•f .. IN THE CIRCUIT COURT OF THE NINETEENTH JUDICIAL CIRCUIT IN AND FOR INDIAN RIVER COUNTY FLORIDA

OFFICE OF THE ATTORNEY GENERAL, DEPARTMENT OF LEGAL AFFAIRS, STATE OF FLORIDA,

) ) ) ) ) ) ) )

312 012 CAO.O 215 3XXXXXX

Plaintiff, Assigned to : CYNTHIA L COX

-vs- CASE NO.

COASTAL ENVIRONMENTAL LLC, d/b/a ) VACUVENT, an active State ofFlorida corporation, ) V ACUVENT FRANCHISING, INC, an active State of )

-· I I

,.-.

Florida corporation, HOME RESTORATIONS AND ) REFURBISHMENT, INC., d/b/a V ACA VENT, an )

:{~ .·-~·:; ~ (~._ 5 '

~· (l..._) w Active State ofFlorida corporation, VACUVENT, INC., ) A dissolved State of Florida corporation, and ) DANIEL A. MCCUSKER, WILLIAM G. BROGNA ) AND CALVIN M. CAMBRIDGE, Individually, and as ) Managers, Owners, Officers and/or Directors of COASTAL ) ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACU- ) VENT FRANCHISING, INC, HOME RESTORATIONS ) AND REFURBISHMENT, INC., d/b/a V ACA VENT, ) And/or V ACUVENT, INC, )

Defendants. ) ) ___________________________________ )

COMPLAINT FOR INJUNCTIVE RELIEF, CIVIL PENAL TIES AND OTHER STATUTORY RELIEF

. --,u--· -. -

The Plaintiff, STATE OF FLORIDA, OFFICE OF THE ATTORNEY GENERAL,

DEPARTMENT OF LEGAL AFFAIRS ("Attorney General" and/or "Plaintiff'), by and through

the undersigned Assistant Attorney General, hereby sues the Defendants, COASTAL

ENVIRONMENTAL LLC, d/b/a V ACUVENT, an active State of Florida corporation,

V ACUVENT FRANCHISING, INC, an active State of Florida corporation, HOME

RESTORATIONS AND REFURBISHMENT, INC., d/b/a VACAVENT, an active State of

Florida corporation, V ACUVENT, INC., a dissolved State of Florida corporation, and DANIEL

·t '

Office of the Attorney General, Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 2 of 14

A. MCCUSKER, WILLIAM G. BROGNA AND CALVIN M. CAMBRIDGE, Individually, and

as Managers, Owners, Officers and/or Directors of COASTAL ENVIRONMENTAL LLC, d/b/a

VACUVENT, VACUVENT FRANCHISING, INC, HOME RESTORATIONS AND

REFURBISHMENT, INC., d/b/a V ACA VENT, and/or V ACUVENT, INC. ("hereafter

corporately referred to as the "Defendants").

JURISDICTION AND VENUE

1. This is an action for injunctive and declaratory relief, costs, restitution, attorneys'

fees, penalties and any other statutory relief available, pursuant to the Florida

Deceptive and Unfair Trade Practices Act, Chapter 501 , Part II, Fla. Stat.

2. This Court has subject-matter jurisdiction, pursuant to the provisions of Chapter 501,

Part II, Fla. Stat.

3. All actions material to the Complaint have occurred within four ( 4) years of the filing

of this lawsuit.

4. Venue is proper in Indian River County, Florida as the statutory violations alleged

herein occurred in, or affected, more than one judicial circuit in the State of Florida,

including Indian River County, and elsewhere in the United States.

5. Venue is further proper in the Nineteenth Judicial Circuit as the Defendants

conducted business in Indian River County, Florida.

THE PLAINTIFF'

6. The Plaintiff is an "enforcing authority" of the Florida Deceptive and Unlawful Trade

Practices Act ("FDUTPA"), Chapter 501, Part II, Fla. Stat. and is authorized to bring

this action and to seek injunctive relief and all other available statutory relief.

•/ .

Office of the Attorney General. Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 3 of 14

7. The Plaintiff has conducted an investigation of the matters alleged herein, and

Attorney General Pamela Jo Bondi has determined that this enforcement action serves

the public interest, as required by Section 501.207(2), Fla. Stat. See Attached

Plaintiffs Exhibit A (The Determination of Public Interest)

8. The Defendants, at all material times hereto, provided goods or services as defined by

Section 501.203(8), Fla. Stat. within Indian River County and elsewhere in the United

States.

