!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ·...

17
Organizing the Mobile Point of Sale Ecosystem Ecosystem Analysis This report provides an initial overview of those players who are part of the mobile point of sales ecosystem, their capabilities and go to market specifics. We have organized the ecosystem into two broad categories: those merchant facing organizations who supply devices to merchants and those who “power” those players. Report Context This report is designed to organize the mobile point of sale ecosystem, one that has emerged over the last several years as smartphones and tablets deliver new point of sale acceptance capabilities for all categories of merchants. This report provides an initial overview of those players who have entered this space, including a description of their capabilities, solution features and functions and customer and go to market priorities. This report organizes the ecosystem into two broad categories: those merchantfacing organizations who supply devices to merchants directly and those who “power” those players and supply them with the MPOS hardware, software, tools and services that helps merchantfacing organizations meet their customer needs. We begin by evaluating 16 players and 6 “powered by” suppliers. Merchantfacing organizations include: Ezetap, Groupon, GoPago, Intuit, iZettle, mPowa, NCR Silver, PayAnywhere, PayPal Here, Sage, Shopkeep, Square, Vantiv, VeriFone SAIL and ViSalus. “Powered by” suppliers include Anywhere Commerce, FiServ SpotPay, ID TECH, MagTek, Roam, and SAIL (that ends up in both categories given its go to market strategy. It is worth noting that this ecosystem is moving quickly and this report is by no means complete. Information about these players is available in varying degrees of completeness. Details about volumes and shipments – the information that everyone finds most valuable – is not publicly available. We plan to update this report on a monthly basis to include new entrants, and updates on the players profiled in the prior month’s report. We are also in the process of compiling and will report out aggregated information about shipments and volumes. We encourage you to contact us at [email protected] if you would like to be included in this report and/or would like us to update your information as we have presented it. A Monthly Update on the State of the Mobile Point of Sale Ecosystem A PYMNTS.com Report Sponsored by ROAM

Upload: others

Post on 20-Jul-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

This  report  provides  an  initial  overview  of  those  players  who  are  part  of  the  mobile  point  of  sales  ecosystem,  their  capabilities  and  go  to  market  specifics.  

 We  have  organized  the  ecosystem  into  two  broad  categories:  those  merchant-­‐facing  organizations  who  supply  devices  to  merchants  and  those  who  “power”  

those  players.  

                                                                                                                                           

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         

 

 

 

Report Context

This  report  is  designed  to  organize  the  mobile  point  of  sale  ecosystem,  one  that  has  emerged  over  the  last  several  years  as  smartphones  and  tablets  deliver  new  point  of  sale  acceptance  capabilities  for  all  categories  of  merchants.  This  report  provides  an  initial  overview  of  those  players  who  have  entered  this  space,  including  a  description  of  their  capabilities,  solution  features  and  functions  and  customer  and  go  to  market  priorities.  This  report  organizes  the  ecosystem  into  two  broad  categories:  those  merchant-­‐facing  organizations  who  supply  devices  to  merchants  directly  and  those  who  “power”  those  players  and  supply  them  with  the  MPOS  hardware,  software,  tools  and  services  that  helps  merchant-­‐facing  organizations  meet  their  customer  needs.      

We  begin  by  evaluating  16  players  and  6  “powered  by”  suppliers.  Merchant-­‐facing  organizations  include:  Ezetap,  Groupon,  GoPago,  Intuit,  iZettle,  mPowa,  NCR  Silver,  PayAnywhere,  PayPal  Here,  Sage,  Shopkeep,  Square,  Vantiv,  VeriFone  SAIL  and  ViSalus.  “Powered  by”  suppliers  include  Anywhere  Commerce,  FiServ  SpotPay,  ID  TECH,  MagTek,  Roam,  and  SAIL  (that  ends  up  in  both  categories  given  its  go  to  market  strategy.    

It  is  worth  noting  that  this  ecosystem  is  moving  quickly  and  this  report  is  by  no  means  complete.  Information  about  these  players  is  available  in  varying  degrees  of  completeness.  Details  about  volumes  and  shipments  –  the  information  that  everyone  finds  most  valuable  –  is  not  publicly  available.  We  plan  to  update  this  report  on  a  monthly  basis  to  include  new  entrants,  and  updates  on  the  players  profiled  in  the  prior  month’s  report.  We  are  also  in  the  process  of  compiling  and  will  report  out  aggregated  information  about  shipments  and  volumes.  We  encourage  you  to  contact  us  at  [email protected]  if  you  would  like  to  be  included  in  this  report  and/or  would  like  us  to  update  your  information  as  we  have  presented  it.    

 

 

A Monthly Update on the State of the Mobile Point of Sale Ecosystem

A  PYMNTS.com  Report  Sponsored  by  ROAM    

Page 2: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

 

Key  Findings:  

• Many  MPOS  players  enter  the  space  with  what  we  define  as  a  “core”  offering:  a  mag  stripe  reader/swiper  device  that  attaches  to  a  smartphone  that  includes  card  processing  capabilities  and  merchant  boarding.  These  solutions  are  often  targeted  to  a  specific  merchant  niche  –  new  to  the  world  “micro”  merchants  and/or  service  personnel  who  use  these  devices  to  expedite  payment  via  card  acceptance.    Some  core  solutions,  like  those  used  in  political  fundraising,  must  include  specific  functionality  so  that  they  adhere  to  industry  regulations.  All  of  these  players  ride  the  existing  payments  rails  in  that  they  accept  cards  that  consumers  have  today  and  use  at  physical  points  of  sale  presently.      .  

