case study: hp employee retention • problem: too much voluntary turnover • “flight risk”...
TRANSCRIPT
ABOUT USSolutions designed by human resource professionals with decades of experience to be secure, effective, flexible and
easy to use.
Powerful employee
Performance Management
Software anyone can use!
Salary Administration Software that
Attracts & Retains Top
Talent!
www.hrperformancesolutions.net
THE STICKY EMPLOYEE–how to enrich the employee experience
Isaac Mallory Jennifer Dickey
Director at HR Performance Solutions
HR Consultant
Interested in a copy of this presentation?
Contact us today at [email protected]
How do you know if your employees are
engaged in the things that matter most?
Gallup’s “real unemployment” metric,
which takes into account those who are unemployed,
underemployed or who have stopped seeking
employment sits at 7.9%; down from 17.1% over the
same period.
They have
choices!
35% of employees are so unsatisfied with their salary that
will leave to get a pay increase.
In a study of over 1000 workers, 31% reported
having quit a job within their 1st
6 months.
Engaging Top Performers
Identifying Top Performers
Developing Top Performers
GOALS –developing top performers
WHY GOALS -
• Only 50% of employees know what is expected of them at work – Gallup
• Provide direction, set expectations and measure success!
• When used to drive an effective performance management strategy, you’ll see higher performance and engagement levels
GOALS
COMPENSATIONPERFORMANCE
What accounts for up to 70% of
variance in employee
engagement?
• Build & Maintain Strong Employee Relationships
• Lead and coach employees to success
• Align employee goals to business outcomes
GOAL ALIGNMENT
GOALS & ENGAGEMENT
TOP PERFORMER PROFILE EXAMPLE Takeaway -
• Customize this as you see fit and as you have data points set up within your performance management system.
• Identify areas that may be a red flag as you review your data
Increase in Performance &
Employee Resilience
Decrease in Motivation & Engagement
HONEST & CANDID
FEEDBACK
Keep It Human
ESTABLISH A GOAL STRATEGY
When I give feedback, I’m signaling to people that I’m interested in their growth and that I see a path for their future.
- Larry Bossidy
Know how many employees have goals 1
2 Correlate the goals with your strategies
3 Put processes in place to keep things human
TOP PERFORMERS
QUICK PITSTOP
Footage of a pitstop right from pit row 10 yards from the vehicle. Shot at Charlotte Motor Speedway during the Bank of America 500.
TIRES GAS
Justo ThomasLe Bernadrin
Serena WilliamsTennis Player
Nascar Pit CrewKyle Bush
• 1000 lbs. a day
• 3 people to replace him
• Only man or woman to win 6 singles titles in GS tournaments
• 73 maneuvers in 12.12 seconds!
• Replace 1 member, the time doubles
Data Case Study: Hiring a Top Sales PersonA look inside a large financial institution…
Top Colleges
Top of The Class
Impeccable References
Typo-Free Resume
CollegeDegree
Home or Auto Sales Experience
$4,000,000 additional revenue in 6 months
Let’s Hire This
Or This?
Top Performers Strategy
USE DATA
Step 01
Find Your Top Talent
Step 02
Recognize Your Top Talent
Step 03
Build Retention Practices Top Talent
COMPENSATION
Hir
ing
Hiring: More Difficult?
Size of theOrganization
Availability ofSpecific SkillsLocation
What Determines A Competitive Salary
Unemployment
Size of theOrganization
Availability ofSpecific SkillsLocation
What Det erm ines A Com p et it ive S alary
Unemployment ReplacementCosts
MacroTrends
DATA
How do you combat these and other
challenges?
Qu estio n ?Ho w co mpetitive d o yo u feel
salar ies at yo u r o rg anization ar e?
TooHigh
JustRight
TooLow
Not Sure,But I Wish
I Knew!
STARTCOLLECTING
DATA
GRAVITY – “$70,000 FOR ALL”3 years ago, CEO Dan Price set a $70K minimum wage for his employees. WHY?
INNOVATIVE PAY PRACTICES
02Long Commute
01Non-Competitive Salary
03Uninteresting Work
04No Opportunities for Growth
05Poor Management Relationship
• According to the 2017 Ceridian Pulse of Talent Report, the #1 reason high performers quit their job is because they feel their salary is not competitive.
• Find out why your top performers are leaving…dig a little deeper.
SHOW ME THE MONEY $$
The #1 reason employees stay in a position is because their pay is
competitive.
Com
pens
atio
n Ph
iloso
phy
Retention
Pay for Performance
Culture
Hot/Competitive Jobs
Market
Be Intentional With Your $$’s
COMPENSATION TOOLS – got data?• Benchmark jobs against
compensation surveys
• Obtain data from multiple sources
• Ensure data is relevant to your marketplace (industry & region)
• Which market data source works for you?
COMPENSATION TOOLS – Compa-ratio
• Benchmark jobs against compensation surveys
• Obtain data from multiplesources
• Ensure data is relevant to your marketplace (industry & region)*
Case Study: HP Employee Retention
• Problem: Too much voluntary turnover• “Flight Risk” score• Low compa-ratios for recently promoted employees• Result: Worth $300,000,000 across the organization
You Do What?
DIGITAL CONTENT WRITER
AND PAYROLL
AND CUSTOMER SUPPORT
AND USER INTERFACE DESIGN
HYBRID POSITIONS
Non-Competitive Salary
+3% annual increase ------------------------------
-Non-Competitive SalaryNon-Competitive
salaies basically negate the efforts of
PM
Step 03Identify the Right Tools
& Partners to Effectively Drive Your
Strategy
Step 02Create Your
Compensation Strategy
Step 01Why Are Your Top
PerformersLeaving?
COMPENSATION STRATEGY
Take a deeper dive
into why they really are leaving.
What tools support your
strategy, what tools will drive it, a
spreadsheet or technology?
Know the role you want pay to play
in your organization.
Price is what you pay. Value is what you get.- Warren Buffet
Isaac Mallory Jennifer Dickey
Director at HR Performance Solutions
HR Consultant
Interested in having a FREE soft skills training on performance management best practices at your organization?
Interested in a FREEcomp review of your top 10 positions?
Contact us today at [email protected]
Identify good tools that will allow you to easily track goal assignment and achievement
Ensure goals/performance assignments align with business strategy
Coach to accountability to ensure success
ENRICHING THE EMPLOYEE EXPERIENCE
Develop Top Performers Identify Top Performers Use your data to find
your top talent Recognize your top talent
and communicate what puts them in this category
Create a guidepost for your top talent to map out their career strategy
Identify if your pay is competitive
Create a compensation strategy
Identify the right tools and partners to effectively drive your compensation strategy
Engaging Top Performers
GOAL ASSIGNMENTS
One size fits all annual engagement recommendations don’t work for today’s organizations.
GOALS & ENGAGEMENT
• Correlations between goals and employee engagement
• Link goals to other critical indicators such as performance ratings, resignations, or promotions
• Frequent pulses combined with instantaneous analytics
There is a huge gap between engagement
data and workforce outcomes.
Time for the annual survey!
TOOLS TO EVALUATE PAYany discrepancies?PAY FOR PERFORMANCE
Merit Matrix