© copyright 2014 vivit worldwide making business buzz at vancity with omi 10 and 3 things it...

© Copyright 2014 Vivit Worldwide© Copyright 2014 Vivit Worldwide

Making Business Buzz at Vancity with OMi 10 and 3 Things IT Operations Always Wanted for ChristmasDecember 17, 2014

© Copyright 2014 Vivit Worldwide

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Hosted by

Jim CopioVivit Carolinas Chapter Leader

Business Service Management (BSM) SIG Leader


Today’s Speakers

Joe FoxDirector of Product Management

HP Software

Jay RooneyAnalyst

Vancity

Ian BromeheadSr. Product Marketing Manager

HP Software


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© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Making Business buzz at Vancity with OMi 10 and 3 Things IT Operations Always Wanted for ChristmasJay Rooney, Infrastructure Specialist III, VanCityJoe Fox, Director BSM Product Marketing, HP SoftwareIan Bromehead, Sr Product Marketing Manager, HP Software


The digital revolution is here

8

Consumer

BusinessTechnology

Social

Mobile

Wearable

Web

e-commerce

Digital marketing

Virtualization

Cloud

Software-defined


© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9 © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Digital business demands Big Data!

Across the internet by 2020

35 billion devices1 trillion appsBrontobyte of data


App and infra performance, stability and resiliency are critical for digital business

10 © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Failures in any of these result in:

Lost revenueCustomer churn High-cost Ops

Application and service degradation

Inefficient operations

Slow and error prone reactions

“IT operations leaders are challenged to show how the services they provide tie to business value and move the organization forward.”1

1- Gartner group Special Report – 24th September 2014

http://www.gartner.com/document/2854418


Operations Team challenges

11


Tool proliferation and complexity with fragmented visibility

Monitoring can’t keep pace with accelerated application delivery

Value of monitoring systems not visible ?


The goal is to deliver an agile and always-on digital business

12


LOB

IT Align with

business

Connect business and IT performance

Predict issues ahead of time

Automate tasks and processes


An always-on digital business fuels growth


Revenue growth

Exceptional customer experience

Radically improved operational efficiency, speed and agility


AdaptSense Analyze

The formula for an always-on digital business



AdaptSense Analyze

• Monitor business, customer and IT conditions

• Capture the user experience

• Monitor transactions across all IT layers, tiers, and domains.

Sense everything in real time

• Address issues before services are impacted.

• Correlate data by time, topology, and more.

• Calculate root causes, patterns, and predictions.

Analyzeto predict and solve

• Automate systems for resilience and scaling.

• Automate tasks for speed and accuracy.

• Automate processes for scale and repeatability.

Adaptwith speed and accuracy

The formula for an always-on digital business


• Monitor business, customer and IT conditions

• Capture the user experience

• Monitor transactions across all IT layers, tiers, and domains.

Sense everything in real time


• Address issues before services are impacted.

• Correlate data by time, topology, and more.

• Calculate root causes, patterns, and predictions.

Analyzeto predict and solve

• Automate systems for resilience and scaling.

• Automate tasks for speed and accuracy.

• Automate processes for scale and repeatability.

Adaptwith speed and accuracy

HP Business Service ManagementSense, Analyze, Adapt

Sense Analyze

Adapt

Connected Intelligence Powered by Haven


Delivering the three things IT always wanted


Sense with a broad spectrum of collectors— to suit your needs

Fastest time to valueMetrics & events collectedNo tool execution on target

system

Full control of system & appsOpen and AutonomousSecure & Customizable

5 mb & 5 sec install, 500+ metrics

Tailored for virtual & cloudSimple config for all sensors

Agent less Sensor Agent

Event/Logs/Topology /Traps/Metrics/ ….


Brands that include:• Infrastructure• Applications• Big data and cloud• Ticketing integrations• 3rd party integrations

Sense across new cloud and traditional technologiesOut of the box | Available today | Expanding rapidly

19© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Cluster

IBM LPAR

Oracle Ent.

Linux

SunOne

Radia

SIM

Impact Manager

Value that includes:• Automated discovery• Automated monitoring• OOTB Correlation

rules• OOTB rich domain

reports


Sense and maintain dynamic service modelsOne click modeling

Automated Service ModelingTop-down discoveryOne entry point per serviceModify with CMDB browser

1. Enter the Service URL2. Your service is discovered and modelled

automatically

Fast time to valueDynamically updated


Sense at web scaleOperational in 30 min

Single server Install on 1 server with

embedded DB

Horizontal scale3x scalability per OMi serverDistributed OMi servers

Operations Bridge Scales to suit

1


Analyze to predict and solve

22

Time, stream and topology-based correlation reduces event volumes and identifies root causePredictive analytics automatically learns baselines to then predict outages and show probable root cause


Connect

Dynamically update service

topologies across logical,

virtual and physical layers

Learn

Learn normal behaviors and patterns (e.g.

