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PROFESSIONAL & DIGITAL SERVICES 2017/18 Professional AN AMAZING PLACE WITH AMAZING PEOPLE & DIGITAL SERVICES

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2017/18

Professional

AN AMAZING PLACE WITH AMAZING PEOPLE

& DIGITAL SERVICES

2 FOR MORE INFORMATION VISIT www.training2000.co.uk

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ES CONTENTS

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ABOUT TRAINING 2000

OUR LOCATIONS

CV WRITING AND INTERVIEW TIPS

INFORMATION, ADVICE & GUIDANCE

MEET THE TEAM

WHY STUDY WITH US?

OUR PROFESSIONAL & DIGITAL APPRENTICESHIPS

ASSISTANT ACCOUNTANT LEVEL 3

PROFESSIONAL ACCOUNTING LEVEL 4

BUSINESS ADMINISTRATOR LEVEL 3

PROFESSIONAL BUSINESS ADMINISTRATION LEVEL 4

CUSTOMER SERVICE PRACTITIONER LEVEL 2

CYBER SECURITY TECHNOLOGIST LEVEL 4

INFORMATION FOR EMPLOYERS

FUNDING ACCOUNTING APPRENTICESHIP

FUNDING BUSINESS ADMINISTRATION APPRENTICESHIPS

FUNDING CUSTOMER SERVICE PRACTITIONER APPRENTICESHIPS

FUNDING CYBER SECURITY APPRENTICESHIPS

THE APPRENTICESHIP REFORMS

THE RECRUITMENT JOURNEY

3FOR MORE INFORMATION VISIT www.training2000.co.uk

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TRAINING 2000Welcome to

4 FOR MORE INFORMATION VISIT www.training2000.co.uk

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ES ABOUT TRAINING 2000

OUR VISION

‘An Amazing Place with Amazing People’

OUR MISSION

We will help people to realise their potential and achieve great results through the growth of a healthy charity, which is inspired by visionary leadership, shared values and goals, thriving on innovation and challenge.

WHY CHOOSE TRAINING 2000?

Training 2000 has been established for over 50 years, we are a large Group Training Association offering business solutions, commercial courses and Apprenticeship programmes across multiple industry sectors.

Within our professional and digital services sector we offer Business Admin, Accounting (AAT), Cyber Security, Customer Service and Management.

Training 2000 also offer training and support in the following areas:

• Automotive Technologies

• Dental Nursing

• Engineering & Advanced Manufacturing

• Scaffolding

• Military Preparation

5FOR MORE INFORMATION VISIT www.training2000.co.uk

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BLACKBURN

Furthergate Business Park

Harwood Street, Blackburn

Lancashire, BB1 3BD

Our Professional & Digital Services courses are delivered at our Blackburn and Blackpool sites.

OUR LOCATIONS

BLACKPOOL

Stanley House, Stanley

Road, Blackpool,

FY1 4QL

6 FOR MORE INFORMATION VISIT www.training2000.co.uk

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ES CV WRITING

WHAT IS A CV?

A CV (Curriculum Vitae) is a short list of facts about you, your work experience and your qualifications and skills. A CV is often the first thing an employer looks at, so it is essential that you create a good first impression and sell yourself in the best possible way.

CV TIPS

Make sure that your CV is correct and all spelling and punctuation is checked. Ask someone to double check it for you.

Try to type your CV on a computer using a standard font such as Arial. Keep it simple, make headings bold and avoid using fancy fonts or clip art.

Keep it short and to the point. A double side of A4 is enough.

Be positive, your CV is selling you to an employer. Tell them about your qualifications, achievements, awards, strengths and interests.

Don’t forget to include your name, address, phone number and email.

INTERVIEW TIPSInterviews can be one of the most nerve-racking aspects of job hunting. But there are plenty of ways to calm those interview nerves!

Plan for your interview. Research the company and find out what they do. Think about any questions you may wish to ask them.

Dress smartly. If you look good you will feel positive.

Turn up on time and give yourself plenty of time to get there. Aim to arrive at least ten minutes before your appointment - they won’t mind if you are early.

Make sure that you answer any questions fully, don’t just say yes or no. Give some examples, speak clearly and make eye contact with the person asking the question.

Don’t worry if you don’t understand the question – ask them to repeat it.

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7FOR MORE INFORMATION VISIT www.training2000.co.uk

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INFORMATION, ADVICE & GUIDANCE

BEFORE YOU APPLY Impartial information, advice & guidance are offered by our qualified staff which focuses on your needs and ongoing success.

Our expert advisers aim to give you all the information required to make a decision about your future. This includes progression routes, career opportunities and skills ensuring you start on the right path to a successful career.

DURING YOUR PROGRAMME - LEARNER SUPPORT You may, at some time, have a problem that is either work related or personal, which you feel you cannot discuss with your supervisor or Career Development Adviser (CDA) /Training Officer. 

It often helps to talk it through with someone else. If you wish to discuss your problem in confidence, you may want to talk to one of our dedicated learner support officers. With their experience of dealing with personal issues, our learner support officers can help with any guidance you may need. When you speak to them, be assured your discussions will be treated in the strictest confidence.

ONCE YOU’VE FINISHED YOUR PROGRAMME When you have completed your programme, we will still be here for you to make sure that you can reach your full potential. If you need any advice or guidance to keep you on the pathway to success, we can provide a network of support.

