… and trust them to get the job done! ADBU2016 Daniel Forsman

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1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Expenditure on print and electronic resources at Chalmers library 1992 - 2012

Print Electronic

> Embracing the Need for Radical Change

A wicked challenge in the 2015 Horizon report

Speculation

I will recognize that the universe of information culture is changing fast and that libraries need to respond positively to these changes to provide resources and services that users need and want

- Laura Cohen, Librarian 2.0 Manifesto, 2006

http://www.e-cartouche.ch/content_reg/cartouche/ui_access/en/html/GUIDesign_UCD.html

Think Mobile Firstyes, even for library services

https://blog.mozilla.org/ux/2012/06/whats-the-difference-between-ui-and-ux/

Ask the librarians, the users… ?

“One of the worst ways of approaching design is to let the customers do it. Customers are good at pointing out a need, a pain point in the market, but they are lousy at solving the problem.”

http://www.interfaces.com/blog/2011/04/entropy-design/

One of the main reason for working in teams is that it assumes that the decisions of a team will be better than if a member do it themselves, no matter how good and smart that person might be

Susan Wheelan, creating effective teams

Evolving principles at Chalmers LibraryShared responsibility over individual responsibility

Iterations enables us to plan, perform, evaluate and improve

Transparency encourages collaboration

Tools are chosen by the people who solve problems

Find out instead of debating or speculating

The role of management is to facilitate and remove obstacles

Develop services that support user behavior

And there is something about trust and value …

A map won’t help if you don’t know where you are going

Chalmers Library Mission As a part of the public library system promote the democratic development of society by contributing to the dissemination of knowledge and freedom of opinion

Chalmers Library Mission

Universities are tasked to interact with society and inform about their work and activities ensuring knowledge dissemination, education- and research utilization.

Chalmers Library Mission

Learning Environment Information Resources

Scholarly Communication

Scholarly Communication Research information Publications Data Projects People Dissemination Learning Objects MOOCs Blended learning Assessment Sciento-/Bibliometrics Analytics Visualizations Ranking Open Access / Copyright Digital & Information Literacy

Information Resources Access Develop Maintain Assess Discovery

Learning Environment

Place Service Help Infrastructure Flexible

Dependency & Inclusion

Counter dependency & Fight

Trust & Structure

Work & Productivity

Low Productivity & Efficiency High

Managers must be engaged and accept change

Involve all in strategic planning

Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.

Principles behind the Agile Manifesto

About Chalmers Library http://stories.lib.chalmers.se