• Core  solutions  evolve  quickly  to  include  specific  front  and  back  office  capabilities  which  provide  more  functionality  to  merchants  and  keep  them  sticky.  Common  capabilities  include  integration  with  accounting  and  invoicing  functions.  Core  capabilities  that  deliver  front  office  capabilities  such  as  loyalty  and  CRM/marketing  and  inventory  management  capabilities  are  of  interest  to  retail  establishments  and  generally  delivered  via  tablet  devices  that  function  as  cash  registers  for  those  merchants.      

• MPOS  solutions  are  being  adopted  by  large  retailers  to  create  in  store  efficiencies  and  to  move  commerce  closer  to  the  customer.  These  retailers  are  using  mobile  devices  –  typically  tablets  –  to  help  consumers  in  their  store  locate  inventory,  provide  product  information,  and  enable  check  out  in  the  aisle.    Some  of  these  large  retailers  have  made  a  decision  to  replace  all  existing  in  store  registers  with  tablet  devices  in  order  to  improve  customer  service  and  increase  sales.      

• MPOS  solutions  in  market,  by  and  large,  reflect  the  underlying  capabilities  of  those  who  “power”  them.  Many  suppliers  have  focused  on  meeting  the  initial  market  demand  for  “core”  functionality,  namely  card  acceptance  and  processing.  Some  now  are  expanding  the  distribution  and  functionality  of  those  capabilities  by  offering  SDKs  for  developers  to  use  to  MPOS-­‐enable  their  offers.  The  distinction  to  be  drawn  here  is  the  robustness  of  the  underlying  platform  and  degree  to  which  these  tools,  services  and  apps  can  support  a  variety  of  hardware/peripherals,  technologies  such  as  EMV  CHIP  +  PIN  and  NFC    and  business  processes  such  as  real  time  inventory  management  which  requires  integration  with  existing  payment  and  specialized  business  software.    

MPOS Context:

The  diffusion  of  smartphones  worldwide  has  revolutionized  the  payments  industry  in  a  variety  of  ways.  Mobile  phones  are  being  considered  (and  trialed)  in  both  the  retail  payments  environment  and  the  acceptance/point  of  sale  environments.  “Going  mobile”  today  now  means  that  both  customers  and  merchants  are  able  to  gain  tremendous  efficiencies  at  a  point  of  sale  that  can  accommodate  the  form  factors  that  consumers  use  today  -­‐  the  plastic  card  –  and  move  that  point  of  interaction  closer  to  the  

Page 3: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

But  MPOS  –  mobile  point  of  sale  –  isn’t  just  the  domain  of  the  small  and/or  medium  merchants.  Tier  one  retailers  are  turning  tablets  into  cash  registers  and  moving  payment  and  check  out  to  wherever  the  consumer  happens  to  be  in  

the  store.  

customer.  Merchants  large  and  small  are  able  to  gain  business  efficiencies  as  well  as  new  customers  and  sales.      

Along  the  way,  card  readers  have  been  transformed  into  tiny  devices  that  plug  into  the  headset  jacks  of  mobile  phones  and  tablets,  turning  these  powerful  IP-­‐enabled  computing  devices  into  mobile  point  of  sale  terminals-­‐  thus  the  MPOS  acronym.  But  the  power  goes  well  beyond  card  acceptance  anywhere,  by  anyone.  These  mobile  point  of  sale  devices  leverage  existing  payments  functionality  and  infrastructure  which  means  that  the  chicken  and  egg  issues  typically  associated  with  new  payments  entrants  don’t  exist.  MPOS  card  readers  enable  the  acceptance  of  the  plastic  cards  that  consumers  carry  in  their  wallets  today  and  like  to  use.      

 MPOS  may  have  started  life  as  a  way  to  enable  casual  sellers  and  small  merchants  to  accept  cards,  but  it  is  quickly  moving  up  the  merchant  supply  chain.    MPOS  actually  started  life  way  back  in  2008  –  before  Square  -­‐  in  the  mobile  “field  services”  space  enabling  tradespeople  and  other  field  service  personnel  to  deliver  their  services  and  generate  both  an  invoice  and  a  payment  on  site.  Square  applied  this  concept  to  the  micro  merchant  who  was  unable  to  accept  anything  other  than  cash  or  check.  Now,  Tier  one  retailers  are  turning  tablets  into  cash  registers  and  moving  payment  and  check  out  to  wherever  the  consumer  happens  to  be  in  the  store..  Clearly,  MPOS  is  reinventing  the  entire  commerce  experience  for  all  types  of  merchants  and  consumers.    

Quite  naturally,  given  the  “perfect  storm”  of  mobile  devices,  consumers  and  plastic  cards  and  existing  payments  rails,  the  market  has  seen  an  explosion  of  POS  players  enter  the  market.  MPOS  players  can  be  divided  into  two  camps:    the  dozens  of  players  who  supply  devices  to  merchants  and  the  universe  of  players  who  “power”  those  players  and  provide  them  with  the  MPOS  hardware,  software  and  enabling  platform  functionality  needed  to  meet  the  needs  of  their  customers.  The  capabilities  of  those  who  “power”  the  suppliers  range  greatly,  and  as  a  result,  the  MPOS  offerings  in  market  today  exhibit  a  wide  range  of  functions  from  basic  payment  card  acceptance  and  processing  (eg.  Groupon  Payments)  to  enabling  a  merchant/consumer  network  (e.g.  Square).      

