-641 046 m.b.a enterprise systems managementsyllabus.b-u.ac.in/syl_college/1213/p84a.pdf · scheme...

M.B.A – Enterprise Systems Management –2012-13 & Onwards –CPOP of 26

BHARATHIAR UNIVERSITY: COIMBATORE-641 046

M.B.A – Enterprise Systems Management

(For the CPOP students admitted during the academic year 2012-2013 & onwards)

SCHEME OF EXAMINATIONS – CBCS Pattern

Course / Title

Ins.

Hrs

Per

Wee

k

Examinations

Cre

dit

s

Du

r.H

CIA

Mar

ks

Tota

l

Semester I

1.1 Management Principles and Practice 5 3 25 75 100 4

1.2 Organizational Behaviour 5 3 25 75 100 4

1.3 Sales and distribution Management 4 3 25 75 100 4

1.4 Human Resource Management 5 3 25 75 100 4

1.5 Financial Management 5 3 25 75 100 4

1.6 Production Planning and Control 4 3 25 75 100 4

1.7 Computer Applications in

Management using SAP*

2 - - - - -

Semester II

2.1 International Business Management 5 3 25 75 100 4

2.2 Purchasing Management and

Inventory Control

4 3 25 75 100 4

2.3 MIS and Software Systems 5 3 25 75 100 4

2.4 Business Intelligence and MDM 4 3 25 75 100 4

2.5 Research Methods for Management 5 3 25 75 100 4

2.6 Marketing Management 5 3 25 75 100 4

2.7 Computer Applications in

Management using SAP*- Practical

2 40 60 100 4

Semester III

3.1 Technology Innovation and

Sustainable Enterprise

5 3 25 75 100 4

3.2 Supply Chain Management 5 3 25 75 100 4

3.3 Database Management Systems 5 3 25 75 100 4

3.4 Customer Relationship Management 5 3 25 75 100 4

3.5 Corporate Communication 5 3 25 75 100 4

3.6 Software Project Management 5 3 25 75 100 4

3.7 Summer Placement Project Report &

Viva-Voce

- - 20 80 100 4

Semester IV

4.1 Logistic and Sales Promotion 6 3 25 75 100 4

4.2 Operations Management 6 3 25 75 100 4

4.3 Information Technology Applications 6 3 25 75 100 4

4.4 Electronic Commerce (e-Commerce) 6 3 25 75 100 4

4.5 Knowledge Management and

Information Systems 6 3 25 75 100 4

TOTAL 2500 100

* The Course will be taught during I and II Semesters.


1.1. MANAGEMENT PRINCIPLES AND PRACTICE

UNIT I

Management: Science, Theory and Practice - The Evolution of Management Thought and the

Patterns of Management Analysis - Management and Society: The External Environment,

Social Responsibility and Ethics - Global and Comparative Management - The Basis of

Global Management.

UNIT II

The Nature and Purpose of Planning - Objectives - Strategies, Policies and Planning Premises

- Decision Making - Global Planning.

UNIT III

The Nature of Organizing and Entrepreneuring - Organizational Structure: Departmentation -

Line/Staff Authority and Decentralization - Effective Organizing and Organizational Culture

- Global Organizing.

UNIT IV

Co-ordination functions in Organisation - Human Factors and Motivation - Leadership -

Committees and group Decision Making - Communication - Global Leading.

UNIT V

The System and Process of Controlling - Control Techniques and Information Technology -

Productivity and Operations Management - Overall Control and toward the Future through

Preventive Control - Global Controlling and Global Challenges.

REFERENCES

1. Koontz & Weirich, Essentials of Management, Tata McGraw Hill.

2. VSP Rao, V Hari Krishna – Management: Text and Cases, Excel Books, I Edition, 2004

3. Stoner & Wankai, Management, PHI.

4. Robert Krcitner, Management, ATTBS.

5. Weirich & Koontz, Management - A Global perspective, McGraw Hill.

6. Helliregarl, Management, Thomson Learning, 2002.

7. Robbins.S.P., Fundamentals of Management, Pearson, 2003.


1.2. ORGANISATIONAL BEHAVIOUR

UNIT I Organisational Behaviour: History - evaluation, Challenges & opportunities, contributing

Disciplines, management functions and relevance to Organisation Behaviour.

Personality - Determinents, structure, behaviour, assessment, psycho-analytical social

Learning, job-fit, trait theories.

UNIT II Emotions and Emotional Intelligence as a managerial tool. Implications of EI on managers and

their performance. Attitudes - relationship with behaviour, sources, types, consistency, work

attitudes, values - importance, sources, types, ethics and types of management ethics.

Perception - Process, Selection, Organisation Errors, Managerial implications of perception.

Learning - classical, operant and social cognitive approaches. Implications of learning on

managerial performance.

UNIT III Stress - Nature, sources, Effects, influence of personality, managing stress. Conflict -

Management, Levels, Sources, bases, conflict resolution strategies, negotiation. Foundations of

group behaviour: linking teams and groups, Stages of development Influences on team

effectiveness, team decision making. Issues in Managing teams.

UNIT IV Organisational change - Managing planned change. Resistance to change - Approaches to

managing organisational change - Organisational Development - values - interventions, change

management. Organisational politics - Political behaviour in organisation, Impression

management, Self monitoring. Organisational culture - Dynamics, role and types of culture and

corporate culture, ethical issues in organisational culture, creating and sustaining culture.

UNIT V Organisational Behaviour responses to Global and Cultural diversity, challenges at

international level, Homogenity and hetrogenity of National cultures, Differences between

countries, The Challenges of work force diversity and managing diversity Cases.

REFERENCES

1. Robbins.S. Organisational Behaviour, X edn., Prentice-Hall, India.

2. Hellinegal Slocum, Woodman, Organisational Behaviour, IX edn., Thomson learning.

3. Umasekaran, Organisational Behaviour, Tata McGraw Hill.

4. Robbins S.P., Concepts contrivances and applications, Prentice Hall.

5. Umasekaran, Organisational Behaviour.

6. Helliregal.et.al, Organisational Behaviour, Thomson Learning.

7. McShane & Glinow, Organisational Behaviour, Tata McGraw Hill.

8. Harris & Hartman, Organisational Behaviour, Jaico, 2003.


1.3. SALES AND DISTRIBUTION MANAGEMENT

UNIT I Introduction to sales and distribution management, Introduction Evaluation of sales management,

Nature and importance of sales management, Roles and skills of modern sales managers. Sales

objective, strategies. Emerging trends in sales management. Linking sales and Distribution

management.

