€¦ · xls file · web view2017-08-31 · 100. 0 foia 2017-565 (internet - open internet...

FOIA 2017-565 (Internet - Open Internet Complaints) 05/09/2023

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Ticket Id Company Name Relationship to Company

1282422 Internet Cable Speed Comcast Current Customer1283005 Internet Wireless Speed Frontier Communications Current Customer1283439 Internet DSL Speed CenturyLink Current Customer1283608 Internet DSL Speed Comcast Current Customer1283935 Internet DSL Speed AT&T Current Customer1319820 Internet DSL Speed Frontier Communications Current Customer1320041 Internet Wireless Speed Boost Mobile Current Customer1320120 Internet Wireless Speed MetroPCS Current Customer1320179 Internet Cable Speed Comcast Current Customer

1320424 Internet Cable Speed Cox Current Customer1321646 Internet DSL Speed AT&T Current Customer1321665 Internet Cable Speed Comcast Current Customer1322894 Internet Cable Speed Other Current Customer1323285 Internet DSL Speed Windstream Communications Current Customer1356388 Internet Wireless Speed Comcast Current Customer1357144 Internet Satellite Speed Other Current Customer1357159 Internet Cable Speed Cox Current Customer1357215 Internet Wireless Speed Verizon Wireless Current Customer1357519 Internet DSL Speed Verizon Current Customer1357586 Internet Wireless Speed Other Current Customer1427055 Internet DSL Speed CenturyLink Current Customer1427506 Internet Satellite Speed Dish Network Current Customer1428141 Internet DSL Speed CenturyLink Current Customer1428601 Internet DSL Speed CenturyLink Current Customer1428683 Internet DSL Speed AT&T Current Customer1429289 Internet DSL Speed Frontier Communications Current Customer1430062 Internet Cable Speed Comcast Current Customer1431317 Internet Cable Speed Time Warner Current Customer1432127 Internet Cable Speed Mediacom Current Customer1432958 Internet Wireless Speed Bright House Current Customer1433253 Internet Cable Speed Time Warner Current Customer1433470 Internet Wireless Speed Comcast Current Customer1433474 Internet DSL Speed Windstream Communications Current Customer1433959 Internet Cable Speed Comcast Current Customer1435109 Internet DSL Speed Frontier Communications Current Customer1435205 Internet DSL Speed Frontier Communications Current Customer

1435504 Internet Wireless Speed AT&T Current Customer1435776 Internet Wireless Speed Mediacom Current Customer1467167 Internet DSL Speed Frontier Communications Current Customer1467695 Internet Wireless Speed Frontier Communications Current Customer1468154 Internet DSL Speed CenturyLink Current Customer1469466 Internet DSL Speed AT&T Other1469557 Internet DSL Speed Verizon Current Customer1469623 Internet DSL Speed CenturyLink Current Customer

Ticket Form

Internet Method

Internet Issues


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1470026 Internet Wireless Speed Verizon Wireless Current Customer1470027 Internet Wireless Speed Verizon Wireless Current Customer1470333 Internet DSL Speed Windstream Communications Current Customer1522796 Internet Wireless Speed Comcast Current Customer1524174 Internet Cable Speed Comcast Current Customer1524827 Internet Cable Speed Comcast Current Customer1524906 Internet DSL Speed Frontier Communications Current Customer1524974 Internet Wireless Speed CenturyLink Current Customer1525113 Internet Wireless Speed Other Current Customer1525160 Internet DSL Speed Frontier Communications Current Customer1525188 Internet DSL Speed CenturyLink Current Customer

1525239 Internet DSL Speed Fairpoint Other

1525252 Internet Cable Speed Other Current Customer1525777 Internet Wireless Speed T-Mobile Current Customer

1525903 Internet DSL Speed TDS Current Customer1525929 Internet Cable Speed Comcast Current Customer1525958 Internet Wireless Speed Windstream Communications Current Customer1526201 Internet DSL Speed Windstream Communications Current Customer1526267 Internet Wireless Speed Frontier Communications Current Customer1527276 Internet DSL Speed AT&T Current Customer1527490 Internet Cable Speed Other Current Customer

1528151 Internet Satellite Speed Hughes Net Current Customer1528650 Internet Wireless Speed AT&T Current Customer1529215 Internet DSL Speed Frontier Communications Current Customer1529329 Internet Satellite Speed Hughes Net Current Customer1530020 Internet Cable Speed Comcast Current Customer1530357 Internet Cable Speed Frontier Communications Current Customer1530472 Internet Cable Speed Mediacom Current Customer1531197 Internet DSL Speed AT&T Current Customer1531345 Internet Cable Speed Comcast Current Customer1532332 Internet Cable Speed Other Current Customer1532464 Internet Cable Speed Other Current Customer1532487 Internet DSL Speed Windstream Communications Current Customer1532531 Internet Wireless Speed Bright House Current Customer

1532695 Internet DSL Speed CenturyLink Current Customer1532780 Internet Wireless Speed Frontier Communications Current Customer1532976 Internet Wireless Speed Frontier Communications Current Customer1533352 Internet DSL Speed CenturyLink Current Customer1534466 Internet Cable Speed Bright House Current Customer

1535014 Internet Cable Speed Other Current Customer1535401 Internet Cable Speed Comcast Current Customer

1535916 Internet DSL Speed Verizon Wireless Current Customer1536507 Internet Cable Speed Time Warner Current Customer1536794 Internet Wireless Speed Bright House Current Customer

1536811 Internet Wireless Speed Bright House Current Customer


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1537172 Internet Wireless Speed Other Current Customer1537367 Internet Wireless Speed CenturyLink Current Customer1538058 Internet DSL Speed Frontier Communications Current Customer1538265 Internet Wireless Speed AT&T Current Customer1538546 Internet Satellite Speed Hughes Net Current Customer1538548 Internet DSL Speed TDS Current Customer1599451 Internet Cable Speed Mediacom Current Customer1599628 Internet Cable Speed Comcast Current Customer1599696 Internet DSL Speed CenturyLink Current Customer1599706 Internet DSL Speed CenturyLink Current Customer1601761 Internet DSL Speed AT&T Current Customer

100


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City State

No Yes bethlehem GeorgiaYes Yes Lynnwood WashingtonNo Yes Seattle WashingtonYes Yes Capitol Heights MarylandNo Yes Cedar Hill TexasNo Yes Elk Grove CaliforniaNo Yes Grover Beach CaliforniaNo Yes Guthrie OklahomaNo Yes Kirkland Washington

No Yes Irvine CaliforniaNo Yes Fortson GeorgiaNo Yes San Rafael CaliforniaNo Yes chicago IllinoisNo Yes Canton GeorgiaNo Yes Chicago IllinoisNo Yes Shirleysburg PennsylvaniaYes Yes Pensacola FloridaNo No Mechanicsburg PennsylvaniaNo Yes Port Trevorton PennsylvaniaNo Yes Thompsonville IllinoisNo Yes Yacolt WashingtonNo Yes Lafayette New YorkNo Yes Yacolt WashingtonNo Yes Moneta VirginiaNo Yes Wayland MichiganNo Yes Shawano WisconsinNo Yes Washington District of ColumbiaNo Yes Goshen New YorkNo Yes Cedar Rapids IowaNo Yes Largo FloridaNo Yes South Portland MaineNo Yes annapolis MarylandNo Yes Hoschton GeorgiaNo Yes OLIVE BRANCH MississippiNo Yes Exeter CaliforniaYes Yes East Earl Pennsylvania

No Yes Ocean Shores WashingtonNo Yes Grandy North CarolinaNo Yes Danielson ConnecticutYes Yes Los Angeles CaliforniaNo Yes Slocomb AlabamaNo No Cupertino CaliforniaYes Yes Lusby MarylandNo Yes Troy North Carolina

Filing on Behalf of Someone

Contacted Company About Issue


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No Yes Carson City NevadaNo Yes Carson City NevadaNo Yes Stilwell OklahomaNo Yes Chicago IllinoisNo Yes SEBASTIAN FloridaYes Yes bristol ConnecticutNo Yes Spring Creek NevadaNo Yes Mabank TexasNo Yes Latham New YorkNo Yes Sherman TexasNo Yes Montpelier Virginia

Yes Yes falmouth Maine

No Yes Margate FloridaNo Yes Commerce California

No Yes Onalaska WashingtonNo Yes Boca Raton FloridaNo Yes Rock Spring GeorgiaYes Yes Harrison ArkansasNo Yes Mondovi WisconsinNo Yes Jackson GeorgiaNo Yes Toledo Ohio

No Yes Post Falls IdahoYes Yes Modesto CaliforniaNo Yes Franklin North CarolinaNo Yes Taylor MichiganNo Yes Lake Worth FloridaNo Yes holiday FloridaNo Yes Davenport IowaNo Yes Cloverdale CaliforniaNo Yes Atlanta GeorgiaNo Yes Dayville ConnecticutNo Yes Cullowhee North CarolinaNo Yes Strattanville PennsylvaniaNo Yes Brooksville Florida

No Yes Rock Springs WyomingNo Yes Crosby TexasNo Yes Valley City OhioNo Yes Wellington MissouriNo Yes orlando Florida

No Yes Chicago IllinoisNo Yes Albuquerque New Mexico

No Yes Saratoga springs New YorkYes Yes Vestal New YorkNo Yes Brooksville Florida

No Yes Brooksville Florida


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No Yes Decatur TexasNo Twining Michigan