9. The Defendants, at all material times hereto, solicited consumers within the definition

of Section 501.203 (7), Fla. Stat.

10. The Defendants, at all material times hereto, were engaged in a trade or commerce

within the defmition of Section 501.203(8), Fla. Stat.

THE DEFENDANTS

COASTAL ENVIRONMENTAL LLC, d/b/a V ACUVENT

11. The defendant, COASTAL ENVIRONMENTAL LLC, d/b/a V ACUVENT, is an

active State of Florida corporation established in or around 2007, with its principal

office located in Sebastian, Indian River County, Florida.

12. COASTAL ENVIRONMENTAL LLC, d/b/a VACUCENT, markets indoor air

quality and air duct cleaning services to consumers in Florida and throughout the

United States and is engaged in trade or commerce as defined in Section 501.203(8)

of the Florida Statutes.

Office of the Attorney General. Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 4 of 14

VACUVENT FRANCHISING, INC.

13. The defendant, VACUVENT FRANCHISING, INC., is an active State of Florida

corporation established in or around 2004, with its principal office located in

Sebastian, Indian River County, Florida.

14. VACUVENT FRANCHISING, INC. markets indoor air quality and air duct cleaning

services to consumers in Florida and throughout the United States and is engaged in

trade or commerce as defined in Section 50 1.203(8) of the Florida Statutes.

HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a VACA VENT

15. The defendant, HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a

V ACA VENT, is an active State of Florida corporation established in or around 2005,

with its principal office located in Sebastian, Indian River County, Florida.

16. HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a VACAVENT,

markets indoor air quality and air duct cleaning services to consumers in Florida and

throughout the United States and is engaged in trade or commerce as defined in

Section 501.203 (8) of the Florida Statutes

VACUVENT, INC.

17. The defendant, VACUVENT, INC., is a dissolved State of Florida corporation

established in or around 2003, with its principal office located in Sebastian, Indian

River County, Florida.

18. VACUVENT, INC. marketed indoor air quality and air duct cleaning services to

consumers in Florida and throughout the United States and was engaged in trade or

commerce as defined in Section 501.203(8) ofthe Florida Statutes.

Office of the Attorney General. Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 5 of 14

DEFENDANT DANIEL A. MCCUSKER

19. The defendant, DANIEL A. MCCUSKER, is a natural person and was registered with

the Florida Department of State, Division of Corporations, as one of the Managers,

Owners, Officers and/or Directors of COASTAL ENVIRONMENTAL LLC, d/b/a

VACUVENT, VACUVENT FRANCHISING, INC, HOME RESTORATIONS AND

REFURBISHMENT, INC., d/b/a V ACA VENT, and/or V ACUVENT, INC.

20. As a as one of the Managers, Owners, Officers and/or Directors of COASTAL

ENVIRONMENTAL LLC, d/b/a VACUVENT, VACUVENT FRANCHISING, INC,

HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a V ACA VENT,

and/or V ACUVENT, INC., the defendant, DANIEL A. MCCUSKER, at all times

material to the allegations in this Complaint, participated in, controlled and/or

possessed the authority to control the acts and practices of COASTAL

ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACUVENT FRANCHISING, INC,

HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a V ACA VENT,

and/or VACUVENT, INC., and possessed actual and/or constructive knowledge of all

material acts and practices complained of herein.

21. Upon information and belief, the defendant, DANIEL A. MCCUSKER, is an adult

individual residing in Indian River County, Florida.

DEFENDANT WILLIAM G. BROGNA

22. The defendant, WILLIAM G. BROGNA, is a natural person and was registered with

the Florida Department of State, Division of Corporations, as one of the Managers,

Owners, Officers and/or Directors of COASTAL ENVIRONMENTAL LLC, d/b/a

Office of the Attorney General. Department of Legal Affairs v. Coastal Environmental LLC, et. al. Page 6 of 14

V ACUVENT, V ACUVENT FRANCHISING, INC, HOME RESTORATIONS AND

REFURBISHMENT, INC., d/b/a V ACA VENT, and/or V ACUVENT, INC.