Training 2000 is accredited to the IAG Matrix Standard, which is the national quality standard for any organisation that delivers information, advice and/or guidance on learning and work. Accreditation by Matrix confirms Training 2000 is a quality training provider, dedicated to giving impartial advice and guidance to its learners.

FINANCIAL SUPPORT We have support available if you are 19+ and are in financial hardship that prevents you from participating in learning. This may be for domestic emergencies, emergency accommodation or emergency childcare.

You may also be eligible for free meals, travel expenses and a bursary of up to £40 per week.

8 FOR MORE INFORMATION VISIT www.training2000.co.uk

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ES WHY STUDY WITH US?

The difference between an Apprenticeship and college or sixth form is that you will have been earning a wage, gaining invaluable qualifications and employability skills along the way to your dream promotion.

Millions of people work in this sector, and your Apprenticeship could lead to a role in a number of different areas within an organisation. One of the great things about this sector is that you can work almost anywhere. With your transferable skills, you could be working in a record company or a charity. Apprenticeships are also an excellent starting point to move into management once you have more experience.

We are an Association of Accounting Technicians (AAT) delivery centre. Our expertise has led to our learners receiving recognition through national awards.

WINNERS!

Shortlist

FINALIST 2016WINNER 2015

National Competition

winners

HERE ARE SOME OF OUR RECENT AWARDS AND ACHIEVEMENTS:

VIEW OUR CASE STUDIES >

9FOR MORE INFORMATION VISIT www.training2000.co.uk

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MEET THE TEAM

ANNABEL HODGSONCareer Development Adviser

GILL MAKINCareer Development Adviser

KEVIN LLOYDAAT Centre Coordinator & Tutor

ANGIE WHITTAKERCareer Development Adviser

LISA SHORROCK Lead Career Development Adviser M: 07468 710139

NICOLA FITZGERALDCareer Development Adviser

JONNY SMITH Career Development Adviser

SUSAN WHITEBusiness DevelopmentM: 07920 156533

LEE TINSLEYBusiness DevelopmentM: 07973 689042

AILEEN O’BRIENAAT Tutor

FRAN CHAPMANCareer Development Adviser

ATENA WESTHEADCareer Development Adviser

ROWENA BROUGHManagerM: 07879 806087

Our staff have years of vocational experience to ensure the highest standards of delivery. 

YOU CAN CONTACT OUR TEAM ON 01254 54659 OR EMAIL [email protected]

10 FOR MORE INFORMATION VISIT www.training2000.co.uk

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& DIGITAL APPRENTICESHIPS

Our Professional

11FOR MORE INFORMATION VISIT www.training2000.co.uk

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BUSINESS AND ADMINISTRATION APPRENTICESHIP

CUSTOMER SERVICE APPRENTICESHIP

CYBER SECURITY APPRENTICESHIP

ACCOUNTING AAT APPRENTICESHIP

12 FOR MORE INFORMATION VISIT www.training2000.co.uk

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ES ASSISTANT ACCOUNTANT (AAT)

APPRENTICESHIP - LEVEL 3An Assistant Accountant provides support to internal and external customers and will work predominately either as an Assistant Accountant within practice or alternatively within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or year end financial statements. In addition the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations.

ENTRY REQUIREMENTS: A minimum of grade C (5/4) in Maths and four GCSEs at Grade C (5/4) or above, including English are required. Some employers may request higher grades. Information Technology is desirable.

OR a Level 2 AAT qualification. If you haven’t got your Level 2 we will include three Level 2 modules at the start of your Level 3.

LEVEL: 3

DURATION: 16 months

HOW OFTEN WILL I STUDY?

Training one day per week

TRAINING LOCATION:

Blackburn and Blackpool

JOB ROLES INCLUDE: Accounts Clerk, Cashier, Credit Control Clerk, Finance Assistant,

Purchase Ledger Clerk, Sales Ledger Clerk

13FOR MORE INFORMATION VISIT www.training2000.co.uk

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OUR OFFER INCLUDES:

• Training 2000 registration and pass

• Structured delivery programme that includes one day in the classroom per week in our Blackburn site comprising of knowledge and tutorial sessions

• Assessor visits and reviews in your workplace

• Synoptic / end point assessment

KNOWLEDGE

Business Awareness

IT Systems and Processes

Ethical Standards

Financial Accounting and Reporting

Management Accounting

SKILLS

Analysis

Communication

Produces Quality and Accurate Information

Uses Systems and Processes

Problem Solving

BEHAVIOURS/ATTITUDE

Embracing Change

Adding Value

Ethics and Integrity

Personal Accountability

Productivity

Team working and Collaboration

COURSE DETAILSIt comprises of a Level 3 Standard which will be completed in a 16 month period.

You can also achieve your Level 3 AAT Advanced Diploma in Accounting*.

The purpose of the AAT Advanced Diploma in Accounting is to provide students with the specialist knowledge and skills required for progressing either to employment in an accounting or finance role, or to enable progression to further study in accountancy and finance.