No Yes Renick West VirginiaNo Yes Indianapolis IndianaNo Yes Hot Springs National PaArkansasNo Yes Jackson KentuckyNo Yes Fayetteville TennesseeNo Yes Miami FloridaNo Yes New Paris PennsylvaniaNo Yes Fort myers FloridaNo Yes Nashville Tennessee


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Subject Resolution

Terrible comcast speed issues constantly 10/22/2016 Inconsistent SpeedMultiple issues 10/23/2016 Inconsistent SpeedCenturylink internet 10/24/2016 Inconsistent SpeedUnresolved Internet Issues 10/24/2016 Inconsistent SpeedRe: FCC complaint 10/24/2016 Inconsistent SpeedPoor internet service 11/17/2016 Inconsistent SpeedRefund Request Due To Negligence 11/17/2016 Inconsistent SpeedThrottling on the $60 "Unlimited LTE Plan". 11/17/2016 Inconsistent Speed

11/18/2016 Inconsistent Speed

Speed Throttling 11/18/2016 Inconsistent Speedcontinuing problems with Internet service 11/19/2016 Inconsistent SpeedComcast Advertised Speed 11/19/2016 Inconsistent Speedconstant slow speed at peek hours 11/21/2016 Inconsistent Speedslow internet 11/21/2016 Inconsistent SpeedComcast/Xfinity Internet & Cable... 12/16/2016 Inconsistent SpeedRe: Bad internet service 12/16/2016 Inconsistent SpeedCox internet speed 12/16/2016 Inconsistent SpeedVerizon 12/16/2016 Inconsistent SpeedVerizon 12/17/2016 Inconsistent SpeedInternet service issues 12/17/2016 Inconsistent SpeedDown internet, slow connection for many years 01/31/2017 Inconsistent SpeedInternet and FCC Not Protecting the Consumer 01/31/2017 Inconsistent SpeedBad service 01/31/2017 Inconsistent Speedthrottling youtube 01/31/2017 Inconsistent SpeedAT & T slow and intermittent service 01/31/2017 Inconsistent SpeedSlow Internet 02/01/2017 Inconsistent SpeedComcast not fixing main nodal issue 02/01/2017 Inconsistent SpeedTime Warner Cable Internet Servie 02/02/2017 Inconsistent SpeedInconsistent internet speed - upload and download 02/02/2017 Inconsistent SpeedCostumer service 02/02/2017 Inconsistent SpeedTime warner, Spectrum 02/02/2017 Inconsistent Speedcomcast hotspot service 02/02/2017 Inconsistent SpeedPort turned off after bill paid 02/02/2017 Inconsistent SpeedInternet service is not reliable 02/03/2017 Inconsistent SpeedFrontier Internet Services 02/03/2017 Inconsistent SpeedInternet Randomly Drops and Not Getting Promised Speeds 02/03/2017 Inconsistent Speed

Addendum to My Complaint Against AT&T 02/03/2017 Inconsistent SpeedMediacom Internet wifi never works 02/03/2017 Inconsistent SpeedInternet Speed 02/21/2017 Inconsistent SpeedRe: [FCC Complaints] Re: Bad service at huge price 02/21/2017 Inconsistent SpeedCenturylink Refusing to Repair the Outage 02/22/2017 Inconsistent SpeedDO NOT TRANSLATE 02/22/2017 Inconsistent SpeedInconsistent Speed with Internet Services 02/22/2017 Inconsistent SpeedCENTURY link is horrible 02/22/2017 Inconsistent Speed

Date (Ticket Created)

Internet Speed Sub Issue

Comcast upload speeds at certain times of day do not match the advertised speeds


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Re: Repeat continue data issue 02/22/2017 Inconsistent SpeedRe: Repeat continue data issue 02/22/2017 Inconsistent SpeedInternet service 02/23/2017 Inconsistent SpeedXfinity Speeds Extremely Slow / False Advertising 03/24/2017 Inconsistent SpeedComcast Internet Tv and Billing issues 03/24/2017 Inconsistent Speedinternet issues 03/24/2017 Inconsistent SpeedInternet is horrible 03/24/2017 Inconsistent SpeedCenturyLink 03/24/2017 Inconsistent SpeedBandwidth slowed by Spectrum Inc. 03/25/2017 Inconsistent SpeedFrontier DSL Internet Service 03/25/2017 Inconsistent SpeedSlow Internet speeds for over 1year and several complaints 03/25/2017 Inconsistent Speed

Internet service intermittently not up to advertised speed 03/25/2017 Inconsistent Speed

Paying for inferior internet service 03/25/2017 Inconsistent SpeedI've been dealing with slow data speeds for the past 4 years 03/26/2017 Inconsistent Speed

Speed less than advertised l 03/26/2017 Inconsistent SpeedDeliverybility below expectation 03/26/2017 Inconsistent Speedhigh cost of poor internet service 03/26/2017 Inconsistent SpeedWindstream Refusing to repair lines 03/26/2017 Inconsistent SpeedPoor internet service 03/26/2017 Inconsistent SpeedRe: [FCC Complaints] Re: AT&T internet 03/27/2017 Inconsistent Speed


purposely slowing down my internet 03/27/2017 Inconsistent SpeedRandom Speed Changes & Dissatisfying Service 03/27/2017 Inconsistent SpeedPoor Service 03/28/2017 Inconsistent SpeedHughes net 03/28/2017 Inconsistent SpeedInternet & Cable 03/28/2017 Inconsistent SpeedCompany slows my internet on vpn 03/28/2017 Inconsistent Speedlow speeds 03/28/2017 Inconsistent SpeedATT service complaint 03/28/2017 Inconsistent SpeedPoor internet speeds Adams Realtors 03/28/2017 Inconsistent SpeedSlow internet 03/28/2017 Inconsistent SpeedFrequent Ping Spikes/Packet Loss 03/28/2017 Inconsistent SpeedWindstream Communications Poor Service 03/28/2017 Inconsistent SpeedRe: Request received: I am being murdered with frequency 03/28/2017 Inconsistent Speed

Horrible Jumpy Speeds 03/29/2017 Inconsistent SpeedInternet Service 03/29/2017 Inconsistent SpeedInternet Connection 03/29/2017 Inconsistent SpeedInternet service intermittent. 03/29/2017 Inconsistent Speedovercharging and internet service speed goes up and down 03/29/2017 Inconsistent Speed

Poor internet performance at night 03/29/2017 Inconsistent Speed03/29/2017 Inconsistent Speed

Verizon home internet service HSI very poor speeds 03/30/2017 Inconsistent SpeedInternet Service 03/30/2017 Inconsistent Speed



Problem with Buckeye Cable system wouldn't upgrade for internet

Intermittent service, unfair charge for service repair, contract extension without approval.

Re: Request received: Re: Request received: I am being murdered with frequencyRe: Request received: Re: Request received: I am being murdered with frequency


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Frequent Outages & Slow Speeds 03/30/2017 Inconsistent SpeedInternet Speed 03/30/2017 Inconsistent SpeedInternet speed and reliability 03/30/2017 Inconsistent SpeedRetaliation 03/30/2017 Inconsistent SpeedExtremely Slow Internet Service 03/30/2017 Inconsistent SpeedInternet 03/30/2017 Inconsistent SpeedMediacom Internet 05/01/2017 Inconsistent SpeedPacket lost\ throttling 05/01/2017 Inconsistent Speedvery slow internet 05/01/2017 Inconsistent SpeedUnacceptable service 05/01/2017 Inconsistent SpeedAT&T internet service 05/02/2017 Inconsistent Speed

Ticket Id Company Name City

1477914 Internet Wireless Speed Comcast Current Customer No Marlborough1478000 Internet Satellite Speed Hughes Net Current Customer No Yes Mansfield1478085 Internet Cable Speed Time Warner Current Customer No Yes Lexington1478125 Internet DSL Speed CenturyLink Current Customer No Yes Alma1478131 Internet Cable Speed Comcast Current Customer No Yes Arlington1478173 Internet Cable Speed Other Current Customer No Yes Lawrence1478203 Internet Wireless Speed Other Current Customer No Yes Missouri City1478219 Internet Satellite Speed Hughes Net Current Customer No Yes Beaver1478230 Internet Cable Speed Mediacom Current Customer No Yes Moyock

1478250 Internet Cable Speed Charter Current Customer No Yes Helena1478301 Internet DSL Speed Frontier Communications Current Customer No Yes Sweet Valley1478658 Internet DSL Speed CenturyLink Current Customer No Yes Pocahontas1479180 Internet Cable Speed Comcast Current Customer No Yes elwood1479328 Internet DSL Speed Frontier Communications Current Customer No Yes Spring Creek1479511 Internet DSL Speed Frontier Communications Current Customer No Yes Spring Creek1479512 Internet Cable Speed Time Warner Current Customer No Yes Winston-Salem1479690 Internet Cable Speed Windstream Communications Former Customer No Yes Lawrenceburg1479747 Internet Cable Speed Comcast Current Customer No Yes Rockford

1479782 Internet Cable Speed Comcast Current Customer No Yes Arlington1479978 Internet DSL Speed Frontier Communications Current Customer No Yes SPRING CREEK

1480115 Internet DSL Speed Frontier Communications Current Customer No Yes Spring Creek1480136 Internet DSL Speed Frontier Communications Current Customer No Yes Spring Creek