UNIT II Personal selling: Preparation and process, the psychology in selling, Types of purchase, Effective

Communication sales related marketing policies-Planning sales tore costing and budgeting.

UNIT III Emergence and components of marketing channels Types, Functions, Relationship, Retailing and

wholesaling-Structure, operation and strategies, Physical Distribution-Structure and strategies,

Channel management –Planning designing channel systems-organizing patterns. Assessing

marketing channel performance, Distribution.

UNIT IV Channel and Retails management-Channel management by wholesalers and Retailers – Retail

formetes- Franchise designing and management –Tele marketing, e-Marketing, E tailing, Retail

management – Identifying and understanding consumers-Choosing a store location, pricing and

timoncial management – Establishing and maintaining a retails image.

UNIT V Physical Distribution management importance of physical distribution, Logistics system analysis

and design, Organization and control, Role and importance of warehousing, warehouse Type,

size, Number.

REFERENCES

1. Sales and distribution management –Kuusha K. havaldar, Vasand Mcavde.

2. Marketing Channels – LowiesW. Selvi & Ahle 1. Elansary – Prentice Hall, india.

3. Retail Management – A strategic approach – Beny Berman & Joel Evans – Macmillan,

Newyork.

4. Physical Distribution MGT Logistic Approach – Ksanna – himalya.

5. Strategic Marketing Channel MGT – Donald Bowersose & Bixly cooper – Mc Graw Hill

International


1.4 HUMAN RESOURCE MANAGEMENT

UNIT I

Human Resource Function - Human Resource Philosophy - Changing environments of HRM -

Strategic human resource management - Using HRM to attain competitive advantage - Trends in

HRM - Organisation of HR departments - Line and staff functions - Role of HR Managers.

UNIT II

Recruitment & Placement: Job analysis: Methods - IT and computerised skill inventory - Writing

job specification - HR and the responsive organisation. Recruitment and selection process:

Employment planning and forecasting - Building employee commitment: Promotion from within

- Sources, Developing and using application forms - IT and recruiting on the internet.

Employee testing & selection: Selection process, basic testing concepts, types of test, work

samples & simulation, selection techniques, interview, common interviewing mistakes,

Designing & conducting the effective interview, small business applications, computer aided

interview.

UNIT III Training & Development, Orientation & Training: Orienting the employees, the training process,

need analysis, Training techniques, special purpose training, Training via the internet.

Developing Managers: Management Development - The responsive managers - On-the-job and

off-the-job Development techniques using HR to build a responsive organisation. Management

Developments and CD-ROMs - Key factor for success. Performance appraisal: Methods -

Problem and solutions - MBO approach - The appraisal interviews - Performance appraisal in

practice. Managing careers: Career planning and development - Managing promotions and

transfers.

UNIT IV Compensation & Managing Quality, Establishing Pay plans: Basics of compensation - factors

determining pay rate - Current trends in compensation - Job evaluation - pricing managerial and

professional jobs - Computerised job evaluation. Pay for performance and Financial incentives:

Money and motivation - incentives for operations employees and executives - Organisation wide

incentive plans - Practices in Indian organisations. Benefits and services: Statutory benefits - non-

statutory (voluntary) benefits - Insurance benefits - retirement benefits and other welfare

measures to build employee commitment.

UNIT V Labour relations and employee security, Industrial relation and collective bargaining: Trade

unions - Collective bargaining - future of trade unionism. Discipline administration - grievances

handling - managing dismissals and separation. Labour Welfare: Importance & Implications of

labour legislations - Employee health - Auditing HR functions, Future of HRM function.

REFERENCES

1. Gary Dessler, "Human Resource Management", Seventh edition, Prentice-Hall of India

P.Ltd., Pearson.

2. H.John Bernardin & Joyee E.A.Russel, Human Resource Management - An experiential

approach, 4th Edition, McGraw-Hill International Edition., 2007

3. David A. DeCenzo & Stephen P.Robbins, Personnel/Human Resource Management, Third

edition, PHI/Pearson.

4. VSP Rao, Human Resource Management: Text and cases, First edition, Excel Books, New

Delhi - 2000.

5. Dr. R.Venkatapathy & Assissi Menacheri, Industrial Relations & Labour Welfare, Adithya

Publications, CBE, 2001.

6. Robert L.Gibson and Marianne H.Mitchell, Introduction to Counseling and Guidance,

VI edition, PHI, 2005.


1.5 FINANCIAL MANAGEMENT

UNIT I Objectives and functions of Financial Management - Role of Financial Management in the

organisation - Risk-Return relationship- Time value of money concepts - Indian Financial

system - Legal, Regulatory and tax framework. Sources of Long term finance - Features of

Capital market development in India - Role of SEBI in Capital Issues.

UNIT II Capital Budgeting - methods of appraisal - Conflict in criteria for evaluation - Capital Rationing

- Problems - Risk analysis in Capital Budgeting.

UNIT III Cost of Capital - Computation for each source of finance and weighted average cost of capital -

EBIT -EPS Analysis - Operating Leverage - Financial Leverage - problems.

UNIT IV Capital Structure Theory - Net Income Approach - Net Operating Income Approach - MM

Approach - Dividend Policy - Types of Divided Policy - Dividend Policy and share valuation -

CAPM.

UNIT V Working Capital Management - Definition and Objectives - Working Capital Policies - Factors

affecting Working Capital requirements - Forecasting Working Capital requirements (problems)

- Cash Management - Receivables Management and - Inventory Management - Working Capital

Financing - Sources of Working Capital and Implications of various Committee Reports.

REFERENCES

1. Richard A.Brealey, Stevart C.Myers, “Principles of Corporate Finance” McGraw Hill, New

York.

2. James C.Van Horns, “Financial Management & Policy” Prentice Hall of India (P) Ltd., New

Delhi.

3. John J.Hampton, “Financial Decision Making – Concepts, Problems and Cases” Prentice

Hall of India (P) Ltd., New Delhi (1994).

4. Prasanna Chandra,“Financial Management–Theory&Practice”,Tata McGraw Hill,NewDelhi

1994).

5. B J Camsey, Engene F.Brigham, “Introduction to Financial Management”, The Gryden Press.

6. I.M.Pandey, “Financial Management”, Vikash Publishing, New Delhi.


1.6 PRODUCTION PLANNING AND CONTROL

UNIT I

Production Design: Process planning- plant capacity – capacity planning- make or buy decisions

– Use of cross-over chart for selection process. Plant location: Factories to be considered in plant

location- choice of general region, particular community and site – Multiplant location decision –

Plant location trends

UNIT II Layout of facilities : Principles of good layout – Layout factors – Basic types of layout – Service

facilities – Principles of materials handling – Materials handling equipment, Ergonomics –

Working environment – Worker safety, Homogeneous Functional Groups or Cost Centers.