23. As a as one of the Managers, Owners, Officers and/or Directors of COASTAL

ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACUVENT FRANCHISING, INC,

HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a V ACA VENT,

and/or V ACUVENT, INC., the defendant, WILLIAM G. BROGNA, at all times

material to the allegations in this Complaint, participated in, controlled and/or

possessed the authority to control the acts and practices of COASTAL

ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACUVENT FRANCHISING, INC,

HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a VACAVENT,

and/or V ACUVENT, INC., and possessed actual and/or constructive knowledge of all

material acts and practices complained of herein.

24. Upon information and belief, the defendant, WILLIAM G. BROGNA, is an adult

individual residing in Indian River County, Florida.

DEFENDANT CALVIN M. CAMBRIDGE

25. The defendant, CALVIN M. CAMBRIDGE, is a natural person and was registered

with the Florida Department of State, Division of Corporations, as one of the

Managers, Owners, Officers and/or Directors of COASTAL ENVIRONMENTAL

LLC, d/b/a V ACUVENT, V ACUVENT FRANCHISING, INC, HOME

RESTORATIONS AND REFURBISHMENT, INC., d/b/a VACAVENT, and/or

V ACUVENT, INC.

Office of the Attorney General. Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 7 of 14

26. As a as one of the Managers, Owners, Officers and/or Directors of COASTAL

ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACUVENT FRANCHISING, INC,

HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a VACAVENT,

and/or V ACUVENT, INC., the defendant, CALVIN M. CAMBRIDGE, at all times

material to the allegations in this Complaint, participated in, controlled and/or

possessed the authority to control the acts and practices of COASTAL

ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACUVENT FRANCHISING, INC,

HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a V ACA VENT,

and/or VACUVENT, INC., and possessed actual and/or constructive knowledge of all

material acts and practices complained of herein.

27. Upon information and belief, the defendant, CALVIN M. CAMBRIDGE, is an adult

individual residing in Indian River County, Florida.

STATEMENT OF FACTS AND DEFENDANTS' COURSE OF CONDUCT

28. Beginning in or around at least 2008, the Office of the Attorney General for the State

of Florida began receiving complaints from consumers that the Defendants used bait-

and-switch tactics in marketing their indoor air quality and air duct cleaning services.

29. Beginning in or around at least 2008, the Office of the Attorney General for the State

of Florida began receiving complaints from consumers that the Defendants failed to

provide indoor air quality and air duct cleaning services and/or related products and

services, such as treatments, inhibitors, electrostatic filters and ultra violet lights

and/or that the indoor air quality and air duct cleaning services and/or related

products were defective and/or sub-standard.

Office of the Attorney General. Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 8 of 14

30. Beginning in or around at least 2008, the Office of the Attorney General for the State

of Florida began receiving complaints from consumers that the Defendants did not

honor their advertised 10-day refund policy.

31. Beginning in or around at least 2008, the Office of the Attorney General for the State

of Florida began receiving complaints from consumers that the Defendants failed to

appear for agreed-to appointments with consumers to repair and/or correct improperly

performed service calls.

32. Technicians subcontracted by the Defendants were encouraged by the Defendants to

use high-pressure sales tactics to induce consumers to purchase services and products

in addition to those offered in the companies' advertisements upon their arrival to an

appointment, and in some instances the additional indoor air quality and air duct

cleaning services and/or related products and services offered by the technicians were

unnecessary.

33. The Defendants routinely failed to provide various products ordered by consumers,

and some consumers had to wait months for the products to be delivered to them

which were initially promised to be delivered in 4 to 6 weeks.

34. Despite the unavailability of the promised, contracted-for and/or paid-for products,

the Defendants did not provide consumers with refunds when the products were not

delivered.

35. The Defendants maintained a call center with numerous employees who contacted

consumers not only to schedule appointments in response to advertisements

distributed by the Defendants to the public, but to additionally conduct outbound

sales solicitations for its indoor air quality and air duct cleaning services.

Office ofthe Attorney General, Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 9 of 14

36. None of the Defendants were licensed telemarketers as required by Section 501.605

(a) Florida Statutes.

3 7. Furthermore none of the salespersons who were making outbound sales calls on

behalf of the Defendants were licensed telemarketing salespersons as required by

Section 501.607 Florida Statutes.

38. The number of consumers impacted by the Defendant's unfair and deceptive business

practices of which the Office of the Attorney General is currently aware is 108, and

the amount of restitution to which these 1 08 consumers are believed to be entitled is

$48,103.47.