A competent assistant account on completion of the Apprenticeship Standard will meet the following requirements:

Five mandatory units:

1. Advanced Bookkeeping

2. Final Accounts Preparation

3. Management Accounting: Costing

4. Indirect Tax

5. Synoptic Assessment

If needed these three Level 2 modules will be included at the start of your Level 3:

1. Bookkeeping Controls

2. Bookkeeping Transactions

3. Using Accounting Software (Sage 50)

*exam fees and certificates will be charged extra

14 FOR MORE INFORMATION VISIT www.training2000.co.uk

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PROGRESSION

Upon successful completion of your Assistant Accountant Standard you can progress onto the Professional Accounting Apprenticeship Level 4.

END-POINT ASSESSMENT

The end-point assessment has 2 components which have been designed to be completed once the Apprentice has finished the on-programme learner journey. Both components will need to be passed in order for the Apprentice to be awarded the Apprenticeship.

Apprentices will be expected to complete:

A synoptic end-test covering the knowledge and skills gained throughout the on-programme stage and detailed in the standard.

A portfolio and reflective discussion which will comprise a range of evidence produced in the work-place to show that the Apprentice has met the knowledge, skills and behaviours detailed in the standard. The reflective discussion will be a structured interview to examine this evidence and the learner journey in more detail.

Apprentices can therefore expect to be assessed through a combination of testing in controlled conditions, evidence produced in the work-place and recorded interview, therefore comprehensively examining the work they have completed.

EVERYTHING YOU NEED TO KNOW ABOUT AAT >

VIEW OUR ACCOUNTANCY APPRENTICESHIP VACANCIES >

APPLY ONLINE >

15FOR MORE INFORMATION VISIT www.training2000.co.uk

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PROFESSIONAL ACCOUNTING (AAT) APPRENTICESHIP - LEVEL 4Individuals in the role of a Professional Accounting Apprenticeship will have responsibility for creating, and/or verifying and reviewing accurate and timely financial information within the organisation in which they are employed, or on behalf of another organisation. This will be performed in order to meet relevant ethical, professional and legal standards, and will utilise the individual’s knowledge of the business systems and processes, as well as standard accounting. This role may exist in an accounting practice, a professional services company, HMRC or the accounting function of a business or other organisation.

LEVEL: 4

DURATION: 18-24 months

HOW OFTEN WILL I STUDY?

Training one day per week

TRAINING LOCATION:

Blackburn and Blackpool

JOB ROLES INCLUDE: Assistant Auditor, Assistant Management Accountant, Assistant Financial Accountant, Accounts Payable and Expenses Supervisor, Commercial Analyst, Payroll Manager, Senior Financial Officer, Personal Tax Assistant and Business Tax Assistant

ENTRY REQUIREMENTS: Assistant Account (AAT) Apprenticeship Level 3

OR for those who have experience working in finance and who have a need and desire to attain formal recognition of their skills.

OUR OFFER INCLUDES:

• Training 2000 registration and pass

• Structured delivery programme that includes one day in the classroom per week in either our Blackburn and Blackpool site comprising of knowledge

and tutorial sessions

• Assessor visits and reviews in your workplace

• Synoptic / end point assessment

16 FOR MORE INFORMATION VISIT www.training2000.co.uk

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It comprises of a Level 4 Standard which will be completed between 18 - 24 months.

KNOWLEDGE

Technical knowledge - Accounting

Business awareness

Ethical standards

Regulation and compliance

Systems and processes

SKILLS

Analysis

Communication

Leadership

Planning and prioritisation

Produces quality and accurate information

Team working and collaboration

Uses systems and processes

BEHAVIOURS/ATTITUDE

Adaptability

Adding value

Ethics and integrity

Pro-activity

Professional scepticism

This occupation covers the professional accounting qualification. A competent Professional Accountant on completion of the Apprenticeship Standard, will meet the following requirements:

You can also achieve your Level 4 AAT Professional Diploma in Accounting*.

The purpose of the AAT Professional Diploma in Accounting is to provide students with the specialist knowledge and skills required for progressing either to employment in an accounting or finance role, or to enable progression to further study in accountancy and finance.

The Level 4 course comprises of the following four mandatory units: 

• Management Accounting: Decision and Control

• Management Accounting: Budgeting

• Financial Statements of Limited Companies

• Synoptic Assessment

Learners also choose two from the following five optional units:

• Personal Tax

• Business Tax

• Credit Management

• Cash and Treasury Management

• External Auditing

17FOR MORE INFORMATION VISIT www.training2000.co.uk

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END-POINT ASSESSMENT

Many Employers now state that the demonstration of professional Knowledge, Skills and Behaviours in the workplace is as important as demonstrating competency in an Examination. Our choice of End-point Assessment therefore reflects this feedback.

The End-point Assessment will comprise two components and will be assessed by an Approved End Point Assessment Organisation. Both components must be individually passed for the Apprentice to be deemed competent:

• A Portfolio of evidence that demonstrates competence in the Knowledge, Skills and Behaviours defined in the Standard, which have been gathered from practical experience in the workplace. This can include outputs from work, independent feedback, observations and professional discussions. The Apprentice must then produce a Reflective Statement that reflects on this Portfolio, either through a written statement, presentation or structured discussion with Independent Assessors appointed by an Assessment Organisation.

• A synoptic assessment giving the apprentice the opportunity to tackle a series of business-related tasks through a simulation that reflects activities undertaken in a typical role at this level of competence. An Assessment Organisation will set the simulation, ensure robust invigilation and mark the assessment.

