Contents

Welcome Message from the Head .......................................................... 1

About the Department of Management Sciences ........................... 2

What is SOM ....................................................................................................... 3

Programme Structure for 2012 Cohort.................................................... 5

Programme Structure for Direct Entry.......... ........................................... 6

Learning Goals .................................................................................................. 7

Our Students’ Educational Background ................................................ 8

Our Students’ Projects .................................................................................. 12

What People Say ... ........................................................................................ 13

Facts from Graduate Employment Survey 2011 ............................. 14

Where Our Graduates Work ................................................................... 15

Caring Staff ........................................................................................................ 16

Staff Contact List ............................................................................................. 17

Expectations of Students ............................................................................ 19

Three-Year Plan ............................................................................................... 20

Recommended Activities & Extra Courses ......................................... 21

Outstanding MS Students Scholarship &

MS Student Development Scholarship................................................. 28

Departmental Subsidies............................................................................... 29

Useful Links ....................................................................................................... 30

Academic Calendar 2012/2013 ............................................................. 34

My Three-Year Plan ....................................................................................... 39

1

Welcome Message from the Head

On behalf of my colleagues and the Department, I would like to welcome all first year and returning students.

As a student in our Department, you will benefit from a wide choice of courses, state-of-the-art curricula, and caring academic staff who create a supportive learning environment. Whatever your future career plan may be in the area of Management Sciences or other business disciplines, you will find our programmes specially designed and tailored to suit your needs and interests.

Many of our graduates have already provided outstanding service as business managers specializing in Management Science, Managerial Statistics, and Service Operations Management in Hong Kong and beyond. Working together, we will continue to give you the means to join them.

The purpose of this handbook is to provide you useful information that you will need for your study here. Please read the handbook carefully. Further useful information can also be found in our department’s website (www.ms.cityu.edu.hk).

Finally, I wish you the best in your studies and look forward to seeing you during the coming year.

Prof. Houmin YanHead of DepartmentDepartment of Management Sciences

The Department of Management Sciences at the City University of Hong

Kong is noted for its strong academic programmes. Most of the staff obtained their doctoral degrees from prominent universities in USA, Canada, UK and Australia. Together, they have many years of local and overseas experience in teaching and consulting. The size and the activities of its staff have made the Department one of the largest departments of management sciences in the Asia-Pacific region. The Department has three main functions: teaching, research and professional services. In all three areas, the work carried out is business oriented, with an emphasis on practical application of quantitative skills.

The teaching and degree programmes offered by the Department are wide ranging, and emphasize the applications of quantitative techniques in a very broad sense. It produces graduates who are well received by local business organizations, testified by the positions held by past graduates. The staff’s superior teaching skills are well recognized and the Department has won three Teaching Excellence Awards presented by the University.

One of the major functions, and indeed strength, of the Department is its research capability. The Department has received funding for 169 research projects, with total grants of over HK$57.2 millions. Staff’s fields of interest are wide ranging, reflecting the mixture of research cultures and specializations in the Department. Research papers of members of the Department are published in such refereed journals of high international repute as Annals of Operations Research, Journal of the American Statistical Association, Journal of the Royal Statistical Society, Journal of Operational Research Society,

Management Science, Operations Research, Transportation Research, among others.

Our Department is dedicated to making significant contributions to the economic prosperity of Hong Kong, China and Southeast Asia. The development of the Hong Kong Consumer Satisfaction Index and the Centa-City Index, the joint partnership with SAS to establish the Knowledge Discovery Centre and the alliance programme with SAP to set up the e-Logistics laboratory strongly testify our commitment to serve the local community and to collaborate the industries in the region.

We also pride ourselves on our collaboration with industry in the search for relevant and useful solutions to the real life problems facing businesses and organizations in the present day. The Department’s staff bring in vast regional and international consultancy, executive training and work experience. In addition, the Deparment’s industrial contacts help students in their search for high quality employment. The list of client companies and consultancy tasks undertaken bears witness to this. In Hong Kong, members have carried out consultancy projects or executive training workshops for local organizations such as Mass Transit Railway Corporation, Cathay Pacific Airways and Kowloon Motor Bus (1933) Co. Ltd., etc. Internationally, the Department has worked for American Express, Eastman Kodak and AT&T.

About the Department of Management Sciences

3

SOM, the abbreviation of Service Operations Management, is a BBA degree program specially designed to educate and train its students to make

significant contribution to the improvement of the performance of service organizations in Hong Kong.

As the only such degree program in Hong Kong, it provides students with specialized knowledge and skills required for the effective management of service operations. A bundle of relevant concepts and methods in quality management, productivity management and customer relationship management are introduced to the students in different courses, in which they are also exposed to extensive knowledge about various functional areas and strategic issues in the service business enterprise.

The program also requires students to apply the latest concepts, techniques and information technology in operations management, human resources management, marketing, management information systems, strategic management and business statistics. Through report writing and oral presentation, students receive extensive training in written and verbal communication skills.

解說 SOM

“SOM” 亦即服務業經營管理的英文 (Service Operations Management) 縮寫，乃一工商管理榮譽學士課程。它經過精心的設計，專門培育及訓練其學生為香港服務業的質素提升實質的貢獻。

作為香港唯一針對服務業經營管理的學士課程，SOM為其學生提供了有效管理服務行業的運作所需要的專業知識和技能。透過不同的學科，學生除了學到一系列有關質素管理、生產力管理以及客戶關係管理的概念和技巧之外，更加接觸到有關服務機構內不同部門的知識和一些策略性的事項。

課程同時亦要求學生將最新的商業概念、技巧及資訊科技應用於經營管理、人力資源管理、市場營銷、資訊系統管理、策略性管理及商業統計學上。另外，透過撰寫報告和演說，學生在個人寫作和語言溝通技巧方面都得到充份的訓練。

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7

1. Effective oral and written communication skills in Chinese and English

2. Application of critical thinking, analytical, quanlitative and quantitative

skills to business problems solving

3. Teamwork and individual skills to attain organizational and personal

goals

4. Awareness of the contextual issues (i.e. ethical, legal, political and cultural

issues) in relation to local and global business operation

5. Basic competence in SOM:

• Demonstratecompetenceinapplyingfundamentalconcepts,models and analytical tools for operations management in service organisations;

• Analyse,interpretandcriticallyevaluatekeyissuesandbusiness

alternatives to improve company performance relating to service industry/

service organisations

Learning Goals

8

Our students start with a basic grounding in business knowledge, including accountancy, management science, economics, MIS, and English and

Chinese communication. They then move on to more specialized units, the core of which contains the unique combination of Service Operations Management topics outlined below.

