+ z514 social aspects of it week 5. + tension between consequences of ict in the workplace...
TRANSCRIPT
+
Z514 Social Aspects of ITWeek 5
+Tension between Consequences of ICT in the WorkplaceReconfiguration of Work with ICTs
+Reconfiguring Boundary Relations (Barrett, 2012)
Boundary work: Boundary cooperation (pharmacists and technicians) Boundary neglect (pharmacists and assistant) assistants
do “invisible work” Boundary strain (technicians and assistant)
PharmacistTechniciansAssistant
+Reconfiguring Boundary Relations (Barrett, 2012)
Boundary work: Boundary cooperation (pharmacists and technicians) Boundary neglect (pharmacists and assistant) assistants
do “invisible work” Boundary strain (technicians and assistant)
PharmacistTechniciansAssistant
PharmacistTechnicians
RobotAssistant
+Reconfiguring Boundary Relations (Barrett, 2012)
Hybrid materiality and the turning process:
“as more artifacts become embedded with digital capabilities, it is more likely that some will allow for more rather than less manipulation in practice.” (p. 1462)
“digital innovations can also shape occupational identities” (p. 1463)
Do we have ethical obligation to include marginalized groups for ICT design?
+Tension between Consequences of ICT in the WorkplaceE-mail use
+An Empirical Study of Work Without Email (Mark et al., 2012)
“Managers switch simple activities an average of every 3 minutes (e.g. reading email or IM) and switch projects about every 10.5 minutes. It’s just not possible to engage in deep thought about a topic when we’re switching so rapidly.” (http://roomfordebate.blogs.nytimes.com/2009/10/14/does-the-brain-like-e-books/)
+An Empirical Study of Work Without Email (Mark et al., 2012) “being continually connected gives agency to workers”
(Wacjman & Rose, 2011) 6 seconds to respond to 70% of email
“we don’t do email, our email does us” (Turkle, 2010)
Agency refers to the capacity of individuals to act independently and to make their own free choices.
+An Empirical Study of Work Without Email (Mark et al., 2012) No e-mail
Less multitasking Less stress (~similar to Mazmanian et al’s study) More F2F interaction Slower pace
+The Autonomy Paradox (Mazmanian, 2013)
Tension between personal autonomy vs. professional commitment to others
Increase stress
Rationalizing their compulsion—not reducing individual autonomy
+The Autonomy Paradox (Mazmanian, 2013, p. 14)
Collective Reconfigure professional
norms Shifts expectations and
norms of availability Increases commitment to
communication partners Amplifies communications
flows in the network Expands connectivity in
the network
Individual Recognizes compulsive use
in terms of personality traits Internalizes requirement to
be constantly vigilant and accessible
Speeds up responsiveness and intensifies use at all hours
Enables temporal distancing, control of availability, flexibility
Regularly uses mobile email devices in everyday practices
Post-Traditional Society?