PROGRESSION

The Professional Accounting standard allows student registration with a number of UK Professional Bodies in this sector. This may lead to the candidate receiving credits towards the completion of the Professional Accountant Apprenticeship or Chartered Accountancy qualifications provided by the relevant Professional Bodies. Completion of the Professional Accounting Apprenticeship may also result in credits being awarded towards relevant undergraduate degree programmes.

*exam fees and certificates will be charged extra

EVERYTHING YOU NEED TO KNOW ABOUT AAT >

VIEW OUR ACCOUNTANCY APPRENTICESHIP VACANCIES >

APPLY ONLINE >

18 FOR MORE INFORMATION VISIT www.training2000.co.uk

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ES BUSINESS ADMINISTRATOR APPRENTICESHIP-

LEVEL 3Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

LEVEL: 3

DURATION: 15 - 18 months

HOW OFTEN WILL I STUDY?

Training one day per week

TRAINING LOCATION:

Blackburn and Blackpool*

JOB ROLES INCLUDE: Administration executives/officers, administration team leaders, personal assistants or secretaries, including legal or medical secretaries.

ENTRY REQUIREMENTS: A minimum of three GCSE at grade C (grade 4) or above including English OR prior experience in a business or administration role

OUR OFFER INCLUDES:

• Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning

• Face-to-face tutorials

• Access learning on e-portfolio

• Awarding body registration and certification

• Opportunities to develop real life workplace projects with employers

• Assessor visits

*depends on demand at Blackpool

19FOR MORE INFORMATION VISIT www.training2000.co.uk

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SKILLS

• Skilled in the use of multiple IT packages and systems relevant to the organisation

• Produces accurate records and documents

• Decision making

• Interpersonal skills

• Demonstrates good communication skills

• Completes tasks to a high standard

• Planning and organisation

• Project management

KNOWLEDGE

• Understands organisational purpose, activities, aims, values, vision for the future

• Knows organisational structure and demonstrates understanding of how their work benefits the organisation

• Has a practical knowledge of managing stakeholders

• Understands laws and regulations that apply to their role

• Understands the organisation’s internal policies

• Understands the applicability of business principles

• Understands the organisation’s processes

• External environment factors

COURSE DETAILSIt comprises of a Level 3 Standard which will be completed over an 15 -18 month period.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

BEHAVIOURS

• Behaves in a professional way

• Personal qualities

• Takes responsibility for their own work

• Adaptability

• Responsibility

20 FOR MORE INFORMATION VISIT www.training2000.co.uk

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At the end of the programme of learning The End Point Assessment consists of three elements, all of which may be completed online. All assessment methods need to be passed. Each assessment method should directly assess the knowledge, skills and behaviours of the Standard. The assessor has the final decision.

1. Knowledge Test

2. Portfolio-based Interview

3. Project Presentation:

Your certification will be with City and Guilds for a Business Administrator standard.

VIEW OUR BUSINESS ADMIN APPRENTICESHIP VACANCIES >

APPLY ONLINE >

21FOR MORE INFORMATION VISIT www.training2000.co.uk

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BUSINESS AND PROFESSIONAL ADMINISTRATION APPRENTICESHIP - LEVEL 4Around 4.5 million people are engaged in the running of businesses in the public, private and not-for-profit sectors in the UK. The Business and Professional Administration Higher Apprenticeship is designed to meet the skills needs of employers by attracting new talent into a career in business and administration and help to up skill the workforce to replace those who leave or retire.

LEVEL: 4

DURATION: 21 - 24 months

HOW OFTEN WILL I STUDY?

Training one day per week

TRAINING LOCATION:

Blackburn and Blackpool

JOB ROLES INCLUDE: Office managers, administration team leaders, personal assistants or business development executives.

ENTRY REQUIREMENTS: You would need to be employed as on Office Manager, Team Leader, Personal Assistant or similar role

OUR OFFER INCLUDES:

• Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning

• Face-to-face tutorials

• Access learning on e-porfolio

• Awarding body registration and certification

• Distance learning or study at our Blackburn centre one day a week

• Opportunities to develop real life workplace projects with employers

• Assessor visits

22 FOR MORE INFORMATION VISIT www.training2000.co.uk

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It comprises of a Level 4 work based NVQ and 7 assignments over a two year period.

1. BUSINESS ADMINISTRATION SYSTEMS This unit gives you an understanding of administrative systems in organisations and the contribution of systems thinking to efficient administrative performance. There is a focus on understanding how the role and function of policies and procedures enable organisations to meet customer requirements.

2. COMMUNICATING IN A BUSINESS This unit gives you an understanding of the role of communication in an organisation. It also helps you to understand the importance of being able to communicate information effectively so that all decision making contributes to the achievement of an organisations goals.

You will also learn that some organisations use a hierarchical communication model, some use a flatter, lateral model and others adopt a networked approach. Hierarchical models keep different levels of staff informed but communications and the consequent decision making can be slow. Lateral communication models speed up information flow, facilitating quicker decision making as information does not need to move up and down hierarchies. In organisations the speed of communication often provides a competitive advantage.

3. HUMAN RESOURCE MANAGEMENT An introduction to the concepts and practices of human resource management and focuses on the management of recruitment, retention and employment cessation.