Major Courses

Design of Service Delivery Systems

Introduces the role, nature and challenges of service industries, market segmentation, and the methods that are used to make decisions in location planning, facility design and layout, work system design, and technology adoption and management.

Managing Service Operations

Includes the major issues in managing and controlling service operations including the use of quantitative and qualitative methods to improve quality and productivity in service organizations.

Service Quality Management

Introduces the fundamental concepts and tools of quality management. Students are required to go through a Plan-Do-Check-Act cycle, experiencing the potential applications of continuous improvement and quality concepts in real life.

Customer Surveys

Uses common statistical packages and real life data to teach survey research methods in collecting customer information and customer voices. The course covers research design, data collection, data analysis and results interpretation.

Our Students’ Educational Background

9

Operational Risk Management

Equips students with modelling and computing skills to solve operational risk management problems in financial institutions and other relevant sectors.

Statistics for Service Operations Management

Provides an opportunity for students to practice quantitative research skills with real business cases related to service operations management and builds students’ competence in using standard statistical software to analyze business data.

Managing Customer Service Operations

Provides students with the latest knowledge and practices in managing customer service operations using different service channels.

Process Management for Service System

Provides students with knowledge of design and management of business process and develops students’ analytical ability to diagnose and improve service operations for servicing organizations.

Hospitality ManagementPrepares students to equip the comprehensive knowledge and to understand the key trends for managing the service operations in the hospitality industry.

Customer Relationship Management with Data Mining

Enables students use the SAS Enterprise Miner software to develop practical data mining skills. The course also covers concepts and practical applications of CRM.

Contemporary Topics in Service Operations Management

Includes special techniques such as productivity measurement and efficiency comparison; statistical methods for quality improvement; market shares analysis and market segmentation.

10

Electives Courses

Our students also choose three electives, some of which are detailed below:

Fundamentals of Business Logistics Management

Deals with e-commerce and e-business, new essential areas in meeting customer service goals. Typical logistic activities include transportation, inventory maintenance, order processing, purchasing, warehousing, and product scheduling.

Information Systems for Service Operations

Focuses on the specialized application of information systems to service operations. Students will develop an understanding of the special information systems requirements of the selected service sectors, and contrast these against requirements of other industrial sectors.

Pension Planning

Introduces to students the features of pension planning. Students will develop an understanding of the retirement plan features, costs, investment opportunities, and regulatory issues, and assisting in evaluation of various types of plans.

Project

An honours graduate should attain a high level of intellectural and imaginative development, show innovative abilities and initiative in his/her independent treatment of problems, and be able to integrate and apply the knowledge and quantitative skills gained in the programme to practical situations. The aim of the project is to give the student ample opportunity for these qualities to be demonstrated and further developed by completing a significant piece of work related to the objectives of the programme.

11

Project ManagementCovers the basic concepts and systematic approaches for effective project management including quantitative techniques such as scheduling, cost control and estimation, trade-off and risk analysis, concurrent engineering and merging total quality management techniques with effective project planning.

Services Marketing

Introduces the service sector and its environment including the importance of customers expectations, the management and measurement of service quality, alignment of strategy, service design and standards, delivering and performing service as well as online service marketing.

Statistics for Economic and Finance

Provides the students the statistical techniques needed for economic and financial analysis, including transfer function models, intervention analysis, spurious regression, cointegration, ARCH and GARCH models, and option pricing models.

Training and Development

Develops students’ knowledge of learning theories and approaches, and their skills in facilitating effective training activities, and introduces the training techniques and methods, the factors which contribute to successful training, and the criteria and methods in assessing the mulitple objectives of staff development activities.

Transportation Logistics

Focuses on the transportation and physical distribution logistics of commodities, including studies of local logistics and physical distribution industry, their practices, markets and the application of information technology.

12

BBA (Hons) graduates in Service Operations Management have actively participated in a number of assessed projects during the three years of

study.

Shing Hin Group

SOM students took up the challenge of conducting a full-scale research survey on customer satisfaction for a canteen run by the Shing Hin Group.

In this project they needed to go through a series of processes, starting with research design and going on to focus groups, questionnaire design, pilot testing, and revision of questionnaire. They then collected, processed and analyzed the data, and finally wrote a report.

Learning from Practice

A group of 46 BBASOM year 2 and 3 students participated a study tour to Macau. They have visited a number of companies in the hospitality field which includes the Macau Tower Convention and Entertainment Centre, Sofitel Hotel Macau At Ponte 16, Banyan Tree Macau and Hotel Okura Macau. The visits consisted of observations of front and back office operations; guided facility tours; discussions and interviews with panel of field professional.

Senior executives from the hotels and casino were invited to deliver guest talks to students.

Our Students’ Projects

13

The service industry is going to lead the way in Hong Kong’s economic recovery, says Mrs. Au Yeung Tsoi C.K., Assistant Vice President of American International Assurance. Being a good service provider means possessing excellent interpersonal skills, absolute patience and a sense of responsibility.

The service industry is definitely heading to a bright future and will eventually take the key role in the Hong Kong economy, says hotel manager Mr. S.C. Dai. Over the next few years you’ll see the opening of Disney and as things continue to grow in Mainland China, there’s going to be more pressure for better service and more hotels in Hong Kong.

Many fresh graduates question why, being a degree holder, they still have to start from the bottom of the ladder with all the basic skills in service delivery, says Mr. Tsui S. C., a Human Resource Executive in the Hotel industry. Service managers should be absolutely familiar with every little part of the service delivery system before being able to manage a group of subordinates.

A graduating student says that the curriculum is really demanding, but that’s why she learnt so much within the last 3 years. Besides knowledge in Service Excellence and Customer Relationship Management, the program also provides a variety of business courses, such as Accounting, Marketing, Human Resources Management and Information System, to equip its students in all aspects of Service Operations Management.

