-(problem solving process)

8/14/2019 -(Problem Solving Process)

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----

(Problem Solving Process)(Problem Solving Process)


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MLy

( )

302 32589

:03-5550524 :035-550524

:0952-422585

:28356945

:[email protected]


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():

(QCC)

:

19936 CWQI

QA/QC

:


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--11

1TWI(Training within Industryfor Supervisors)

(JI)(JM)JR

16hr

2

8hr3 6S 6S ALL 6hr

4 P-D-C-A

8hr

5 6hr

6 8hr

78D Report

6hr

8 QC Story() 16hr

9 QC Story() 16hr

10 QCCQITCIP


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11

(Problem Solving Process)

()ALL 16hr

12 ALL

13 QC7 7 16hr

14 QC 8hr

15 TPM() 6hr

16 SPC() 8hr

17 Mini-Company

18 IE 6hr

19 16hr

20 SOPSOP10

--22


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::----

:2

:

QC tools

Q&A

10

20

70

20


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.


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?

-

- ISO 9001 , ISO/TS 16949, GP, RoHS

.

-

- QI / SOP /WI

-.


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()

()

N ()

()N()


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?


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AAction

QC story - 8 Steps

Step1

/

Step 3

Step 5:

&

Step 7

PPlan

DDoCCheck

QCC

QITCIP


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QC toolsQC tools


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(1).

(2).

(3).()(4).

(5).

(6).

(7).

(8).

(9).

(10).


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QC 7 Tools)-Q7

(Check Sheet)

(

P

aretoD

iagram) (Characteristic Diagram)

(ScatterD

iagram)

(Histogram)

(Graphs & Control Chart)

(Stratification)


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New QC 7 Tools)-N7

PDPC


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QC StoryQC Story


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S1./

S1 /

,

1) 2)

3) 4) 5) 6)

7)


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:

()

=

:1.

2.


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, ,,

WHAT

WHEN WHO WHERE

HOW MANYHOW MUCH

/

?


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Step 1 /

SSpecific--------

MMeasurable---()

AAchievable----()

RRelevant-------()

TTime Bound----()

=What + When + how much

Ex 80?

620%

10%?


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Step 1:

(&)

/


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S2

S2 ,

1) 2) 3) 4)

5)

6)


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S2

.

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ab,,,,,, ?

IS IS NOT

WHAT

WHERE

WHEN

HOW BIG


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S2

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What(,)

When(, )

Who(,,)

Where(,)

How many

How much


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S3

S3

1) 2) 3)

//

,,,,,

ANOVA


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5 Why demo


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()

1.

2.

3.

4.

H

5.H

5-Why demo


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S3

IS IS NOT

WHAT

WHERE

WHEN

HOW BIG

Differences ChangesPossible

causes

Team consensus

S3


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S3

0

200

400

600

800

1000

1200

0102030405060708090100

(PPM)

Team consensus

/

DOERegress analysis

(Screeningexperiment)

. . . .

. . . .

. . . .

. . . .

()

5 X

1 V

6 X

2

V

400 X


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S3

\

Root Cause

DOERegress analysis()

/


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S4

S4

1)

2) 3) 4) 5)


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Step 4

1.()

2.

()

3.()

4.

5.

6.

( )


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()

POKA-YOKE

(checklist)(manual)


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--

--

--- -

- -ATM


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:1.:(1).:

(2).:

(3).:(4).:

(5).:

(6).:

(7).:(8).:

(9).:

(10).:

(11).:

(12).:


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2.5W2h:

(1).Why ()

(2).What ()(3).Who ()

(4).When ()

(5).Where ()(6).How ()

(7).How much ()

How money ()


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:


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Step 5


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Step 5

S5

1) 2)

3) 4)


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1.

2.

3.

4.


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SOPOI

R

P

N

FMEA

FMEASPC control plan

5W2H

SPC

Ex.

:

Step 5


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Step 5

PDCA

()

() --

()

() --

() --


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A B C D E

6 4 3 2 1

161412

10

8

642

0

:

100

75

50

25

0

% A

()

1 2 3 4 *****

*****

*****

2

Step 6


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Step 6

S6

1) 2) 3)

S6


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,,

,

,

,

WhoWhereWhat

Why When

How

S7


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S7

S7

1) 2)

S7


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S7

--- DMS

---


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SOP

SOP

(

)

S8


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S8

1)

2) 3) 4)

S8


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S8

:

Step 1

Step4

S8


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1.,

2.

3.

4.,

5.,

6.


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Q & AQ & A

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