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THE WORK NUMBERVERIFICATIONS OF EMPLOYMENT AND INCOME

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Employment and Income Information

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How to login to The Work Number®Go to http://www.theworknumber.com/go/

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Login – enter your username

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Login – enter your password

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New Order Page

Select Employment and Income Verification

Enter the SSN and select a permissible

purpose.

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Providing Additional Order Information

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POSSIBLE OUTCOMES

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Completed VerificationsThe last date the employer has sent us information on the employee

Is the employee actively working for this employer?

Job Title

Income verifications provide current YTD income and the previous two years if available. Please note- if you are contracted for verifications of employment only, your verifications will not contain this income information.

Please note, verifications are view once only so you will need to print or save a screenshot for your records.

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Additional Information Needed

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Record Not Found

This message box will appear to remind you that you must have written consent from the employee to obtain the data.

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Message Displayed if SSN Entered with Dashes

If you get this message, you may need to resubmit the order with no dashes in the SSN. Please note- you will not be charged twice.

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Record is Excluded Due to Filters or Not On Database

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Why Does the message “We’re sorry, we cannot return the employee’s record because it did not meet your company’s applied Business Rules” apply to both filtered records and no records?

The old or “legacy” version of The Work Number and the new version process filters and active records in a different order.

The legacy application search logic searched the database first, and if active records were found, would then match the filter parameters.

The new version’s application logic applies filters first before checking whether a record is active, so that is why it might return the message “…did not meet your company’s applied business rules,” even when there are no active records on the database.

In the end, both applications (legacy and new) return the correct records and your overall hit rate has not decreased, although it may appear to you that you are getting more “no hits” due to filters than before.

Previous Slide- Further Clarification

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Equifax Verification Services Center Hours of Operation: 7am - 7pm CST member@equifax.com 800-996-7566

*Make sure to mention you are using the new Consolidated Store Front

Your Support Team