® ibm software group © 2010 ibm corporation enterprise architecture business transformation and...
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®
IBM Software Group
© 2010 IBM Corporation
Enterprise ArchitectureBusiness Transformation and Planning
IBM Software Group | Rational software
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Enterprise Strategy
Fire and hope!
Enterprise Architecture
Business Operating Environment
and IT Infrastructure
TransitionPlanning
Group IT Architecture Definition
Infrastructure Design & Planning
Establish IT Competency Centre
End User Infrastructure Upgrade
Inter-company WAN (imple.)
Outsource New Core systems
Outsource Helpdesk and Desktop
Outsource network
Outsourcing Initiatives
Competency Centre Initiatives
Electronic Service Delivery
Data Warehouse
Customer Service Centre
Recognise and report problem
Diagnose problem
Escalate problem
Analyse problem
Log Problem
Close problem
Update customer
Resolve problem
Bypass and/or fix
Config. Management
Operations Management
Change Management
Call management
Operations management
Update customer
Perf and Capacity management
WAN infrastructureIntranet/Mail infrastructure
Customer ServiceData Warehouse
Graphical IS
B.U.B.U.
Document Management
Systems Management
Middleware
NETWORK
Planning/Design Initiatives
Infrastructure Initiatives
OtherBusiness Unit SystemsKiosksTelemetry systemsetc
Initiatives focused on migrating to the new delivery environment
Planning/DesignInfrastructureOutsourcing
Initiatives focused on implementing the vision
Planning/designIT Competency centre
Key Group Decision Points
ArchitectureGovernance
Bus Arch’ture IT Architecture
AEICorporate
YankeeGroup
SaturnGroup
YarnDivision
KnitsDivision
SenecaPlant
RaleighPlant
CashManagement
Shipping
Accounting
ComponentDesign
Yarn Buying
Order Entry
ComponentScheduling
YarnDyeing
Inventory
AssortmentPlanning
ComponentKnitting
Tagging & Packing
Business Structure
Business Locations
Classically, we’ve defined EA as the “planning” function between strategy formulation and delivery…
Pro
gra
m
focu
sE
nte
rpri
se w
ide
focu
s
Strategy
Planning
Designand
Delivery
Change Programs
Soln Outline Macro Design Micro Design Devt, etc.
Programme ArchitectureGroup IT Architecture Definition
Infrastructure Design & Planning
Establish IT Competency Centre
End User Infrastructure Upgrade
Inter-company WAN (imple.)
Outsource New Core systems
Outsource Helpdesk and Desktop
Outsource network
Outsourcing Initiatives
Competency Centre Initiatives
Electronic Service Delivery
Data Warehouse
Customer Service Centre
Recognise and report problem
Diagnose problemEscalate problemAnalyse problemLog Problem
Close problemUpdate customer Resolve problem
Bypass and/or fixConfig. Management
Operations ManagementChange Management
Call managementOperations management
Update customer
Perf and Capacity management
WAN infrastructureIntranet/Mail infrastructureCustomer ServiceData Warehouse
Graphical IS
B.U. B.U. Document Management
Systems ManagementMiddleware
N E T W O R K
Planning/Design Initiatives
Infrastructure Initiatives
OtherB u sin ess U n it
S ys tem s
K io sks
Te lem etry sys tem s
etc
Initiatives focused on migrating to the new delivery environment
P lann ing /D es ign
In fras truc tu re
O u tsou rc ing
Initiatives focused on implementing the vision
P lann ing /des ign
IT C om pe tency cen tre
Key Group Decision Points
Soln Outline Macro Design Micro Design Devt, etc.
Programme ArchitectureGroup IT Architecture Definition
Infrastructure Design & Planning
Establish IT Competency Centre
End User Infrastructure Upgrade
Inter-company WAN (imple.)
Outsource New Core systems
Outsource Helpdesk and Desktop
Outsource network
Outsourcing Initiatives
Competency Centre Initiatives
Electronic Service Delivery
Data Warehouse
Customer Service Centre
Recognise and report problem
Diagnose problemEscalate problemAnalyse problemLog Problem
Close problemUpdate customer Resolve problem
Bypass and/or fixConfig. Management
Operations ManagementChange Management
Call managementOperations management
Update customer
Perf and Capacity management
WAN infrastructureIntranet/Mail infrastructureCustomer ServiceData Warehouse
Graphical IS
B.U. B.U. Document Management
Systems ManagementMiddleware
N E T W O R K
Planning/Design Initiatives
Infrastructure Initiatives
OtherB u sin ess U n it
S ys tem s
K io sks
Te lem etry sys tem s
etc
Initiatives focused on migrating to the new delivery environment
P lann ing /D es ign
In fras truc tu re
O u tsou rc ing
Initiatives focused on implementing the vision
P lann ing /des ign
IT C om pe tency cen tre
Key Group Decision Points
Enterprise Architecture
= “the city plan”
System Design= “the buildings”
Strategy
= “the city’s purpose & goals”Technology
Availability
Business
OpportunityBus Strategy IT Strategy
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…so that Enterprise Architecture can be thought of as both a link and a chain!
