@ strategic hr summit, 1 st december 2011 silicon india, bangalore, ravi mishra, vice president –...
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@ Strategic HR Summit, 1st December 2011
Silicon India, Bangalore,
Ravi Mishra, Vice President – HRBirla Carbon
Talent Management in Challenging Time
The Opinion Expressed in this program is Personal
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Reference & Context
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Challenges to Survive, Sustain & Grow?
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Origin of Species > Charles Darwin
Competition more fierce than ever before
Talents do Understand the value of their
stake in Organizational Growth
Talent Gap Demand & Supply
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History
25 companies of fortune 500 have been closed in last 10 years !
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Learning Organizations
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Next / New Practices
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What did We learn
Beat the Best : is it enough
Incremental Changes without Transformational Changes
Innovation
Unknown Challenges
Knowledge Management & Learning Organization
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Why Talent Management
Talent Management is essential for survival and growth.
Our growing businesses need talent with multiple capabilities.
Talent is the only competitive edge that our businesses will have; all else can get replicated.
Between the options of make vs. buy, we choose the former as it makes more business sense.
Most of our businesses derive their competitive edge from people capabilities.
We need to develop a robust pipeline of leaders to manage our current and future businesses.
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Talent SegmentationTalent Segmentation
Career Stage ClassificationCareer Stage Classification
Potential ValidationPotential Validation
Consensus DiscussionConsensus Discussion
Individual Development Plan (IDP)Individual Development Plan (IDP)
Talent Review Discussion (TRD)Talent Review Discussion (TRD)
Talent Management framework & processes
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Function Head – Company/Business
Group Function HeadBusiness Head
Unit Head/SBU Head
Function Head-Unit
Manage Managers
Manage Others
Manage Self
Functional Management Career Path
General Management Career Path
Walt Mahler’s Career Stages Model
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A functional competency is the key knowledge and skill needed by a job holder for the effective performance of the job. They are necessary but not sufficient for outstanding performance of a job.
A behavioural competency is an underlying, key characteristic needed for outstanding job performance, that leads to and predicts high performance. It describes how the job holder does a particular job.
Both functional and behavioural competencies are observable and measurable.
Functional Competencies
Functional Competencies
Behavioural Competencie
s
Behavioural Competencie
s
CompetenciesCompetencies
+
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Competency ModelCompetency Model
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Two criteria based on which talent pool is segmented are:
Performance Potential
The nine-box matrix is used to rate an employee’s performance and potential.
Based on the performance and potential ratings, the individual will be placed in one of the nine boxes.
Talent SegmentationTalent Segmentation
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Performance
Is the result of the activities of an individual over a period of time.
Consistency and trend in performance ratings.
Potential
Ability to move career stages within a given time span
Based on ‘on- the- job’ demonstration of the current as well as next two career stage competencies
Definition of Performance and Potential
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Potentials can be categorized like A, B & C Potential can change over a period of time with successful
development
Potential A - can move two career stages in 5-6 years.
Potential C - can stay in the current career stage. (could do more complex jobs from the same career stage)
Potential B - can move one career stages in 5-6 years.
Potential in the Organizational ContextPotential in the Organizational Context
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Performance – Potential matrix
Medium
High Potential/
Low Performance
High Potential/
Medium Performance
High Potential/
High Performance
Medium Potential/
Low Performance
Medium Potential/
Medium Performance
Medium Potential/
High Performance
Low Potential/
Low Performance
Low Potential/
Medium PerformanceLow Potential/
High Performance
A
Low
High
1
B
C
Low Medium2
High3
1A 2A 3A
1B 2B 3B
1C 2C 3C
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Talent Validation: DAC
Inp
ut
Pro
cess
Performance – Potential inputs
Development Assessment Centre
DAC data, Work history, Special
experiences/ Qualifications/ assignments
Talent Segmentation
DAC’s IDP’s Implement IDP’s
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OUTCOME OF CONSENSUS DISCUSSION
The critical outcome of a consensus discussion
is a unanimous agreement on the final potential
assessment of an individual after a discussion
with all parties concerned.
The outcome is owned and shared jointly by all people involved.
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CONSENSUS -TEMPLATE
Agreement Cases
Name Unit Rating DAC rating Strength and Development Competencies from DAC
Remarks Final Rating
Non Agreement Cases
Name Unit Rating DAC rating Strength and Development Competencies from DAC
Remarks Final Rating
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This data should be presented in the above format during the Consensus Discussion for the committee to review and sign off
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Individual Development Plan
Development Area (Competencies ) - Write at least four areas from the strengths & areas of improvements identified by you
Type of Development Options - Project Assignment,Deputation, Role Change, Swap Assignment, Coaching or Training
Mention the goal of the Assignment - only 30 characters
Write a description of the assignment
Mention Estimated Completion Date - Spread over 2-3 years
Actual Completion Date - To be filled later
(DEVS&O) Develops Self & Others
Training
Develop customer sensitivity in direct reports to bring down the customer complaints by x% to y
%
Ensure direct report's participation in relevant
customer training programsttend workshop.
Aug-10
Shadow
Develop customer sensitivity in direct reports to bring down the customer complaints by x% to y
%
1) Have the direct report shadow you on key customer
interactions Dec-10
Shadow
Develop customer sensitivity in direct reports to bring down the customer complaints by x% to y
%
2) Build a structured feedback mechanism where you can provide peridic feedback on
customer interactions.
Mar-11
Project Assignment
Develop customer sensitivity in direct reports to bring down the customer complaints by x% to y
%
Appoint direct report as RM to a dissatisfied customer for 3
month and provide Coaching support during that period
Mar-11
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Challenges / Hygiene Factors
Work Environment
Performance Management System
Reward & Recognition
Conflicts of Generations
Quality of Life
Career Growth
Flexibility
Demand & Supply Gap
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Thanks !