39. One consumer, Harold Person, received a telephone call from a representative of the

defendant, Vacuvent, Inc., informing him of a vent-cleaning special in his area for a

nominal amount. When the Vacuvent, Inc. technician arrived at his home, the

technician advised Mr. Pearson that he needed additional services in the amount of

approximately $6,000.00, which included the replacement of all of his air

conditioning ducts and the purchase of an electrostatic filter.

40. Mr. Person subsequently filed an insurance claim seeking reimbursement for the costs

associated with the replacement of all of his air conditioning ducts due to significant

mold in the air conditioning ducts as alleged by the Vacuvent, Inc. technician;

however, his claim was denied because the insurance adjuster advised that be found

no evidence of mold in Mr. Person's air conditioning ducts.

41. Mr. Person is a Florida citizen over the age of 55. See Attached Plaintiff's Exhibit B

(Affidavit and supporting documents of Harold Person with bank account and/or

driver's license information redacted)

Office of the Attorney General. Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 10 of 14

42. Another consumer, Betty Jo Wilson, contacted Vacuvent, Inc. in response to an

advertisement in the Lakeland Ledger Newspaper which offered to clean the air ducts

of an entire house for a total of$25.00 (i.e., up to five (5) vents).

43. Mrs. Wilson made an appointment with Vacuvent, Inc. for the advertised special;

however, when the technician arrived Mrs. Wilson was told that she needed

additional air conditioning services well in excess of the advertised special.

44. Although Mrs. Wilson declined most of the suggested additional services, she

nonetheless ended up agreeing to services in excess of the advertised special which

totaled approximately $2,500.00.

45. Moreover, Mrs. Wilson's subsequent itemized review of the charges on the invoice

for the additional charges invoice revealed that she had been charged for an

electrostatic filter which she specifically declined and that the itemized services

totaled less than the $2,500.00 cited under the total column in the invoice.

46. The Defendants failed to reimburse Mrs. Wilson for the charges on her contract for

services and/or products that she never ordered from the Defendants, after repeated

requests.

47. Mrs. Wilson is a Florida citizen over the age of 55. See Attached Plaintiffs Exhibit

C (Affidavit and supporting documents of Betty Jo Wilson with bank account and/or

driver' s license information redacted)

COUNT I

DECEPTIVE AND UNFAIR TRADE PRACTICES CHAPTER 501, PART II FLORIDA STATUTES

48. The Plaintiff adopts, incorporates herein and re-alleges paragraphs 1 through 44 as if

fully set forth hereinafter.

Office of the Attorney General, Department of Legal Affairs v. Coastal Environmental LLC. et. a!. Page II of 14

49. Chapter 50 1.204( 1 ), Florida Statutes, declares that unfair or deceptive acts or

practices in the conduct of any trade or commerce are unlawful.

50. The Florida Deceptive and Unfair Trade Practices Act, Chapter 501, Part II, Florida

Statutes, provides that "unfair methods of competition, unconscionable acts or

practices, and unfair or deceptive acts or practices in the conduct of any trade or

commerce are hereby declared unlawful."

51. The Defendants have violated, and/or will continue to violate, the Florida Deceptive

and Unfair Trade Practices Act, §501.201, Florida Statutes, by using deceptive and

unfair practices in the markets and sale of indoor air quality and air duct cleaning

services.

52. These above-described acts and practices of Defendants have injured and will likely

continue to injure and prejudice the public.

53. Unless the Defendants are permanently enjoined from engaging further in the acts and

practices complained of herein, the continued activities of the Defendants will result

in irreparable injury to the public for which there is no adequate remedy at law.

COUNT II

VIOLATIONS OF CHAPTER 501, PART IV, FLORIDA STATUTES (FLORIDA TELEMARKETING ACT)

51. The Plaintiff realleges, reavers, adopts and incorporates herein Paragraphs 1 through

50 above, as if fully set forth hereinafter, and further alleges, as follows:

52. Pursuant to Section 501.605 Fla. Stat., prior to doing business in the State of Florida,

commercial telephone sellers must obtain a license from the Florida Department of

Agriculture and Consumer Services. Doing business in this state includes either

Office of the Attorney General, Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 13 of 14

b. Violating Section 501.605(1), Florida Statues;

c. Violating Section 501.607(1), Florida Statutes;

d. Engaging in any business activity or operation involving or related to the

marketing and/or sale of markets indoor air quality and air duct cleaning

services;

e. Engaging in any business activity or operation involving telemarketing

without the required licenses for both commercial telephone sellers and

commercial telephone salespersons;

2. Award restitution in the amount of $48,103 .4 7 to all consumers who are shown to

have been injured in this action, pursuant to Section 501.206 (1) (c), Florida

Statutes.