What People Say ...

14

Facts from Graduate Employment Survey 2011

0 0.2 0.4 0.6 0.8

Government

Non-Profit Making Organizations

Building & Construction

Employment Sector

• Fromtherespondents,95.7%ofourgraduateswerebeingemployed as of 31 December 2011.

Industry Employment %

Business Services / Real Estate 31.1%

Finance / Insurance 28.9%

Trading (Wholesale & Retail) 13.3%

Hospitality & Tourism Services 8.9%

Transport, Storage & Communication 8.9%

Community, Social & Personal Services 4.4%

Manufacturing 2.2%

Others 2.3%

15

Graduates from this Major will find employment opportunities in a variety of service industries. These industries include banking and financial

services, transportation, wholesale and retail, tourism, convention and exhibition, insurance, telecommunications, real estate, computer and related services, import/export trade, films and entertainment services, health care, government services and others. Job opportunities also exist in service units of manufacturing organizations. A sample of corporations that have employed our graduates include:

Where Our Graduates Work

BanksAmerican Express International IncBank of Communication Co LtdCredit Agricole IndosuetFortis Bank Asia HKHSBCShanghai Commercial BankStandard Chartered Bank

Consultant CompaniesAsia Logistics Technology Company LtdTiptop Consultants Ltd

Education InstitutionsCity University of Hong KongChinese University of Hong Kong

Government DepartmentsFire Service DepartmentImmigration DepartmentWater Supplies Department

Insurance CompaniesAIA HSBC Insurance (Asia) LtdManulife (Int’l) LtdNew York Life LtdMass Mutual Asia LtdZurich Insurance Company

Manufacturing CompaniesAroma Bakery Co LtdAveny DennisonCalbee FourseasEsquel Enterprises LtdIntex Synficate LtdLucullus Food & Wines Co LtdKerry Beverage Services Ltd

Media CompaniesCity Telecom (HK) LtdHK Broadband Network Co LtdPeoples Telephone Company Ltd

Real Estate AgenciesCentaline Properties Agency LtdSino Estates Management LtdSun Hung Kai Property Management LtdWhampoo Garden Management Ltd

RetailingGiordano LtdG2000 Group LtdJusco Store (HK) Co LtdL S Collection HK LtdNuance - Watson (HK) LtdWalker Shop Footwear Ltd

OthersChina Travel Service (HK) LtdCyberApex Technology LtdElegent Jewellery Co LtdHK International Theme Park Ltd (HK Disneyland)HK Jockey ClubHK Management AssociationHK Wing On Travel Service LtdHyatt Regency Hong KongJapan Airlines International Co LtdJardine Aviation Services LtdKeitex LtdSwire Resources LtdSOGO Department StorePizza HutRicoh Office SolutionsMcDonald’s Restaurants (HK) LtdMega Hospitality International

16

On admission to a programme in the Department of Management Sciences, each student is assigned a personal tutor for the entire duration

of the programme. The student is encouraged to discuss any personal problems related to his/her studies with his/her personal tutor. On the other hand, the Department wishes to see that the student is marking proper progress and personal development. It is therefore of great importance that the student should meet his/her personal tutor about once every semester.

Any problems of a personal nature connected with the student’s studies is within the scope of personal tutoring, Other channels of communication are also in existence to help the student:

1. Programme Leader academic problems connected with the programme as a whole.

2. Course Lecturer and Tutor academic problems connected with a particular course in the programme.

3. Staff-Student Committee problems, suggestions and complaints of a more general nature at departmental level.

4. Faculty Student Advisory Committee problems, suggestions and complaints of a more general nature at faculty level.

5. Counsellor at the Student Development Services non-academic problems of financial, personal, social, study and career nature.

Caring Staff

17

Staff Contact List

Post Name Rm. No. Phone Email (@cityu.edu.hk)

Head Prof Yan, Houmin P7605 3442 2881 houmin.yan

Associate Head Dr Tso, Geoffrey K F P7515 3442 8568 msgtso

Chair Professor of Mgmt Sciences Prof Lai, K K P7610 3442 8563 mskklai

Professor Prof Chen, Frank Y H P6821 3442 8595 youhchen

Professor Prof Hui, Y V P7523 3442 8586 msyervan

Professor Prof Lim, Andrew L C P7613 3442 8248 lim.andrew

Professor Prof Wan, Alan T K P7616 3442 7146 msawan

Professor Prof Yau, Kelvin K W P7513 3442 8585 mskyau

Associate Professor Dr Chan, Y C P7618 3442 8587 msycchan

Associate Professor Dr Chiang, Kevin W Y P7614 3442 8676 wchiang

Associate Professor Dr Chung, William S W P7620 3442 7057 mswchung

Associate Professor Dr Hao, Gang P7611 3442 8403 msghao

Associate Professor Dr Lam, Bruce K F P7525 3442 8582 msblam

Associate Professor Mrs Lam, Josephine K P P7619 3442 8594 msjkplam

Associate Professor Dr Leung, Francis K N P7507 3442 8589 msknleun

Associate Professor Dr Leung, Stephen C H P7621 3442 8650 mssleung

Associate Professor Dr Li, David Y Z P7615 3442 7253 yanzhili

Associate Professor Dr Lin, Carrie K Y P7711 3442 9485 mslincky

Associate Professor Dr Tse, S K P7517 3442 8578 mssktse

Associate Professor Dr Yeung, Iris M H P7509 3442 8566 msiris

Assistant Professor Dr He, Simai P7703 3442 6624 simaihe

Assistant Professor Mrs Hou Ng, Teresa K Y P7504 3442 8565 msheihei

Assistant Professor Dr Liu, Guangwu P7609 3442 8304 msgw.liu

Assistant Professor Dr Lu, Ye P7601 3442 8656 yelu22

18

Post Name Rm. No Phone Email (@cityu.edu.hk)

