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>> Mitel Director’s Briefing Amsterdam, 9–11 September 2013

Mitel’s Mobility Mission

Christian Szpilfogel, Chief Architect

>> Mitel Director’s Briefing 2013

Amsterdam, 9–11 September 2013

Market Trends

Unified Communications: Collaboration and BPI

Virtualization: Computer and desktop

Mobility: Distributed workforce

Consumerization of IT: Leverage consumer devices

Cloud computing: Data center delivered services

PRIVATE PUBLIC



What we do

IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE

IT Framework



Aggressive Cloud Spending Growth

» Western Europe lead by UK, Germany, France and The Netherlands

» Data Centre outsourcing is prevalent and a lead indicator

» Rapid uptake of SaaS type offers (e.g. Hosted PBX and Converged Apps)

» Converged Mobility is seeing 19% CAGR (source: T3i)

© Copyright 2013 Mitel Networks Limited

LATAM NA

Emergi

ng

APAC

Mature

APAC

East

EuropeMEA

Wester

n

Europe

World

Total Cloud 26% 18% 29% 13% 25% 21% 13% 17%

IaaS 49% 43% 39% 22% 29% 30% 31% 37%

SaaS 26% 20% 32% 19% 29% 29% 22% 21%

0%

10%

20%

30%

40%

50%

60% Public Cloud Services End-User Spending

(CAGR 2012-2017)

Total Cloud

IaaS

SaaS

Source: Gartner 2013



Adressing the value add: Healthcare example

- Start addressing USP’s in healthcare (alert messaging, location based services, etc. etc.) Higher service income channel, more value add.

- Those USP’s also work in other key verticals

Customer scenario Quote

without

mobility

Quote with

mobility

Retirement home, 60

users, 20 fixed, 40

DECT, Messaging

€ 5,806 € 21,785

High School, 1-2

sites, 60 users, 20

fixed, 40 WiFi,

Messaging

€ 5,806 € 17,680

Amstelland Ziekenhuis

(Netherlands),

€ 315,669 € 620,164

Mobility - Key customer segments

Mitel Mobility

Health-care

Elderly Care

Retail

Hospita-lity

Educa-tion

Public Offices

Industry Lone Worker



Mobility Solutions

MiCollab Clients

Bring Your Own Device Mobile Convergence

SIP

-T/P

RI

LAN/ Internet

PSTN

Cell

WiFi

Mitel MCD WiFi

MVS

BES

MCD

MVS

BES

UCA

MVSMVS

BESBES

MCDMCD

MVSMVS

BESBES

UCAUCA

MVS

BES

MCD

MVS

BES

UCA

MVSMVS

BESBES

MCDMCD

MVSMVS

BESBES

UCAUCA

Data

SIP

-T/P

RI

LAN/ Internet

PSTN

Cell

WiFi

Mitel MCD WiFi

MVS

BES

MCD

MVS

BES

UCA

MVSMVS

BESBES

MCDMCD

MVSMVS

BESBES

UCAUCA

MVS

BES

MCD

MVS

BES

UCA

MVSMVS

BESBES

MCDMCD

MVSMVS

BESBES

UCAUCA

Data

On-Premises

WiFi Portfolio

5624

•N WiFi Radio

•PTT

•Messaging

•Solvent/Moisture

•Dust/Drop

•Alarm and Location

•Man-Down/No-Movement

WSM

•Wireless services for IP DECT and WiFi

•Centralised / Corporate Directory

•Basic messaging

•Interface to external applications

IP DECT 6.0 Portfolio

5603

•Basic Handset

5604

•PTT

•Messaging

•Solvent/Moisture


•Hot Desk

5607

•PTT

•Messaging

•Solvent/Moisture

•Dust/Drop


WSM v3

•Wireless services

•Centralised / Corporate Directory

•Basic messaging

•Interface to external applications

•IP-DECT and WiFi

IP DECT Base station

Interactive Message – Escalation

Customized Action Chain

Alert in ICU 3

Accept Reject

Escalate

2305

2306



Private GSM with Macro Integration



IMS Use Case: Mitel AnyWare

» Cloud Communications Service –

Using Mitel’s Single Software

Stream

» Installed and Managed by Mitel

NetSolutions

» General Business Features. Mobile

Integration, and Unified

Communications with Cloud

Convenience and Scalability

» Targeting SMB Customers (5 – 500

Users)