Work centers and machines.

UNIT III

Production and Inventory control: Basic types of production, Intermittent, Batch, Continuous –

Routing, Scheduling, Activating and Monitoring – Basic Inventory Models – Economic order

quantity, Economic batch quantity – Reorder point – Safety stock – Classification and

codification of stock – classification – Procedure for stock control, Materials Requirement

Planning ( MRP ), Backlog of orders, keeping in mind client requests, existing clients, stock

levels, and minimum order quantities. Production plans with multiple arriving products and

multiple departing products. JIT, Implications for Supply chain management

UNIT IV

Maintenance: Preventive Vs. Breakdown maintenance – Break-down time distribution –

Maintenance cost balance – Procedure for maintenance. Methods study procedures – The purpose

of time study – Stop watch time study – Performance rating – Allowance factors – Standard time

– Work sampling technique. Costs and cost centre

UNIT V Software systems. Setting up production systems, working with MRP and ERP Modules.

Understanding order processing cycles and managing implementation

Integration with other functions and financial and cost Information.

REFERENCES 1. Production: Planning, Control and Integration byDaniel Sipper. Tata McGraw Hill

2. Elements of Production Planning & Control- Samuel Eilon

3. Modern Production, Operations Management- Baffa&RakeshSarin

4. Operations Management- Joseph Monks

5. Operations Management- SN Chary

6. Inventory Theory Control & Practice- Martin K Starr & David W Miller

7. Production Control A Quantitative Approach- John E Biegel

8. Production Control- Moore


1.7 COMPUTER APPLICATIONS IN MANAGEMENT USING SAP

Components of a Computer - Hardware and Software – Operations Systems – Directories and

File properties. MS OFFICE – Introduction to WORD, EXCEL and POWERPOINT

WORD – Creating a new document with templates & Wizard – Creating own document –

Opening/modifying a saved document – converting files to and from other document formats –

Using keyboard short-cuts & mouse – Adding symbols & pictures to documents – header and

footers – Finding and replacing text – spell check and Grammar check – Formatting text -

paragraph formats - adjusting margins, line space – character space – Changing font type, size –

Bullets and numbering – Tables – Adding, editing, deleting tables – Working within tables –

Adding, deleting, modifying rows and columns – merging & splitting cells.

EXCEL – Working with worksheets – cells – Entering, editing, moving, copying, cutting,

pasting, transforming data – Inserting and deleting of cells, rows & columns – Working with

multiple worksheets – switching between worksheets – moving, copying, inserting & deleting

worksheets – Using formulas for quick Calculations – Working & entering a Formula –

Formatting a worksheet – Creating and editing charts – elements of an Excel Chart – Selecting

data to a chart – Types of chart – chart wizard – Formatting chart elements – Editing a chart –

Printing charts.

POWERPOINT – Creating new presentations – Auto content wizard – Using template – Blank

presentation – Opening existing presentations – Adding, editing, deleting, copying , hiding slides

– Presentations – Applying new design – Adding graphics – Using headers and footers –

Animations text – Special effects to create transition slides – Controlling the transition speed –

Adding sounds to slides – Using action buttons.

TALLY – Introduction and Installation, Required Hardware, Preparation for installation of Tally

software, installation, Working in Tally: Opening new company, Safety of Accounts or Password,

Characteristics, Making Ledger Accounts, Writing voucher, voucher entry, Making different

types of vouchers, Correcting sundry debtors and sundry creditors accounts, Preparation of Trial

Balance, Books of Accounts, Cash Book, Bank Books, Ledger Accounts, Group summary, Sales

Register and Purchase Register, Journal Register, Statement of Accounts & Balance Sheet.

ERP & SAP: Introduction – Need for ERP – Advantages – Major ERP Packages – SAP:

Features – ABAP: Logon to SAP Environment – ABAP Dictionary – Functions – Objects –

Managing SAP Application

PRACTICALS: Simple problems to be done in WORD, EXCEL and POWERPOINT using all

the above mentioned topics.

REFERENCES

1. OFFICE 2000 Complete – BPB

2. Windows 98 Complete – BPB

3. Windows 98 6 in one by Jane Calabria and Dorothy Burke – PHI

4. Using Microsoft Office 2000 by Ed, Bott – PHI

5. Enterprise Resource planning (ERP): Text and case studies by Murthy, C S V, HPH

6. Teach yourself SAP in 24 hours by George Anderson; Danielle Larocca - Pearson Education


2.1 INTERNATIONAL BUSINESS MANAGEMENT

UNIT I

Concept ; Domestic to Transnational Business ; Driving and Restraining Forces ; Characteristics

and role of MNCs. Advantages and Disadvantages of Free trade ; The case for protection ; Forms

of Restriction ; Effects of protection.

UNIT II

Classical trade theory ; Theory of comparative costs in terms of money ; Evaluation of

Comarative costs theory ; General Equilibrium Approach ; Hebkscher-Ohlin Factor – Price

Equalisation theory ; Influence of factor mobility on volume of trade ; country similarity theory

Gains and terms of trade; Balance of trade and Balance of payments.

UNIT III

International business environment – The economic environment; social and cultural

environment, political, legal and regulatory environment, natural environment. Technological

environment .

UNIT IV

International Institution Systems – IMF, World Bank and WTO(all in brief), / Regional economic

integration; impact of integration; European Union; NAFTA;ASEAN; SAARC: ESCROW

UNIT V

Strategy of International Business – Strategy, planning, organisational structure and process of

control. Recent developments in international business.

REFERENCES

1. Cherunilam, Francis – International Business(PHI)

2. Misra, S. & Yadav, P.K. – International Business(PHI)

3. Aswathapa, K – International Business (Tata McGraw Hill )

4. Sharan, Vyuptakesh – International Business (Pearson Education

5. Varshney R.L. and Bhattacharya ,B– International Marketing Management (Sultan Chand &

Sons)


2.2 PURCHASING MANAGEMENT AND INVENTORY CONTROL

UNIT I

Principles of Logistic Management: Definition of Logistics Management – Functions of

Logistics Management – Principles of Purchasing Management - Tendering procedures –

procurement procedure Vendor development and rating – Methods of payment – Letter of

credit – Foreign currency payments.-Import documentation.

