"Роль финансовых и платежных сервисов в развитии и...

arvato Russia | Financial Services| 11.03.2015

arvato Russia is a market-leading solution provider for consumer-oriented industries.

arvato One-Stop Everything


SOLU

TIO

NS

100 million risk checks per year for secure payments

Trust‘n Pay: secure payment solution for purchase on account (rate of conversion can be increased by over 80 % if e-commerce dealers offer purchase on account)

German insurance industry’s whistleblowing system (HIS) serves to uncover and prevent insurance fraud

arvato is a market-leading solution provider for consumer-oriented industries.

SUPPLY CHAIN MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT

IT

DIGITAL MARKETING

PRINT

REPLICATION

FINANCE


FIG

UR

ES

FAC

TS

MA

RK

ET P

OSI

TIO

N

VA

LUES

FOUNDED IN

1997

LOCATION MOSCOW YAROSLAVL

EMPLOYEES

1 500

BERTELSMANN STAKE: 100%

# 1 FSP for mail order and

ecommerce

TOP Replication

provider

18 years in Russia

STRONG IT and

compliance standards

LEADING offset printer

FACILITIES 70 000 SQ M

CAPACITIES 12 MIL. PARCELS P. A. 12 MIL. HARDCOVER P. A. 10 MIL. DVD’S, CD’S P.A.

INTERNATIONAL COMPANIES REPRESENTED IN YAROSLAVL REGION: KOMATSU, ALTADIS, DUPONT, EASTMAN KODAK, SNECMA, NEXANS, TYCO ELECTRONICS, METRO GROUP, LINDAB BUILDINGS, VELUX, ECE, TAKEDA, TEVA

PARTNERSHIP ENTREPRENEURSHIP

CREATIVITY CITIZENSHIP

arvato in Russia


Fast and secure handling of payments

New payment methods

Choice of payment methods

Active monitoring of

payment methods

Payment processing

Local payment heroes

Increase and optimization of payment methods

Comprehensive fraud control

Overview Financial Services (Consumer Products)

Accounting and dunning

Full-service Accounts Receivable Management

Billing

Account processing

Dunning procedures

Monitoring receipt of payments and booking payments

Payment, Payment Service Provider & Acquiring

Intelligent fraud prevention

Automated Profile Tracking

Manual fraud checks

Fraud analysis

To file charges

Implementation of a full-service Accounts

Receivable Management

Control risks

Integrated Address

Management

Credit Checks

Profile Tracking

Risk and Value Scoring

B2C Factoring

Optimization of processes (e.g. check out process)

Consistent Accounts Receivable Management

Pre litigation and litigation

dunning procedures

Post litigation dunning

procedures

Individual reports and monitoring

Risk Management

Accounts Receivable

Collections

Fraud Management

Services follow customer.


Complete Suite of eCommerce Solutions for Russia End-to-End solution with modular choice

CUSTOMER SERVICE

(Real-time)

Translations of

existing shop or

design and

implementation

of Russian web

shop

SHOP DEVELOPMENT

DATA INTEGRATION

Depending on

fulfillment

setup: Either

utilization of

existing IT

setup or

connection to

Yaroslavl

DIGITAL IMAGING

If localization

desired: Local

Russian

solutions

ready and in

place

ONLINE MARKETING

Local team

resources

available for

all online

marketing

related

activities

(SEO/SEA,

Affiliate,

Display etc.)

ECOMMERCE OPERATIONS

Depending on

shop setup

FULFILLMENT

arvato enables

both, cross-

border and

local solutions

Local call

center

resources

available and

also native

speakers in

Hanover,

German

FINANCIAL SERVICES

Depending on

offered

payment

methods:

From

processing of

COD to

enabling local

payment

providers


arvato is a market-leading solution provider for consumer-oriented industries.

arvato Russia is your best business partner: innovative – flexible – international.

GROWING FROM INNOVATION BUILDING ON DECADES OF EXPERIENCE

> 1.2

billion Euro in receivables processed

> 10

million parcels shipped within Russia per year

>10

million interactions with

consumers per year

0.5 billion

brochures printed per year

>7

pieces of goods pick & pack per

second

• Reliability

• High quality of services

• Flexibility

• Customized approach

• New technologies

• A possibility to apply worldwide experience on Russian ground

• Full supply chain coverage


arvato footprint in Russia

The main locations of arvato Russia are in the city of Yaroslavl, which is 250km NE of Moscow

Population 650.000

Major industrial city: machine building, tire, chemical industries, oil & gas

Cultural and educational center: number of universities, strong engineering education, skilled personnel available, incl. multilingual

Major transport hub: starting point of Transsiberian railroad (the logistics backbone of Russia), M8 highway Moscow-Arkhangelsk, waterways (Volga river), cargo airport, oil and gas pipelines

For our After Sales business we use a co-shared warehouse in Moscow, as well as a network of 107 field stocking locations (FSLs) all over Russia

250 km


Thank you for your attention!

Спасибо за внимание!

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