1480163 Internet DSL Speed Frontier Communications Current Customer No Yes Elko1480273 Internet Fiber Speed Frontier Communications Current Customer No Yes Spring creek1480335 Internet Cable Speed Time Warner Current Customer No Yes Durham1480467 Internet DSL Speed Frontier Communications Current Customer No Yes Monroe1480527 Internet DSL Speed Frontier Communications Current Customer No Yes SPRING CREEK

Ticket Form

Internet Method

Internet Issues

Relationship to Company



1480547 Internet Wireless Speed Frontier Communications Current Customer No Yes Spring Creek1480599 Internet Cable Speed Comcast Current Customer No Yes Denver1480781 Internet Cable Speed Comcast Current Customer No Yes San Leon1480788 Internet Fiber Speed AT&T Current Customer Yes Yes Hialeah1480834 Internet Cable Speed Comcast Current Customer No Yes Knoxville1480886 Internet Fiber Speed AT&T Current Customer Yes Yes Hialeah1481497 Internet Wireless Speed Comcast Current Customer No Yes Chicago1481573 Internet Cable Speed Comcast Current Customer No Yes Pittsburgh

1481586 Internet Wireless Speed Comcast Current Customer No Yes Madison1481978 Internet Wireless Speed Frontier Communications Current Customer No Yes Spring Creek1482162 Internet DSL Speed Frontier Communications Current Customer No Yes Lewisville1482220 Internet Cable Speed Comcast Current Customer No Yes Collierville1482221 Internet Wireless Speed Sprint Current Customer No Yes Los Angeles1482552 Internet Wireless Speed Frontier Communications Current Customer No Yes College Station1482580 Internet DSL Speed TDS Current Customer No Yes Backus1482644 Internet Cable Speed Comcast Current Customer No Yes Miami1482711 Internet DSL Speed CenturyLink Current Customer No Yes WHEATFIELD1482716 Internet DSL Speed Frontier Communications Current Customer Yes Yes mcnary1482719 Internet Wireless Speed Other Current Customer No Yes Espanola

1482740 Internet DSL Speed Frontier Communications Current Customer No Yes Springerville1482743 Internet DSL Speed AT&T Current Customer No No Sandy Springs

1482791 Internet DSL Speed Frontier Communications Current Customer No Yes Eagar1482821 Internet DSL Speed TDS Current Customer No Yes Epworth1483122 Internet Wireless Speed Frontier Communications Former Customer No Yes Snowflake1483246 Internet DSL Speed Frontier Communications Current Customer No Yes SULPHUR SPRINGS1483255 Internet DSL Speed CenturyLink Current Customer No Yes Orrtanna1484722 Internet DSL Speed Windstream Communications Current Customer No Yes Plattsmouth1484805 Internet Wireless Speed CenturyLink Current Customer No Yes Yacolt1484921 Internet DSL Speed Frontier Communications Current Customer No Yes snowflake1484951 Internet Cable Speed Comcast Current Customer No Yes Greeley1484975 Internet DSL Speed Windstream Communications Current Customer No Yes Waynesburg

1484999 Internet DSL Speed Frontier Communications Current Customer No Yes Ridgecrest

1485350 Internet DSL Speed CenturyLink Former Customer No Yes oracle1594708 Internet DSL Speed Frontier Communications Current Customer No Yes Waleksa1595343 Internet Wireless Speed Verizon Wireless Current Customer No Yes Port Huron1595756 Internet Wireless Speed Other Current Customer No Yes Lubbock1596021 Internet Cable Speed CenturyLink Current Customer No No Fayetteville1596247 Internet Cable Speed Comcast Current Customer No Yes Santa Fe

1596305 Internet DSL Speed CenturyLink Former Customer No Yes Englewood1596350 Internet Wireless Speed Comcast Current Customer Yes Yes Carmichael

1596443 Internet Cable Speed Comcast Current Customer No Yes Pingree Grove1596450 Internet DSL Speed Windstream Communications Current Customer No Yes Paden1596490 Internet Wireless Speed Comcast Current Customer No Yes Jacksonville1596492 Internet Wireless Speed Verizon Wireless Current Customer No Yes Batesville1596547 Internet DSL Speed CenturyLink Current Customer No Yes Russellville1596608 Internet Cable Speed Cox Current Customer No Yes Henderson1596618 Internet Cable Speed Other Current Customer No Yes Acworth1596689 Internet Wireless Speed CenturyLink Current Customer No Yes Warrenton1596736 Internet DSL Speed AT&T Current Customer Yes Yes Bogalusa1596737 Internet DSL Speed Frontier Communications Current Customer No Yes Marion1596739 Internet Wireless Speed Verizon Wireless Current Customer No Yes Eaton Rapids1596930 Internet DSL Speed Frontier Communications Current Customer Yes Yes Los Alamitos

1597143 Internet DSL Speed TDS Current Customer No Yes Blue Ridge1597200 Internet Wireless Speed Verizon Wireless Current Customer No Yes Covington1597382 Internet Cable Speed Time Warner Current Customer No Yes Pikeville1597899 Internet Cable Speed Time Warner Current Customer No Yes Utica1598146 Internet Wireless Speed Verizon Wireless Current Customer No Yes Red Rock1598196 Internet Wireless Speed Verizon Current Customer No Yes Shepardsville1598418 Internet DSL Speed TDS Current Customer No Yes Mineral Bluff1599146 Internet Cable Speed Windstream Communications Current Customer No Yes Henryetta1599455 Internet Cable Speed Other Current Customer No Yes Clermont1599952 Internet DSL Speed Verizon Current Customer No Yes Charles City1600142 Internet Wireless Speed Verizon Wireless Current Customer No Yes McEwen

1600158 Internet Wireless Speed Verizon Wireless Current Customer No Yes McEwen1600451 Internet Fiber Speed AT&T Current Customer No Yes Cary1600523 Internet Wireless Speed Other Current Customer No Yes Pine1600752 Internet Wireless Speed Verizon Wireless Current Customer No Yes Port Huron1601220 Internet Wireless Speed Comcast Current Customer No Yes Weetover1601857 Internet Satellite Speed Hughes Net Current Customer No Yes Manhattan1602518 Internet Wireless Speed Comcast Current Customer No Yes Whiting1602825 Internet Cable Speed Other Current Customer No Yes Richmond

1602828 Internet DSL Speed Other Current Customer No Yes Decatur

1602843 Internet Wireless Speed Verizon Wireless Current Customer No Yes Ohatchee

100

State Subject Resolution Internet Speed Sub Issue

Connecticut slow services 02/27/2017 Less than Advertised SpeedTexas Internet is not what has been paid for 02/27/2017 Less than Advertised SpeedSouth Carolina Slow internet 02/27/2017 Less than Advertised SpeedArkansas Slow speed and inconsitant Internet 02/27/2017 Less than Advertised SpeedVirginia Bad Internet 02/27/2017 Less than Advertised SpeedKansas Slow Internet Speeds 02/27/2017 Less than Advertised SpeedTexas Entouch Data caps 02/27/2017 Less than Advertised SpeedOregon Slow Internet/download speed 02/27/2017 Less than Advertised SpeedNorth Carolina Extremely slow upload speeds when using SCP protocol 02/28/2017 Less than Advertised Speed

Montana false advertising 02/28/2017 Less than Advertised SpeedPennsylvania unreliable internet 02/28/2017 Less than Advertised SpeedArkansas CenturyLink problems 02/28/2017 Less than Advertised SpeedIndiana poor internet speeds 02/28/2017 Less than Advertised SpeedNevada Internet service 02/28/2017 Less than Advertised SpeedNevada Slow inconsistent Internet 02/28/2017 Less than Advertised SpeedNorth Carolina Speed less than half what I'm paying for 02/28/2017 Less than Advertised SpeedIndiana Services 02/28/2017 Less than Advertised SpeedIllinois not fixing internet problem after numerous complaints 02/28/2017 Less than Advertised Speed

Virginia Slow Speeds 02/28/2017 Less than Advertised SpeedNevada 02/28/2017 Less than Advertised Speed

Nevada Frontier internet 02/28/2017 Less than Advertised SpeedNevada Sub par and often no internet, well below what we pay for 02/28/2017 Less than Advertised Speed

Nevada Internet 02/28/2017 Less than Advertised SpeedNevada Frontier 02/28/2017 Less than Advertised SpeedNorth Carolina Time Warner Cable 02/28/2017 Less than Advertised SpeedNew York Internet or Lack of Internet 02/28/2017 Less than Advertised SpeedNevada 03/01/2017 Less than Advertised Speed


Frontier Communications less than advertised/inconsistent speed

Charging for specific internet speeds and unable to deliver the advertised speed

Nevada Internet Problems 03/01/2017 Less than Advertised SpeedColorado internet speed slower than advertised 03/01/2017 Less than Advertised SpeedTexas Inernet 03/01/2017 Less than Advertised SpeedFlorida Complaint for lack of service or bad service 03/01/2017 Less than Advertised SpeedTennessee Comcast internet 03/01/2017 Less than Advertised SpeedFlorida Internet less than contracted and no consistent 03/01/2017 Less than Advertised SpeedIllinois Comcast Internet Services-Fraud 03/01/2017 Less than Advertised SpeedPennsylvania 03/01/2017 Less than Advertised Speed