The  MPOS  TrackerTM  is  PYMNTS.com’s    attempt  to  organize  the  ecosystem  in  a  way  that  makes  it  a  little  easier  to  see  who  has  entered  the  MPOS  space  and  where  they  play.    In  organizing  this  first  “baseline”  report,  we  have  observed  that  many  players  enter  the  MPOS  space  with  a  basic  “core”  offering:  a  card  reader  with  merchant  processing  capabilities,  often  targeted  to  a  specific  business  niche.  As  market  traction  develops,  other  capabilities  are  added  to  enhance  the  offer  and  keep  the  business  sticky.  “Powered  by”  suppliers  with  a  wide  range  of  end  to  end  capabilities    -­‐  hardware,  software,  tools  and  services  -­‐  can  help  merchant-­‐facing  organizations  keep  pace  with  the  front  and  back  office  needs  of  their  

Page 4: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

This  monthly  MPOS  TrackerTM  is  intended  to  give  the  payments  space  a  “playbook”  on  MPOS  –  a  sort  of  “who’s  on  first”  perspective  of  who’s  in,  what  their  offerings  are,  and  how  the  market  

may  have  shifted  month  to  month.    We’ll  comment  on  who’s  moved  or  

entered  the  space  each  time  we  update  this  report.  

customers    is  helpful  and  why  the  move  to  a  platform  as  service/API  play  is  where  many  players  are  moving.      

This  monthly  MPOS  TrackerTM  is  our  best  attempt  to  give  the  payments  space  a  “playbook”  on  the  MPOS  ecosystem  –  a  sort  of  “who’s  on  first”  perspective  of  who’s  in,  what  their  offerings  are,  and  how  the  market  may  have  evolved  month  to  month.    We’ll  comment  on  who’s  moved  or  entered  the  space  each  time  we  update  this  report.    On  a  quarterly  basis,  we  will  do  a  “deep  dive”  into  the  vendors  that  play  in  a  specific  category,  starting  with  Core.  We  define  players  in  the  core  as  those  who  offer  the  basic  hardware/dongle  solutions  that  enable  mag  stripe  card  acceptance  and  merchant  processing  services.  We  will  assess  their  strengths  and  weaknesses  and  identify  the  leaders  and  laggards.  If  you  are  interested  in  participating,  please  contact  us  at:  [email protected]  

This  reports  is  a  first  step  but  is  by  no  means  complete.  We  are  profiling  16  merchant-­‐facing  players  and  3  “powered  by”  suppliers  and  have  done  two  things  with  them:  We  have  provided  an  overview  of  their  basic  stats  and  facts  (launch  date,  volume,  if  available,  functionality/feature  sets,  global  reach,  customers  and  level  of  investment)  and  brief  description  of  the  solution.  If  we  have  missed  you,  please  write  to  us  at  [email protected]  and  we’ll  be  sure  to  include  you  next  time.    

Our  big  wish  is  to  publish  an  aggregate  number  of  MPOS  shipments  so  that  we  can  track  how  this  market  moves  in  more  quantifiable  terms.  We  thank  those  who  have  provided  us  with  that  information,  so  far,  but  would  more  so  that  our  report  can  be  complete.  We  will  not  publish  this  information  for  any  individual  player  but  will  only  publish  an  aggregate  number  on  a  quarterly  basis.  If  you  would  like  for  your  numbers  to  be  added  to  the  total  aggregate  MPOS  Tracker,  please  contact  us  [email protected].  

 

The MPOS TrackerTM Pyramid

We’ve  created  an  organizing  framework  for  this  new  ecosystem:  the  MPOS  PYRAMIDTM.    It’s  a  graphic  representation  of  where  we  think  merchant  facing  service  providers  fit  in  the  market.    It’s  not  designed  to  suggest  that  one  part  of  the  pyramid  is  better  than  another;  rather  to  depict  the  characteristics  of  MPOS  solutions.  That  means  that  the  tip  of  the  MPOS  PYRAMIDTM  doesn’t  imply  the  “best”  it  simply  implies  that  the  fewest  players  are  concentrated  there  given  the  various  elements  of  the  service  offering  that  those  merchant  facing  players  provide  to  their  merchants.    

The  first  16  to  be  included  in  the  MPOS  TrackerTM  and  arrayed  in  the  MPOS  PYRAMIDTM  are:  

Page 5: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

Ezetap,  Fiserv,  Groupon,  GoPago,  Intuit,  iZettle,  mPowa,  NCR  Silver,  PayAnywhere,  Paypal  Here,  Sage,  Shopkeep,  Square,  Vantiv,  VeriFone  Sail  and  Visalus.  

 

 

MPOS PYRAMIDTM Methodology

We  have  divided  the  MPOS  market  into  “layers”  representing  the  broad  set  of  capabilities  included  in  the  MPOS  service  offerings.    This,  we  hope,  more  easily  helps  to  categorize  the  MPOS  ecosystem  by  focusing  on  the  capabilities  that  the  various  players  who  serve  the  merchants  in  this  market  offer  them.  The  “powered  by”  players  are  organized  on  the  outside  of  the  MPOS  PYRAMIDTM  and  aligned  with  the  appropriate  capabilities  that  they  “power”  inside  of  the  pyramid.    