Assistant Professor Dr Ng, Allen C K P7511 3442 8574 ms8sf344

Assistant Professor Dr Shou, Biying P7519 3442 8360 biyishou

Assistant Professor Dr Yu, Yimin P7603 3442 4781 yiminyu

Assistant Professor Dr Yuen, Sammy H K P7527 3442 8579 mshkyuen

Assistant Professor Dr Zhou, Sherry Z F P7617 3442 9286 zhefzhou

Instructor Dr Tam, Susanna M L P7622 3442 7483 susannat

Instructor Ms Tsang, Sally O S P7622 3442 8583 mssallyt

Instructor Ms Wong, Sandy Y S P7622 3442 8347 cmsandy

Assistant Computer Officer Mr Tam, Patterson K H P7622 3442 8688 msptam

Executive Officer Ms Yee, Winnie Y W P7707 3442 8670 yanwyee

Clerical Officer Mrs Chow Chung, L Y P7701 3442 8645 ms33725

Clerical Officer Mrs Lai Tang, April C L P7607 3442 8551 msapril

Clerical Officer Mrs Lui Ma, Ada W M P7701 3442 8558 msadama

Clerical Officer Miss Tang, Cherry C M P7701 3442 8644 cmtang

Clerical Officer Mrs Wong Chan, Dora Y L P7701 3442 8557 msdc

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Attendance and Punctuality

Attendance and punctuality is expected. Please attend all classes on time and do not leave early.

Class Behavior

As a matter of general courtesy, you should not engage in disruptive behaviors during class. Please

refrain from idle talks and switch off your mobile phones or pagers. Otherwise you may be asked to leave the classroom. More detailed information regarding student conduct and behavior can be found on the CityU web page at http://www.cityu.edu.hk/arro

Academic Standing

The grade points for the course grades are given as follows:

Letter Grade A+ A A- B+ B B- C+ C C- D FGrade Point 4.3 4.0 3.7 3.3 3.0 2.7 2.3 2.0 1.7 1.0 0.0

Based on the grade point awarded and the credit units earned for a course, Grade Point Average (GPA) is calculated and used as an indicator of a student’s academic performance. To have good academic standing, your GPA must attain a minimum level of 1.7. Otherwise you will be given either of the following: (1) academic warning, (2) probation, (3) academic

suspension. Students with very bad academic performance will be terminated. For more details about academic standing, please visit our CityU web page at http://www.cityu.edu.hk/arro/

Whole Person Development

A slogan of our department is “Be friendly, be confident, be proud of being student of CityU”.

Apart from good grades, you need to pursue whole person development --- intellectually, spiritually and socially.

Expectations of Students

20

Three-Year Plan

• Meet personal tutor to discuss making career choices, selecting a minor and identifying internships • Participateinwholepersondevelopmentscheme• Participateinextra-curricularactivities• Createaresume• ExploreresourcesandservicesinCAIO&SDS• ExploreStudentExchangeProgramme

First Year

• Meet personal tutor/career counseller to discuss making a career plan • Participate incareerdevelopmentworkshops (e.g.MBTI test, interviewing skills) • Developcareer-relatedskills• Updateandrefineresume• Learntowriteacoverletterforjobapplication• Identifyinternshipsandparticipateininternshipprogramme• Continuetoparticipateinwholepersondevelopmentscheme extracurricular activities • Seekpositionsofleadership(e.g.PALSIleaders,studentmentors)in campus activities/schemes

Second Year

• Startjobsearchforfull-timeemployment• Participateinmockinterviews• Continuetoupdateresume• Continuetoparticipateincareergroupactivities• Continuetoattendvariouscareer-relatedworkshops

Third Year

21

A Rich Environment in which to Live and Learn

The Department holds a long tradition of striving for high-standard research, high-quality teaching and a friendly environment in which students can learn, enjoy and excel. We are proud that we have recently been named as one of CityU’s best teaching departments. To achieve the desired learning outcomes, the Department provides students with a wide range of learning opportunities.

Student Exchange Programme

Aimed at broadening the horizons of our students, each year since 1996 the Student Exchange Programme

has enabled outstanding students to study abroad for a semester or a year. Our partners include universities in Asia, the Mainland, the United States, Canada, the United Kingdom, and other countries in Europe. The programme helps students to develop their personal qualities and to experience international education.

Website: http://www.cb.cityu.edu.hk/exchange

Recommended Activities & Extra Courses

22

Peer-Assisted Learning Supplemental Instruction (PALSI) Scheme

Supplemental Instruction (SI) is a cooperative learning model designed to enhance students’

understanding in course materials and improve students’ overall learning and reasoning skills. The Scheme is intended to run for 9 weeks, from week 4 to week 12 (Semester B).

Senior students who have performed well in the department core courses are invited to play the role of SI leaders. They meet with junior students (SI student), studying in the same course, to discuss academic work and share tips on effective learning strategies.

SI students meet with SI leaders 2 hours per week in groups, SI leaders will assist the SI students to better prepare for classes, formulate study plans and review of class materials. This will help them to master the course’s content and improve their learning and thinking skills. SI students prepare for the weekly meeting by studying the course materials beforehand, formulating relevant questions, and identifying the focus of the meeting. The primary roles of SI leaders are facilitation and sharing.

Website: http://www.cityu.edu.hk/edo/palsi/

“A” Project: Student Ambassadors Programme

The Student Ambassadors Programme (“A” Project) is a student development programme launched by the Student Leadership and

Development Teams, SDS in 1997. The objective of this programme is to foster students’ whole person development, such as positive attitude, leadership, problem solving abilities, communication and interpersonal skills as well as broadening students’ social exposure, international outlook and life experience; enhance students’ knowledge of and sense of belonging to CityU through the practical experience of serving the University and develop a pool of Student Ambassadors to help promote the University’s image.

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The Student ambassadors are required to attend a comprehensive training programme and to offer service to the University. The training programme includes training camps, feature talks, visits, workshops, group projects and a high table dinner. A partially sponsored non-local interflow tour is also included in the training programme for those Student Ambassadors with excellent participation and performance in training and services to the University.

Website: http://www.cityu.edu.hk/sds/sa

Whole Person Development Scheme (WPD)

The Whole Person Development Award Scheme is established to encourage students to take positive and systematic steps to pursue whole

person development. Students’ participation and involvement in student activities or extra-curricular training programmes will add scores leading towards the Award.