seasonally adjusted baselines)

Correlate

Correlate events, metrics and topology and

search logs for automated root cause analysis

Guide

Rich visualizations and smart

workflows guide operators for

efficient troubleshooting

Predict

Predict issues before services

and customers are impacted


Analyze to uncover root causeCorrelate, predict, search your logs

1 – Operations Bridge Ultimate Edition, 2 optional with Premium

Log intelligence1

Correlation2

Predictive analytics1


Analyze the return of your Ops Bridge

Built in dashboardsNew ROI dashboard

Cross-domain reports, 200+ included1

Mobile interfaces

1 – Operations Bridge Ultimate Edition, optional with Premium


Adapt with speed and accuracy

25

Automation drives resiliency, enables agility and increases efficiency.


System automation

Auto-scaling

HA / DR

Task automation

Process automation

CLIP

DevOps

Automated diagnostics and

repair

Monitoring automationFull Monitoring Automation and Operations

Orchestration1 are bundled in Operations Bridge

OO Inside

1Operations Bridge Ultimate edition only


Adapt with speed and accuracyBuilt in Automated monitoring and remediation,

Includes full Monitoring Automation

Adaptive Monitoring to• Automate application

onboarding

• Provide DevOps agility

Includes Operations

Orchestration1

5000+ Run Books available to

• Automate remediation

• Automate scale

New !!

1 – Operations Bridge Ultimate Edition

New !!


Sense Analyze

Adapt

HP Operations Bridge


• In real-time• With lightweight sensors• Across mobile and cloud

technologies

• At massive scale• With sophisticated algorithms• Across business and machine data

• System, task and process automation

• To drive cloud scaling

Sense business and IT conditions

Analyze to predict and solve

Adapt with speed and accuracy

• Exciting, beautiful HTML 5 Dashboards• 10x faster navigation• New KPI-over-time shows service health in IT time


Why HP Operations Bridge?


Sense Analyze

• Powerful analytics: HP labs patented algorithms

• Big data platform: petabyte data capacity

More power

Adapt

• Extensive automation: +5000 workflows

• Adapt to your team with

• Exploration map• Gamification

More results

• Massive scale: +10 million objects

• Broad coverage: vast majority of IT Technologies

• All data: human, business, machine

More data


More solutions - automated cloud service managementManaging cloud service delivery

User subscribes to the service

2

IT resources are assigned

3

Automated MonitoringDeployment

5

Automated Service Model

Synchronisation

4

New cloud service published inservice catalog

1

1. Integration of HP Cloud Services Automation – HP Operations Bridge2. HP Management Pack for Amazon EC2 and HP Cloud Services

solution methods




More solutions – Service excellence for Helion Cloud solutionsOperations Bridge – uniquely bridging service delivery to Helion health

• Instant out-of the box automation• Integration into Enterprise IT processes• End to end coverage

• traditional server virtualization

• private and public cloud

• Big Data and Mobility

• Workload monitoring of classic IT and Cloud applications

• Analytics show business impact• Greatest solution flexibility options includes

• Monasca

• HP Software Management packs

100+ Logos

Management Packs

Connectors

Monasca

ITSMCMDB, change, tickets


More solutions – solving issues in your environmentAutomate BigData supported work loads

New HP Operations Bridge Connector for Apache Ambari• Native AMBARI API integration

• Provisioning, managing and monitoring Apache Hadoop clusters

HP Operations Bridge Management Pack for Hadoop• Management cockpit dashboards

• OOTB SHR Content report packs

BSM Connector for Apache Ambari

Events Topology AutomatedRemediation

AutomatedTickets

AdvancedAnalytics

Hortonworks Data Platform 2.2

New

Support Mission critical Big Data supported business workloads Accelerate ROI of Big Data investment

Download at HP Live NetworkManagement Pack for SAP HANAManagement Pack for Vertica

Also available :


https://hpln.hp.com/group/business-service-management


Server Storage NetworkPower

HP OneView Physical Infrastructure

Management

HP Converged Infrastructure

Provision, Manage & Automate

HP OpsBridgeConsolidate topology, event,

performanceSense Analyze Adapt

Events

Metrics

More solutions – linking datacenter health to service healthFrom metal to app

Topology

Business impact of all IT resources

Optimal allocationof IT physical &

virtual Infrastructure


HP Business Service ManagementCustomer results


• Powerful analytics: 10 patents HP labs algorithms

• Big data platform: petabyte data capacity

• Extensive automation: +5000 workflows

• Massive scale: +10 million objects

• Broad coverage: vast majority of IT technologies

• All data: human, business, machine

• 30% reduced cost-to-run

• Single consolidated view of domain managers

• Model-driven, cross-domain reporting and forecasting

• 60% increased availability

• Advanced business aware and model driven correlation

• Faster identification of root cause

• 90% improved efficiency

• Reduction in time to restore service

• High degree of automation

Sense Analyze

More power

Adapt

More resultsMore data


OM2OMI Evolution – HP’s Operations Management

evolution program


OM to Operations Bridge evolution: quick time to value!

Same Proven Processes License Entitlement

Same Collectors

New Innovative capabilities

70% MTTR Improvement100% Automated

Step by step GuidesEvolution toolsAt your pace

Investment protectionSimple evolutionIncreased Value

"We’ve switched off OMW, OMi is great“


OM to Operations Bridge Evolution—the journey

You own HP Operations Manager?

You are entitled to HP Operations Bridge

Premium

You can upgrade to HP Operations Bridge

Ultimate

Consolidated Event & Performance management

Service-driven • Single pane of glass• Adaptive Event Mngt• Dynamic Service Health• Built-in Event reduction• Automated Monitoring• Cross-domain reporting

Analytics-driven

All of Premium +• Log Intelligence• Business impact• Root-Cause analysis• Predictive analysis• Runbook automation

HP Operations BridgePremium

HP Operations ManagerHP Reporter

HP Operations BridgeUltimate


Customer quotationsAre you interested in starting the journey now? 102 customer and counting already are

"MyBSM very flexible"-"... a pleasure to work with it"

"Monitoring Automation will allow Schlumberger to significantly reduce the Total cost of Ownership of the event management, thanks to its application discovery and conditional deployment. We look forward to it !“

« We’ve switched off OMW, OMi is great»Jan Hampl, GE Money Bank

“I used the evolution program and moved to OMi. Successfully. And … on our own. No escalation. No tickets. Everything went fine. I now have what I had with OM."Very large worldwide independent oil exploration and production company.

Vancity and Operations Bridge


Jay Rooney - VanCity

• A member of the Core Infrastructure team at Vancity Savings Credit Union,

• My role is Infrastructure Specialist III, Information Technology fro the last 4 years

• Responsible for administration and monitoring of the Vancity Core Banking environment & secondary.

• I enjoy being a geek cso developing and coding, but also skiing and looking after family

• Before that I managed the team providing the monitoring for the 2010 Winter Games in Vancouver BC and was a Lead Engineer, Critical Accounts at SAP for 8 years.


VanCity – Our Business

• Largest Credit Union in Canada

• 64 branches, 400 000 members

• Provides full banking and financial services

Our Transformation

• Migrating from older legacy to newer banking platform including Mobile access

• Infrastructure growing from 467 to 1000+ servers

• Data size growing exponentially

• Growing to a service orientated business partner

• Moving from Operations Manager to full BSM and Operations Bridge

• Integration of 3rd party tool e.g NetScout, MS SCOM, OEM, CISCO UCS, Arcsight ESM and Logger


VanCity – IT Operations Landscape• 97% Virtualized using ESX and Hyper-V

• Core banking apps RFS home tailored

• ATM, PoS, Web Banking

• Customer geographical span – Across Canada East to West– All of West and eastern Europe

• Management Landscape– Operations Manager – OMW 9.1x– Operations Managers I 9.24 – 17-20 concurrent users– OA 11.11, 11.14– NNMi 10.xx– Service Manager 9.34– UCMDB 10.11– Service Health Reporter 9.31– BSM OMI 9.24– Sitescope 11.21– BPM 9.10


VanCity – Our evaluation of OMi 10

• Navigation is much faster

• Executive dashboards are cleaner, easier to build

• TTV fast installation

• Like and need the OMi split from APM, better flexibility

• Easier to exploit data in one single pane of glass

• Monitoring automation helps – accelerate overall OM management,

– lower admin overhead,

– Lower Opex

• Template / UCMDB view driven automated monitoring deployment provides at-a-glance auditing of what’s managed

• PostgreSQL gives nice flexibility, can’t always get the resources we need asap.

• Global IDs will facilitate event<> trouble ticket alignment and automation – GoPro Service Management

Summary


Call to actionDownload BSM and Operations Bridge solutions today

www.hp.com/go/bsm www.hp.com/go/opsbridgeFree downloadable software White PapersVideosRecorded webinarsCustomer use casesIndustry experts’ opinions See our blogs hereListen to our webinar “What is an Operations Bridge” (including demo) and Google hangoutLot’s of free content available on HP Live Network

“Intelligent IT Operations. Making IT smarter with advanced event correlation and management”

Plus!Download the OpsBridge White Papers

http://www.hp.com/go/bsm

http://www.hp.com/go/opsbridge

http://h30499.www3.hp.com/t5/Business-Service-Management-BAC/bg-p/sws-571#.VIsWgCvF98E

https://www.brighttalk.com/webcast/8743/93829

http://www8.hp.com/us/en/software-solutions/operations-bridge-it-event-management/index.html?jumpid=va_in6py8kvde

http://www8.hp.com/us/en/software-solutions/operations-bridge-it-event-management/index.html?jumpid=va_in6py8kvde

https://hpln.hp.com/node/119/contentfiles

Thank you


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