Mississippi Internet Service 03/01/2017 Less than Advertised SpeedNevada Frontier communications 03/01/2017 Less than Advertised SpeedMinnesota Slow internet speed 03/01/2017 Less than Advertised SpeedTennessee Issues with Comcast 03/01/2017 Less than Advertised SpeedCalifornia Voice?Data Service 03/01/2017 Less than Advertised SpeedTexas Customer service 03/01/2017 Less than Advertised SpeedMinnesota Extremely slow internet, no choices 03/01/2017 Less than Advertised SpeedFlorida COMCAST-XFINITY Extreme Internet 03/01/2017 Less than Advertised SpeedIndiana Not receiving internet speed as advertised 03/01/2017 Less than Advertised SpeedArizona internet speed 03/01/2017 Less than Advertised SpeedNew Mexico 03/01/2017 Less than Advertised Speed

Arizona poor service 03/01/2017 Less than Advertised SpeedGeorgia 03/01/2017 Less than Advertised Speed

Arizona Very Unsatisfactory Service 03/02/2017 Less than Advertised SpeedGeorgia TDS Telecom Internet Service 03/02/2017 Less than Advertised SpeedArizona Frontier communications 03/02/2017 Less than Advertised SpeedTexas poor/slow download, fraud in download speed 03/02/2017 Less than Advertised SpeedPennsylvania Internet Access/Speed 03/02/2017 Less than Advertised SpeedNebraska Windstream Communications Service Issue 03/02/2017 Less than Advertised SpeedWashington Centurylink internet. 03/02/2017 Less than Advertised SpeedArizona bad frontier service 03/02/2017 Less than Advertised SpeedColorado XFINITY/COMCAST 03/02/2017 Less than Advertised SpeedPennsylvania Slow internet 03/02/2017 Less than Advertised Speed

Re: [FCC Complaints] Re: poor internet. Paid for service I continually do not receive. Update 3/1/2017

My internet has been periodically slower than what I pay for

Internet Speed and Ping slowed to an unacceptable amount

California 03/03/2017 Less than Advertised Speed

Arizona billing and service issue 03/03/2017 Less than Advertised SpeedGeorgia poor internet service 04/28/2017 Less than Advertised SpeedMichigan internet 04/28/2017 Less than Advertised SpeedTexas Slow speed 04/28/2017 Less than Advertised SpeedNorth Carolina Throttling 04/29/2017 Less than Advertised SpeedNew Mexico Internet speed is a faction of what is being paid for. 04/29/2017 Less than Advertised Speed

Colorado fraudulent activities of centurylink 04/29/2017 Less than Advertised SpeedCalifornia Comcast Xfinity Customer service and Internet Speed 04/29/2017 Less than Advertised Speed

Illinois Comcast 04/29/2017 Less than Advertised SpeedOklahoma slow dsl service 04/29/2017 Less than Advertised SpeedFlorida Extremely Bad Internet Service - Comcast 04/29/2017 Less than Advertised SpeedIndiana Data Limit Issue on unlimited plan 04/29/2017 Less than Advertised SpeedArkansas Centurylink Deceptive Business Practices 04/29/2017 Less than Advertised SpeedNevada Complaint 04/30/2017 Less than Advertised SpeedGeorgia DirecPath ISP 04/30/2017 Less than Advertised SpeedMissouri Wifi 04/30/2017 Less than Advertised SpeedLouisiana Att uverse 04/30/2017 Less than Advertised SpeedIllinois Internet Service 04/30/2017 Less than Advertised SpeedMichigan Verizon's businessman practices 04/30/2017 Less than Advertised SpeedCalifornia 04/30/2017 Less than Advertised Speed

Georgia slow and no internet 04/30/2017 Less than Advertised SpeedTennessee VERIZON INTERNET 04/30/2017 Less than Advertised SpeedNorth Carolina TIME WARNER CABLE SLOW SPEEDS 05/01/2017 Less than Advertised SpeedNew York Internet issues with Spectrum 05/01/2017 Less than Advertised SpeedTexas Verizon home fusion data speed change 05/01/2017 Less than Advertised SpeedIndiana Verizion "unlimited" plan for home internet. 05/01/2017 Less than Advertised SpeedGeorgia Extremely slow internet access speed 05/01/2017 Less than Advertised SpeedOklahoma Internet servive 05/01/2017 Less than Advertised SpeedFlorida Internet Speed 05/01/2017 Less than Advertised SpeedVirginia Verizon internet 05/02/2017 Less than Advertised SpeedTennessee Home phone and internet 05/02/2017 Less than Advertised Speed

Frontier Communications High Speed Internet is Excessively Slow

Internet speeds not as advertised, and extremely unreliable

Tennessee Home phone and internet 05/02/2017 Less than Advertised SpeedNorth Carolina ATT Fiber 05/02/2017 Less than Advertised SpeedColorado Failure to deliver service as advertised 05/02/2017 Less than Advertised SpeedMichigan internet 05/02/2017 Less than Advertised SpeedWest Virginia Throteling 05/02/2017 Less than Advertised SpeedIllinois Hughesnet Satellite Internet Service 05/02/2017 Less than Advertised SpeedNew Jersey Comcast internet speed 05/02/2017 Less than Advertised SpeedVirginia Unacceptable speeds compared to what we're paying for 05/02/2017 Less than Advertised Speed

Arkansas 05/02/2017 Less than Advertised Speed

Alabama Verizon LTE Installed Unlimited Internet 05/02/2017 Less than Advertised Speed

Internet signal not what ARK-O said it would be! With no action by company to address complaints.

Ticket Id Internet Issues

336521 Internet Wireless Interference Sprint No

336767 Internet Wireless Interference Cricket No

336847 Internet Cable Interference Comcast No

336892 Internet Cable Interference Comcast No

337094 Internet Cable Interference Mediacom No

337301 Internet Wireless Interference US Cellular No369352 Internet DSL Interference Other No437824 Internet Cable Interference Comcast No438054 Internet Cable Interference Other No

438078 Internet Cable Interference Other No438365 Internet Wireless Interference Comcast No438558 Internet Wireless Interference AT&T No438812 Internet Cable Interference Comcast Yes438889 Internet Cable Interference Time Warner No438895 Internet Wireless Interference Time Warner No438904 Internet Wireless Interference AT&T No438970 Internet Cable Interference Cox No439039 Internet Cable Interference CenturyLink No

439071 Internet Cable Interference Comcast No439249 Internet Cable Interference Comcast No439631 Internet Cable Interference Sudden Link No440168 Internet Cable Interference Comcast No440317 Internet Wireless Interference Other No440552 Internet Wireless Interference T-Mobile No

440844 Internet Wireless Interference AT&T No441399 Internet Cable Interference Other No

441482 Internet Wireless Interference Cox No441489 Internet Wireless Interference CenturyLink No441759 Internet Cable Interference Mediacom No

441784 Internet Cable Interference Comcast No441917 Internet DSL Interference Comcast No540376 Internet Cable Interference Comcast Yes540448 Internet Cable Interference Comcast No540535 Internet Wireless Interference Other No

540745 Internet DSL Interference CenturyLink No547442 Internet DSL Interference Other No625142 Internet Cable Interference Comcast No625161 Internet Cable Interference Sudden Link No

625230 Internet Satellite Interference Other No625339 Internet Cable Interference Mediacom No

Ticket Form

Internet Method

Company Name




625341 Internet Cable Interference Comcast No625373 Internet Cable Interference Comcast Yes625783 Internet Cable Interference Comcast No

625851 Internet Wireless Interference Comcast No

626047 Internet DSL Interference Comcast No732105 Internet Cable Interference Comcast No732319 Internet Cable Interference Comcast No732334 Internet DSL Interference CenturyLink No

732437 Internet Fiber Interference Verizon No732573 Internet Cable Interference Comcast No732608 Internet Cable Interference Comcast No732915 Internet Cable Interference Time Warner No733117 Internet Cable Interference Comcast No733396 Internet Wireless Interference Other No733736 Internet Cable Interference Comcast Yes1303492 Internet Wireless Interference Comcast Former Customer No Yes1303675 Internet Cable Interference Other Current Customer No Yes

1303720 Internet DSL Interference Verizon Current Customer No Yes1303995 Internet Wireless Interference AT&T Current Customer Yes Yes1304244 Internet Cable Interference Comcast Current Customer No Yes1304554 Internet Cable Interference Comcast Current Customer No Yes1305443 Internet Cable Interference Comcast Current Customer No Yes1306224 Internet Wireless Interference AT&T Current Customer No Yes1487934 Internet DSL Interference CenturyLink Current Customer No Yes1487948 Internet Wireless Interference T-Mobile Current Customer No No

1488531 Internet DSL Interference CenturyLink Current Customer No No1488751 Internet Wireless Interference Other Other No Yes1489029 Internet Wireless Interference CenturyLink Current Customer No Yes1490458 Internet Fiber Interference Other Other No No

1491266 Internet Wireless Interference Other Other No No1491844 Internet Cable Interference Comcast Current Customer No No

1492075 Internet DSL Interference CenturyLink Current Customer No No1492119 Internet Cable Interference Other Current Customer No No

1492475 Internet Wireless Interference T-Mobile Former Customer No Yes

1492935 Internet Wireless Interference AT&T Other Yes No1493154 Internet Wireless Interference Sudden Link Current Customer No Yes

1576263 Internet Cable Interference Mediacom Current Customer No Yes1576519 Internet Cable Interference AT&T Other No No

1576795 Internet Cable Interference Other Current Customer No Yes1577199 Internet Cable Interference Frontier Com Current Customer No Yes1578969 Internet Wireless Interference Comcast Current Customer No Yes