3. Assess against the Defendants herein civil penalties in the amount of $10,000 for

each violation of Chapter 501 , Part II, Florida Statutes and $15,000.00 for each

act or practice found to be in violation of Section 501.13 77, Florida Statutes.

4. Order the permanent dissolution of COASTAL ENVIRONMENTAL LLC, d/b/a

V ACUVENT, V ACUVENT FRANCHISING, INC, HOME RESTORATIONS

AND REFURBISHMENT, INC., d/b/a V ACA VENT, and/or V ACUVENT, INC,

and any fictitious names registered and/or owned by COASTAL

ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACUVENT FRANCHISING,

INC, HOME RESTORATIONS AND REFURBISHMENT, INC., d/b/a

V ACA VENT, and/or V ACUVENT, INC.

5. Award reasonable attorneys' fees pursuant to F.S. 501 .2075.

Office of the Attorney General, Department of Legal Affairs v. Coastal Environmental LLC. et. al. Page 14 of 14

6. Grant temporary relief pursuant to F.S. 501.207.

7. Grant such other relief as this Honorable Court deems just and proper.

Dated this 28th day ofNovember, 2012.

Respectfully Submitted,

PAMELA JO BONDI A RNEY GENERAL

Office of the Attorney General Division of Economic Crimes 1515 North Flagler Drive, Suite 900 West Palm Beach, Florida 33405 Tel: 561-837-5000, Ext. 126 Fax: 561-837-5109

IN THE CIRCUIT COURT OF THE NINETEENTH JUDICIAL CIRCUIT IN AND FOR INDIAN RNER COUNTY FLORIDA

OFFICE OF THE ATTORNEY GENERAL, ) DEPARTMENT OF LEGAL AFFAIRS, ) STATE OF FLORIDA, )

) Plaintiff, )

) -vs- ) CASE NO.

) COASTAL ENVIRONMENTAL LLC, d/b/a ) VACUVENT, an active State ofFlorida corporation, ) V ACUVENT FRANCHISING, INC, an active State of ) Florida corporation, HOME RESTORATIONS AND ) REFURBISHMENT, INC., d/b/a V ACA VENT, an ) Active State of Florida corporation, V ACUVENT, INC., ) A dissolved State ofFlorida corporation, and ) DANIEL A. MCCUSKER, WILLIAM G. BROGNA ) AND CALVIN M. CAMBRIDGE, Individually, and as ) Managers, Owners, Officers and/or Directors of COASTAL ) ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACU- ) VENT FRANCHISING, INC, HOME RESTORATIONS ) AND REFURBISHMENT, INC., d/b/a V ACA VENT, ) And/or V ACUVENT, INC, )

. ) Defendants. ) _____________________________________ )

PLAINTIFF'S EXHIBIT A

IN THE CIRCUIT COURT OF THE NINETEENTH JUDICIAL CIRCUIT IN AND FOR INDIAN RIVER COUNTY FLORIDA

OFFICE OF THE ATTORNEY GENERAL, ) DEPARTMENT OF LEGAL AFFAIRS, ) STATE OF FLORIDA, )

) Plaintiff, )

) -vs- ) CASE NO.

) COASTAL ENVIRONMENTAL LLC, d/b/a ) VACUVENT, an active State of Florida corporation, ) VACUVENT FRANCHISING, INC, an active State of ) Florida corporation, HOME RESTORATIONS AND ) REFURBISHMENT, INC., d/b/a V ACA VENT, an ) Active State of Florida corporation, VACUVENT, INC., ) A dissolved State of Florida corporation, and ) DANIEL A. MCCUSKER, WILLIAM G. BROGNA ) AND CALVIN M. CAMBRIDGE, Individually, and as ) Managers, Owners, Officers and/or D irectors of COASTAL ) ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACU- ) VENT FRANCHISING, INC, HOME RESTORATIONS ) AND REFURBISHMENT, INC., d/b/a V ACA VENT, ) And/or V ACUVENT, INC, )

) Defendants. ) __________________________________ )

DETERMINATION OF PUBLIC INTEREST

COMES NOW, PAMELA JO BONDI, ATTORNEY GENERAL, STATE OF

FLORIDA and states the following:

1. Pursuantto Section 20.11, Florida Statutes, I am the head of the Department of Legal

Affairs, State of Florida ("Department").

