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TRANSCRIPT
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SAFECONNECT. CONTROL. COMMUNICATE.
THE UNIFIED PLATFORM FOR MISSION
CRITICAL OPERATIONS.
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Company unclassified | Export controlled
Issue | © Saab
CONTROL ROOM TRENDS
Officer ContactPublic Contact
EmergencyNon-Emergency
C&C
ICCS
Inc
TelephoneIncident Mgt
PNE Dispatch
C&C
ICCSInc Incident Mgt
PNEDispatch
999 / 112
Telephone
C&C
ICCS
Inc Incident Mgt999 / 112
DispatchPNE
Contact Management
C&C
ICCS
Inc Incident Mgt
Dispatch
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Company unclassified | Export controlled
Issue | © Saab
Single modular multi-functional application
Workflow based with user configurable UI
Maximising 4G/LTE capabilities (video, images)
Software only, flexible, virtualised, hosted / cloud,
mobile/tablet
CONTROL ROOM TRENDS
Command & Control
ICCS• Radio Dispatch (Airwave, ESMCP)
• Telephony
• CCTV monitoring
• Access Control
• Intercom
Incident Management
Dispatch
CRM• Multiple Channels
• Contact History
• Faster & Informed decisions
• Resolution at first contact
• ASB Victims, Vulnerable People,
Mental Health sufferersIn
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Multiple Channels:
999, 101, SMS,
Email, WebChat,
Social Media
Automatically Create
Incident /
Diary Appt
Dispatch
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Multiple Channels:
999, 101, SMS,
Email, WebChat,
Social Media
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Company unclassified | Export controlled
Issue | © Saab
Single modular multi-functional application
Workflow based with user configurable UI
Maximising 4G/LTE capabilities (video, images)
Software only, flexible, virtualised, hosted / cloud,
mobile/tablet
CONTROL ROOM TRENDS
Sh
are
in
fo w
ith
:•
Reco
rds M
gt
Syste
m
•L
oca
l A
uth
ori
ty
•O
the
r fo
rce
s
Multiple Channels:
999, 101, SMS,
Email, WebChat,
Social Media
Dispatch
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SAFECONNECT. CONTROL. COMMUNICATE.
THE UNIFIED PLATFORM FOR MISSION
CRITICAL OPERATIONS.
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Chief Superintendent.
Damien Smethurst
Cheshire Constabulary Digital Transformation
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IT Strategy - Vision
We will have Information Technology Solutions and Services that enable the Constabulary to fight crime
effectively; deliver excellent service to the public, and in particular to victims of crime; to facilitate agile and
mobile working across the Constabulary; and to improve the efficiency of all our operations
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• Public focused – ensuring every contact matters & that every police action counts
• Enabling a cultural and operational change in how police officers and staff interact with the Force Control Centre and the community
• Provide the link to the ESN and open up the potential for partner working with other agencies
• Flexible, versatile and innovative – UK leading design with significant interest from other UK Forces
• Unique approach to procuring an ‘End to End’ solution, providing front-end and back office users with live-time operational information for incident management
• Replacing 7 systems, from 4 suppliers multiple ‘integrations’ with a single system from a single supplier with a single integration
Our Objectives
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Procurement Process
Requirements Based?
Pros:- Ensures the customer has considered all their requirements in advance Shortened Evaluation process compared to Outcomes Based ITT
Cons:- Stifles Innovation ITT requirements are significantly larger, often with more mandatory
requirements Requires the customer to know what is available – IT / product perspective Encourages traditional restrictive responses from potential suppliers
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Procurement Process
Outcomes Based?
Pros:- Innovative and encourages new ideas/solutions Shorter less prescriptive requirements More flexible solution with options to suit current and future needs Acknowledges that suppliers may have better ways of providing the same service Makes use of supplier expertise Closer alignment of objectives between customer and supplier More responsive to customer requirements Greater efficiency in service delivery, through allowing the supplier flexibility in its
method of delivery and adapt to technological advances Better outcomes for the customer Encourages customer to improve practices/policies/procedures
Cons:- Lengthy evaluation required Often leads to significant ‘configuration’ requirements Difficult to compare solutions
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Our Key Requirements
• Multi-channel public contact (999, 101, webchat, email, sms, video, social media)
• Contact Management (contact history with flags for vulnerability, etc)
• Incident Management with adaptive search and decision support
• Resource Management and Resource Location (ARL)
• Configurable workflows and Customisable UI
• Fixed / Web / Mobile working - allow all users to share information and self-serve
• Integration with other systems, e.g. CCTV, DMS, HR, RMS, etc
• Advanced GIS and event triggering
• Real time Business Intelligence
• High Availability open architecture with SDKs and APIs
• TETRA integration and ESN transition ready
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Systems being replaced
A single UNIFIED solution from a single supplier to replace legacy systems
from multiple suppliers:
1. ICCS (Integrated Communication Control System)
2. C&C/CAD (Command & Control / Computer Aided Dispatch)
3. Contact Management (CRM)
4. Telephony routing (Automatic Call Distribution, skills based routing)
5. Mapping (GIS)
6. ARLS (Automatic Resource Location System)
7. Voice Recording
8. Mobile Data solution
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Framework
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SAFECONNECT. CONTROL. COMMUNICATE.
• Multi-channel public contact
• Intelligent contact history
• Adaptive search and decision
support
• Configurable workflow driven UX
• Fixed / Web / Mobile working
• Radio integration (PMR, TETRA, LTE)
• Share information and self serve
• Advanced GIS and event triggering
• Real time Business Intelligence
• High Availability open architecture
THE UNIFIED PLATFORM FOR MISSION
CRITICAL OPERATIONS.
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Company unclassified | Export controlled
Issue | © Saab
UNIFIED… AND MODULAR
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Company unclassified | Export controlled
Issue | © Saab
OPEN INTERFACES
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Company unclassified | Export controlled
Issue | © Saab
A CLIENT FOR EVERYONE…
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Company unclassified | Export controlled
Issue | © Saab
SAFE MOBILE – IT’S JUST ANOTHER CLIENT!
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Company unclassified | Export controlled
Issue | © Saab
CONFIGURABLE WORKFLOWS & CUSTOMISABLE UI
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SAFECONNECT. CONTROL. COMMUNICATE.
• Multi-channel public contact
• Intelligent contact history
• Adaptive search and decision
support
• Configurable workflow driven UX
• Fixed / Web / Mobile working
• ESN transition ready
• Share information and self serve
• Advanced GIS and event triggering
• Real time Business Intelligence
• High Availability open architecture
THE UNIFIED PLATFORM FOR MISSION
CRITICAL OPERATIONS.
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Company unclassified | Export controlled
Issue | © Saab
THANK YOU FOR LISTENING!
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