More Positively…
“Freedom within the law [without which] the life of man [would be] solitary, poor, nasty, brutish and short.”
Thomas Hobbes,
Putting it bluntly… “Enterprise Architecture constrains the individual project, for the benefit of the Enterprise”
IBM Software Group | Rational software
How can architecture help your business?
Manage Outsourcing
Customer: Req’ts, specs, testing
Vendor: Actual architectures
Satisfy Mandated Compliance
Regulatory or contractual
DoDAF, TOGAF, FEA (iRMA), etc.
Pass an Audit
Architecture & business transparency
Repeatable, documented
Visualize and Communicate
Beyond basic drawing tools
Understand What You Have
Current state analysis
Your IP and Assets
Improve What You Have
Find incremental improvements
Manage business transformation
Manage the Portfolio
Applications/Products
Improved reuse across organization
Return on Assets
Leverage elements across subsystems and product lines
Manage Packaged Applications
Integrate with rest of architecture
Common Project Starting Points
Initiate new projects from a common starting point based on an EA model
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“The Enterprise Architecture discipline
defines and maintains the architecture models,
governance, and transition initiatives needed to
effectively co-ordinate semi-autonomous groups
towards common business and/or IT goals” 1
Business
Technology
Information Systems
Strategy
ENTERPRISE ARCHITECTURE
In what part of the the business does it need to be
done? Enterprise Business
Architecture
Where to do it?Enterprise Technology
Architecture
What to do? How to do it?Enterprise Strategy
What to do it with?Enterprise Applications and
Information Architecture
Enterprise Architecture defines an Enterprise BlueprintEA is both a practice and a collection of related enterprise information
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Business Motivation and Strategy
Reusable Assets
Measured Capability
Improvement Framework
Collaborative
ALM
SCMWork Items
Build
Class Diagrams
Customers
Accounts
Customer Services
P2 PeopleSoft
P Reservations
P Credit CardBooking
P CustomerMaintenance
D Customer Details
Data_Flow_1
Customer Credit Rating
Authorization Code
Credit Card Action
Customer Booking Details
Account History Maintenance info
Credit Card Details Secure Transaction
Customer DetailReservation Request
Application Models
Data Models
Organizational Charts
Network Topologies
CreditCardCompany
Accounts
HotelReservation System
Reception
Traveler Potential Guest
CheckCustomer Credit
Provide Clientwith
ReservationNumber
Reservation Notify Customerof CreditProblem
CustomerAgrees to Terms
+
CustomerRejects Terms
AdviseCustomer
Calculate RoomPrice
Notify Customer of Credit Rejection
Reservation Number Granted
Cancel Reservation
Room Booked Provisionally
Credit OK
Credit Not OK
Customer Credit Details
Quote_Price
Quote Price
Process Models
Organizational Unit
Chelsea Hotels and Resorts
Mission
Serve the Needs of the Business and Leisure Traveler
**
**
*
**
**
*
Vision
To Be Regarded as the Finest Hotel Chain in the World
Goal
*
Increase Revenues
Goal
*
Improve Quality of Service
Goal
*
Be Regarded as aFirst-Class Business Hotel
Objective
Number of Complaints received in2Q 2006 Should Be 20 percent less
than 2Q 2004
Objective
Host 12 Conferencesand Seminars per yearin 6 Largest Markets by
Sept 1, 2008
Objective
Add Conference Facilitiesto Hotels in 6 Largest Markets
by Sept 1, 2008
Objective
Earn 5-Star Ratingfrom hotels.com by
Sept 1, 2006
Objective
Business Rule
Customer's RewardsPoints Never Expire
Business Rule
Every CustomerMaking ReservationGets Auto-Enrolled
in Program
Tactic
Establish a FrequentGuest Rewards Program
Tactic
Reservation ServicesOver the Web
Policy
Rewards ProgramMust Be Attractive
to Customers
Strategy
Provide Vacation Packageswith Theme Parks
Strategy
Improve ExistingReservation Experience
Strategy
Modernize Hotels
Enterprise Direction Diagram
Goals Objectives
Behavior Models SOA
Enterprise Architecture
Project and
IT Portfolio
Management
Process & Application
Solution Delivery
Operational Modelling
Measurement and Reporting
Enterprise Architecture Ecosystem
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Business Analysis: Identify Problems and Opportunities
What are the business priorities?
What business/technology assets do we have?
What is unnecessary, redundant or obsolete?
Where can costs be cut?
Which business processes work well?
How are project priorities determined, communicated…at a staff and line level?
Priorities/Goals/Strategies
Business Architecture
Policies/Rules/Operations
Technology Architecture
How well am I operating today?
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Remove high cost, low business value applications
Invest in critical business areas that are under supported
Support and reuse high impact resources
Business Analysis of the Current State
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What you should know about your critical applications
• How do your key applications create business value?
• What applications are over-consuming scarce resources and investment capital?
• Where are you over-investing in out-dated or aging applications that need to be modernized, replaced or retired?
• Are your overall applications costs increasing, decreasing or stabilizing?
• What is the health of your critical applications?
• Which critical applications are currently at risk?
“for every $1 of discretionary spending (i.e., new projects and major enhancements), up to $5 is spent on support, maintenance and infrastructure during the life of an application”
Gartner Group
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IBM Software Group | Rational software
Make faster, better-informed strategic and tactical decisions
Link, consolidate and analyze business and IT information in blueprints
– Strategies, goals and organization
– Business architecture and process analysis
– Applications, services and data
– Systems, networks and components
Simplified modeling with robust support for standards
– Create a common and consistent information repository to guide enterprise planning
– Multiple modeling standards in one tool
– Changes are propagated throughout the data blueprint, simplifying maintenance
“We are able to manage enterprise information,run impact analysis, and make decisions more
effectively.” Juma AlghaithExecutive Director for Customs Development
Transform complexity into usable information
Enterprise blueprinting with interactive visualization and analysis
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IBM Software Group | Rational software
Business Processes
Organizational Structure
Data Dictionary
IT Services
Application Inventory
Physical Data Stores
IT Standards/ Infrastructure
Shared IT Services
Organizational Overlaps
Common Business Practices
Reusable Data Sources
Redundant Data
Critical IT Resources
Duplicate Applications
Change Impact Analysis
SA is based on industry standards & best-practicesSA imports of Raw Data help populate the repository with information already available
SA creates Meaningful Views and Reports share EA information for collaboration
System Architect Repository Solution:Standards-Based for Import/Export facilitates Info Sharing
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IBM Software Group | Rational software
Manage the impact of change, consolidation and M&A
Understand your current state, and use it to map to your future optimized state– Set the course to optimal ROI
Identify redundancy and reuse of business and technology assets– Enterprise analysis reports complex IT information
in business-friendly formats
Identify and minimize execution risk– Group information for accurate integration planning– Reveal critical data required for accurate decisions
Minimize execution risk through transformation due diligence
Increase operational efficiency, reduce recurring costs and mitigate risks
“We used enterprise impact analysis to guide the consolidation of our US operations
in an efficient and cost-effective manner.”
Director of IT Leading Express Shipping Organization
Redundant, Inefficient, High Cost
IncreaseOperationalEfficiency
Consolidated, Reused and Optimized!
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IBM Software Group | Rational software
With SA you can see key EA components supporting Enterprise strategies & goals!
With SA you can manage key EA components as projects and initiatives!With SA you can see key EA components dependent upon specific technologies!