Occasionally employment has to be terminated. However, the focus of human resource management has moved beyond personnel management towards a more proactive approach that, in addition to the traditional roles associated with staff management, also considers how to get the best people and the best out of people so that they work in roles and in ways that are closely aligned to organisational objectives. This often leads to the common place assertion by many senior managers that ‘Our employees are our most valuable resource’. In this unit, you will consider how human resource management deals with these aspects of working.

Human resource management takes place against a background of organisational needs, policies and procedures, shaped by legal and regulatory requirements. In this unit, you will learn about UK, national and European legislation.

4. MANAGING SELF-DEVELOPMENT The aim of the unit is to give learners an understanding of how to manage self-development so that it contributes to the learner’s achievement of career and personal goals in respect of their work role and professional development.

In this unit, you will gain the knowledge on how to manage self-development so that it contributes to the achievement of career and personal goals and learn how it links to the work role and professional development. You will also consider how to identify own development needs by understanding how to carry out a skills audit and how to evaluate the current and evolving requirements of your work role in order to inform self-development.

23FOR MORE INFORMATION VISIT www.training2000.co.uk

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5. PRINCIPLES OF CUSTOMER SERVICE MANAGEMENT You will gain knowledge and understanding of customer service principles and the systems required in a management role. The unit also identifies the links between management responsibilities and the key principles of leadership & management.

Management responsibilities in a role directly related to customer service, generally involve a set of skills, knowledge and understanding of systems that might be expected of any manager. However, the nature of customer service means that there are further skills and knowledge needed when specific customer service responsibilities are undertaken. You will analyse current trends in customer retention and journey mapping.

6. MANAGING PEOPLE AND PERFORMANCE This unit is to develop your knowledge and understanding of the skills needed for managing people and performance in the workplace. Learners will do this through understanding the importance of learning and development and the role of leadership for effective team working.

Effective people management is essential for business success and staff training and learning and development are key to achieving it. Managers need to understand the patterns of behaviour that individuals and groups display in order to take appropriate actions. In this unit, you will examine how characteristics, such as individual differences of needs and wants have an impact on organisational behaviour.

7. PRINCIPLES OF MANAGEMENT AND LEADERSHIP IN ORGANISATIONS This unit provides you with an

understanding of the concepts of leadership and managerial effectiveness within organisations. The unit also provides an introduction to the principles and practices of managing the performance of individuals in organisations.

In this unit you will learn about management and leadership in organisations and how to interpret and use the key terms such as levels, leadership, management, responsibility and accountability, vision and values. You will also gain an understanding of how organisations develop managerial effectiveness through delegation and various methods of leadership development. You will go on to find out how workplace performance is managed through formal performance management schemes and also through coaching and mentoring and the use of effective communication.

VIEW OUR BUSINESS ADMIN APPRENTICESHIP VACANCIES >

APPLY ONLINE >

24 FOR MORE INFORMATION VISIT www.training2000.co.uk

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PRACTITIONER APPRENTICESHIP - LEVEL 2Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. Customer Service Practitioners need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. They will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

LEVEL: 2

DURATION: 15 months

HOW OFTEN WILL I STUDY?

Training one day per week

TRAINING LOCATION:

Blackburn and Blackpool

JOB ROLES INCLUDE: Customer Service Trainee, Customer Service Advisor, Customer Service Assistant.

ENTRY REQUIREMENTS: A minimum of four GCSEs at Grade D/E (3/2) or above is desirable

*The one day per week will not always be at Training 2000. It might include shadowing, mentoring, industry visits and attendance at competitions

OUR OFFER INCLUDES:

• Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support, this comprises of one day classroom delivery or work based learning

• Face-to-face tutorials

• Access to learning on e-porfolio

• Distance learning or study at our Blackburn centre one day a week

• Assessor visits

25FOR MORE INFORMATION VISIT www.training2000.co.uk

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KNOWLEDGE

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Your role and responsibilities

Customer experience

Product and service knowledge

SKILLS

Interpersonal skills

Communication

Influencing skills

Personal organisation

Dealing with customer conflict and challenge

BEHAVIOURS/ATTITUDE

Developing self

Being open to feedback

Team working

Equality – treating all customers as individuals

Presentation – dress code and professional language

‘Right first time’

COURSE DETAILSIt comprises of a Level 2 Standard which will be completed over an 18 month period.

ON-PROGRAMME ON-THE-JOB AND OFF-THE-JOB TRAINING

Training and development takes place during this part of the apprenticeship meeting the requirements of the Apprenticeship standard. Formative assessment is required of skills, knowledge and behaviours in the delivery of the Apprenticeship standard and this will be outlined in the assessment plan. Maths and English are required (level varies according to the standard).

The Apprenticeship standard is a period of learning, development and continuous assessment, managed by the employer. In most cases, there’s also support from a training provider. The knowledge, skills and behaviour that will be developed during the on-programme learning will include:

26 FOR MORE INFORMATION VISIT www.training2000.co.uk

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The end point assessment must demonstrate that you can perform in the occupation in a fully competent, holistic and productive way.

This will consist of;

• An apprenticeship showcase which you put together after 12 months on the programme.

• A practical observation to demonstrate your skills, knowledge and behaviour

• A professional discussion against the set criteria to draw out your energy, enthusiasm, competence and excellence

The successful completion of the end point assessment will result in your apprenticeship certification.  