1580128 Internet Cable Interference Other Current Customer No Yes1580178 Internet DSL Interference Frontier Com Current Customer No Yes

1580407 Internet Wireless Interference Comcast Current Customer No Yes1580965 Internet Wireless Interference Comcast Current Customer No Yes1581239 Internet Cable Interference Comcast Current Customer No Yes1581475 Internet DSL Interference Mediacom Current Customer No Yes1581485 Internet Cable Interference Cox Current Customer No Yes1581532 Internet Wireless Interference Charter Current Customer No No1581543 Internet Wireless Interference Other Prospective Custo Yes Yes1581718 Internet Cable Interference Comcast Current Customer No Yes1582967 Internet Wireless Interference Other Other No No1583486 Internet Cable Interference AT&T Current Customer No No

1584514 Internet Wireless Interference Verizon WirelCurrent Customer No No1585597 Internet DSL Interference Frontier Com Current Customer No No

1587124 Internet Cable Interference Comcast Current Customer No No

1587191 Internet Fiber Interference AT&T Current Customer No Yes1587276 Internet DSL Interference AT&T Current Customer No Yes

1587564 Internet Cable Interference Comcast Current Customer No Yes1587837 Internet Wireless Interference Verizon WirelCurrent Customer No Yes

100

City State Subject Resolution

Fort Lauderdale Florida

Milwaukee Wisconsin Cricket Wireless Interferes With Hotspot Operation

Woodstock Georgia COMCAST'S EXTREMELY POOR "Customer Service"

Ladson South Carolina

Cedar Rapids Iowa Javascript injections from Mediacom into all websites

Sterling Illinois Wireless TetheringFort Myers Florida obsenitesy or privacy constittional rightsMonessen Pennsylvania virusSacramento California

Las Vegas Nevada Gamesdesktop.com malwareStone mountain Georgia Comcast charging for non usage of InternetLos Angeles California AT&T throttling "unlimited" internet plan.Philadelphia Pennsylvania Internet drops randomlybuffalo New York Sudden lag spikesLos angeles California Time Warner's Unfair Business EthicsSimi valley California Internet Throttling/Denial of serviceParma Heights Ohio Cox Communications breach of data integrityDENVER Colorado

Sammamish Washington Comcast bandwidth shaping and throttling.Chicago Illinois Service InterruptionDiboll Texas DATA CAPSNashville Tennessee Comcast Internet limitsDickinson Alabama Hackingweston Florida Blocked by T-Mobile from using data on my device

Rochester New York Phone and Internet hackingBristow Virginia

virgnia beach Virginia 'cox 'communicationsThe Villages Florida Unwanted text messagesColona Illinois

Covington Georgia Comcast Data CapsCape Coral Florida Repeated requests to remove my email addressVolo Illinois Comcast and AT&T bsOPA LOCKA Florida INTERNET SERVICE ISSUEGreensboro North Carolina

Eustace Texas email spamSt. Paul Minnesota POPP CommunicationsKey West Florida Comcast Data CapsStillwater Oklahoma

SEARS Michigan ONLINE SCAMUrbandale Iowa Data Caps are ridiculous

unsolicited texts - all day and night for more than one week

Unfair/unreasonable Data Caps regardless of bandwidth tier

Someone claiming to be from Microsoft sends a virus message to my computer

CUT INTERNET CABLES IN NEW TOWNHOME AT 11264 W. RICE PLACE, LITTLETON, CO 80127

Unfounded Listing of Small Business on Spamhaus Blacklist

village of cleveland misrepresented on site : clevelandil.com

I believe my internet is be hacked as a form of harassment

Complaint regarding SuddenLink internet services and incorrect data caps

Linden New Jersey COMCASTSalem Massachusetts Intermittent Connection/Throttling maybe?Royal Oak Michigan Internet service breaks up, makes computer and TV buffer

Essex Junction Vermont

Savannah Georgia Comcast Data CapsCastle Rock Colorado Comcast BusinessMount Vernon Washington Internet Speed/Advertising Pop-UpsApache Junction Arizona CENTURYLINK/QWEST HAVE HACKED MY COMPUTERS

Hewlettt New York spamMeridianville Alabama Comcast utilizing Man in the Middle Attack ProxyPunta Gorda Florida Issues with ComcastEndicott New York Harassment and soliciting of personal informationPitman New Jersey smart search . netPalo Alto California Wifi blocking at Sheraton Waikiki hotelRoanoke Indiana NO SERVICEModesto California Billing/Customer ServiceUpper Darby Pennsylvania

Greenville Pennsylvania Verizon dslHanford California Loosing Singal Cable Service ATTNaugatuck Connecticut Data CapsAtlanta Georgia Comcast Refusing to Respondphiladelphia Pennsylvania continued interrupted serviceRohnert Park California removed phone insurance on my accountNathalie Virginia CenturylinkChester Pennsylvania Terrorism/Electoral Vote Hacking/Nuclear Bomb Threats

Albuquerque New Mexico computer bug freeze scamWilliamsburg Kentucky WEKC Gerald Parkseden prairie Minnesota interuption of internet serviceKingman Arizona

Non-disclosed Texas Yahoo Mail RestrictionPetersburg Virginia Intrusion while trying to reset Discover account password.

Ocala Florida Virus scam interceptMadison Wisconsin browser interference with my bank account password

anchorage Alaska

Laredo Texas Conspiracycharleston West Virginia

Moultrie Georgia InternetOrlando Florida "INTELLECTUAL PROPERTY ON RISKS NOTIFICATION"®.

Uniontown Pennsylvania PHONE SERVICE!!!!!!!!!!!!!!!!!hillsboro Oregon frontier service not activeHyattsville Maryland

Daytona Beach Florida Noise from cable leakage causing internet issuesBanks Oregon Internet disconnecting multiple times per day

Neighbor's Wireless Router with Incorrect Country Code Disrupting my Wifi Connectivity

Connection problem on their side. Leave me without service. Didn't check their side first.

Internet bait and switch advertising possible criminal activity

certified signed reciept return mail article number 7013 1710 0001 2252 9847 stamped march 14 2014 fcc mailroom 214 medford 9750

outage with my cable company over 24 hours and not getting credit for

FCC refusal to investigate Comcast Illegal business practices.

auburn Washington got my computer hackedTucson Arizona Comcast keeps intruding in on my website.Sewickley Pennsylvania Comcast is Punishing me for their inepitudeJacksonville Illinois Mediacom scamMesa Arizona Consistent Service InteruptionsSaint Louis Missouri invasion of my desktopBaltimore Maryland Conde Naste TravelerTucson Arizona Comcast SurveyBakersfield California CensorshipMarathon Florida scam call re russian hacking into friends internet account.

Harrison Michigan Raised latency issuesRipley West Virginia

Seattle Washington

Loganville Georgia Service outage more than 24hrsMinco Oklahoma Not getting what I am Paying for. Intermittent services

Minneapolis Minnesota Valid email address deemed invalidElizabeth city North Carolina Billing

Deleting passwords randomly while using AOL email service that I pay for. Then, soliciting to sell users a security program usinPop Up stating with audible voice that Microsoft on my computer has been corupted.

06/12/2015

06/12/2015

06/12/2015

06/12/2015

06/12/2015

06/12/201506/26/201507/30/201507/30/2015

07/30/201507/30/201507/30/201507/30/201507/30/201507/30/201507/30/201507/31/201507/31/2015

07/31/201507/31/201507/31/201507/31/201507/31/201507/31/2015

07/31/201508/01/2015

08/01/201508/01/201508/01/2015

08/01/201508/01/201509/20/201509/20/201509/20/2015

09/21/201509/23/201510/31/201510/31/2015

10/31/201510/31/2015


Internet Interference Sub Issue

10/31/201510/31/201511/01/2015

11/01/2015

11/01/201512/31/201512/31/201512/31/2015

12/31/201512/31/201512/31/201512/31/201512/31/201501/01/201601/01/201611/04/2016 Other11/05/2016 Other

11/05/2016 Other11/05/2016 Other11/05/2016 Other11/06/2016 Other11/07/2016 Other11/07/2016 Other03/05/2017 Other03/05/2017 Other

03/06/2017 Other03/06/2017 Other03/06/2017 Other03/07/2017 Other

03/07/2017 Other03/07/2017 Other

03/07/2017 Other03/07/2017 Other

03/07/2017 Other

03/08/2017 Other03/08/2017 Other

04/20/2017 Other04/20/2017 Other

04/20/2017 Other04/20/2017 Other04/21/2017 Other

04/21/2017 Other04/21/2017 Other

04/21/2017 Other04/22/2017 Other04/22/2017 Other04/22/2017 Other04/22/2017 Other04/23/2017 Other04/23/2017 Other04/23/2017 Other04/24/2017 Other04/24/2017 Other

04/24/2017 Other04/25/2017 Other

04/25/2017 Other

04/25/2017 Other04/25/2017 Other

04/25/2017 Other04/25/2017 Other

Ticket Id Company Name

1282270 Internet Cable Interference Time Warner Current Customer

1282285 Internet Cable Interference Time Warner Current Customer1282720 Internet Cable Interference Other Other

1283154 Internet Wireless Interference CenturyLink Former Customer

1283194 Internet Wireless Interference Other Other1283298 Internet Wireless Interference Sprint Current Customer

1283426 Internet Wireless Interference Other Current Customer

1283477 Internet Cable Interference Cox Current Customer1548146 Internet Wireless Interference Other Other

1548579 Internet Wireless Interference Other Prospective Customer1548793 Internet Fiber Interference Other Current Customer