On joining the Scheme, students are expected to participate in programmes grouped under the following areas of development according to your own interest:

7 Areas of Development Programme Examples

Spiritual Cultural forum, community service

Intellectual Study skills, thinking skills workshop

Physical P.E. Course, sport tournament, health education programmes

Social Orientation for freshmen, training for student leaders

Aesthetic Music, art appreciation

Career Career talk, workshop on job search

Emotional Peer counsellor training, mental fitness series

Student will obtain points after attending the programme you choose and points are earned from the time you spend in a programme. The more time you spend, the more points you can obtain. Certificates and souvenirs will be awarded to you once you have fulfilled the requirements of the Scheme in a ceremony held in June each year. The certificate gained may serve as useful reference for you in application for jobs or scholarships.

Website: http://www.cityu.edu.hk/sds/wpd/index.htm

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Campus Internship Scheme (CIS) and Campus Work Scheme (CWS)

Introduction

To better consolidate students’ work-based learning experience and to enhance their professional and personal development on campus. The Career and Internship Office (CAIO) is responsible for implementing the Schemes, further enquiries may be forwarded directly via email to caio@cityu.edu.hk

Programme Objectives (CIS)

• Toenhancestudents’understandingoftheworkenvironmentandtheirlong term personal and professional development

• Todevelopstudents’analyltical,problem-solving,andinterpersonalskillsto engage in discovery and innovation

• To facilitate students’ career exploration and add value to theiremployability.

Programme Objectives (CWS)

• To enhance students’ understanding of the work environment anddevelop work ethics and positive work attitude needed in the workplace

• Tolearngenericworkskillsandgainreallifeworkexperience

Web Site: http://www.cityu.edu.hk/caio For enquiry: Tel: 3442 5591

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Student Mentoring Scheme (SMS)

The purposes of SMS are:

• Tohelpfirst-yearstudentsadjusttouniversityeducation;

• To develop a supportive personal network amongst first-year students and senior students;

• To create a warm atmosphere and positive academic culture in the campus;

• To assist first-year students in enhancing their educational experience and development as a person and as a professional in their chosen fields of study.

The scopes of SMS are:

• The range of activities can be very comprehensive, from educational to entertaining, personal to professional;

• The student mentors can assume very flexibly the roles of big brother / sister, adviser, information- provider, counselor, coach or private tutor, or simply friend;

• Thetypesofactivitiesandrelationshipreallydependontheneedsofthe first-year students and their chemistry with the mentors.

MS Summer Jobs/Internship Programme

The Programme is designed to provide students with real-life working experience in local contexts for a period of time. With placements in

international businesses, banking, financial services, insurance, accountancy firms, etc., students are expected to gain in-depth, ample and practical understanding of business operations and the professional contexts in which they are expected to apply the theory and skills they have learned in the university.

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CB3800 Business Practice Internship

The internship is designed to provide students with real life working experience in local contexts for a period of time. With placements in

international businesses, banking, financial services, insurance, accountancy firms, etc., students are expected to gain in-depth and practical understanding of business operations and the professional contexts in which they are expected to apply the theory and skills they have learned in the formal curriculum.

Students will be placed into a multi-national corporation for six weeks full-time internship during the summer. Before the internship, students shall participate in a 2-day workshop on business ethics, business etiquette and interpersonal communication skills. At the end of the internship, students are required to prepare and submit a report.

Website: http://www.cb.cityu.edu.hk/course/cb3800

Disney International College Programme

Every year, year-two students have the chance to participate in the International College Programme (ICP) at Walt Disney World at Florida,

US for three months. Students are well-prepared before the internship through a two-day preparatory training workshop on business ethics, business etiquette and interpersonal communication skills. ICP offers students from any academic discipline outstanding learning opportunities through different courses, and all students are evaluated on their performance and a report from their immediate supervisor. Students are assigned jobs in Character, Operations, Custodial, Merchandise, and Quick Service Food & Beverage. They are involved in the Disney magic by sharing and interacting with guests, learning important business philosophies, and making friends with people all over the world.

Website: http://www.cb.cityu.edu.hk/DisneyICP

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Career Development Workshops

The Department is pleased to launch a series of comprehensive career training programmes aiming at helping year 2 and 3 students who

are interested in preparing themselves for their career exploration. The workshops include Career Planning, CV & Letter Writing, Job Interview Skills, Finding Your First Job Seminar, and Interview Practice.

Industrial Mentoring Scheme

Aims at establishing a caring and supportive relationship between City University alumni, business executives (mentors) and undergraduates

(mentees) to achieve the following objectives:

- To facilitate the educational, social and personal growth of mentees

- To develop mentees’ fullest potential, vision and aspirations for the future

- To enhance mentees’ future professional and career development

- To empower mentees to face challenges in society

Statistical Consulting Unit (SCU)

The Statistical Consulting Unit (SCU) in the Department of Management Sciences enhances the quality of statistical aspects of research. It provides

statistical consultation to support university research and administration, and conducts plenty of survey projects for external organizations and companies. SCU offers part-time employment opportunities to students as interviewer, fieldwork supervisor, data entry staff, administrative assistant and analyst.

For application of job, send email to msscu@cityu.edu.hk.

Website: http://www.cb.cityu.edu.hk/ms/scu/

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Outstanding MS Students Scholarship

MS Student Development Scholarship

Six awards, each of value HKD 2500 are given to oustanding second and final year undergraduate students from each Programmes of the MS Depart-ment annually. The selection criteria are based on the students’ academic achievement and participation in organizing activites and functions at the University. The scholarships are presented at the annual University Scholar-ship and Prize Presentation Ceremony. A commemorative plaque is also presented to each awardee.

The Department of Management Sciences offers three scholarships, known as MS Student Development Scholarship, each year to exceptional under-graduate students from each Program who are performing to a high stand-ard in their extra-curricular activities, have aspirations to compete locally and internationally in approved competitions.

The value of this award is HKD 5000 and is awarded on the basis of extra-curricular merit.