VIEW OUR CUSTOMER SERVICE APPRENTICESHIP VACANCIES >

APPLY ONLINE >

27FOR MORE INFORMATION VISIT www.training2000.co.uk

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CYBER SECURITY TECHNOLOGIST / RISK ANALYST APPRENTICESHIP - LEVEL 4The primary role of a Cyber Security Technologist is to apply an understanding of cyber threats, hazards, risks, controls, measures and mitigation to protect organisations systems and people. Those who choose the technical side of the apprenticeship will focus on areas including security design & architecture, security testing, investigations & response. Those focussed on the risk analyst side will concentrate on areas such as operations, risk, governance & compliance. All people in this occupation work to achieve required security outcomes in a legal and regulatory context in all parts of the economy. They develop and apply practical knowledge of information security to deliver solutions that fulfil an organisation’s requirements.

LEVEL: 4

DURATION: 24 months

HOW OFTEN WILL I STUDY?

One day training per fortnight

TRAINING LOCATION:

Blackburn

JOB ROLES INCLUDE: Cyber Operations Manager, Security Architect, Penetration Tester, Security Analyst, Risk Analyst, Intelligence Researcher, Security Sales Engineer, Cyber Security Specialist, Information Security Analyst, Governance & Compliance Analyst, Information Security Assurance & Threat Analyst, Forensics & Incident Response Analyst, Security Engineer, Information Security Auditor, Security Administrator, Information Security Office

ENTRY REQUIREMENTS: Individual employers will set the selection criteria, but this is likely to include A’ Levels, a relevant Level 3 Apprenticeship, or other relevant qualifications, experience and/or an aptitude test with a focus on functional skills level 2 in maths and English.

APPLY ONLINE >

28 FOR MORE INFORMATION VISIT www.training2000.co.uk

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• Flexible delivery comprising of knowledge and tutorial workshops for one to one development and support

• One day classroom delivery every fortnight and work based learning

• Face-to-face tutorials

• Distance learning or study at our ‘state of the art’ Cyber Security Centre

• Opportunities to develop real life workplace projects with employers

• Assessor visits

• Access to learning on e-porfolio

COURSE DETAILS

TECHNICAL KNOWLEDGE AND UNDERSTANDING FOR THE CORE UNITS

Understands the basics of cyber security including:

• Why cyber security matters – the importance to business and society

• Basic theory – concepts such as security, identity, confidentiality, integrity, availability, threat, vulnerability, risk and hazard. Also how these relate to each other and lead to risk and harm

• Security assurance – concepts (can explain what assurance is for in security, and ‘trustworthy’ versus ‘trusted’) and how assurance may be achieved in practice (can explain what penetration testing is and how it contributes to assurance; and extrinsic assurance methods)

• How to build a security case – delivering security objectives with reasoned justification in a representative business scenario

• Cyber security concepts applied to ICT infrastructure – can describe the fundamental building blocks and typical architectures and identify some common vulnerabilities in networks and systems.

• Attack techniques and sources of threat – can describe the main types of common attack techniques; also the role of human behaviour. Explain how attack techniques combine with motive and opportunity to become a threat.

• Cyber defence – describe ways to defend against attack techniques

• Relevant laws and ethics – describe security standards, regulations and their consequences across at least two sectors; the role of criminal and other law; key relevant features of UK and international law

• The existing threat landscape – can describe and know how to apply relevant techniques for horizon scanning including use of recognised sources of threat intelligence

• Threat trends – can describe the significance of identified trends in cyber security and understand the value and risk of this analysis

29FOR MORE INFORMATION VISIT www.training2000.co.uk

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OPTION 1: TECHNOLOGIST • Understand the basic of networks: 

data, protocols and how they relate to each other; the main routing protocols; the main factors affecting network performance including typical failure modes in protocols and approaches to error control.

• Understand at a deeper level than from Knowledge Module 1, how to build a security case: describe what good practice in design is; describe common security architectures; be aware of reputable security architectures that incorporates hardware and software components, and sources of architecture patterns and guidance. Understand how to build a security case including context, threats, justifying the selected mitigations and security controls with reasoning and recognising the dynamic and adaptable nature of threats.

• Understand how cyber security technology components are typically deployed in networks and systems to provide security functionality including: hardware and software

• Understand the basics of cryptography – can describe the main techniques, the significance of key management, appreciate the legal issues

OPTION 2: RISK ANALYST

• Understand relevant types of risk assessment methodologies and approaches to risk treatment; can identify the vulnerabilities in organisations and security management systems; understand the threat intelligence lifecycle; describe different approaches to risk treatment. Understand the role of the risk owner and contrast that role with other stakeholders.

• Understand at a deeper level than from Knowledge Module 1, the legal, standards, regulations and ethical standards relevant to cyber security: governance, organisational structure, roles, policies, standard, guidelines and how these all work together to deliver identified security outcomes. Also awareness of the legal framework, key concepts applying to ISO27001 (a specification for information security management), and awareness of legal and regulatory obligations for breach notification.

SPECIALISMS

In addition to the core, all apprentices will do ONE of the following specialisms:

PROFESSIONAL RECOGNITION

This apprenticeship is recognised for entry to both IISP and BCS Associate Membership and for entry onto the Register of IT Technicians confirming SFIA level 3 professional competence.

