© abb group november 17, 2015 | slide 1 automation products life cycle services for automation...

© ABB Group April 20, 2023 | Slide 1

Automation Products

Life cycle services for automation products

Arlene Smith, AP Service Marketing Communications, 1st December 2009


Automation productskey facts

33,169 employees worldwide in ten business units

More than 100 manufacturing sites in 35 countries

Sales activities in more than 100 countries

Sales: $10.3 billion in 2008

More than 170,000 products (catalog numbers)

More than one million products delivered per day

Over $70 billion installed base worldwide


Automation products service

Automation Products has more than 3000 employees dedicated to service

This organization is strengthened by more than 400 companies that are authorized to service ABB products

ABB’s service offering is based on a life cycle management model that maximizes the uptime of equipment and optimizes the investment in automation products


Life cycle management model

Benefits of product life cycle management

Ensures spare part and competence availability throughout the life cycle

Enables efficient product support and maintenance for improved reliability

Adds functionality to the initial product by following the upgrade path


Life cycle management model

Benefits of product life cycle management

Provides a smooth transition to new technology the end of a product’s life cycle

Helps the end user decide when an upgrade, retrofit or replacement is required


Life cycle services

The services on offer span the entire asset lifetime

ABB provides training, technical support and

customized contracts

Supported by an extensive global sales and service network


Life cycle services

Life cycle audit

Highlights condition of equipment

Provides maintenance paths to upgrade reliability of equipment

Identifies obsolescence issues

Offers migration paths and upgrades to extend the equipment’s operating life

Identifies solutions leading to improved energy efficiency


Life cycle services

Spare parts

ABB stocks products and spare parts locally to provide high availability

Expert support in parts identification

Spare parts can be ordered online

Rapid spare parts response through call off, 24/7 or strategic maintenance agreements


Life cycle services

Installation support

Accurate advice and support are provided before and during the installation

Commissioning

Ensures products are correctly commissioned and achieve the operating parameters for which they are designed


Life cycle services

Start-up

Specific product parameters are adjusted to meet the precise demands of the application


Life cycle services

Technical support

24/365 product and application support

Via telephone and e-mail

Remote support

Diagnostics and monitoring

Provided on a contractual basis

Use a secure connection to equipment


Life cycle services

Preventive maintenance

Regular inspections and component replacements according to product specific maintenance schedule

Pro active development of planned preventive maintenance programmes against key objectives


Life cycle services


Can be carried out on site by certified engineers or in authorised service workshops

Preventive maintenance kits can be used on site. These contain all the spare parts required to perform a specific maintenance task


Life cycle services

Reconditioning

Full inspection, thorough cleaning and individual component analysis and replacement

Reconditioned equipment undergoes complete testing and comes with a 12 month warranty


Life cycle services

Repairs

On-site repair

Workshop repair in ABB authorised service workshops

Spare parts supply service


Life cycle services

Training

Class room based

Web based e-learning

On site based

More information can be found at www.abb.com/abbuniversity


Life cycle services

Service contracts

Depending on the needs of the customer, ABB can offer individual services streamlined under one contract


Life cycle services

Upgrades

Improves performance and extends the lifetime and functionality of the product

Includes hardware and software updates


Life cycle services

Retrofit

Upgrading existing systems and equipment with the most modern components will optimise technical and operational performance

Helps overcome issues associated with obsolescence, performance and regulatory standards


Life cycle services

Replacement

According to the product lifecycle model it is recommended that a product be replaced or modernised at the end of its Classic phase

ABB helps to select an optimal replacement with the correct features for the application


Life cycle services

Recycling

Depending on the country, ABB aims to remove and dispose of products in line with the environmental regulations of that country


Service highlight #1


Reduced maintenance costs

Easy to plan long term maintenance budget

Increased maintenance performance efficiency

Easy to order, pre-defined ervice parts are provided according to maintenance schedule



Asset monitoring and remote diagnostic services

Reduces maintenance effort and cost, increases plant productivity

Enables condition based maintenance

Specific operation points can be monitored

Rapid access to product expertise Faster service response



Upgrade and retrofit solutions Extends product or system lifetime

No production losses, retrofit is planned to match plant’s shutdown schedule

Reduces capital expenses

Provides modern technology with enhanced performance and functionality

Better availability of spares and technical support


Life cycle services

For further information see www.abb.com/service

© abb group november 17, 2015 | slide 1 automation products life cycle services for automation...

Documents

application abb group

equipment abb group

automation products

service network abb

upgrade path abb group

base worldwide abb group

products life cyclehelps

initial product