Here’s  how  we  have  used  the  MPOS  PYRAMIDTM  to  organize  the  MPOS  sector.      

Core  –  Players  in  this  quadrant  offer  the  basic  hardware/  card  reader  solutions  to  merchants  that  enable  mag  stripe  card  acceptance  and  merchant  processing  services.  Players  in  this  space  also  have  provided  some  level  of  security  encryption,  although  the  level  of  security  varies  by  powered-­‐by  provider.  This  is  where  many  players  enter  the  market  to  establish  an  MPOS  presence  and  merchant  base.    

Core  +  Back  Office.    Players  in  this  quadrant  have  offerings  that  provide  value-­‐added  solutions  that  enable  merchants  and  other  SMBs  to  perform  important  back  office  functions.  These  functions  include    tracking/managing  inventory,  creating  invoices,  integrating  with    accounting  systems  and/or  other  applications  that  assist  merchants  and  SMBs  in  managing  their  back  office.    

Core  +  Front  Office.  Players  in  this  quadrant  have  offerings  that  provide  value-­‐added  solutions  that  enable  merchants  and  other  SMBs  to  perform  important  customer-­‐facing  functions.  These  functions  include  loyalty,  marketing,  CRM  and  advertising  solutions  that  enable  merchants  and  SMBs  to  more  fully  manage  support  marketing,  sales  and  customer  retention  activities.      

Page 6: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

Core  +  Front  and  Back  Office.  Players  in  this  quadrant  have  offerings  that  provide  value-­‐added  solutions  that  enable  merchants  and  other  SMBs  to  support  both  front  and  back  office  functions  as  described  above.        

 

Merchant/Consumer  Network.  Players  in  this  quadrant  have  offerings  that  leverage  mobile  technology  to  serve  both  the  merchant/SMB  and  consumer.  These  players  provide  core  +  front  and  back  office  capabilities  along  with  consumer-­‐facing  applications  such  as  wallets.  These  players  use  mobile  devices  and  other  assets  on  both  the  consumer  and  merchant  side  to  create  a  network  enabled  by  mobile  devices  (phones  and  tablets)  and  relevant  applications.      

Open  Platform/API.  Merchant-­‐facing  players  in  this  layer  are  serving  merchants  directly  but  have  also  made  a  decision  to  open  their  hardware/software  services  to  developers  via  APIs.  This  is  an  effort  to  expand  the  number  of  merchants/SMB’s  that  they  can  reach  as  well  as  to  make  it  easier  for  their  own  solutions  to  be  enriched  by  other  developers  who  can  add  functionality  to  the  core  offer.    

   

Page 7: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

MPOS Player Profiles:

Ezetap

 

Category Core+Back Office  When Launched Sept 2012  #Customers/volume n/a  Focus Small and Independent Business  Pricing

Rs 1,500 ($28) for terminal processing  

 

Ezetap  is  an  Indian-­‐based  company  launched  by  entrepreneurs  Bala  Parthasarathy,  Shripati  Acharya  and  Sanjay  Swamy.  This  MPOS  player  enables  feature  phones,  smartphones  and  tablets  to  be  converted  into  fully  functioning  point  of  sale  terminals.  They  say  that  its  technology  allows  anyone  to  accept  cards  -­‐  from  merchants  who  deal  in  cash  payments  from  cabdrivers  to  hairdressers.  The  service  includes  processing  the  payment  and  providing  real-­‐time  analytics  to  merchants  about  their  customers.  There  are  only  500,000  card  reading  devices  in  India  but  300  million  credit  and  debit  cards  and  a  huge  potential  to  expand  card  acceptance.  Ezetap  is  intended  to  leverage  the  growth  of  the  smart  mobile  phones  and  the  establish  base  of  plastic  cards  in  India.        

Groupon Payments

 

Category Core + Front Office  When Launched Sept 2012  #Customers/volume n/a  Focus Merchants who have or had Groupon

deals  

Pricing 1.8% V, MC, D and 3% AMEX + $.15  

 

Groupon’s  entrance  into  the  MPOS  space  is  focused  on  serving  local  merchants  that  have  or  will  run  deals  with  it.  Groupon  Payments  is  also  available  as  a  pilot  to  non-­‐Groupon  merchants  who  will  pay  slightly  higher  transaction  fees.  Currently,  Groupon  is  the  lowest  cost  MPOS  option  on  the  market.    

Their  system  was  first  tested  in  San  Francisco  with  150  merchants.  Groupon  also  Payments  leverages  its  May  2012  acquisition  of  Breadcrumb,  a  NY  based  mPOS  system  for  restaurant,  that  includes  reservations  and  is  said  to  compete  with  Open  Table.    

 

 

 

 

 

Page 8: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

GoPago Live Category Core+Front  When Launched August 2012  #Customers/volume 1100 Merchants  Focus SMB, Restaurants  Pricing 2.85% per transaction + a 5% premium

when consumers use its “line skipping” feature

 

 

GoPago  is  a  MPOS  solution  backed  by  an  investment  by  JP  Morgan  Chase.  GoPago  gives  merchants,  free  of  charge,  a  Verizon  tablet,  cash  register  stand  and  free  4G  data  so  that  they  can  accept  payments  anywhere  in  their  retail  establishment.    GoPago  is  striving  to  make  progress  with  restaurants,  a  merchant  category  that  is  particularly  resistant  to  new  payment  technologies  and  now  the  target  of    Groupon.    