2. In this matter, the Department seeks actual damages on behalf of one or more

consumers caused by an act or practice performed in violation of Chapter 501 , Part II, Florida

Statutes.

Office of the 11ttom_ey General. Department of Legal Affairs v. Coastal f:DYit:.9.!li;l:l~m!!l U<C~L§.L Page 2 of 2

3. I have reviewed this matter, and I have determined that an enforcement action serves

the public interc~s . Q A • • Dated: _Jp-fflvt.eA d~ JJ/oZJ_~--H(}:'_O~---

PAMELA JO-lfioNDI ATTORNEY GENERAL STATE OF FLORIDA

IN THE CIRCUIT COURT OF THE NINETEENTH JUDICIAL CIRCUIT IN AND FOR INDIAN RIVER COUNTY FLORIDA

OFFICE OF THE ATTORNEY GENERAL, ) DEPARTMENT OF LEGAL AFFAIRS, ) STATE OF FLORIDA, )

) Plaintiff, )

) -vs- ) CASE NO.

) COASTAL ENVIRONMENTAL LLC, d/b/a ) V ACUVENT, an active State of Florida corporation, ) V ACUVENT FRANCHISING, INC, an active State of ) Florida corporation, HOME RESTORATIONS AND ) REFURBISHMENT, INC., d/b/a V ACA VENT, an ) Active State of Florida corporation, VACUVENT, INC., ) A dissolved State of Florida corporation, and ) DANIEL A. MCCUSKER, WILLIAM G. BROGNA ) AND CALVIN M. CAMBRIDGE, Individually, and as ) Managers, Owners, Officers and/or Directors of COASTAL) ENVIRONMENTAL LLC, d/b/a VACUVENT, VACU- ) VENT FRANCHISING, INC, HOME RESTORATIONS ) AND REFURBISHMENT, INC., d/b/a V ACA VENT, ) And/or V ACUVENT, INC, )

) Defendants. ) ____________________________________ )

PLAINTIFF'S EXHIBIT B

STATE OF FLORIDA OFFICE OF THE ATTORNEY GENERAL PAM BONDI

IN RE: VA VUCENT FRANCHISING, INC; VACUVENT, INC.; AND HOME RESTORATIONS AND REFURBISHMENT, INC. D/B/A

VACAVENT

OAG FILE: Lll-3-1079

AFFIDAVIT

BEFORE ME, the undersigned authority, this day personally appeared:

NAME (Mr./Mrs./Ms.) Yh r. tJ A r o JJ (_u , ·f"Jersoh Print or type name

mn~ss_~+/H~I~S~~~· ~C~~~Y~r+1 ~~~J~---~~~j~·~S~f~.· ~z~l'~'·~·~~-~~-_j:"'--*l-"""'-3..._Jj-+-+~-'-'8:'--".3=-------- Date of Birth ______ _

TELEPHONE- Home ( J ~) &7.3 1-/J] Jk Work QA) ~ ;...J:{ 76,.s:Y EMAIL: Ncn·~ ""·no. v '~"'.J," r- @ !/J vn q, I, c. a=

to me well known, and who, after being duly sworn and deposed, upon his/her personal knowledge, states:

1. I have a complaint against ___ \.y.ft...,o....._.c~v,__~~c:=.......L.>b_.J,__+-, _.l.,._~h~-:c:........""=='-------­(person/ company name, address, and telephone)

2. I first learned of this person or company through (example - telephone, mail, newspaper ad)

ase attach the advertisemen , mailing piece or other documents received)

3. Prior to any salesperson discussing the matter with you, what services were you expecting to obtain and approximately how much did you believe those services were likely to cost you?

I (.&.J Q .s

Page 1 of3

IN RE: V ACUVENT FRANCIDSING, INC., et al. Lll-3-1079

4. Clearly and in detail, please state your complaint below (You may attach additional pages).

Describe events in the order in which they occurred, including the dates, times, and names of

individuals you dealt with. Include in this section a description of the goods, products or

services you purchased or rented or for which you were solicited, and describe in as much detail

as possible any statements or representations made to you regarding the goods or services. If

misrepresentations were made to you, please state them as specifically as you can.