UNIT II

Inventory control: Definition -objectives of Inventory Control – Types of Inventory cost –

Types of Inventory Control – Pareto’s law -ABC /VED / SDE Analysis – Lead Time – Buffer

stock – Reorder level – Economic Order Quantity (EOQ) – Types of Inventory Control

systems. Recent trends in Materials Management: Types of Materials used and stored –

Computerization of Materials function – MIS Reports

UNIT III

Store Management: Stores function- location and layout – Standardization, Codification and

Classification of materials – Material accounting and physical distribution – Store

documentation – condemnation and disposal of scrap, surplus and obsolete materials – Types

of stores.

UNIT IV

Concept and frame work of supply chain management -Concept of Just in time and Central,

Global sourcing and purchasing.

UNIT V

Purchase modules in ERP, Purchase cycles – order to payment, inventory and warehouse

management systems, financial implications of purchase cycles. Budget Management

REFERENCES

1. Stores management-Second edition - Mr. K S Menon

Published by Macmillan India Ltd

2. An Introduction to Documentary Credits - Mr. Rupnarayan Bose

Published by Macmillan India Ltd

3. Supply Chain Management –Mr. B S Sahay - Published by Macmillan

India Ltd

4. Materials Management – Gopalakrishnan & Sunderasan

5. Industrial Engineering – O.P.KS


2.3 MIS AND SOFTWARE SYSTEMS

UNIT I

Data Management using Digital Computers and Devices. Computer Fundamentals,

Telecommunication and Networks. Computer System – Introduction - Generation of

Computers – Classification of Computers - Input and output devices - Software – System s/w

and Application s/w - O/S – Functions and Features. Communication, Media, Modems &

Channels - LAN, MAN & WAN -Network Topologies, Internet, Intranet and Extranet.

Wireless technologies like Wi-Fi, Bluetooth and Wi-Max. Organisation and Information

Systems, Changing Environment and its impact on Business - The IT/IS and its influence -

The Organisation: Structure, Managers and activities - Data, information and its attributes

UNIT II

The level of people and their information needs - Types of Decisions and information -

Information System, categorisation of information on the basis of nature and characteristics.

Transaction Processing System (TPS) - Office Automation System (OAS) -Management

Information System (MIS) - Decision Support System (DSS) and Group Decision Support

System (GDSS) - Expert System (ES) -Executive Support System (EIS or ESS).

UNIT III

Manufacturing and Service Systems, Information systems for Accounting, Finance,

Production and Manufacturing, Marketing and HRM functions. Enterprise Resources

Planning (ERP): Features, selection criteria, merits, issues and challenges in Implementation -

Supply Chain Management (SCM): Features, Modules in SCM - Customer Relationship

Management (CRM): Knowledge Management and e-governance Introduction to application

technology - Client server, Web technologies and Mobile Technologies, cloud Technologies

UNIT IV

System Analysis and Development and Models, Need for System Analysis - Stages in System

Analysis - Structured SAD and tools like DFD, Context Diagram Decision Table and

Structured Diagram. System Development Models: Water Flow, Prototype, Spiral, RAD –

Roles and responsibilities of System Analyst, Database Administrator and Database

Designer,

UNIT V

Choice of IT, Nature of IT decision - Strategic decision - Configuration design and

evaluation, Information technology implementation plan. Security and Ethical Challenges,

Ethical responsibilities of Business Professionals – Business, technology. Computer crime –

Hacking, cyber theft, unauthorized use at work. Piracy –software and intellectual property.

Privacy – Issues and the Internet Privacy.

REFERENCES

1. Management Information System by A K Gupta, Publisher:S. Chand Group

2. Management Information Systems : Managerial Perspectives by D P Goel

3. Macmillan Publishers India

4. MANAGEMENT INFORMATION SYSTEMS : TEXT & CASES by

5. Waman Jawadekar, Publisher Tata McGraw Hill


2.4 BUSINESS INTELLIGENCE AND MDM

UNIT I

Data mining: Introduction to Data Mining: Motivation for Data Mining, Data Mining-

Definition & Functionalities, Classification of DM systems, DM task primitives, Integration

of a Data Mining system with a Database or a Data Warehouse, Major issues in Data Mining.

Data Warehousing –Overview of concepts like star schema, fact and dimension tables, OLAP

operations, From OLAP to Data Mining. Data Pre processing, Descriptive Data

Summarization, Data Cleaning: Missing Values, Noisy Data, Data Integration and

Transformation. Data Reduction:-Data Cube Aggregation, Dimensionality reduction, Data

Compression, Numerosity Reduction, Data Discretization and Concept hierarchy generation

for numerical and categorical data.

UNIT II

Data Mining Pattern and Relationship: Mining Frequent Patterns, Associations, and

Correlations: Market Basket Analysis, Frequent Item sets, Closed Item sets, and Association

Rules, Frequent Pattern Mining, Efficient and Scalable Frequent Item set Mining Methods,

The Apriori Algorithm for finding Frequent Itemsets Using Candidate Generation,

Generating Association Rules from Frequent Itemsets, Improving the Efficiency of Apriori,

Frequent Itemsets without Candidate Generation using FP Tree, Mining Multilevel

Association Rules, Mining Multidimensional Association Rules, From Association Mining to

Correlation Analysis, Constraint-Based Association Mining. Classification & Prediction:

What is it? Issues regarding Classification and prediction: Classification methods: Decision

tree, Bayesian Classification, Rule based. Prediction: Linear and non linear regression

UNIT III

Data Analysis: Cluster Analysis, Types of Data in cluster analysis, Categories of clustering

methods, Partitioning methods – K-Means, K-Mediods. Hierarchical Clustering-

Agglomerative and Divisive Clustering, BIRCH and ROCK methods, DBSCAN, Outlier

Analysis. Mining Stream and Sequence Data: What is stream data? Classification, Clustering

Association Mining in stream data.Mining Sequence Patterns in Transactional Databases.

UNIT IV

Spatial Data Analysis: Spatial Data and Text Mining: Spatial Data Cube Construction and

Spatial OLAP, Mining Spatial Association and Co-location Patterns, Spatial Clustering

Methods, Spatial Classification and Spatial Trend Analysis. Text Mining Text Data Analysis

and Information Retrieval, Dimensionality Reduction for Text, Text Mining Approaches.

Web Mining: Web mining introduction, Web Content Mining, Web Structure Mining, Web

Usage mining, Automatic Classification of web Documents.

UNIT V

Data Mining for Business Intelligence Applications: Data mining for business Applications

like Balanced Scorecard, Fraud Detection, Clickstream Mining, Market Segmentation, retail

industry, telecommunications industry, banking & finance and CRM etc.