GoPago  first  started  as  a  on  to  offline  channel  player  focused  on  line  skipping  –  customers  could  download  the  GoPago  app  to  see  which  local  merchants  are  participating,    place  their  food  order,  pay  for  it  on  line  and  then  go  to  the  restaurant  and  pick  up  the  food.  GoPago  Live  is  the  card  swipe  application  that  offers  the  more  traditional  MPOS  features.      

Intuit GoPayment

 

Category Core+Back Office  When Launched August 2009  #Customers/volume 200,000  Focus SMB, political campaigns  Pricing 2.7% swipe and 3.7% keyed in rate or $12.95 per month and 1.7% per swipe and 2.7% keyed in rate.

swipe and 2.7% keyed in rate.  

 

Intuit  launched  GoPayment  in  2008,  as  a  way  for  small  businesses  to  improve  sales  and  cash  flow  by  using  their  mobile  phones  to  accept  card  payments.  The  solution  was  targeted  mainly  to  service  businesses  (plumbers,  electricians,  field  service  personnel)  who  were  not  card  accepting  merchants  but  viewed  electronic  payments  as  an  opportunity  to  get  paid  immediately  after  the  job  was  finished  or  an  order  taken.  Since  that  launch,  GoPayment  has  expanded  beyond  payment  card  acceptance  with  a  magswipe  strip.  GoPayment  has  also  developed  a  concept  demo  to  process  NFC  using  GoPayment  and  includes  integration  with  Intuit’s  QuickBooks  Point  of  Sale  and  financial  software,  including  inventory  management,  reporting  ,  trends,  etc.      

iZettle

 

Page 9: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

Category Core+ Open  When Launched August 2011  #Customers/volume 50,000 Merchants   Focus Small merchants in Europe that don’t accept cards  Pricing 2.75% for MC and Diner’s Club or 2.95% for AMEX  

 

 

iZettle  is  a  Nordic-­‐based  player  in  the  MPOS  space.  Its  Chip-­‐based  (CHIP  and  signature)  card  readers  are  currently  available  to  businesses  and  individuals  across  Sweden,  Norway,  Denmark,  Finland  and  the  United  Kingdom  .  MasterCard  has  made  a  financial  investment  in  iZettle.    CHIP  and  Signature    was  selected  since  consumers  are  familiar  with  signing  and  PIN  readers  would  put  the  price  of  the  readers  out  of  the  reach  of  most  small/micro  merchants  that  they  are  targeting.    

At  the  moment,  iZettle  is  currently  unable  to  process  Visa  cards  in  Norway,  Denmark  ,  UK  and  Finland,  citing  a  conflict  with  Visa  rules.  iZettle  has  recently  released  an  API  so  that  third  party  iOS  makers  can  integrate  their  payments  into  the  apps.    

mPowa

 

Category Core + Open  When Launched June 2012  #Customers/volume n/a  Focus Merchants in Europe that don’t accept cards  

Pricing

Linked to existing merchant account.25% or minimum charge $0.40 or £0.25 or €0.30. Or 2.95% plus $0.40 or £0.25 or €0.30 per transaction

 

 

mPowa  is  a  British-­‐based  MPOS  company  that  allows  merchants  to  accept  credit  card  and  debt  card  payments  using  their  smartphones.  mPowa  accepts  CHIP  &  Pin  payments  along  with  swipe,  to  enable  card,  cash  and  check  acceptance  and  management.  Its  solution  can  be  white  labeled  and  branded  to  offer  mobile  and  web  interfaces,  seller  dashboard,  management  console,  mail  order  and  retail  packaging,  card  reader  fulfillment,  customer  support  portal,  and  live  customer  support  teams.    

mPowa  card  readers  were  among  the  first  to  be  compatible  with  Android  and  its  Android  acceptance  has  enabled  it  to  expand  globally  as  sales  of  Android  smartphones  expanded.  mPowa  is  backed  by  global  e-­‐commerce  provider  Powa  Technologies.  

 

 

NCR Silver

 

Page 10: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

Category Core + Back + Front Office  When Launched July 2012  #Customers/volume n/a  Focus Bringing big business technology to small businesses  

Pricing

Full hardware package is $619.79 a month to connect a mobile device and up to $29 a month each for additional devices.

 

 

NCR  has  entered  the  MPOS  space  with  NCR  Silver  that  gives  small  business  owners  IP-­‐enabled/mobile  transactions  and  detailed  inventory,  sales  and  profitability  reporting  capabilities  using  a  tablet  device.  The  system  uses  an  iPad  app  that  comes  with  a  stand  and  connects  to  an  NCR  wireless  receipt  printer  and  cash  drawer.  NCR  Silver  provides  a  dashboard,  where  users  can  track  inventory,  profits  and  losses  and  run  customer  relationship  management  and  email  marketing  applications.    

PayAnywhere

 

Category Core + Back Office  When Launched Spring 2011  #Customers/volume 100,000 downloads of the app  Focus All sized businesses and non-profits  Pricing 2.69% per transaction  

 

PayAnywhere  is  an  MPOS  solution  which  also  includes  access  to  a  built-­‐in  merchant  portal  to  help  merchants  manage  its  sales  and  payments,  including  access  to  real-­‐time  reports  that  display  both  credit  card  and  cash  transactions  and  sales  trends  via  Heat  Maps  that  report  where  sales  are  taking  place.  In  addition,  the  software  offers  real  time  reporting  and  can  easily  link  to  a  cash  drawer  and  printer.  PayAnywhere  is  backed  by  North  American  Bankcard.  