» Available in the US only as Retail



» Robust and scalable network-based integration via SIP (IMS) without the

need for two-stage dialers, premises-based adjunct servers, or costly

wireless-to-SIP transcoding

» All calls originating from or terminating at

the user’s mobile phone will be routed to

MCD for further processing

» Works on all Mitel Mobile phones without

the need for SIP clients or apps, or Wi-Fi®

» Complete macro wireless network feature

functionality on Mitel Mobile’s nationwide

network

IMS Use Case: Mitel AnyWare MITEL MOBILE WIRELESS INTEGRATION (MWI)

UC

Wireless

+ Seamless

Function

and

Reachability



Mobile Client Portfolio

» Mobility

– Extending UCC to mobile users

– Seamless voice communications

– Softphone / Dual-mode support

– Cell / WiFi Handover

» Unifies UC components into a single,

easy-to-manage interface

– Corporate Contacts

– IM / Presence

– Manage Status

– View corporate contact details and place

calls to extensions using OfficeLink

– View call history & Visual Voicemail

» iOS / Android / BB – Smartphones &

Tablets

» Accelerated Roadmap

– HYTML5 / Web RTC strategy

– Key drops in February, June and September

http://market.android.com/publish/



WebRTC

» What WebRTC is:

Players Standards No Browser Plug-ins

» Mitel’s Direction:

» Application Mash ups

UCC Mobility Simplified

STANDARD PREMIUM ENTRY

Desk Worker

On-Site Task Worker

Telecommuter

Mobile Information Worker

Mobile Task Worker

Hyper – Mobile

Professional

WiFi/4G Calling

Remote Desktop

Single Identity Calling

Single Number Reach

MOBILE VOICE

8 devices

Handoff (multiple devices) / Features

Corporate Directory

MiCollab Client Mobile Web

Share / View Activity

MiCollab Client mobile Web

Smartphone – IP-DECT

MiCollab Client

Secure Hotdesking

Teleworker

Smartphone / Tablet / IP-DECT

MiCollab Client Softphone

Secure Hotdesking

Teleworker

Share / view – Location & Activity

MiCollab Client for Smart Devices

Corporate Directory, Native Contacts

MiCollab Client for Smart Devices

8 devices

Handoff (multiple devices) / Features

Roaming / handover – Cell / WiFi

MiCollab Client Mobile Softphone

Video – peer to peer / Conference

(MiCollab Client Video Softphone)

Audio and Web View / Share

Audio Web and Video Conferencing

MOBILE COLLABORATION

Audio / Web

Video

MOBILE WORK FLOW On Site – Voice and vertical

applications

On/Off Site – Voice and vertical

applications

Audio and Web View / Share

Audio Web and Video Conferencing

Presence

Call Control

2 devices

Handoff (desk/mobile) / Features

On Site – Voice and vertical

applications

IM and IM presence

MiCollab Client

Smartphone / tablet / IP DECT

MiCollab Client (web)




Summary

» Significant Industry Changes

– Business Shift to Cloud

– Virtualization is an enabler

– Significant focus on Mobility

» Mitel’s Comprehensive Portfolio Suite

– DECT, WiFi, Private Mobile, IMS integration

– Application integration

– Mobile Collaboration

– Acceleration of the Mobility roadmap

» Significant Cloud Expertise!


Christian Szpilfogel, Chief Architect

[email protected]

Visit mitel.com for more info

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