1549554 Internet Cable Interference Charter Current Customer

1549754 Internet Wireless Interference Other Other

1549904 Internet Cable Interference Time Warner Current Customer

1549919 Internet Wireless Interference Bright House Current Customer


1550603 Internet Cable Interference Comcast Current Customer1551365 Internet DSL Interference CenturyLink Former Customer

1551742 Internet Fiber Interference Verizon Current Customer1552027 Internet Wireless Interference Other Other1552299 Internet Cable Interference Comcast Current Customer

1553537 Internet Cable Interference AT&T Current Customer

1553718 Internet Fiber Interference Bright House Current Customer1554458 Internet Wireless Interference Other Current Customer1554516 Internet Cable Interference Windstream Communications Current Customer1555346 Internet Wireless Interference Other Current Customer

1555588 Internet Cable Interference Comcast Current Customer1555985 Internet Wireless Interference Cox Current Customer1558335 Internet Wireless Interference Other Current Customer

1559243 Internet Cable Interference Cox Current Customer1559778 Internet Wireless Interference AT&T Current Customer1560342 Internet Wireless Interference Other Current Customer

1560779 Internet Wireless Interference MetroPCS Current Customer

Ticket Form

Internet Method

Internet Issues


1560918 Internet Wireless Interference AT&T Other

1562150 Internet Wireless Interference AT&T Current Customer1562823 Internet Cable Interference Other Current Customer1563330 Internet Cable Interference Comcast Current Customer

1564870 Internet Cable Interference Verizon Current Customer

1565124 Internet Fiber Interference AT&T Former Customer

1565421 Internet Wireless Interference AT&T Current Customer1565955 Internet Wireless Interference Comcast Current Customer1566123 Internet Wireless Interference Other Other

1567037 Internet Cable Interference Comcast Current Customer1567049 Internet Cable Interference Cox Current Customer1567600 Internet Wireless Interference Comcast Current Customer

1567640 Internet DSL Interference Other Current Customer

1567953 Internet Cable Interference Verizon Wireless Current Customer

1568290 Internet DSL Interference Verizon Current Customer1568674 Internet Wireless Interference DIRECTV Current Customer1571151 Internet Wireless Interference Other Other1571202 Internet DSL Interference Charter Current Customer1571212 Internet Cable Interference Bright House Current Customer

1571244 Internet Wireless Interference DIRECTV Current Customer1571561 Internet Cable Interference Comcast Current Customer1571831 Internet Cable Interference Time Warner1571883 Internet DSL Interference Comcast Other1572556 Internet DSL Interference AT&T Former Customer

1572967 Internet Wireless Interference Sprint Other

1573152 Internet Cable Interference Other Other

1573206 Internet Wireless Interference Comcast Current Customer1573964 Internet Cable Interference Other Other

1574496 Internet Wireless Interference AT&T Other

1576438 Internet Wireless Interference Other Current Customer1576574 Internet Wireless Interference T-Mobile Current Customer1577036 Internet Wireless Interference Comcast Current Customer1578243 Internet Wireless Interference Comcast Current Customer1579128 Internet Wireless Interference AT&T Current Customer

1579292 Internet Wireless Interference T-Mobile Current Customer1579434 Internet Cable Interference Cable One Current Customer

1579747 Internet Wireless Interference Dish Network Current Customer

1580764 Internet Wireless Interference Time Warner Current Customer

1581026 Internet Cable Interference Other Current Customer

1581237 Internet Cable Interference Mediacom Current Customer

1581401 Internet Wireless Interference Verizon Former Customer1581858 Internet Wireless Interference Verizon Wireless Other1582098 Internet Wireless Interference AT&T Current Customer1583086 Internet Cable Interference Other Other1584473 Internet Wireless Interference Verizon Current Customer1584770 Internet Wireless Interference Sprint Prospective Customer

1584793 Internet Satellite Interference MetroPCS Current Customer1585939 Internet Wireless Interference Comcast Current Customer

1586397 Internet Wireless Interference Other Other

1590474 Internet Wireless Interference AT&T Other1590594 Internet Cable Interference Comcast Current Customer

1590923 Internet Cable Interference Other Other1593232 Internet Cable Interference Cox Current Customer1593501 Internet DSL Interference Frontier Communications Former Customer


1595447 Internet DSL Interference Verizon Current Customer

1595520 Internet Cable Interference Other Other1595699 Internet Cable Interference Cox Current Customer1596363 Internet Cable Interference Other Current Customer1596437 Internet DSL Interference Comcast Current Customer

1599249 Internet Cable Interference Other Current Customer1599401 Internet Wireless Interference T-Mobile Former Customer1601634 Internet DSL Interference AT&T Current Customer1602209 Internet Wireless Interference Verizon Wireless Current Customer

1602867 Internet Cable Interference Charter Current Customer1604383 Internet Wireless Interference Other Current Customer

1609183 Internet DSL Interference CenturyLink Former Customer

100

City State Subject

No No New York City New York

No Yes Chino California TWC and FrontierNo No Brooklyn North Carolina Remote instituted loss of PC use

No Yes Blaine Nebraska google and aol email and facebook

No Yes Santa Cruz California Internet spyware scamNo No Virginia Beach Virginia

No No Watauga Texas

No Yes Norfolk Virginia bad serviceNo Yes Spartanburg South Carolina Wifi interference from HAM radio

No No San Diego California blockedNo No CHARLOTTE North Carolina

No Yes Florence Montana Pop-up with bogus phone number

No No New Kensington Pennsylvania

No Yes Matthews North Carolina

No Yes INDIANAPOLIS Indiana

No Yes Longview Texas Weekly Internet service interruption

No Yes north miami beach Florida over billing again/ no helpNo Yes new mexico New Mexico

No Yes Port Trevorton Pennsylvania Verizon internet.No Yes Orange park Florida Xfinity wifi

Yes Dublin California

No No Shreveport Louisiana

No Yes Zephyrhills Florida Spectrum internet Services.No Yes Scottsdale Arizona Wifi Hot Spot BlockedNo Yes Lake Butler Florida Windstream Internet ServiceYes No Ontario California

No No Albuquerque New Mexico Guardian Angel siteNo Yes Irvine California Under attack on the net

No Washington District of Columbia

No No las vegas Nevada blocking the computerNo Yes Atlanta Georgia Faulty serviceNo No Seal Beach California

No Yes Taylor Michigan Complaint



Time Warner interrupts my service with their "30 second survey"

Illegal selling of Cell Phone Jammers within the United States

Deliberate disabling of 3g/4g cellular services

Rogue Access point blocking our WiFi Signal in a portion of our space

Wifi interference or radio harassment at my Propertyinternet service from Spectrum/Time WarnerMislead in order for Spectrum to obtain my business

centurylink throttling internet speeds of competitors sites

Comcast altering websites, injecting their own contentFREEING UP THE INTERNET THAT APPEARS TO BE UNDER SEIGE, TOO, WHILE I AM FILING MY SUITS

gang stalking stalkers who are using many tactics to bother me

Calling on FCC to investigate Google Online Practices

Abusive and excessive CAPTCHA usage

No Yes Rehoboth Delaware

No North Richland Hills Texas Email problem with AT&TNo No Lodi California sattelite fcc piratingNo Yes Snohomish Washington Interference from Xfinity Hotspots

No Yes somerset New Jersey

No Yes Carol Stream Illinois

No Yes North Lauderdale Florida Att uverse InternetNo Yes los Alamos New Mexico preserve net neutralityNo No Brazil Indiana

No Yes DeKalb ` Illinois ComcastNo No Laguna Hills California Wireless InterferenceNo Yes Cape Coral Florida

No Yes Kapaau Hawaii

No Yes Cortland New York

No No Howard Beach New York ScamNo No bountiful Utah computer virusNo Yes Walnut California Interference with SoftwareNo Yes Lawrenceburg Tennessee BlockingNo Yes Palm Bay Florida

No Yes pittsburg California ATTNo Yes PEORIA Illinois Internet Outage

Turner Maine Jamming device on GitHubNo No Chicago Illinois Comcast xfinityYes Yes springfield Illinois

No Yes Philadelphia Pennsylvania Internet blocked broken internet

No Yes Versailles Kentucky Top...! (Internet Protocol Address)

No Yes Wolcott Connecticut Internet manipulationNo No Sleaford Colorado

No Yes Wauna Washington

No Yes Bronx New York remote control of my computerNew York New York Hacking

No Yes Jacksonville Florida XfinityNo Yes Augusta Georgia InternetNo Yes Vero Beach Florida

No No San Francisco California interfering with 911 callNo Yes Caldwell Idaho My problem is NOT fixed

Schools illegal use of cell phone jammers

Jamming of Internet/Fios daily due to HATE CRIMES,PRIVACY INVADATIONS,BULLYINGIllegal billing and phone and internet disconnect without notice

noticed suspicious activity 4/14/2017 0100 hrs

Re: [FCC Complaints] Re: internet issuesGoogle/Hawaiian Telcom internet corruption-blocked access, etc

Verizon - internet company monopolies

Jamming Wifi - shut down security cameras

will not remove early cancellation fees due to chronic problems not getting resolved