REFERENCES

1. Business Intelligence: A Managerial Approach 2/e by E. Turban, R. Sharda, D. Delen,

D. King.

2. Han, Kamber, "Data Mining Concepts and Techniques", Morgan Kaufmann 2nd Edition

3. Data Mining – Practical Machine Learning Tools and Techniques - by Ian H Witten, Eibe

Frank, Morgan Kaufman Series

4. Analytics at work: Smarter Decisions, Better Results – by Thomas H Davenport, Jeanne

G Harris, Robert Morison, Harvard Business School Press

5. Competing on Analytics: the New Science of Winning – by Thomas H Davenport, Jeanne

G Harris

6. Fundamentals of Data Warehouses – by Matthias Jarke, Maurizio Lenzerini, Yannis

Vassiliou, PanosVassiliadis

7. The Datawarehouse Lifecycle Toolkit, 2nd Edition: Practical Techniques for Building

Data Warehouses and Business Intelligence Systems – by Ralph Kimball

8. Master Data Management – by David Loshin


2.5 .RESEARCH METHODS FOR MANAGEMENT

UNIT I Research - meaning - scope and significance - Types of research - Research Process -

Characteristics of good research - Scientific method - Problems in research - Identifying

research problem – concepts, constructs and theoretical framework.

UNIT II Hypothesis: - meaning - sources - Types - formulation Research design - Types - case study -

features of good design - measurement - meaning - need Errors in measurement - Tests of

sound measurement Techniques of measurement - scaling Techniques - meaning - Types of

scales - scale construction techniques.

UNIT III Sampling design - meaning - concepts - steps in sampling - criteria for good sample design -

Types of sample designs - Probability and non-probability samples. Data collection:- Types of

data - sources - Tools for data collection methods of data collection - constructing

questionnaire - Pilot study - case study - Data processing:- coding - editing - and tabulation of

data - Data analysis.

UNIT IV Test of Significance:- Assumptions about parametric and non-parametric tests. Parametric

Test - T test, F Test and Z test - Non Parametric Test - U Test, Kruskal Wallis, sign test.

Multivariate analysis-factor, cluster, MDS, Discriminant analysis. (NO Problems). SPSS and

its applications.

UNIT V Interpretation - meaning - Techniques of interpretation - Report writing:- Significance - Report

writing:- Steps in report writing - Layout of report - Types of reports - Oral presentation -

executive summary - mechanics of writing research report - Precautions for writing report -

Norms for using Tables, charts and diagrams - Appendix:- norms for using Index and

Bibliography.

REFERENCES

1. Rao K.V.Research methods for management and commerce - sterling

2. Zigmund, Business Research Methods

3. Donald R.Cooper and Pamela S.Schindler - Business Research Methods - Tata McGraw

Hill, 2007

4. Naresh K Malhotra – Marketing Research: An Applied Orientation, Pearson Education, 4th

Edition, 2004

5. Wilkinson Bhadarkar - Methodology and Techniques of Social Research - Himalaya.

6. Anderson etal - Assignment and Thesis writing.

7. Uma Sekaran, Research Methods for Business, Wiley Publications.


2.6 MARKETING MANAGEMENT

Unit I Marketing Concepts and Tasks, Defining and delivering customer value and satisfaction -

Value chain - Delivery network, Marketing environment, Adapting marketing to new liberalised

economy - Digitalisation, Customisation, Changing marketing practices, e-business - setting

up websites; Marketing Information System, Strategic marketing planning and organization.

Unit II Buyer Behaviour, Market Segmentation and Targeting, Positioning and differentiation

strategies, Product life cycle strategies, New product development, Product Mix and Product

line decisions, Branding and Packaging, Price setting - objectives, factors and methods, Price

adapting policies, Initiating and responding to price changes.

Unit III Marketing channel system - Functions and flows; Channel design, Channel management -

Selection, Training, Motivation and evaluation of channel members; Channel dynamics - VMS,

HMS, MMS; Market logistics decisions.

Unit IV Integrated marketing communication process and Mix; Advertising, Sales promotion and Public

relation decisions. Direct marketing - Growth, Benefits and Channels; Telemarketing; Salesforce

objectives, structure, size and compensation.

Unit V Identifying and analysing competitors, Designing competitive strategies for leaders, challengers,

followers and nichers : Customer Relationship marketing - Customer database, Data warehousing

and mining. Attracting and retaining customers, Customerism in India, Controlling of marketing

efforts. Global Target market selection, standardization Vs adoptation, Product, Pricing,

Distribution and Promotional Policy.

REFERENCES

1. Marketing Management - Philip Kotler - Pearson Education/PHI 12th Edition, 2006.

2. Marketing Management - Rajan Saxena - Tata McGraw Hill, 2002.

3. Marketing Management: Planning, Implementation and Control: Global Perspective Indian

Context – VS Ramasamy & S. Namakumari - Macmilan India, 2007.

4. Marketing Management: A South Asian Perspective – Philip Kotler and Kevin Lane Kotler,

Pearson Education, 11th Edition, 2007.

5. Basic Marketing - Perreault and McGarthy - Tata McGraw Hill, 2002.

6. Case and Simulations in Marketing - Ramphal and Gupta - Golgatia, Delhi.

7. Case Studies in Marketing - R.Srinivasan - PHI.

8. Marketing concepts and cases – Michael J Etzel, Bruce J Walker, William J Stanton and

Ajay Pandit, TMH 13th Edition, New Delhi, 2007.

9. Marketing Management – S.Jayachandran - TMH, 2003.


3.1 TECHNOLOGY INNOVATION AND SUSTAINABLE ENTERPRISE

UNIT I

Innovation: - Need - Objectives of innovation - Technology innovation - its importance -

Knowledge Management- need - Business strategies related to knowledge management -

Knowledge Management Approaches-Transformation of an enterprise through Knowledge

Management - Creating Knowledge Management System in Organization Establishing

Knowledge Management through IT- Organizational culture for Knowledge Management -

Future of Knowledge Management

UNIT II

Technology Transfer and Joint Ventures -Policy, Procedure & Practices-India's Technology base

and Capabilities-Preference of Indian Technology-major Constraints and problems- Operational

constraints-Problems in Indian Business Environment Problems in Finalization of Agreement-

Major Problems in Technology transfer Collaboration Agreements, R& D, Import Substitution,

Scaling, Diagrams- Patterns and Intellectual Property rights.

UNIT III

Web Marketing- Meaning- Benefits of Web Marketing-Myths and Facts in Web Marketing- Web

Psychology: Understanding the Internet mind- The Internet and the Law: Copyright, Censorship,

Privacy, Jurisdiction- Do's and Don'ts on Web.

UNIT IV

Web marketing Strategies- Choosing the strategy- Online store fronts -Target Marketing

Attracting Customers- Web Advertising - E-Mail Marketing-Instant market research -Securities

Issues.