PayAnywhere  sets  itself  apart  by  offering  24x  7  customer  support,  the  ability  to  integrate  tips  into  the  final  payment  and  the  ability  for  merchants  to  more  readily  process  refunds.        

 

 

 

 

 

Payleven

 

Category Core

 

When Launched June 2012  

Page 11: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

#Customers/volume 1,000 Merchants in Berlin for trial  Focus All areas of business, merchants  Pricing

2.95% + .07 pence or .09 Eurocents (EC and credit card)  

 

Launched  by  the  infamous  entrepreneurial  Samwer  brothers,  Payleven,  is  a  mobile  payment  system  available  for  iOS  and  Android.  Founded  in  Germany,  the  company  has  expanded  operations  to  the  UK,  Italy,  Netherlands,  Poland  and  Brazil.  The  system  processes  basic  card  payments,  to  enable  small  and  independent  merchants  to  accept  payments.  Originally  only  able  to  accept  MasterCard  and  local  bank  cards  in  Germany  and  the  UK,  Payleven  announced  in  early  October2012    that  they  accept  Chip  &  PIN  payments.  This  move  is  said  to  make  Payleven  the  first  pan-­‐European  MPOS  company  to  be  fully  complaint  with  the  standards  of  all  major  credit  and  debit  cards.    

PayPal Here

Category Core + Network When Launched March 2012 #Customers/volume 200,000 Merchants Focus All areas of business, merchants

Pricing

2.7% transaction fee, with no monthly fee. The fee for non-swipes goes up to 3.5%, with a $ 0.15 fee

 

PayPal  Here  is  a  PCI  compliant  MPOS  solution  that  allows  SMBs  to  accept  electronic  payments,  payment  by  PayPal  and  check  by  leveraging  its  Card.io  acquisition  to  enable  a  user’s  mobile  device’s  camera  to  scan  the  front  of  card  to  input  the  numbers  and  expiration  date.  PayPal  Here  also  allows  users  to  track  cash  payments.  As  of  October  2012,  the  PayPay  Here  reader  is  being  distributed  in  US,  Canada,  Australia,  Hong  Kong  and  Japan.  

 

 

 

 

 

Sage Payments - NA

 

Category Core + Back Office  When Launched February 2011  #Customers/volume n/a  Focus Small businesses    

Page 12: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

Sage  introduced  its  MPOS  solution  –  Sage  Payments  -­‐  in  October  2010,  enabling  card  acceptance  for  small  and  medium  businesses.  Existing  Sage  merchants  can  seamlessly  integrate  mobile  into  their  existing  Sage  services.  Sage  Payments  can  be  used  with  existing  POS  and  works  with  Sage  Exchange,  Sage's  integrated  payments  platform  that  automatically  posts  payments  data  in  Sage's  accounting  and  ERP  solutions,  as  well  as  with  other  third  party  software  partners  that  are  connected  to  Sage  Exchange.    

Sage  is  known  for  its  application  of  Sage  Payments  in  helping  the  Girl  Scouts  boost  total  sales.  When  using  Sage  Mobile  Payments  in  2012  the  Girl  Scouts  of  Central  California  South  saw  the  average  cookie  sale  transaction  grow  to  around  $80,  compared  to  $20  in  2011.  The  Girl  Scouts  of  North  East  Ohio  saw  a  13%  increase  in  sales  for  the  150  troops  that  implemented  mobile  payments  last  year.  

Shopkeep

 

Category Core + Front + Back Office  When Launched 2010  #Customers/volume Aiming for 5,000 merchants by end of 2012  Focus Small retailers and quick serve restaurants  Pricing

$49 for one register and $98 for two registers per month  

 

 

Founded  in  2010,  Shopkeep  uses  Apple’s  iPad  tablet  to  create  a  low  cost  POS  system  for  restaurants.  Shopkeep  is  very  popular  with  small  retailers  that  want  to  cut  costs  with  a  straightforward,  mobile  and  web  based  platform.  It  is  currently  able  to  scan  barcodes,  accept  cash  and  cards  and  print/email  receipts  using  a  cloud  based  system,  but  the  software  lacks  the  detail  and  sophistication  that  would  enable  it  to  process  the  specific  POS  requirements  of  a  bar  or  restaurant.  Shopkeep  has  recently  partnered  with  Perka  to  create  a  loyalty  program  for  its  system.  

 

 

 

 

 

Page 13: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

Square Category Core + Network  When Launched 2010  #Customers/volume 2 million people using Square 75,000 merchants

(July 2012). 6 billion per year  

Focus Starbucks, SMBs  Pricing

2.75% per swipe for Visa, MasterCard, Discover and American Express or $275 per month

 

 

Jack  Dorsey,  the  creator  of  Twitter,  designed  this  MPOS  solution  when  his  friend,  Jim  McKelvey,  missed  out  on  a  large  art  sale  because  he  didn’t  accept  payment  cards.  The  Square  portfolio  includes  its  iconic  square  credit  card  reader  that  plugs  into  phones  or  iPads,  a  register  system  for  iPads  and  a  digital  wallet  for  consumers  –  now  coined  Pay  with  Square.  Square  also  produces  and  launches  a  number  of  free  apps  and  analytics  for  its  users  which  help  merchants  customize  the  checkout  experience  for  their  customers,  create  loyalty  programs,  manage  inventory  and  deliver  more  personal  customer  service  via  geofencing/facial  recognition  at  checkout.      