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Outstanding MS Students Scholarship

MS Student Development Scholarship

Departmental Subsidies

Support to student exchange activity (HK$5000):

- Achieve CGPA 2.5 or above at CityU (before exchange)- Passing all courses at the host university

Subsidies for passing professional examinations, including:

(60% of examination fee):-- SAS Certified Base Programmer Credential for SAS 9- SAS Certified Advanced Programmer Credential for SAS 9

(33% of examination fee):-- Level 1 of Chartered Financial analyst (CFA)- Level 1 of Financial Risk Manager (FRM)- Exam 1 of Professional Risk Manager (PRM)- Paper 1, 3, 5 of Insurance Intermediaries Qualifying Examination (IIQE)- Paper 1, 7, 8 of HK Securities Institute Examiniation (HKSI)- Oracle Database 11g: SQL Fundamentals I- Oracle Database 11g: Administration I- Introduction to Oracle9i SQL

*All subsidies are subject to availability of funds in the department

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1. Blackboard / e-Portal https://eportal.cityu.edu.hk It provides the links for academic support such as the Library or Computer Services, thus standardizing information presentation with a consistent web-based front end while gathering data from a variety of back end sources. The system can also make information more personalized by providing the feature of targeting messages to individuals.

2. College of Business http://www.cb.cityu.edu.hk

The website provides resources that relates to the College of business.

3. BBA Programmes http://www.cb.cityu.edu.hk/bba This website provides plenty of useful information of BBA progamme, such as the structure of BBA major, the introduction of BBA minor, and BBA Advice Corner etc.

4. Department of Management Sciences http://www.ms.cityu.edu.hk Website of Department of Management Sciences

5. Department of Management Sciences – Career and Student Development http://www.ms.cityu.edu.hk This website provides useful information of many activities, workshops, career interest groups, and arrangements specially designed to support your whole person development and career plan.

6. AIMS https://banweb.cityu.edu.hk This important website has a lot of functions. It can show student account summary, apply for student locker, go to JobPlus, check English language attainment requirement, check registration status, look-up class to add, web add/drop classes and apply Student Residence etc.

Useful Links

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7. Chinese Civilization Course (CCIV) http://www.cciv.cityu.edu.hk This is the place where you can enhance your knowledge about Chinese culture through open lectures, self-exploration and guided studies. Location: 6/F Amenities Building Phone: 3442 2477, Fax: 3442 0508

8. The English Language Centre (ELC) http://www.cityu.edu.hk/elc You are welcome to use its Self-Access Centre and Language Lounge where you can relax and practice your English through informal language activities. Location: 2/F Academic Building Phone: 3442 7607, Fax: 3442 0165 E-mail: elc@cityu.edu.hk

9. SDS Online http://www.cityu.edu.hk/sds/online SDS takes good care of student needs and will help you in every possible way to overcome personal and study problems through its extra-curricular activities, Counseling Service, Student Development Centre and Career Centre. Students interested in Government Grant & Loan, bursaries and scholarships may also enquire at SDS. Location: 6/F Amenities Building Phone: 3442 8090, Fax: 3442 0230 E-mail: sosds@cityu.edu.hk

10. The Run Run Shaw Library http://www.cityu.edu.hk/lib The Library provides a self-learning environment with comprehensive information materials in both print and electronic forms. You can download some useful resources from its website, for example past examination papers, electronic journals and thesis. Location: 3/F Academic Building E-mail: lb@cityu.edu.hk

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11. English Language Clinic What is the language clinic? •Getediting&proofreadinghelpwithyourassignments&reports; •GetindividualcounsellingonyourdifficultieswithEnglishwriting; •DeviseapersonalisedplantoimproveEnglishgrammar&writing To make an appointment with one of the tutors please visit: http://www.english.cityu.edu.hk/languageclinic/

12. FTP ftp://XXXXXXXX@personal.cityu.edu.hk XXXXXXXX: Student ID It provides a 5MB space for you to store any files.

13. JIJIS http://www.jijis.org.hk This is a one-stop on-line career service for employers and university students offered by the career centers of universities in Hong Kong.

14. JobPlus http://eportal.cityu.edu.hk JobPlus is a job vacancy system for CityU full-time students on part-time, temporary, summer and graduate jobs hunting. JobPlus provides updated information on the job details and application procedures to facilitate your job search.

You can get in JobPlus by: 1. Log on e-Portal with your student ID and password 2. Select AIMS -> Student Services Menu 3. Click “Job Plus” under section of “Job Vacancy”.

15. Asia Pacific Marketing Federation http://www.apmf.org.sg/apmf.html#Cert This is a professional marketing society in Asia Pacific where you can find some information in marketing research.

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16. The Hong Kong Knowledge Management Society http://www.hkkms.org/ This is a professional knowledge management society in Hong Kong.

17. The Chartered Institute of Logistics and Transport in Hong Kong (CILTHK) http://www.cilt.org.hk This is a professional logistics and transport society in Hong Kong.

18. Excel http://office.microsoft.com/en-us/excel/ This is the webpage for Excel software.

19. SAS Institute http://www.sas.com This is the website for SAS software.

20. SPSS Inc http://www.spss.com/ This is the website for SPSS software.

21. SAP http://www.sap.com This is the website for SAP software.

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Academic Calendar 2012/2013

Week S M T W T F S Events Public Holidays May, 2012 1 2 3 4 5 30 Apr – 14 May Examination Period 1 Labour Day 6 7 8 9 10 11 12 13 14 15 16 17 18 19 15 May – 2 Jun Semester Break 20 21 22 23 24 25 26 27 28 29 30 31 June 1 2 Summer Term 2012 WK.1 3 4 5 6 7 8 9 4 Jun – 21 Jul Teaching Period WK.2 10 11 12 13 14 15 16 WK.3 17 18 19 20 21 22 23 23 Tuen Ng Festival WK.4 24 25 26 27 28 29 30 July WK.5 1 2 3 4 5 6 7 2 Day following HK SAR Establishment Day WK.6 8 9 10 11 12 13 14 16 Graduation Date WK.7 15 16 17 18 19 20 21 21 Last Day of Teaching 22 23 24 25 26 27 28 23 – 28 Student Revision Period 29 30 31 30 Jul – 4 Aug Examination Period August 1 2 3 4 5 6 7 8 9 10 11 6 Aug – 1 Sept Term Break 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 September 1