UNIT V

Enterprise Resource Planning: The E- Business backbone -Meaning- ERP decision Enterprise

Architecture Planning- ERP Implementation- The Future of ERP Applications- Procurement- e-

Business Blueprint Planning.

REFERENCES

1. Knowledge Management for Competitive advantage-Harish chandra Chaudharaty, Excel

Books Publications, New Delhi

2. Technology Transfer and Joint Ventures Abroad-R.R.Azad, Deep& deep Publications, New

Delhi

3. Web Advertising and marketing Thomas J Kuegler,Jr. #rd Edition-Prentice- Hall of India, New

Delhi

4. e-Business Roadmap for Success- Dr.Ravi Kalakota- Perason Education

5. "Frontiers of Electronic Commerce", Ravi Kalakota, Andrew B. Whinston, Addition Wesley,

2000


3.2 SUPPLY CHAIN MANAGEMENT

UNIT I Introduction to Supply Chain Management (SCM) – Concept of SCM – Components of SCM, an

overview – Features of SCM – Strategic issues in SCM. SCM current scenario – Value chain

management and customer relations management.

UNIT II Customer focus in SCM – Demand planning, Purchase planning – Make or Buy decision –

Indigenous and global sourcing Development and Management of suppliers – Legal aspects of

Buying – Cost management – Negotiating for purchasing / sub contracting – Purchase insurance

– Evaluation of Purchase performance (performance indices). Inventory management – Financial

impact of inventory.

UNIT III Manufacturing Scheduling – Manufacturing flow system – Work flow automation – Flexibility in

manufacturing to achieve dynamic optimization – Material handling system design and decision.

Ware housing and store keeping – Strategies of ware housing and store keeping – Space

management.

UNIT – IV Logistics management – Role of logistics in SCM – Integrated Logistics Management –

Transportation Design and decision – Multi modalism – Third party logistics services and

providers – Facilities management (Port/Airport/ICDs) Channels of distribution – Logistics and

customer service.

UNIT – V Information technology and SCM: EDI, ERP, Internet and Intranet, E-Commerce, Advanced

Planning System, Bar Coding, Tele communication network, Video Conferencing and Artificial

Intelligence. Best practices in Supply Chain Management – Organizational issues to implement

SCM.

REFERENCES

1. Supply Chain Management – For Global Competitiveness – B.S. Sahay – Macmillan India

Limited, 1999.

2. Supply Chain Management: Strategy planning and operations – Sunil Chopra and Peter

Meindal, 3rd Edition, PHI, 2007

3. Designing and Managing the Supply Chain: Concepts, Strategies and Case Studies – Simchi-

Levi, Kaminsky and Simchi-Levi, 2nd Edition, TMH, 2007

4. Robert B.Handfield & Ernest L.Nichols.JR., Introduction to Supply Chain Management,

Prentice Hall of India, New Delhi.


3.3. DATABASE MANAGEMENT SYSTEMS

Unit : I Introduction – Data Models – Database languages – Transaction – Storage management –

Database administrator – Users – overall system structure – Entity – Relationship Model – Basic

concepts – Mapping constraints – keys – E-R Diagram – Weak Entity Sets – reduction of E-R

Diagram to tables.

Unit II Relational Model – structure – relational algebra – extended operations – Modifications on a

database – views – SQL – basic structure – set operations – aggregate functions – Nested Sub

queries – derived relations, views.

Unit III Integrity constraints – Domain constraints – referential integrity – assertions – triggers –

functional dependencies – relational database design – decomposition – normalization using

functional, multi valued, Join dependencies – Domain – Key Normal form – alternative

approaches.

Unit IV Object Oriented data Model – Languages – Object Relational databases: Nested Relations –

Complex types and object Orientation – Querying with complex types – creation of complex

values and objects – comparison.

Unit V Database System Architectures : Centralized Systems, Client server systems, Distributed systems,

Parallel databases – introduction – inter query – intra query, intra-operation – interoperation

parallelism –distributed databases – distributed data storage – network transparency – Query

processing – Transaction model – Commit protocols – coordinator selection – concurrency

control – deadlock handling – multi database systems.

REFERENCES

1. Henry F. Korth and Abraham Silberschatz, S. Sudarshan, Database System Concepts, 3rd

edition, McGraw-Hill, 1997.

Reference Books

1. Bipin C. Desai, An Introduction to Database Systems, West Publications, 6th edition, 1995.

2. C.J.Date, An introduction to database systems, Addison Wesley publications, 6th edition 1995.

3. Gary W.Hansen and James V.Hansen, "Database Management and Design" Prentice Hall,

1996.

4. Jeffrey A. Hoffer, Mary B. Prescott, Fred R. Mcfadden, "Modern Database Management",

Prentice Hall, 6th edition, 2002, 7th edition.

5. Ronald J.Norman, 'Object Oriented Systems Analysis and Design', Prentice Hall 1996.


3.4. CUSTOMER RELATIONSHIP MANAGEMENT

UNIT I

Introduction and Significance of Customer Relationship Management: CRM Emerging Concepts;

Need for CRM; CRM Applications; CRM Decisions; The Myth of Customer Satisfaction; CRM

Model; Understanding Principles of Customer Relationship; Relationship Building Strategies;

Building Customer Relationship Management by Customer Retention; Stages of Retention;

Sequences in Retention Process; Understanding Strategies to Prevent Defection and Recover

Customers.

UNIT II

CRM Process: Introduction and Objectives of a CRM Process; an Insight into CRM and e-

CRM/online CRM; The CRM cycle i.e. Assessment Phase; Planning Phase; The Executive

Phase; Modules in CRM, 4C's (Elements) of CRM Process; CRM Process for Marketing

Organization; CRM Affiliation in Retailing Sector; Key e-CRM features.

UNIT III

CRM Architecture: IT Tools in CRM; Data Warehousing Integrating Data from different phases

with Data Warehousing Technology; Data Mining: - Learning from Information Using Date

Mining Technology like OLAP etc.; Understanding of Data Mining Process; Use of Modelling

Tools; Benefits of CRM Architecture in Sales Productivity; Relationship Marketing and

Customer Care, CRM over Internet.

UNIT IV

CRM Implementation: Choosing the right CRM Solution; Framework for Implementing CRM: a

Step-by-Step Process: Five Phases of CRM Projects

UNIT V

Development of Customizations; Beta Test and Data Import; Train and Retain; Roll out and

System Hand-off; Support, System Optimization and Follow-up; Client/Server CRM Model; Use

of CRM in Call Centres using Computer Telephony Integration (CTI); CTI Functionality;

Integration of CRM with ERP System. Case Studies

REFERENCES

1. Mohammed, H. Peeru and a Sagadevan (2004). Customer Relationship Management. Vikas

Publishing House, Delhi.