In  the  fall  of  2012,  Square  and  Starbucks  will  team  up,  as  Square  continues  to  build  out  (and  build  up)  its  merchant  network.  Customers  at  the  coffee  retailer  will  be  able  to  pay  using  their  names  and  Square  will  charge  the  users  payment  card  using  geofencing  payments.    

Vantiv

Category Core When Launched August 2010 #Customers/volume n/a Focus Small and medium merchants

Pricing

n/a

 

Vantiv  Mobile  Accept  is  targeted  to  small  to  mid-­‐sized  merchants  in  retail  or  consumer  services  or  any  merchant  with  a  need  to  process  transactions  on  a  mobile  device.  Its  capabilities  includes  encryption,  dedicated  customer  service  support  available  to  handle  inquiries  by  phone  and  email  and  a  user-­‐friendly  interface  that  allows  merchants  to  easily  email  receipts,  review  previous  transactions  and  credit  or  void  transactions.                 VeriFone SAIL

 

Page 14: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

Category Core + Open API  When Launched May 2012  #Customers/volume n/a   Focus Small and medium businesses  Pricing

2.7% for V, MC and D or 3.7% AMEX or for $9.95/month and 1.95% transaction rate

 

 

VeriFone  SAIL  was  designed  as  an  MPOS  open  platform  to  work  across  a  variety  of  mobile  devices,  including  tablets  and  smartphones,  as  well  as  traditional  payment  acceptance  devices.  Its  open  platform  allows  for  distribution  of  SAIL  through  VeriFone's  network  of  processors,  ISOs,  and  channel  partners.  SAIL  offers  digital  receipts,  discounting  ability  and  inventory  management  in  addition  to  bar  code  scanning  technology.  Merchants  and  technology  partners  are  able  to  build  their  own  payment  or  marketing  solutions  on  top  of  the  SAIL  infrastructure  and  it  can  support  EMV  smartcard,  NFC  contactless,  mobile  wallets.  

Visalus

 

Category Core  When Launched May 2012  #Customers/volume n/a  Focus ViSalus Siencie’s promoters to sell  Pricing

n/a  

 

Visalus  Sciences  is  a  direct  selling  enterprise  that  sells  weight  loss  and  fitness  products.  It  has  added  MPOS  capabilities  so  that  its  sales  people  can  easily  accept  payment  cards  and  increase  sales.  This  capability  replaces  its  on  line/mobile  app  that  enabled  manual  card  entry.  Visalus  claims  that  they  are  the  largest  MPOS-­‐enabled  sales  force  with  every  sales  rep  having  a  card  reader  in  the  field.  

   

Page 15: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

MPOS Suppliers

While  there  are  numerous  MPOS  dongle  distributers,  the  “invisible  engines”  of  the  MPOS  space  are  limited  to  but  a  few.      

FiServ  SpotPay  

SpotPay  is  an  MPOS  solution  launched  in  September  2012  that  enables  merchants  to  accept  credit  and  debit  cards  with  their  mobile  device.  FiServ  is  marketing  this  service  to  Financial  Institutions  who  will  use  it  as  a  way  to  better  serve  their  small  business  customers.  In  addition  to  mag  stripe  card  acceptance,  SpotPay  gives  merchants  the  ability  to  deposit  checks  using  a    mobile  remote  deposit  capture  feature  .  Custom  branding  is  also  available  for  the  dongles.  The  solution  is  said  to  have  strong  fraud  prevention  tools  and  makes  card  transactions  frictionless  to  accept  with  security  designed  to  decline  counterfeit  cards.  SpotPay  users  get  multi-­‐layered  security  that  protects  sensitive  card  data  from  the  point  of  swipe.  

Currently  SpotPay  is  available  to  FiServ  financial  institutions  that  are  part  of  its  ACCEL/Exchange  payments  network,  who  will  use  the  product  to  provide  their  merchant  customers  with  a  secure,  convenient  and  low  cost  solution  to  collect  payments.    SpotPay  leverages  MagTek  readers  and  core  technology  platform.  FiServ    SpotPay  is  included  as  a  supplier  since  it  does  not  directly  supply  merchants  with  devices.    

FiServ  is  a  leading  payments  processor  and  is  headquartered  in  Minneapolis,  MN.    

ID  TECH  

Founded  in  1991,  ID  Tech  designs  and  manufacturers  a  range  of  Automatic  Identification  products  including  MagStripe,  Smart  and  Contactless  Card  Reader/Writers,  Bar  Code  readers,  CCD  scanners,  POS  Keyboards,  and  Secure  PIN  Entry  products.  ID  TECH  has  developed  standard  products  and  custom  solutions  for  the  Point  of  Sale,  Hospitality,  Access  Control,  Transportation,  Gaming,  and  Kiosk  Industries.  

ID  TECH  has  created  eight  different  mobile  card  readers,  the  Shuttle,  iMag  Pro,  iSmart,  UniMag  II,  iMag,  BTMag,  UniMag  Pro  and  UniMag.  The  different  models  are  compatible  with  Apple,  Android  or  Blackberry  devices.  The  company  has  also  released  a  model  that  works  with  Bluetooth  devices.    