September Semester A 2012/2013 WK.1 2 3 4 5 6 7 8 3 Sept – 1 Dec Teaching Period WK.2 9 10 11 12 13 14 15 10 Sept – 8 Dec Teaching Period # WK.3 16 17 18 19 20 21 22 WK.4 23 24 25 26 27 28 29 30 October WK.5 1 2 3 4 5 6 2 Graduation Date 1 Day following Mid-Autumn Festival WK.6 7 8 9 10 11 12 13 2 Day following National Day WK.7 14 15 16 17 18 19 20 WK.8 21 22 23 24 25 26 27 23 Chung Yeung Festival WK.9 28 29 30 31 November 1 2 3 WK.10 4 5 6 7 8 9 10 WK.11 11 12 13 14 15 16 17 WK.12 18 19 20 21 22 23 24 WK.13 25 26 27 28 29 30 December 1 1, 8 # Last Day of Teaching WK.14 2 3 4 5 6 7 8 3 – 8 Student Revision Period 9 10 11 12 13 14 15 10 – 22 Examination Period 16 17 18 19 20 21 22 23 24 25 26 27 28 29 24 Dec – 12 Jan Semester Break 25 Christmas Day 30 31 26 Day following Christmas Day January, 2013 1 2 3 4 5 6 7 8 9 10 11 12 Semester B 2012/2013 1 First day of January WK.1 13 14 15 16 17 18 19 14 Jan – 27 Apr Teaching Period WK.2 20 21 22 23 24 25 26 WK.3 27 28 29 30 31 February 1 2 WK.4 3 4 5 6 7 8 9 9 – 15 Lunar New Year Break 9 – 12 Tentative Lunar New Year Holidays 10 11 12 13 14 15 16 15 Graduation Date WK.5 17 18 19 20 21 22 23 WK.6 24 25 26 27 28 March 1 2 WK.7 3 4 5 6 7 8 9 WK.8 10 11 12 13 14 15 16 WK.9 17 18 19 20 21 22 23 WK.10 24 25 26 27 28 29 30 29 Mar – 4 Apr Easter Break 29 Good Friday 31 30 Day following Good Friday April 1 2 3 4 5 6 1 Easter Monday WK.11 7 8 9 10 11 12 13 4 Ching Ming Festival WK.12 14 15 16 17 18 19 20 WK.13 21 22 23 24 25 26 27 27 Last Day of Teaching 28 29 30 29 Apr – 4 May Student Revision Period

Week S M T W T F S Events Public Holidays May, 2013 1 2 3 4 1 Labour Day 5 6 7 8 9 10 11 6 – 20 Examination Period 12 13 14 15 16 17 18 17 Buddha’s Birthday 19 20 21 22 23 24 25 21 May – 8 Jun Semester Break 26 27 28 29 30 31 June 1 2 3 4 5 6 7 8 Summer Term 2013 WK.1 9 10 11 12 13 14 15 10 Jun – 27 Jul Teaching Period 12 Tuen Ng Festival WK.2 16 17 18 19 20 21 22 WK.3 23 24 25 26 27 28 29 30 July WK.4 1 2 3 4 5 6 1 HK SAR Establishment Day WK.5 7 8 9 10 11 12 13 WK.6 14 15 16 17 18 19 20 15 Graduation Date WK.7 21 22 23 24 25 26 27 27 Last Day of Teaching 28 29 30 31 29 Jul – 3 Aug Student Revision Period August 1 2 3 4 5 6 7 8 9 10 5 – 10 Examination Period 11 12 13 14 15 16 17 12 – 31 Term Break 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Notes: represents public holidays including all Sundays Applicable to current students in bachelor’s degrees and associate degrees; senior-year intakes to bachelor’s

degrees; new intakes and current students in postgraduate programmes. # Applicable to all new intakes admitted to bachelor’s degrees and associate degrees in 2012/13 (including

HKALE, HKDSE and students holding other qualifications). There is no revision week for them in Semester A 2012/13.

Provisional Academic Calendar 2013-2014 Start Date End Date Semester A Teaching Period 2 September 2013 30 November 2013 Student Revision Period 2 December 2013 7 December 2013 Examination Period 9 December 2013 21 December 2013 Semester Break 23 December 2013 11 January 2014 Semester B Teaching Period 13 January 2014 26 April 2014 (Tentative Lunar New Year holidays: 31 January – 2 February 2014) Student Revision Period 28 April 2014 3 May 2014 Examination Period 5 May 2014 19 May 2014 Semester Break 20 May 2014 7 June 2014 Summer Term Teaching Period 9 June 2014 26 July 2014 Student Revision Period 28 July 2014 2 August 2014 Examination Period 4 August 2014 9 August 2014 Term Break 11 August 2014 30 August 2014 Provisional Academic Calendar 2014-2015 Start Date End Date Semester A Teaching Period 1 September 2014 29 November 2014 Student Revision Period 1 December 2014 6 December 2014 Examination Period 8 December 2014 20 December 2014 Semester Break 22 December 2014 10 January 2015 Semester B Teaching Period 12 January 2015 25 April 2015 (Tentative Lunar New Year holidays: 19 – 21 February 2015) Student Revision Period 27 April 2015 2 May 2015 Examination Period 4 May 2015 16 May 2015 Semester Break 18 May 2015 6 June 2015 Summer Term Teaching Period 8 June 2015 25 July 2015 Student Revision Period 27 July 2015 1 August 2015 Examination Period 3 August 2015 8 August 2015 Term Break 10 August 2015 29 August 2015

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Academic Calendar 2012/2013

Week S M T W T F S Events Public Holidays May, 2012 1 2 3 4 5 30 Apr – 14 May Examination Period 1 Labour Day 6 7 8 9 10 11 12 13 14 15 16 17 18 19 15 May – 2 Jun Semester Break 20 21 22 23 24 25 26 27 28 29 30 31 June 1 2 Summer Term 2012 WK.1 3 4 5 6 7 8 9 4 Jun – 21 Jul Teaching Period WK.2 10 11 12 13 14 15 16 WK.3 17 18 19 20 21 22 23 23 Tuen Ng Festival WK.4 24 25 26 27 28 29 30 July WK.5 1 2 3 4 5 6 7 2 Day following HK SAR Establishment Day WK.6 8 9 10 11 12 13 14 16 Graduation Date WK.7 15 16 17 18 19 20 21 21 Last Day of Teaching 22 23 24 25 26 27 28 23 – 28 Student Revision Period 29 30 31 30 Jul – 4 Aug Examination Period August 1 2 3 4 5 6 7 8 9 10 11 6 Aug – 1 Sept Term Break 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 September 1