Fw: [FCC Complaints] Re: Re: [FCC Complaints] Re: Jamming or blocking of the internet and harassment because of corporate fraud

Misuse of wireless extenders and broadcasters

Re: [FCC Complaints] Re: Phone and Internet Service and Bundle Billing

No Yes St. Albans Vermont

No Yes Pomona California Re: [FCC Complaints] Re: Wireless

No Yes palm springs California

No Yes dewitt Iowa

No Yes Lincoln Nebraska Sprint, and Verizon employeesYes No Westfield Massachusetts RADIONo Yes Inglewood California IP Address CompromisedNo No Tucson Arizona Critical Alert from MicrosoftNo No Montgomery Alabama Cell Phone Internet BlockingYes Yes Dallas Texas

Yes Yes Dallas Texas Re: FacebookNo Yes tallahassee Florida

No Yes San Francisco California

No Yes Carol City Florida Email fraudNo Yes Miami Florida COMCAST internet/ Phone/ cable

No No Tucson Arizona Zeus virus detected scamNo Yes las vegas Nevada computer blockingNo Yes Lompoc California

No No Austin Texas

No Yes BALTIMORE Maryland

No No Ogden Utah wifi jammerNo Yes las vegas Nevada blockingNo Yes Hendersonville Tennessee netgear shakedownNo Yes Huntsville Alabama

No Yes Huntington New York A "Blacklisting" by AOLNo Yes Riveredge NJ New Jersey INTERNET MALPRACTICENo Yes Molena Georgia Internet outNo Yes Moulton Alabama

Yes Yes Kings Beach California Charter SpectrumNo Yes Chiefland Florida

No Yes Tucson Arizona Century Link Criminal Practices.

Tv.losing chanels by signals lost Wifi not working right either.

filed complaint Time Warner Cable/SpectrumInternet has been disconnecting for months

Re: FBI Blocked My Facebook And Messenger Page Dallas Internet Crime Lab

Comcast is just being Difficult but are definitely generating a bill for us every month but with poor service

wifi jammer in use on 9th street in San Francisco

Complaint against Frontier CommunicationsWIFI blocking by Red Lobster at 3815 S Lamar Blvd in Austin Texas

VERIZON INTERNET SERVICE CLOSED REPAIR WITHOUT COMPLETING REPAIR

Comcast Employee(s) Wifi/Jamming/Remotely accessing computer

Verizon wireless is blocking access to the internet

Noise in Area drowning out Broadband Wireless Internet

Resolution Internet Interference Sub Issue

10/22/2016 Jamming/Blocking (including Wi-Fi)

10/22/2016 Jamming/Blocking (including Wi-Fi)10/23/2016 Jamming/Blocking (including Wi-Fi)












04/06/2017 Jamming/Blocking (including Wi-Fi)04/06/2017 Jamming/Blocking (including Wi-Fi)04/06/2017 Jamming/Blocking (including Wi-Fi)


04/07/2017 Jamming/Blocking (including Wi-Fi)04/07/2017 Jamming/Blocking (including Wi-Fi)04/07/2017 Jamming/Blocking (including Wi-Fi)04/08/2017 Jamming/Blocking (including Wi-Fi)













04/15/2017 Jamming/Blocking (including Wi-Fi)04/16/2017 Jamming/Blocking (including Wi-Fi)04/17/2017 Jamming/Blocking (including Wi-Fi)04/17/2017 Jamming/Blocking (including Wi-Fi)04/17/2017 Jamming/Blocking (including Wi-Fi)












04/22/2017 Jamming/Blocking (including Wi-Fi)04/23/2017 Jamming/Blocking (including Wi-Fi)04/24/2017 Jamming/Blocking (including Wi-Fi)04/24/2017 Jamming/Blocking (including Wi-Fi)04/24/2017 Jamming/Blocking (including Wi-Fi)04/25/2017 Jamming/Blocking (including Wi-Fi)











Ticket Id Company Name

336180 Internet Cable Privacy Other No336836 Internet Cable Privacy Other No336971 Internet Cable Privacy Other No

445951 Internet Wireless Privacy Other No446219 Internet DSL Privacy Other No446328 Internet Satellite Privacy Other No447126 Internet Wireless Privacy AT&T No447133 Internet Cable Privacy Other No447185 Internet Wireless Privacy Comcast No447464 Internet DSL Privacy Tracfone No447489 Internet Cable Privacy Comcast No447592 Internet Wireless Privacy Other No447615 Internet Wireless Privacy Boost Mobile No447645 Internet Wireless Privacy Other No1298648 Internet Wireless Privacy Other Other No

1298726 Internet DSL Privacy AT&T Current Customer No

1327878 Internet Fiber Privacy Verizon Current Customer No1328108 Internet Cable Privacy Comcast Current Customer No1328209 Internet Wireless Privacy Verizon Wireless Other No1328281 Internet Wireless Privacy Other Other No1328486 Internet Cable Privacy Comcast Current Customer Yes1328502 Internet Wireless Privacy Boost Mobile Current Customer No

1328504 Internet Wireless Privacy Boost Mobile Current Customer No

1328509 Internet Wireless Privacy Boost Mobile Current Customer No

1328685 Internet Cable Privacy Other Other No1328704 Internet Fiber Privacy Verizon Wireless Current Customer No1328760 Internet Cable Privacy Comcast Current Customer No

1328778 Internet Wireless Privacy Other Other No1328843 Internet Wireless Privacy Other Current Customer No1328884 Internet DSL Privacy Verizon No

1328908 Internet Wireless Privacy Comcast Current Customer No1329032 Internet Wireless Privacy Other Current Customer No1329380 Internet DSL Privacy1329664 Internet Cable Privacy Other Current Customer No1329744 Internet Wireless Privacy Other Former Customer No1329937 Internet Wireless Privacy Other Other No1330074 Internet Cable Privacy Comcast Current Customer No1330611 Internet Fiber Privacy AT&T Former Customer No

1330751 Internet Cable Privacy Cox Current Customer No1331086 Internet Cable Privacy Cox Current Customer No

Ticket Form

Internet Method

Internet Issues



1331220 Internet Fiber Privacy AT&T Former Customer No



1331429 Internet Wireless Privacy Verizon Wireless Current Customer No

1331628 Internet Wireless Privacy Verizon Current Customer No1331712 Internet Cable Privacy CenturyLink Current Customer No1331795 Internet Fiber Privacy AT&T Former Customer No

1331953 Internet Wireless Privacy Verizon Wireless Current Customer No1332254 Internet Wireless Privacy Comcast Current Customer No1332733 Internet Fiber Privacy AT&T Former Customer No

1332765 Internet Cable Privacy T-Mobile Current Customer No

1332885 Internet Cable Privacy Comcast Current Customer No

1332917 Internet DSL Privacy Other Other No1333087 Internet Wireless Privacy Other Other Yes

1333149 Internet Cable Privacy Charter Current Customer No1588118 Internet Wireless Privacy Other Current Customer No1588145 Internet Cable Privacy Charter Current Customer Yes1588185 Internet Wireless Privacy Comcast Current Customer No1588266 Internet Cable Privacy Other Former Customer No

1588549 Internet DSL Privacy CenturyLink Current Customer No1589443 Internet Wireless Privacy Other Prospective Customer No1589605 Internet Wireless Privacy AT&T Current Customer No1590579 Internet Wireless Privacy Other Other No1590600 Internet Wireless Privacy Other Other No1590669 Internet Wireless Privacy Comcast Current Customer No1590702 Internet Wireless Privacy Other Current Customer No

1590722 Internet Wireless Privacy Other Current Customer No

1591510 Internet Cable Privacy Other Current Customer No1591742 Internet Wireless Privacy Other Other No1592735 Internet Satellite Privacy Other Other No

1593403 Internet Wireless Privacy Comcast Current Customer No1593535 Internet Wireless Privacy Charter Current Customer No1593600 Internet Wireless Privacy Other Other No1593614 Internet Wireless Privacy Other Other No1593630 Internet Wireless Privacy AT&T Other No1593907 Internet Satellite Privacy AT&T Former Customer No1594101 Internet Fiber Privacy Verizon Current Customer Yes1594190 Internet Fiber Privacy Other Prospective Customer No1594297 Internet DSL Privacy AT&T Current Customer No1594494 Internet Wireless Privacy Comcast Current Customer No1594725 Internet Cable Privacy Comcast Current Customer No

1594770 Internet Cable Privacy Frontier Communications Current Customer Yes1595725 Internet Satellite Privacy Time Warner Current Customer No1595761 Internet Fiber Privacy Verizon Wireless Former Customer No

1595890 Internet Wireless Privacy Other Former Customer No1596049 Internet DSL Privacy Frontier Communications Current Customer No1596211 Internet Cable Privacy Bright House Current Customer No1596439 Internet Cable Privacy Comcast Current Customer No1596911 Internet Wireless Privacy Other Current Customer No

1596950 Internet Wireless Privacy Verizon Wireless Current Customer No1596960 Internet Cable Privacy Cox Current Customer No1597159 Internet Cable Privacy Other Other No1597266 Internet Wireless Privacy Other Other No1598306 Internet Wireless Privacy Comcast Current Customer No1598810 Internet Fiber Privacy Verizon Current Customer No

1599017 Internet DSL Privacy AT&T Current Customer No1599241 Internet Wireless Privacy Other Current Customer No1599654 Internet Cable Privacy Comcast Other No1599700 Internet Cable Privacy Other Other No

