---Troubleshooting step by step

IntroductionThis presentation will guide you through

checking the network problems while you try to access Internet from your computer

PreconditionYou are using Windows system.Your computer is accessing Internet through

network router.You are using Internet Explorer as Web

browser.You have network adapter installed on your

computer.

Let’s start!Turn on your computer.Open Internet Explorer.Go to your favorite website.

Try the following stepsMake sure you have cable connecting your

computer to the network interface.Check the network icon at the bottom.

Yes, with local and Internet access

Yes, but only with local network access

No, It shows disconnected.

Try the following stepsGo to another website.Open another application using Internet like

Windows Messenger or Outlook.Reboot the computer.

Next

Try the following stepsOpen network and sharing center and check

the network status.Call the network administrator to get

Internet access authority.

Next

Try the following stepsCheck the hardware

Reboot your computer.Change another network cable.Check the network interface.Check the status of your network adapter.Check with the network administrator if the

network router is turned off.

Next

Try the following stepsCreate a new connection to Internet.Use diagnose and repair to figure out the

problem. Sometimes the system could fix the problem by itself.

Try the following stepsOpen “manage wireless networks”Search for wireless networks around you.

Try the following stepsReview the properties of all wireless

networks.Try to connect to the one with strongest

signal.

Try the following stepsCheck if you can find password around the

computer.Call the network administrator to get

password for the wireless network.

Next

Try the following stepsConnect to wireless networkRefresh the webpage to check if Internet

works

Next