September Semester A 2012/2013 WK.1 2 3 4 5 6 7 8 3 Sept – 1 Dec Teaching Period WK.2 9 10 11 12 13 14 15 10 Sept – 8 Dec Teaching Period # WK.3 16 17 18 19 20 21 22 WK.4 23 24 25 26 27 28 29 30 October WK.5 1 2 3 4 5 6 2 Graduation Date 1 Day following Mid-Autumn Festival WK.6 7 8 9 10 11 12 13 2 Day following National Day WK.7 14 15 16 17 18 19 20 WK.8 21 22 23 24 25 26 27 23 Chung Yeung Festival WK.9 28 29 30 31 November 1 2 3 WK.10 4 5 6 7 8 9 10 WK.11 11 12 13 14 15 16 17 WK.12 18 19 20 21 22 23 24 WK.13 25 26 27 28 29 30 December 1 1, 8 # Last Day of Teaching WK.14 2 3 4 5 6 7 8 3 – 8 Student Revision Period 9 10 11 12 13 14 15 10 – 22 Examination Period 16 17 18 19 20 21 22 23 24 25 26 27 28 29 24 Dec – 12 Jan Semester Break 25 Christmas Day 30 31 26 Day following Christmas Day January, 2013 1 2 3 4 5 6 7 8 9 10 11 12 Semester B 2012/2013 1 First day of January WK.1 13 14 15 16 17 18 19 14 Jan – 27 Apr Teaching Period WK.2 20 21 22 23 24 25 26 WK.3 27 28 29 30 31 February 1 2 WK.4 3 4 5 6 7 8 9 9 – 15 Lunar New Year Break 9 – 12 Tentative Lunar New Year Holidays 10 11 12 13 14 15 16 15 Graduation Date WK.5 17 18 19 20 21 22 23 WK.6 24 25 26 27 28 March 1 2 WK.7 3 4 5 6 7 8 9 WK.8 10 11 12 13 14 15 16 WK.9 17 18 19 20 21 22 23 WK.10 24 25 26 27 28 29 30 29 Mar – 4 Apr Easter Break 29 Good Friday 31 30 Day following Good Friday April 1 2 3 4 5 6 1 Easter Monday WK.11 7 8 9 10 11 12 13 4 Ching Ming Festival WK.12 14 15 16 17 18 19 20 WK.13 21 22 23 24 25 26 27 27 Last Day of Teaching 28 29 30 29 Apr – 4 May Student Revision Period

Week S M T W T F S Events Public Holidays May, 2013 1 2 3 4 1 Labour Day 5 6 7 8 9 10 11 6 – 20 Examination Period 12 13 14 15 16 17 18 17 Buddha’s Birthday 19 20 21 22 23 24 25 21 May – 8 Jun Semester Break 26 27 28 29 30 31 June 1 2 3 4 5 6 7 8 Summer Term 2013 WK.1 9 10 11 12 13 14 15 10 Jun – 27 Jul Teaching Period 12 Tuen Ng Festival WK.2 16 17 18 19 20 21 22 WK.3 23 24 25 26 27 28 29 30 July WK.4 1 2 3 4 5 6 1 HK SAR Establishment Day WK.5 7 8 9 10 11 12 13 WK.6 14 15 16 17 18 19 20 15 Graduation Date WK.7 21 22 23 24 25 26 27 27 Last Day of Teaching 28 29 30 31 29 Jul – 3 Aug Student Revision Period August 1 2 3 4 5 6 7 8 9 10 5 – 10 Examination Period 11 12 13 14 15 16 17 12 – 31 Term Break 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Notes: represents public holidays including all Sundays Applicable to current students in bachelor’s degrees and associate degrees; senior-year intakes to bachelor’s

degrees; new intakes and current students in postgraduate programmes. # Applicable to all new intakes admitted to bachelor’s degrees and associate degrees in 2012/13 (including

HKALE, HKDSE and students holding other qualifications). There is no revision week for them in Semester A 2012/13.

Provisional Academic Calendar 2013-2014 Start Date End Date Semester A Teaching Period 2 September 2013 30 November 2013 Student Revision Period 2 December 2013 7 December 2013 Examination Period 9 December 2013 21 December 2013 Semester Break 23 December 2013 11 January 2014 Semester B Teaching Period 13 January 2014 26 April 2014 (Tentative Lunar New Year holidays: 31 January – 2 February 2014) Student Revision Period 28 April 2014 3 May 2014 Examination Period 5 May 2014 19 May 2014 Semester Break 20 May 2014 7 June 2014 Summer Term Teaching Period 9 June 2014 26 July 2014 Student Revision Period 28 July 2014 2 August 2014 Examination Period 4 August 2014 9 August 2014 Term Break 11 August 2014 30 August 2014 Provisional Academic Calendar 2014-2015 Start Date End Date Semester A Teaching Period 1 September 2014 29 November 2014 Student Revision Period 1 December 2014 6 December 2014 Examination Period 8 December 2014 20 December 2014 Semester Break 22 December 2014 10 January 2015 Semester B Teaching Period 12 January 2015 25 April 2015 (Tentative Lunar New Year holidays: 19 – 21 February 2015) Student Revision Period 27 April 2015 2 May 2015 Examination Period 4 May 2015 16 May 2015 Semester Break 18 May 2015 6 June 2015 Summer Term Teaching Period 8 June 2015 25 July 2015 Student Revision Period 27 July 2015 1 August 2015 Examination Period 3 August 2015 8 August 2015 Term Break 10 August 2015 29 August 2015

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Notes

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Notes

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Notes

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My Three-Year Plan

First Year

Third Year

Second Year

Name:

Major:

Student ID: