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© 2010 IBM Corporation IBM Confidential 20102
Globally Integrated Enterprise
Introduction
About Technology-Based Training (TBT)
Learning Solutions and Services: An Overview
eLearning components and Optimization
Model
Some examples of eLearning
Development Tools
Case Studies
Agenda
© 2010 IBM Corporation IBM Confidential 20103
Globally Integrated Enterprise
Online Learning comprises the delivery of education and training, and the support of the learner, remotely, using a computer network.
An Online Learning system might deliver training material that can be downloaded over the Internet or any internal network.
What is ‘Online Learning’ or ‘eLearning?’
About Technology-Based Training (TBT)/eLearning
© 2010 IBM Corporation IBM Confidential 20104
Globally Integrated Enterprise
We are a 270+ strong team, a core part of the Global
Application Services Learning network of over 600+ learning professionals
We present well-aligned processes and an established delivery model with US, EMEA and AP Learning teams
Our team is presently distributed across seven delivery locations in India
GD Resource Pool
Project Managers Instructional Designers Content Developers Information Developers Courseware Engineers &
Learning Technologists Quality Assurance Media Specialists Accessibility Developers
About Us
© 2010 IBM Corporation IBM Confidential 20105
Globally Integrated Enterprise
Enterprise Learning Strategy Governance Alignment with business goals Standardization
Management/Workforce Development Services
Call Center Training T3 and End User Training
Content Standardization
LMS/LCMS Implementation LMS Administration Training Administration
Learning Healthcheck Learning Process Reengineering Learning Effectiveness Measurement
Learning Collaboration Application Training ERP Training CRM Training
Custom eLearning Knowledge-Based Development Information Development
Outsourced delivery model combining people, process, and technology transformation
Interlocks learning delivery with a client's business needs via:
– Strategic governance model– Transformation of admin processes– Design and development capabilities– Tools and application infrastructures
Learning Solutions and Services
Learning Development Tools and Technology
Learning Strategy
Learning Delivery
Learning Content Development
Learning Technology Consulting
Learning Business Transformation
Outsourcing
© 2010 IBM Corporation IBM Confidential 20106
Globally Integrated Enterprise
Email Sametime
Team Site
Daily CallsWeekly calls/
Weekly Status Report
Issue Tracker
Communication Model
Members Involved
Description
Between any member of the project
Any communication regarding the project
Members Involved
Description
All members of the project
Used to post deliverables, project plans,
schedules, document related to inputs
to ILT Templates, Standards,
Writers,QA,ILTs and WBTs
Members Involved
Description
Offshore IDs and Onsite IDs
Issues regarding - Schedule , quality, Content
clarification, Risks, Others
Members Involved
Description
Offshore team India Training Manager,Onsite Team and Denmark Training Manager/ Management
Sent once a week and contains:Open issues, Hours clocked, Deliverables planned for the coming week, Deliverables sent for the closing week, Status of Deliverables
Members Involved
Description
Any member of the project
Updated as and when required for any content related issues faced by the development team during the development phase. The Denmark training team refers to this issue tracker and sends responses. This also keeps a tab on the Resolution of issues raised.
© 2010 IBM Corporation IBM Confidential 20107
Globally Integrated Enterprise
Module Flow
eLearning Components
Primary InputPowerPoint deck
ContentText, Images, Animations
VoiceoverEffective supplement to text
InteractivityQuestions, Hot-spots, Pop ups, ContentBranches, Reveals etc
Primary InputPowerPoint deck
ContentText, Images, Animations
VoiceoverEffective supplement to text
InteractivityQuestions, Hot-spots, Pop ups, ContentBranches, Reveals etc
eLearning Content
IBM Authoring toolsContent ProducerSimulation Producer
Used for …Authoring, PackagingPublishing
SCORM 1.2 compliantLMS Platform compatible
IBM Authoring toolsContent ProducerSimulation Producer
Used for …Authoring, PackagingPublishing
SCORM 1.2 compliantLMS Platform compatible
Tools
IntroductionModule
ObjectivesProcess
FlowContentScreens
ExampleScenario Practice Checkpoint
QuestionsSummary /
Benefit
© 2010 IBM Corporation IBM Confidential 20108
Globally Integrated Enterprise
eLearning Optimization Model (to determine the eLearning Blend)
INTERACTION
Individuals interact with programmed mediaIncludes tutorials, drill and practice, simulations, single-player role-play ‘serious games’ delivered
INFORMATION
Access to information as reference and support materialsWeb pages, Podcasts, web lectures, .pdf, EPSS/context-sensitive help Web 2.0 – Federated ‘Google’ search, leverage content from Wikis, Blogs, Podcasts, YouTube
IN-PERSON
In person interaction with others in same place, same timeFace-to-face classes, seminars, mentoring, coaching
IMMERSION
Immersion with others via 3D presence 3D Platforms & Web - Involves interacting with others live, real-time via personal avatars in virtual social worlds and multi-player role play ‘serious games;’ immersive telepresence via high definition video teleconferencing
COLLABORATION
Collaborate with others anytime via network technologyVirtual classes, e-meetings, videoconferencing
Web 2.0 – Co-create content and share expertise via Blogs, Wikis, team collaboration spaces, Jams, expertise location tied to instant messaging and presence awareness
© 2010 IBM Corporation IBM Confidential 20109
Globally Integrated Enterprise
Authoring Systems
Learning Management
Systems
Learning Portals
& e-Workplace Strategy
Mobile and
Pervasive
Reference Materials
&Performance
Support
Self-study & Web based solutions
Live Collaborative Virtual Classroom
Expertise Location
Classroom Conferences
SeminarsBriefings
Learning Objects and International
Standards
HR integration
Our vision of learning goes beyond the traditional classroom and embraces new technology and new forms of learning ..
In the future, learners will be empowered to shape their own learning experiences—just in time, at any place, using a wide variety of media.
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Globally Integrated Enterprise
Some Examples of eLearning – Example1 – IBM, GSA
Menu and navigation tools enable the learner to find exactly what he needs.
A guide provides useful comments, tips and feedback.
© 2010 IBM Corporation IBM Confidential 201011
Globally Integrated Enterprise
ASSIMA
RWD Info Pak
RWD uPerform
Oracle User Productivity Kit (UPK)
Adobe AIR
Adobe Dreamweaver
Adobe Flash
Adobe Photoshop
Adobe Presenter
Authorware
Camtasia
Adobe Captivate
Lectora
Toolbook Instructor
Adobe Framemaker
Adobe RoboHelp
Epic Editor
Teamsite
IBM Content Producer
IBM Simulation Producer
eLearning and Simulation Development Tool Kits
IBM Tools Third-Party Tools ERP Learning Tools
© 2010 IBM Corporation IBM Confidential 201012
Globally Integrated Enterprise
CONTENT PRODUCER WYSIWYG Authoring
Easily Create Your Custom Templates
Share Content
Learning Management Integration
An e-learning courseware authoring
environment that replaces the
tedious task of handcrafting
courseware.
Provides the ability to develop robust,
web-based courseware – either as a
team or individually, using a
workflow, templates-based
methodology
Offers a streamlined, drag-and-drop
interface
SIMULATION PRODUCER
Allows to capture a user's interactions with an application - mouse clicks, keyboard inputs, and pull-down menus.
It extends this function by making the images and events interactive
It is a cost-effective way to produce quality application education and training materials.
Developers can preview the simulation and see how it will appear to the student when played from within a web browser.
IBM Basic eLearning and Simulation Tools
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Globally Integrated Enterprise
Leveraging Web 2.0 for Learning Needs
© 2010 IBM Corporation IBM Confidential 201020
Globally Integrated Enterprise
GD eLearning Project – City of Bradford, UK
BUSINESS CHALLENGE
The council was using different systems, which were replaced by SAP and needed to train the employees on the new system and processes, given a limited budget.
The company workforce is very diverse, and multi-ethnic and an ageing workforce, with basic PC skills and basic English language skills.
This company had a preference for classroom training as e-learning is unknown and faced some resistance. For many employees, this was their first e-learning experience.
SOLUTION
12 hours of e-learning on ERP Finance and Self-Service as part of the overall training solution
e-learning courses are compliant with industry standards (SCORM 2004) and are suitable for replication on a CD-ROM or delivery via a Web Server or Learning Management System as online courses or download-and-play
A Learning and Support website was developed on which the e-learning was hosted
BENEFITS
Considerable cost savings in deploying the training when compared with classroom delivery
© 2010 IBM Corporation IBM Confidential 201021
Globally Integrated Enterprise
COMPANY PROFILE With over 6 million customers and more than 3,000 employees, this company offers a range of
mobile, fixed line and international network services
ISSUE To provide training to new recruits in its Contact Centers and Service Centers—front-line employees
providing support and services to customers at the point of contact.
SOLUTION The course design of the programs at the Academy is modeled after an integrated or blended
learning approach to meet business requirements. Modules are structured to utilize state-of-the-art technologies in learning delivery
Delivered best-in-class eLearning solution for new recruits in a short time to meet needs of widely distributed employee force and budget restrictions. The solution was web-based training using scenarios of real-world situations designed to instill best practices in customer service.
BENEFITS Projected payback in 17 months or less; helped reduce training costs; rapid learning specific to
allotted time frame; skills transfer and licensing of IBM Learning Solutions software helped enable customer to develop new modules in-house, saving cost of external IT support.
DEVELOPMENT TOOLS IBM Knowledge Producer, IBM Simulation Producer
CLIENT FEEDBACK
"This (course) is very good, especially for new users as they can familiarize (themselves) with the system.“
AWARD
The Learning Development team was awarded the BRANDON HALL Excellence award for its e-learning implementation, titled “Customer Service Tools of Trade Simulator”.
Maxis Telecom
© 2010 IBM Corporation IBM Confidential 201022
Globally Integrated Enterprise
COMPANY PROFILE
AT&T is a leader in telecommunication services
ISSUE
AT&T wanted to derive more efficiency from their learning team. They were looking for an enterprise partner with a similar structure and experience in designing and managing learning for large global organization.
SOLUTION
An end-to-end “blended” learning outsourcing arrangement, including the following functions: Strategy, Planning, Instructional Design, Content Aggregation, Content Development, Instructor Led Delivery, Training Administration, Help Desk, and Learning Application Support
A Learning Management System providing administrative and delivery management for all forms of learning—classroom, labs, self study, virtual classes, and blended learning
BENEFITS
Cost Savings: Guaranteed cost reduction with savings starting on day one. Conversion of majority of fixed costs to variable cost
Operational Efficiency: Real, measurable service level agreements
Strategic Transformation: Management time freed up to focus on strategy; Ability to leverage IBM thought leadership and research; Access to IBM Research – Institute for Advanced Learning; Improved ability to position learning as a means to drive organizational performance
DEVELOPMENT TOOLS
IBM Content Producer, IBM Simulation Producer, Adobe Flash & Adobe Captivate
CLIENT FEEDBACK
"Let me take this opportunity to say how much we appreciate IBM’s willingness to get up-to-speed on Training Plans–We have seen drastic improvement!! I know this is because of a lot of effort and willingness on your team’s part to get us what we want. In fact, we received a TP, today, that was approved “as is” with no changes. Way to go!!!!”
AT&T – Learning Outsourcing