®

MTAC Workgroup 114

Establish Service Standards and Measurement

USPS Service Measurement Capability

July 31, 2007

Scanning Requirements for Service Measurement

Two scans are required for transit time measurement:

“Start-the-Clock”

“Stop-the-Clock”

First-Class Commercial Letters

Start-the-clock: Use electronic manifest, unique mailpiece IDs, and

container scans Seamless Acceptance Mailers

Phase 1 (July) – 3 mailers Drop at 5 locations 2 million pieces weekly

Phase 2 (November) – 4 mailers Drop at 80 locations 10 million pieces per week

Stop-the-clock: Use stop-the-clock as defined in the CONFIRM

system

First-Class Flats

4.5% of total First-Class Mail volume 72.7% of volume is single piece

Single piece volume currently measured in EXFC No commercial mailers in Seamless Acceptance Start-the-Clock

Commercial mailers could use electronic manifesting, unique mailpiece ID and container scans

Stop-the-clock Use stop-the-clock as defined in the CONFIRM

system Recommend continued use of EXFC

Standard Letters and Flats

Start-the-clock: Use electronic manifest, unique mailpiece IDs and

container scans Seamless Acceptance Mailers (Non-CR letters and

flats) Phase 1 (July) – 1 mailer

Drop at > 350 locations 10 million pieces weekly

Phase 2 (November) – 1 mailer Drop at 350 - 400 locations 20 million pieces per week

Standard Letters and Flats (continued)

Stop-the-clock: Non-saturation Letters

Use stop-the-clock as defined in the CONFIRM system

Flats and saturation letters Non-Carrier Route Flats

Scan of top piece in tub when cased In FSS environment; move to last en-route scan

Carrier Route bundles and saturation letters Bundles - Scan IMB on top piece when bundle is

cased or taken to street Letter Trays - Scan intelligent tray barcode when

tray is cased or taken to street

Parcels

Delivery Confirmation Priority Mail System – Retail (DCPMR) demonstrates the ability to measure service performance using DELCON

Small volumes of intelligent barcodes on bound-printed matter, library rate, and media mail with unique barcodes. Capable of measuring aggregate parcel performance for parcels that are handled together

Parcels (phased approach)

Aggregate single piece parcels, media mail, bound printed matter and library rate

Start-the-clock Phase 1 – Single piece volume – ready today

Phase 2 – New process for commercial mail (limited sites)

Scan sample of DELCON at induction

Phase 3 – Roll-out to remaining sites and add more retail

Stop-the-clock: DELCON - attempted delivery or delivery scan

Exclusions from Service Performance metrics

For Seamless Acceptance: Mailings with manifest quality issues that exceed the

established tolerance

Mailings with an operational scan rate that is lower than the established tolerance

Mailings with presort errors in excess of the established tolerance

Mailings with address quality errors in excess of the established tolerance

Mailpieces with quality issues such as improper presort, UAA, etc.

For non-seamless, mailings that do not pass verifications will be excluded

Measurement gaps Non automation letters & flats

9.6% of letters

45.6% of flats

Mail destinating at non-automated zones

Manual mail and rejected mail

Start-the-clock for BRM / QBRM

Not Flat-Machinables

Parcels without confirmation services

5-digit bundles and trays

Distribution scan acceptable?

Measurement barriers

Customer adoption of Intelligent Mail solutions

Operational scanning process needed / training

Software update needed on IMD for start- and stop-the-clock scanning

Additional scanners needed at Dock & BMEU

Resolution of IMB height on flats (some letter mailers)

Parcels inducted at non-POS sites

PTS software upgrade needed

Summary Internal measurement systems provide a

reasonable measure for service performance, but highly dependent upon customer participation

IMDAS software updates and revised scanning procedures required at delivery units

Limited volumes of packages, when measured at the product level, require an aggregate measure

Retail (single piece) FCM letters and flats can continue to be measured by EXFC

Scanning data for both “start-the-clock” and “stop-the-clock” is available for significant volumes of mail, across broad geographic areas