2. Paul Greenberge (2005). CRM-Essential Customer Strategies for the 21st Century. Tata

McGraw Hill.

3. William, G. Zikmund, Raymund McLeod Jr.; Faye W. Gilbert (2003). Customer

Relationships Management. Wiley.

4. Alex Berson, Stephen Smith, Kurt Thearling (2004). Building Data Mining Applications for

CRM. Tata McGraw Hill


3.5 CORPORATE COMMUNICATION

UNIT I Communication basics – Business Communication – components – Types – formal

communication network – Work team communication – variables – goal – conflict resolution –

non – verbal communication – Cross cultural communication – Business meetings – Business

Etiquette.

UNIT II Understanding Corporate Communication – Employee Communication – Managing Government

Relations – Writing for Media and Media Relations

UNIT III Corporate Communication in Brand Promotion – Financial Communication – Crises

Communication.

UNIT IV Report writing: Characterizing & business reports – Types and forms & reports – Project

proposals – collection of data – tables constitution – charts – writing the report – documenting the

sources – proof reading.

UNIT V Business Presentation: Written and oral presentation – work – team presentation – Delivering the

business presentation visual aids – slides – electronic presentation – hand-outs – delivering the

presentation – career planning – preparing Resume – job applications – preparation for a job

interview – employment interviews – follow-up.

REFERENCES

1. Scot Ober, Contemporary business communication, fifth edition, biztantra.

2. Lesiler &Flat lay, Basic Business communication. Tata Mc Graw Hill.


3.6 SOFTWARE PROJECT MANAGEMENT

UNIT I Project Overview - Traditional Project Management - Scoping the Project - Identifying Project

Activities

UNIT II Estimating Duration, Resource Requirements and Cost - Constructing and Analyzing the Project

Network Diagram - Finalizing the Schedule and Cost Based on Resource Availability -

Organizing and Conducting the Joint Project Planning Session

UNIT III Recruiting Organizing and Managing the Project Team - Monitoring and Controlling Progress -

Closing out the Projects - Critical Chain Project Management

UNIT IV Introduction to the Adaptive Project Framework - Version Scope - Cycle Plan - Cycle Build -

Client Checkpoint - Post-Version Review - Variations to APF

UNIT V Organizational Considerations - Project Portfolio Management - Project Support Office

REFERENCES

1. Robert K. Wyzocki, Rudd McGary, Effective Project Management, WILEY-Dreamtech India

Pvt. Ltd., 2003.

2. 1. Roger S Pressman, “Software Engineering A Practitioner’s approach” , Fourth Edition,

McGraw Hill International, 2000.

3. 2. Lan Somerville, “Software Engineering”, Fifth Edition, Addison Wesley publications,

1996.

4. 3. Bob Hughes, Mike Cotterell, Software and Project Management, Tata McGraw-Hill

Publishing Company Limited, Third Edition, 2004. ISBN: 0-07-709834-X.

5. 4. Walker Royce, Software Project Management, Addison-Wesley, 1998. ISBN: 0-20-

1309580.


4.1. LOGISTIC AND SALES PROMOTION

UNIT I Introduction to logistic –significance of Logistic – Logistic to supply chain Management –

Information Technology and supply chain management – Logistic and supply chain management:

Leveraging mathematical and analytical models – Logistics infrastructure in India and its

implication for supply chain management – Plant location – Distribution network design –

Distribution channel section.

UNIT II Marketing strategy, Logistic and customer service – Allocation models – forecasting methods –

depot location and distribution –network design – frame work for inventory and transportation

cost – transport mode choice – routing decisions – order processing – inventory and ware housing

decisions – inventory models – lean logistic .- Managing variety and mass customization –

Reverse supply chain – forward supply chain – source management in supply chain.

UNIT III Crafting and Executing strategy What is strategy and why is important – Relationship between

company’s strategy and Business model – managerial process of crafting and executing strategy –

five generic competitive strategies: Low – cost provider strategies – Differentiation in strategies –

Best cost provider strategies

UNIT IV Other important strategy choices: Strategic alliances and collaborative partnership; merger and

acquisition - Strategies, – vertical integration strategies – outsourcing – offensive strategies

competitive advantage – defensive strategies for protection. Choosing appropriate functional area

– strategies – pillars of professionalism – the art and skills of selling – Autonomy of a sale:

Negotiation – prospecting and net working

UNIT V Sales and distribution strategy – personal selling – sales organization sales display and sales

promotion – sales forecasting , Quotas and territory management – sales Budgeting and control –

role and function of intermediaries – selection and motivation of intermediaries – selling and the

seven pillars of professionalism – The art and skills of selling – anatomy of sale: Negotiation –

prospecting and networking – selling encounters :winning kind – completing the sale :Magic

moments – field of sales force management – strategic sales force management – Directing sales

force – sales planning evaluating sales performance.

REFERENCES

1. G.Raguram and N. Rangaraj, Logistics and supply chain management-Manikam,

New Delhi–2005

2. J .David Viale, Basic of management: From Ware House Viva books, New Delhi,2004

3. R.P. Mohanty and S.G. Supply Chain Management: Theories and practice, BIZATANTRA –

DREAMTEH, New Delhi 2005

4. Arturqa Thompson AJ.Strkkland,john .E.GAMBLE and Arun. K.Jain, Crafting and

executing strategy; The quest for competitive advantage, New Delhi2005

5. GUPTA.S.L,Sales and distribution management, New Delhi 1999

6. Akhilmarjatia, Win… for life :I can , I shall , I will…..win , New Delhi


4.2 OPERATIONS MANAGEMENT

UNIT I Operations Management – Meaning – Importance – historical contributions – System

view of OM - Operation strategy and competitiveness - Functions of OM – types of production

systems

UNIT II Product design and process selection – Evaluation and Selection of appropriate, Production and

Operations technology. Product Design and process selection. Types of layout – analysis and

selection of layout – Product and / or Process layout, Cellular, Lean and Agile manufacturing

systems – Computer Integrated Manufacturing Systems - Assembly line balancing.

UNIT III Production planning and control – meaning – functions – aggregate planning – master production

schedule (MPS) – Material requirement planning (MRP) – BOM – Capacity requirement

planning (CRP) – Techniques – problems in MRP and CRP – an introduction to MRP II and ERP

– Business Process Re-engineering - Total Productive Maintenance (TPM)

UNIT IV Materials management – functions – material planning and budgeting – Value Analysis -

purchase functions and procedure - inventory control – types of inventory – safety stock – order

point – service level – inventory control systems – perpetual – periodic – JIT – KANBAN.