30 FOR MORE INFORMATION VISIT www.training2000.co.uk

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FOR EMPLOYERS

Information

31FOR MORE INFORMATION VISIT www.training2000.co.uk

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WHY EMPLOY AN APPRENTICE

Training apprentices produces workers

with skills that are not available on the

external jobs market, allowing businesses

to shape their workers into precisely the

right people for the job

Firms that employ apprentices lower their

recruitment costs because training staff 

is more cost-effective than hiring skilled 

staff Apprentices are highly motivated, 

keen to learn and looking to progress

within your business

Apprenticeships enable you, the employer,

to introduce new talent to the business;

ensuring that skills and experience are

passed on through your workforce

Offering apprenticeships will provide you 

with a pipeline of fresh recruits, widening

your appeal to prospective employees and

becoming an employer of choice

Apprentices will have the right skills and

knowledge for the job in your organisation

making them an asset to your workforce

Apprenticeships enable you the employer

to introduce new talent to the business;

ensuring that skills and experience are

passed on through your workforce

Apprenticeships will give you the edge

over your competitors

Training 2000 Apprentices help you fill 

your skills gaps. We develop the specialist

skills you need to keep pace with the latest

technology, skills and working practices in

your sector

HERE AT TRAINING 2000 WE DEVELOP THE SPECIALIST SKILLS YOU NEED TO KEEP PACE WITH THE LATEST TECHNOLOGY, SKILLS AND WORKING PRACTICES IN YOUR SECTOR. RECRUITING AN APPRENTICE IS A STRESS-FREE, SIMPLE AND COST EFFECTIVE WAY TO INJECT NEW TALENT INTO YOUR BUSINESS.

By employing an apprentice you are investing not only in their future, but also that of your business and the UK economy. The benefits of employing an apprentice within your company include: 

32 FOR MORE INFORMATION VISIT www.training2000.co.uk

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ACCOUNTING AAT APPRENTICESHIPLEVY PAYING EMPLOYERS

Level 3 - £9000

Level 4 - £9000

If you have used your levy pot, you will have to make a contribution of 10% towards the cost of apprenticeships.

NON-LEVY PAYING EMPLOYERS

You will have to make a contribution of 10% towards the cost of apprenticeships and the government fund the other 90%.

The 10% employer contribution is:

Assistant Accountant Level 3 - £900

Professional Accounting / Taxation Technician Level 4 - £900

EMPLOYERS WITH FEWER THAN 50 EMPLOYEES will have 100% of the training and assessment costs covered when training a 16-18 year old (or 19-24 year old formerly in care or has a Local Authority Education, Health and Care plan.)

During the Summer Budget a few years ago the introduction of an Apprenticeship Levy was announced – the Levy will charged at 0.5% of employers with a paybill exceeding £3m as part of the Government’s drive to create 3 million apprenticeships in England by 2020.

Non-Levy paying organisations will be required to co-fund apprenticeships.

There is also an

additional incentive for the hiring of

16 – 18 year olds onto an apprenticeship of

£1000 for levy and non-levy

paying employers*

* paid at 3 months and 12 months into the Apprenticeship

START YOUR APPRENTICE RECRUITMENT JOURNEY DOWNLOAD OUR RECRUITMENT NEEDS FORM >

33FOR MORE INFORMATION VISIT www.training2000.co.uk

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BUSINESS ADMIN APPRENTICESHIP

LEVY PAYING EMPLOYERS

There is a maximum that can be paid from your Levy to cover the training costs.

Level 3 is £5000 and Level 4 is £4000.

To cover the full training cost the employer will need to contribute £1595 for Level 4.

There is no extra contribution for Level 3 the training cost of £5000 is fully covered from your Levy account.

NON-LEVY PAYING EMPLOYERS

The employer contribution is:

Level 3 - £500

Level 4 - £1995

EMPLOYERS WITH FEWER THAN 50 EMPLOYEES who employ a 16-18 year old (or 19-24 year old formerly in care or has a Local Authority Education, Health and Care plan) are required to make a contribution of:

Level 3 - £0 | Level 4 - £1595

There is also an

additional incentive for the hiring of

16 – 18 year olds onto an apprenticeship of

£1000 for levy and non-levy

paying employers*

START YOUR APPRENTICE RECRUITMENT JOURNEY DOWNLOAD OUR RECRUITMENT NEEDS FORM >

34 FOR MORE INFORMATION VISIT www.training2000.co.uk

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CUSTOMER SERVICE APPRENTICESHIPLEVY PAYING EMPLOYERS

Level 2 - £4000

If you have used your levy pot, you will have to make a contribution of 10% towards the cost of apprenticeships.

NON-LEVY PAYING EMPLOYERS

You will have to make a contribution of 10% towards the cost of apprenticeships and the government fund the other 90%.

The 10% employer contribution is:

Level 2 - £ 400

EMPLOYERS WITH FEWER THAN 50 EMPLOYEES will have 100% of the training and assessment costs covered when training a 16-18 year old (or 19-24 year old formerly in care or has a Local Authority Education, Health and Care plan.)

There is also an

additional incentive for the hiring of

16 – 18 year olds onto an apprenticeship of

£1000 for levy and non-levy

paying employers*

* paid at 3 months and 12 months into the Apprenticeship

START YOUR APPRENTICE RECRUITMENT JOURNEY DOWNLOAD OUR RECRUITMENT NEEDS FORM >

35FOR MORE INFORMATION VISIT www.training2000.co.uk

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CYBER SECURITY APPRENTICESHIP

LEVY PAYING EMPLOYERS

Level 4 - £18000

If you have used your levy pot, you will have to make a contribution of 10% towards the cost of apprenticeships.

