one person is in charge of appointments. appointments are made to the matrix, which is set by...
TRANSCRIPT
One person is in charge of appointments.
Appointments are made to the matrix, which is set by physicians.
Policy Manual determines the time needed for appointments.
Appointments should be scheduled: At a time convenient for the patient and the office.
Copyright © 2007 by Saunders, an imprint of Elsevier Inc. All rights
reserved.
2
Appointment schedules should be flexible to allow for emergencies.
Everyone cooperates to ensure the schedule adheres to office policy.
Most appointments should be made for 15 mins.
Buffer times in the appointment schedule should be: 30 mins.
Copyright © 2007 by Saunders, an imprint of Elsevier Inc. All rights
reserved.
3
New patient appointments require more time.
Follow office policy on obtaining information before patient’s arrival for appointment.
Copyright © 2007 by Saunders, an imprint of Elsevier Inc. All rights
reserved.
4
All follow-up appointments should require a reminder.
When making appointments for follow-up visits, you should make the appointment as close to the time that is convenient for the patient.
Provide an appointment card and a reminder call.
Copyright © 2007 by Saunders, an imprint of Elsevier Inc. All rights
reserved.
5
Clearly state the time of the appointment—and repeat.
For new patients, provide location of office, if needed.
Obtain a phone number for all patients, especially new patients.
Be professional!!
Copyright © 2007 by Saunders, an imprint of Elsevier Inc. All rights
reserved.
6
If the appointment you are scheduling is a double-booking, explain that the patient may have to wait for a while.
When canceling an appointment for an established patient, you should ask if the patient desires another appointment and document the cancellation and the new appointment in the medical record.
.
Copyright © 2007 by Saunders, an imprint of Elsevier Inc. All rights
reserved.
7
When scheduling an admission of patients to the hospital, it is always permissible to provide the personal information on that patient because the hospital needs it for its records. (T)
Appointment schedules have to be followed strictly and no changes can me made during the day?
It is necessary to get the phone number of a new patient?