UNIT V Total Quality Management Concept - Statistical Quality Control for Acceptance Sampling and

Process Control – Concepts of O.C.C. Curve – Use of the O.C. Curve – Concept of Type I and

Type II error – Quality movement – Quality circles –– ISO Quality Certifications and types –

Quality assurance – Six Sigma concept.

REFERENCES

1. Production and Operations Management – Everest E Adam & Ebert – PHI – publication

forth edition.

2. Operations Management (Theory and Problems ) – Joseph G Monks – McGraw Hill Intl.

3. Production and Operations Management – S N Chary – TMH Publications

4. Production and Operations Management – Pannerselvam, PHI

5. Lee J. Krajewski and Larry P. Ritzman, “Operations Management: Process and value

Chains”, 7th Edition, PHI, 2007

6. Hunawalla and Patil – production and Operations Management, Himalaya.

7. Modern Production and operations management – E.S Buffa.


4.3. INFORMATION TECHNOLOGY APPLICATIONS

UNIT I

Business as a System - Business Applications - Accounting - Inventory - Purchase - Sales -

Human Resources - Production System Need for On-Line Integrated Computer based system.

UNIT II

Enterprise Resource Planning - Objectives - Need - Advantages & Disadvantages of ERP

products over traditional Development products - Migration - resource Planning.

UNIT III

Introduction to Internet - Internet Services - WWW - FTP - E mail - Newsgroup - Telnet.

Intranets - Purpose - Users - Planning Development & Implementation of Intranets.

UNIT IV

E-Commerce - Need - Infrastructure requirements - Implementation Issues - security aspects.

UNIT V

Database Management System - Normalisation - Oracle terminology - Database Connection -

Creating tables - The Basics of SQL: SQL grammar. Transactions - The Basics of PL/SQL

creating and using stored procedures, Functions and Packages - Retrieving Data with cursors.

Enforcing Business Rules with Database Triggers.

REFERENCES

1. Richard Hammer, Enterprise Resource Planning, 1998.

2. James O‟Brien, Management Information System.

3. Ravi Kalkota, Frontiers of Electronic Commerce, 1998.

4. David Loctman, Developing Personal Oracle for Windows 95 Applications.

5. Ivan Bayross, Commercial Applications Development Using Oracle Developer 2000.

6. Ivan Bayross, Oracle – 7, The Complete Reference.


4.4 ELECTRONIC COMMERCE (E-COMMERCE)

UNIT I Telecommunication Networks : Introduction - LAN - WAN- Internet - What is Electronic

Commerce - Brief history of Electronic Commerce - Advantages and Limitations of Electronic

Commerce - Types of Electronic commerce - Integrating Electronic Commerce- Key questions

for Management

UNIT II The Internet and the World Wide Web: The Internet Today - History of the Web - Unique

benefits of the Internet - Internet Architecture - World Wide Web - Concepts and Technology -

Creating Web pages - Launching a Business on the Internet.

UNIT III Electronic Payment Systems: Overview of the Electronic payment Technology - Requirements

for Internet Based payments - Electronic payment Medias - Electronic commerce and banking.

UNIT IV E-security: Security in the cyberspace - Designing for security - Virus - Security Protection and

Recovery - Encryption - The Basic Algorithm System - Authentication and Trust - Key

management - Internet Security Protocols and Standards - Other Encryption issues.

UNIT V Web based Business: Business-to-Business Electronic Commerce-Intranets and Extranets -

Intranets and Supply Chain Management - Legal and Ethical issues - Case studies.

REFERENCES

1. Elias. M. Awad, " Electronic Commerce", Prentice - Hall of India Pvt Ltd, 2002.

2. Ravi Kalakota, Andrew B. Whinston, "Electronic Commerce - A Manager's guide", Addison -

Wesley, 2000.

3. Efraim Turban, Jae Lee, David King, H.Michael Chung, “Electronic Commerce – A

Managerial Perspective", Addison - Wesley, 2001.

4. Elias M Award, “Electronic Commerce from Vision to Fulfilment”, 3rd Edition, PHI, 2006

5. Judy Strauss, Adel El-Ansary, Raymond Frost, “E-Marketing”, 3RD Edition, Pearson Education, 2003

6. Ravi Kalakota, Andrew B. Whinston, "Frontiers of Electronic Commerce”, Addition – Wesley,

2000.


4.5 KNOWLEDGE MANAGEMENT AND INFORMATION SYSTEMS

UNIT - I Knowledge society-from data to information to knowledge- Drivers of knowledge management-

Intellectual capital- KM and learning organizations- case studies. Strategic alignment- creating

awareness- articulation- Evaluation and strategic alignment-Infrastructural development and

deployment- Leadership, measurement and refinement- Role of CKO

UNIT - II Analyzing business environment-knowledge audit and analysis – designing KM team – creating

KM system blue print- implementation- capture –store and sharing. Technology components-

Intranet and Groupware solutions- tools for collaborative intelligence- package choices-

implementing security.

UNIT - III Definition – Computer based user machine system – Integrated system – Need for a database –

Utilization of models – Evolution – Subsystems – Organizational subsystems – Activities

subsystems.

UNIT - IV Operating elements – Physical components – Processing functions – Outputs – MIS support for

decision making – Structured programmable decisions – Unstructured non-programmable

decisions – MIS structure based on management activity and rganizational functions – Synthesis

of MIS structure

UNIT - V SYSTEM SUPPORT: Data representation – Communication network – Distributed systems –

Logical data concepts – Physical storage devices – File organizations – Data base organization –

Transaction processing - DEVELOPMENT AND MANAGEMENT : A contingency approach to

choosing an application – Developing strategy – Lifecycle definition stage – Lifecycle

development stage – Lifecycle installation and operation stage – Project management

REFERENCES

1. Amrit tiwana,'The essential guide to knowledge management,' Pearson education-2001.

2. Ratnaja gogula,'Knowledge management', A new dawn- ICFAI-2002

3. Gordon B. Davis, Margrethe H. Olson, Management Information Systems: Conceptual

foundations, Structure and development –2nd Edition – Tata-Mc Graw hill International Book

Company, 2000

4. E.Wainright Martin, Carol V. Brown, Danial W. DeHayes, Jeffrey A. Hoffer, William C.

Perkins, "Managing Information Technology" 3rd Edition, Prentice Hall International edition

1999.

5. Harold Koontz, Heinz Weihrich, "Essentials of Management", 5th Edition, Tata McGraw Hill

1998.