NON-LEVY PAYING EMPLOYERS

You will have to make a contribution of 10% towards the cost of apprenticeships and the government fund the other 90%.

The 10% employer contribution is:

Level 4 - £1800

EMPLOYERS WITH FEWER THAN 50 EMPLOYEES will have 100% of the training and assessment costs covered when training a 16-18 year old (or 19-24 year old formerly in care or has a Local Authority Education, Health and Care plan.)

There is also an

additional incentive for the hiring of

16 – 18 year olds onto an apprenticeship of

£1000 for levy and non-levy

paying employers*

START YOUR APPRENTICE RECRUITMENT JOURNEY DOWNLOAD OUR RECRUITMENT NEEDS FORM >

36 FOR MORE INFORMATION VISIT www.training2000.co.uk

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WHAT YOU NEED TO KNOW?From May 2017, an individual can be funded to undertake an apprenticeship at the same or lower level to acquire substantive new skills

Training 2000 will offer you help and guidance with the reforms tailored to your businesses individual needs.

We understand that each business will be presented by different opportunities and challenges by the reforms, and that’s why we’re here to work with you – utilising the new funding arrangements to maximise the benefits for your apprenticeship & training needs.

• Helping your organisation develop and implement a strategy which delivers the best value for money from the reforms.

• Assist in the initial creation and/or entry of information onto the new online Apprenticeship Service for levy paying organisations

• Discuss your apprenticeship options with our industry experts and how utilise the best training programmes which fit your needs

• Fully costed apprenticeship programmes

• Identify opportunities for where existing staff could undertake an apprenticeship programme to re-skill.

LOOKING FOR A NEW APPRENTICESHIP PROVIDER OR WANT TO DEVELOP A LARGE NUMBER OF APPRENTICES NATIONALLY?Once you have decided you want to employ an apprentice and have a role in mind, where do you start?

Recruiting an apprentice is a stress-free, simple and cost effective way to inject new skills into your business.

Contact our specialist Business Development team on 07973 689042 (Lee) or 07920 156533 (Sue) or email [email protected] and one of our Key Account Managers will work with you to develop the right programme for your business.

VIEW REFORMS FAQS >

37FOR MORE INFORMATION VISIT www.training2000.co.uk

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START YOUR RECRUITMENT JOURNEY WITH TRAINING 2000

Company to complete Recruitment Needs Form and provide Employment Liability Insurance Certificate

Training 2000 will visit your company and arrange Health & Safety assessment

Contract and discussion of payment schedule

Training 2000 to advertise your vacancy

Your existing employee needs to apply to Training 2000

Company to interview and select suitable candidate for the role

Training 2000 to match suitable applicant to the role and arrange the interview schedule

Company to make job offer and finalise the payment schedule with Training 2000

Start date for employment and Training 2000 pre-start date agreed

Training 2000 representative to arrange a visit to the company

Training 2000 and company to agree a learning development plan detailing on and off the job training

Companies are entitled to a £1000 incentive for employing a 16-18 year old apprentice. To receive payment you will need to provide your bank account details on the payment schedule.

£500 will be paid at 3 months from the start date and the remainder at 12 months.

Training 2000 will discuss relevant qualification suitable to the job role with company and employee

Training 2000 will help with recruiting your apprentice

NEW EMPLOYEE TRAIN EXISTING EMPLOYEE

LEVY PAYING COMPANY

Company to create an Apprenticeship Service Account, (if not already done so), set up a learner in your Apprenticeship Service Account and

assign learner to Training 2000. Training 2000 are happy to help by adding your apprentices to your account for you. Make sure you select

that option when prompted.

View the guide to using your Account.

NON - LEVY PAYING COMPANY

Once payment schedule has been agreed an invoice from

Training 2000 will be sent to company

Some Apprenticeships may require a top up payment to cover training costs. This will be discussed if relevant

RECRUITMENT JOURNEY

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39FOR MORE INFORMATION VISIT www.training2000.co.uk

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40 FOR MORE INFORMATION VISIT www.training2000.co.uk

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Training 2000 Ltd is a company limited by guarantee Registered in England: 2380675 Registered Charity: 701770

M612 February 2018

For more information phone 01254 54659 or email [email protected] contact our Business Development Managers onLee: 07973 689042Sue: 07920 156533

www.training2000.co.ukTwitter @training2000 Like us on Facebook Find us on Linkedin

RECOMMEND A FRIENDRecommend a friend who is interested in taking part in an Apprenticeship or training

programme to Training 2000...

*Terms and conditions apply

Training 2000 can withdraw this offer at any time. Offer not open to Training 2000 employees, our affiliated partners or any professional referral sources.

THERE'S NO LIMIT TO HOW MANY FRIENDS YOU CAN RECOMMEND, SO WHAT'S STOPPING YOU?

...AND GET £50 CASH!

it really is as easy as 1, 2, 3...

1. Register your details and your friend’s details at

www.training2000.co.uk/recommend

2. We’ll log the details and your friend will be contacted for an interview

3. Once they’re on-board and have been on their placement for 6 weeks, you’ll receive

your reward