ID  TECH  is  headquartered  in  California  with  additional  R&D  and  manufacturing  facilities  in  Asia.  ID  TECH  has  Sales  offices  in  North  and  South  America,  Asia,  and  Europe  with  distributors  and  representatives  worldwide.  ID  Tech  now  employs  more  than  140  people.      

MagTek  

MagTek  is  a  manufacturer  of  electronic  devices  and  systems  for  the  issuance,  reading,  transmission  and  security  of  cards,  checks,  PINs  and  other  identification  documents.  Its  products  are  used  worldwide  by  financial  institutions,  retailers,  hotels,  law  enforcement  agencies  to  provide  secure  and  efficient  electronic  payment  and  identification  transactions.  

Page 16: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

 Its  expansion  into  the  MPOS  space  is  via  its  iDynamo  product  which  is  a  secure  mobile  payments  reader  that  offers  MagneSafe  security  and  delivers  open  standards  of  encryption.  Its  card  reader  authenticator  is  designed  to  work  with  the  iPhone  4,  iPhone  3GS,  iPhone  3G,  iPod  Touch,  iPad  3,  iPad  2  and  iPad.    

MagTek  operates  a  fully  owned  subsidiary,  Magensa,  a  fraud  prevention,  detection  and  advisory  services  firm.    Magensa  maintains  a  globally  accessible  registry  of  authentication  information  that  helps  to  assess  the  validity  and  trustworthiness  of  the  credentials  and  products  that  its  customers  use  in  the  course  of  online  identification,  payment,  and  other  secure  transactions.  Magensa  also  provides  token  management  and  cryptographic  services.    

MagTek  is  based  in  Seal  Beach,  California  and  has  sales  offices  throughout  the  United  States,  Europe,  and  Asia,  with  independent  distributors  in  over  40  countries.  

ROAM  

Founded  in  2005,  ROAM  today  powers  roughly  70%  of  the  non-­‐Square  Mobile  POS  players  in  market.  Its  white  label  platform  provides  services  for  payment  providers,  integrators  and  app  developers  including  as  First  Data,  US  Cellular,  Chase  Paymentech,  Groupon,  PayPal,  Intuit,  Global  Payments,  Sage,  Ingenico  among  others.  It  built  its  reputation  in  the  MPOS  space  as  being  the  first  encrypted  mobile  reader  to  use  a  PCI-­‐DSS  certified  network  to  prevent  card  fraud.  Its  readers  today  can  accept  mag  stripe,  EMV  and  NFC  card  payments.    

ROAM’s  end  to  end  platform  includes  a  portfolio  of  hardware,  peripherals,  apps,  tools  and  services  to  its  merchant  facing  customers  and  partners  to  help  them  deliver  a  robust  solution  to  their  merchant  customers.  It  delivers  these  services  via  APIs  and  SDKs.  It’s  platform  can  support  most  mobile  devices  and  technology  environments.      

Founded  in  2005,  ROAM  is  a  privately  held  U.S.  corporation  with  a  majority  ownership  by  Ingenico.    

VeriFone  SAIL  

VeriFone  SAIL  is  represented  on  both  the  merchant-­‐facing  and  supplier  sides  of  the  pyramid  since  they  both  supply  players  in  the  value  chain,  like  ISOs  with  their  solution  to  resell,  but  also  sell  directly  to  merchants.    SAIL  launched  in  May  of  2012  as  an  MPOS  open  platform  that  could  work  across  a  variety  of  mobile  devices,  including  tablets  and  smartphones,  as  well  as  traditional  payment  acceptance  devices.  Its  open  platform  allows  for  distribution  of  SAIL  through  VeriFone's  network  of  processors,  ISOs,  and  channel  partners.  SAIL  offers  digital  receipts,  discounting  ability  and  inventory  management  in  addition  to  bar  code  scanning  technology.  Merchants  and  technology  partners  are  able  to  build  their  own  payment  or  marketing  solutions  on  top  of  the  SAIL  infrastructure  and  it  can  support  EMV  smartcard,  NFC  contactless,  mobile  wallets.  

AnywhereCommerce    

 

Page 17: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! · Organizing(the(Mobile(Point(of(Sale(Ecosystem! Ecosystem! Analysis! Key(Findings:(• Many!MPOS!players!enter!the!space!withwhat!we!define!as!a!“core”!offering:a

   

             

Organizing  the  Mobile  Point  of  Sale  Ecosystem   Ecosystem  Analysis  

Anywhere  Commerce,  formally  known  as  HomeATM,  provides  mobile  point  of  sale  solutions  to  small  merchants,  often  white  labeled.  Founded  in  2008,  it  goes  to  market  thru  resellers,  acquirers,  developers  and  banks/EFT  networks.    

 

Since  then,  the  company  has  expanded  to  manufacture  and  design  a  range  of  mobile  payment  services,  allowing  merchants  of  any  size  to  accept  cards  (and  benefit  from  card-­‐present  transaction  rates)  via  a  mobile  device.      

The  company  has  four  POS  products:  its  original  card  reader  with  built-­‐in  PIN  Pad,  a  CHIP  and  PIN  reader  for  EMV  cards,  a  smaller  card  reader  used  with  mag  stripe  cards  and  a  device  that  connects  to  a  merchant  POS  via  a  USB  connected  tablet  or  PC.