1599789 Internet DSL Privacy Charter Current Customer No

100

City State

Santa Barbara CaliforniaMarion IndianaFederal Way Washington

New York New YorkSanta Ana CaliforniaNorth Olmsted OhioHouston TexasBuffalo New YorkAmston ConnecticutManlius New YorkLacey WashingtonLively VirginiaSomerville New JerseyHouston Texas

No Scottsdale Arizona

Yes Austin Texas

Yes Hagerstown MarylandYes Schaumburg IllinoisNo Wilmington DelawareYes Elburn IllinoisNo Federal Way WashingtonYes Tonopah Arizona

Yes Tonopah Arizona

Yes Tonopah Arizona

No Lilburn GeorgiaNo New Rochelle New YorkYes WArren Michigan

No Wappingers Falls New YorkNo Brentwood Tennessee

Bodenham Alaska

Yes Atlanta GeorgiaNo highland village Texas

Kapolei HawaiiNo Hagerstown MarylandYes Washington District of ColumbiaYes fairfax VirginiaNo Watertown MassachusettsNo CLAYTON Missouri

Yes Pittsburg KansasYes Las Vegas Nevada


No CLAYTON Missouri

No CLAYTON Missouri

No CLAYTON Missouri

Yes San Diego California

No Chester VirginiaNo Lakewood ColoradoNo CLAYTON Missouri

Yes Gainesville GeorgiaYes Sunrise FloridaNo CLAYTON Missouri

Yes Las vegas Nevada

No byhalia Mississippi

Yes Tavares FloridaNo Mayfield village Ohio

No Victorville CaliforniaYes Glendale ArizonaNo waianae HawaiiYes Cuddy PennsylvaniaYes Grassflat Pennsylvania

No lexington MissouriYes Palm Bay FloridaYes South Daytona FloridaNo Glendale ArizonaNo Glendale ArizonaNo Crosby TexasYes Monroe New Jersey

Yes Charlottesville Virginia

No elmont New YorkYes Tulsa OklahomaYes Denver Colorado

Yes abingdon MarylandYes Collinsville IllinoisNo Zachary LouisianaNo Zachary LouisianaYes Frisco TexasYes Mount Kisco New YorkYes Dundalk MarylandYes Raleigh North CarolinaYes Los Angeles CaliforniaNo St. Augustine FloridaNo north fort myers Florida

No Flower Mound TexasNo Plano TexasYes Salem Virginia

Yes anaheim CaliforniaYes Brooklyn MichiganNo Brooksville FloridaNo Livingston New JerseyYes Los Angeles California

Yes Sebring FloridaNo Sierra Vista ArizonaYes Morrison ColoradoNo New York New YorkYes Philadelphia PennsylvaniaYes Accokeek Maryland

Yes Worthington OhioYes San Francisco CaliforniaNo New Kensington PennsylvaniaNo New Kensington Pennsylvania

Yes Pasco4 Washington

Subject Resolution

SPAM from Courier Journal 06/12/2015Fradulent phone call 06/12/2015

06/12/2015

Spam text 08/04/2015Lend Club SPAM 08/04/2015Business identity theft 08/04/2015Text Message Violation 08/04/2015Major Internet Spammer 08/04/2015Unwanted advertisers - EMAIL 08/04/2015Cell phone scam 08/04/2015Corvettes being at well below market price 08/04/2015Hanley Wood Media, Inc. 08/04/2015Suspicious ISP, Host, and email activity 08/04/2015Agora Ministries San Antonio Text Message SPAM 08/04/2015

11/02/2016 Yes

Receiving confidential e-mails intended for other subscribers. 11/02/2016 No

ToysRUs is a criminal Email Spammer 11/25/2016 YesData caps and Browser Pop-up Injection 11/25/2016 Nostrange email 11/25/2016 NoEmail has been hacked 11/25/2016 YesPacket Injection by ISP 11/26/2016 No

11/26/2016 Yes

11/26/2016 Yes

11/26/2016 Yes

Facebook 11/26/2016 NoScan Disk free offer 11/26/2016 YesFacebook continuously opens accounts for my email address. 11/26/2016 No

I have a unwanted call. 11/26/2016 NoData Privacy/Security 11/26/2016 Yes

11/26/2016

internet service 11/26/2016 YesMisuse of my email 11/26/2016 YesCyberstalking/Deliberate Computer Damage 11/27/2016 YesComputer Hack and Scam 11/27/2016 YesUnwanted Email 11/27/2016 Noharassment and deception 11/28/2016 Nofailure to provide unsubscribe option 11/28/2016 NoPHAROS IN USE AT MD COUNTY LIBRARY COMPUTER MCLAB01 11/28/2016 No

The hacking is still occurring 11/28/2016 YesMy Cox Internet has been hacked into. 11/28/2016 Yes


Privacy - Personal Information Accessed

Publishing of an unlisted telephone number and other personal information

democrats.org signed me up against my will and offers no unsubscribe

:telephone hacked via bluetooth samsung galaxy prime 7346 bluetooth external sd usb to pc running linux:telephone hacked via bluetooth samsung galaxy prime 7346 bluetooth external sd usb to pc running linux:telephone hacked via bluetooth samsung galaxy prime 7346 bluetooth external sd usb to pc running linux

Re: Request received: Unwanted emails from Verizon even after they've been asked not to contact me, they are also emailing me a

11/28/2016 No

11/28/2016 No

11/28/2016 No

What to do when someone in government is controlling my phone 11/29/2016 Yes

Atlas Public Records 11/29/2016 YesPersonal Information Attack, Twitter 11/29/2016 No

11/29/2016 No

Constant Messages from UPSP! Help! 11/29/2016 Noprivacy 11/29/2016 Yes

11/29/2016 No

11/29/2016 Yes

11/29/2016 Yes

Spam 11/29/2016 No11/29/2016 No

internet equipment and service 11/29/2016 YesEmail illeagly monitored 04/26/2017 Yesbreeched email subsequent bank breech 7600 taken 04/26/2017 YesHacking into govt accounts 04/26/2017 YesIlegal billing by Zito Media and recent $30 returned check charge. 04/26/2017 Yes

abusive isp 04/26/2017 Yesharassment from vudu 04/26/2017 NoFraud 04/26/2017 YesAdditional info for ticket 1563403 04/26/2017 YesAdditional info for ticket 1563403 04/26/2017 YesFacebook support fraud/paypal scam/crash computer 04/26/2017 Yes

04/26/2017 Yes

04/27/2017 No

Website has not taken name off mailing list 04/27/2017 NoCompany will not unsubscribe 04/27/2017 Yes

04/27/2017 Yes

fcc violstions 04/27/2017 Noemail 04/27/2017 YesStalking & Harassment using Radio waves 04/27/2017 YesStalking & Harassment 04/27/2017 YesGoogle/AT&T 04/28/2017 NoHorrific FCC Violations 04/28/2017 YesEmails being deleted by aol with my authorization 04/28/2017 Nounwanted email from Margaret Sanchez 04/28/2017 NoCancellation service 04/28/2017 NoInternet Fraud Scam 04/28/2017 Yesporn site that came onto screen and a phone number to call 04/28/2017 No

PLEASE PULL DOWN PHARO IN SAINT LOUIS COUNTY.. COMPUTER MCLAB01...PLEASE PULL DOWN PHARO IN SAINT LOUIS COUNTY.. COMPUTER MCLAB01...I CAN'T SHARE FROM THIS LNK...https://www.facebook.com/dora.owens.3/posts/1159030164173585

SEE IF PHAROS IS UP AT MID COUNTY LIBRARY COMPUTER MCLAB01 CAN'T SENT EMAIL

MID COUNTY LIBRARY COMPUTER AT MARYLAND AVE. AND CENTRAL AVEN. CLAYTON, MO 63105# Repoter for safety place and the Human reward.(DongHyun, Song)inwarrantied sale information to my gmail account but goes straight to my calendar

Fraud and scammers calling my dad night and day my phone no is 2162009580 please call to review

Re: Re: Illegally traced nj an stalked at home Show an stores. Buy my x step daughters here are the pictures they live in pa ka

Airwave Networks login portal does not use SSL/TLS -- customer email&password sent in cleartext

Please stop satellite communications with potential private sector employers.

Scammers 04/28/2017 YesPhishing emails from an India based hostile company 04/28/2017 YesHobby town refuses to unsubscribe me from their mailing list 04/28/2017 No

website nextdoor.com 04/29/2017 NoRadaris.com, keeping me from getting a job 04/29/2017 YesMicrosoft is blocking me from deleting Hotmail account 04/29/2017 YesToo many commercials 04/29/2017 NoMicrosoft Outlook free account and two free Skype accounts 04/30/2017 No

Unauthorized Email Account Access 04/30/2017 YesUnwanted emails 04/30/2017 YesVoting Information Removal Request 04/30/2017 YesNet Neutrality 04/30/2017 NoUnlimited Data with Limited Sharing and Locked Devices 05/01/2017 Yes

05/01/2017 Yes

My service was changed without consent 05/01/2017 NoAssurance Wireless phone hack 05/01/2017 NoSomeone is hacking to my modem 05/01/2017 No

05/01/2017 No

I am being monitored. 05/01/2017 Yes

Internet / Telephone services Disrupted by Hacking through Verizon Routers

Someone is freaking me out at comcast and spying on my pesonality

€¦ · xls file · web view2017-08-31 · 100. 0 foia 2017-565 (internet - open internet...

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