Visualize the enterprise and the impact of change
Business Processes
Applications Data
IT Infrastructure
Orgs &People
Enterprise Strategies & Direction
Business Processes & Services
IT Infrastructure & Services
Projects & Initiatives
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IBM Software Group | Rational software
Company A Redundant,
Inefficient, High Cost
Consolidated, Reused and Optimized
Mergers Acquisitions Consolidation Cost-Cutting
Divestures Outsourcing
Business Plan A Low results, max-out
resources
Business Plan B Optimal reuse with minimal investment
Transition Scenario A High business disruption,
minimal results
Transition Scenario B Low impact to infrastructure,
quick ROI
Transition Scenario C Low cost, but reduced IT
performance
Workspace Management supports Scenario Planning
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Example Scenario Planning exercise
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Visualize and manage the transformationWorking with Current (“as is”) and Future (“to be”) states
Current Proposed
Infrastructure
IBM Software Group | Rational software
Visualize and Manage the Transformation
Business process
Transition planning using date parameters
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Facilitate Business and IT Collaboration in System Architect
Account Servicing
Correspondence & fulfilment
Policy setting and business analyticsTransaction Processing
Customer Recruitment
Internal Actor External Actor
Change ManagementOperational Management
Information management
Product Conf iguration
Operations Optimisation
Application Processing Sales and Recruitment
Correspondence Capture Fulf ilmentCorrespondence (out-bound)
Customer Inf ormation Historical Information
Authorisations Transaction Management Card Scheme Settlement Payments Campaign Management Credit Risk Management Customer / ProductAnalytics
Fraud Analytics & Control
Customer ContactManagement
Customer DialogueDefinition
Customer ID&V
Loyalty Product Processing
Collections & Recoveries
Complaints Financial Exceptions
IML9 / IML6
AccountServices
KAFT
AccessDatabases
CID
AccountServices
Hunter I
FraudReferrals
FCPS
AccessDatabases
Lost & Stolen
CreditCare Crawley CRM
CID
Chargebacks AccountServices
IML9 / IML6
CAM Server-UKC
BEAMS
IML9 / IML6 CIS M/Text-UKC IML9 / IML6
M/Text-UKC
Doc 1 (TSYS) CMS-UKC
Digis
CCNApps/GUICCNApps
BECASABT
CCNApps/GUICCNAppsBECAS
IML9 / IML6BEAMS
AccountServices
CID ClearCommerce
Comms/XL Epay
KAPS
Debt Manager BIW
Chordiant(CCCD)
Debt Manager iDTV
Chordiant(CCCD)
Falcon-UKC(TSYS)
Falcon-UKC(B'card)
iDTV
Chordiant(CCCD)
CustomerSystem
BIW Debt Manager BIW
Capscan
EquationCommunisis
Astron(akaEdotech)
Aim Call
Intranet
Chordiant(CCCD)
Key
UK Cards (ApplicationLandscape)
System ArchitectWed Aug 16, 2006 16:00
Comment
System Fate =Stay
System Fate =New
System Fate = MajorUpgrade
Demise Planned > start2008
Demise Planned > start2007
Demise Planned > start2006
Heatmaps and Landscape Reports Communicate project information
Identify redundancy, risk and reuse of business and technology assets
Visualize and understand the impact of change
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Enterprise Architecture DashboardQuestion Oriented Architecture
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Collaborate on the results
Gain clarity in enterprise decision making Enhanced web collaboration creates a common perspective of the organization, from one location New enterprise search quickly reveals critical data required for accurate decisions
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Formal Management Reporting
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Architecture Health Dashboard
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IBM Software Group | Rational software
System Architect System Architect\XT• Business Process Modeling• Data Modeling•
Systems/Application/Infrastructure
• Data Integration/Metadata• Explorer Diagram Generation• EA “Development”• Windows Based Thick Client
• Data Analysis and Discovery• Read/Write Capability• Customizable Web
Components• Real Time Repository Access• Enables Data Ownership• Executive/Dashboard Views• Web Browser Interface
• Information Consumption• Portal Access• Fully Customizable
Look/Feel• Static Web Content
Generation• Feedback Mechanism• “Publishing to the masses”• Web Browser Interface
SA Publisher
The System Architect Platform User Interfaces: Thick client, Web portal, Web client, Visio interface
Architecture Team Extended Team “Information Consumers”
Collaboration Across Different User Communities
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IBM Enterprise Architecture Services
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• Industry Leading Business Consulting• Best Practices and Industry Guidance• Organization and Strategy Consulting
• Enterprise Architecture Certification• e-Learning• Tool and Methodology Training
Certification and Training
BusinessConsulting
• Proven Method• Based on Best Practices• Covers Tool and Methodology• Demonstrate Immediate Value
QuickStart and Rapid Deployment
IBM Software Group | Rational software
Facebook.com/SystemArchitect
Twitter.com/IBMSA
EA Forum on DeveloperWorks (http://www.ibm.com/developerworks/forums/forum.jspa?forumID=1498)
EABlue.com
LinkedIn User Group for System Architect (http://www.linkedin.com/groups?gid=2266144)
System Architect Technical Library on DevWorks:
http://www.ibm.com/developerworks/views/rational/libraryview.jsp?sort_by=Date&type_by=Demos&search_by=Rational+System+Architect
Rational User Conference in Orlando in June
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