Infrastructure
Network
Identity & Access Control
Application
Data
Business Continuity
Monitoring & Incident Mgmt
Human Resources
Compliance & Audit
Physical
67 Ex Libris Ltd., 2014 - Internal and Confidential
Ex Libris Cloud
• Global Facilities
• Data Centers SSAE16 SOC1 and ISO-27001
certified
• 24/7 Personnel
• Redundant Cooling / Humidity systems
• Multiple Network Vendors
• Redundant power systems including UPS and
generators
68 Ex Libris Ltd., 2014 - Internal and Confidential
Support and service calls
• Diagnostics
• Implementing proposed fixes and testing solutions
• Capacity planning & tuning
• O/S management• Oracle upgrades• Back-ups• Disaster recovery• Test environments• Security
infrastructure
Server, network and
DBA
• Logging-debugging
• Firewall
• Liaison between local server/app teams and Ex Libris• Logging & tracking service calls
Blue = unchangedGreen = cloud managed Purple = changed
Application
• Configuration and customization
• Service packs
• Version upgrades
• Client deployment
• Sandbox
environment
• Command line
System Management
69 Ex Libris Ltd., 2014 - Internal and Confidential
Single unified solution for Print, Electronic and Digital
Enhanced Patron Experience
Sophisticated discovery integration (Primo)
Improved Productivity
Workflow Automation (Exception-based tasks list)
Optimized Collection Usage
Comprehensive Analytics (Data-Driven Decisions)
Unique and
Shared Data
Hybrid model – institution & community zone
Interoperability & Extended Services
Open Platform, APIs & Integrations
Decreased Complexity & Silos
Maximized Flexibility
Depth of functionality & High degree of configurability
Unprecedented Collaboration
Collaborative NetworksUnified Resource Management
(multi-format metadata)
Why Moving to Alma?
70 Ex Libris Ltd., 2014 - Internal and Confidential 7070
Thank You
Thank You