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ULMA / Web Imaging Systems lifecycle management model(LCM)

March 2004

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ULMA / WISULMA / WISLCMLCM Complete lifecycle management

Active sales and manufacturing phase

Classic full product support phase

Limited limited product support phase

Obsolete no viable service market or

technology remains

Management of various ULMA / WIS generations

Management of plant’s installed base of ULMA / WIS

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Optimum performance curve

Active Classic Limited Obsolete

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ULMA / WISULMA / WISLCMLCM Lifecycle phases

Active (sales and manufacturing phase)

Classic (full product support phase)

Limited (limited product support phase)

Obsolete (no viable service market or technology remains)

Releasedfor sale

Volume productionends

Full product support ends

Limited product support ends

Lifecycle announcement

Classic Limited Obsolete

Yearly lifecycle status review

Active

Lifecycle announcement Lifecycle announcement

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ULMA / WISULMA / WISLCMLCM Active phase of lifecycle

Product has been released for sale Continuing search for functional enhancements Support upgrade from older products (limited & obsolete) to active

version Full product support and lifecycle services available:

Released for sale

Active

Lifecycle announcement

Volume production ends

Installation & commissioning Support & remote service Maintenance & field service

Training & eLearning Spare parts & repair Optimization

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ULMA / WISULMA / WISLCMLCM Classic phase of lifecycle

Product is no longer sold by factory Price may increase due to lower volume, increased vendor

component costs, etc. Full product support and lifecycle services available:

Lifecycle announcement

Classic

Yearly lifecycle status review

Full product support ends

Training & eLearning Spare parts & repair Optimization

Support & remote service Maintenance & field service Migration & retrofits

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ULMA / WISULMA / WISLCMLCM

Yearly lifecycle status review

Limited phase of lifecycle

Increased use of refurbished material and repair Recommended replacement with active product (recycling

available where permitted) Limited product support and lifecycle services available:

Limited product support ends

Lifecycle announcement

Limited

Spare parts & repair Migration & retrofits Replacement & recycling

Support & remote service Maintenance & field service Optimization

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ULMA / WISULMA / WISLCMLCM Obsolete phase of lifecycle

Obsolete phase occurs when: Product support is no longer possible within reasonable cost ABB is no longer capable of supporting the product technically Old technology is no longer available

Many ABB products have been and continue to be supported for over 20 years

Availability of support, spare parts, repair & field services can not be guaranteed:

Obsolete

Sale of spare parts is limited to available inventory, availability of repair services are contingent on components

Maintenance & field service if competent service engineers available Replacement & recycling services are available

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ULMA / WISULMA / WISLCMLCM Summary of lifecycle phases

Product, parts and related lifecycle services have been released for sale

Migration from limited and obsolete phases to active phase is supported

Product is not manufactured at factory any longer

Full range of lifecycle services and parts are available

Limited product support and lifecycle services are available

It is recommended to replace with active product

Recycling exists where available

Availability of product support can not be guaranteed within reasonable cost or technically

Many ABB products have been and continue to be supported for over 20 years

Active Classic Limited Obsolete

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ULMA / WISULMA / WISLCMLCM Benefits

ULMA / WIS lifecycle management Ensures spare part and competence

availability throughout the entire lifecycle Enables efficient product support &

maintenance for improved reliability and optimum accuracy of the system

Adds functionality and value to customer by following the upgrade path

Provides smooth transition path to new technology in the end of lifecycle

Maximizes value of WIS systems Maximizes value of WIS systems and maintenance investmentsand maintenance investments