Uo) vc'r\~.S c. Je,lhd 1 ~J.)J bo.d odor I;Qc•uti~~ol rep J~IJ me (\\1

{be d uc l.s roe I"C 'ro t1/d'j ;S b OtJ /J b e. t:ep Ja c.e J (j 3$~~ Job r: u \-\

l.J~"d;,. J!s~ ja.J. fall.c:J Info J.L, c:=/c:cJtaS·Ja!,kf'IJe:v <~hJ

1 •

kholl yc\C -J.L:

J

5. Did the company complete the services as agreed? Yes __ I No~

If no, Please describe what was not completed. ·p /<:11 v ~ , n d! ""E> p la, c-d 1 cL, b wo'r)l L~AUJn~, nCJ o.1y lh :ht.A.Ja bedY.aab?.S

6. I have paid $ ~'J b D to 1~~ c. ;,) v-= n ±, T h c_ in the form of . (Name of person or company)

c.l e c \J s (check, money order, cash, etc.) IMPORTANT: You must attach copies of front and back of checks, or any receipts showing proof of payment, if you are seeking a refund.)

Page 2 of3

IN RE: VACUVENT FRANCIDSING, INC., et al. tJ!il Lll-3-1079

7. I have received a full or partial refund in the amount of $-!:E..?">' ~ 5"6~ from

Vac,uk&nJ Inc. f'?'c {en-p r~·*on·s do'ne k~ e ·xc:..E?) (The company, your credit card company, etc. Please attach 1copies of these items.)

8. I have attached the following documents in support of my complaint: (Please refer to the Instruction Sheet to ensuresou have enclosed all necessary documents):

I senJ .,h.Ls "'J t<ae~,v< n..l-s · (,.ork ±a m"\, ef/e. Esp1n"l

J n u ~ s J, J 01 J c-1c '3 J> e u a / t & J TI1{P~ - V IV 1 .S 1 o b of Cj) e ~ v ) J,o h

/21 So<AL ~O<.?AJ. ., JJ~ lve.. $ GliLt!! )j:;lof!. l;./es L<'f)Cf(V!?tJ<,ec.,\,,.sl 33JfoJ

72bohe. (s&. t) kG"e> ,/. 771..

9. FURTHER AFFIANT SAYETH NAUGHT.

~ (Your Stgnature)

SWORN TO AND SUBSCRIBED BEFORE ME this } lo -I{ day of

.Apo \ · ,2oQ.

STATE OF :f\Dcj det COUNTY OF .St . LM_c_( e

My commission expires: Notary Public

(Print, type or stamp . commissioned name ofNotary Public)

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Licf#CAC1815655

Filter Size

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: ] Check # Call

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jcpiration Date on Card

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VacuVent 1627 US HWY 1 Ste 211

sebastian, FL 32958 800~664~5322

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HighA.ow Pressure__/_ Superheat ____ _ Subcooling ____ _ Cond Volts _ _ __ _ Cond Amps ____ _ Blwr Amps ______ _ RA Temp _SA Temp_ WB Temp_. oo Temp _ Flame Signal Gas Pre.ssure ___ _ Check Dralt

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Excel Air Conditioning

1610 SE Village Green Dr Port St Lucie, FL 34952 CAC18l4850 Office 772-340-7900

Name I Address

Harold Person 441 SW Cuny St Port St Lucie, FL 349S2

Desaiption

Replace supply plenum, Rebuild/Repair distribution boxes, 'Rcplace/Reammge ducts as m:a:ssary to achieve proper airflow.

SUIIllllCr Price $1,800.00 Winter Price $1,650.00

Qty Rate

Total

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7/22/2011 49

Project

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J. Seac.oas.t NATIONAL BANK

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02/14/2012 1419 $1,000 . 00

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02/27/2012 1426 $80.00

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02/28/2012 1429 $105 .00

~ ---BBB of Southeast Florida & the Caribbean 4411 Beacon Circle Ste 4 West Palm Beach, FL 33407

BBB. Tel : (561) 842- 1918 Fax: (561) 845-7234

August 30, 2011

Harold Person 441 SW Curry Street Port Saint Lucie, FL 34983

RE: Case # 90110581: Vacuvent Franchising, Inc.

BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.

BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.

If the company has contacted you in the interim, please notify BBB immediately.

If you wish to take your complaint further, you may want to try contacting the Division of Consumer services at 1-850-922-2966 or their website at www.800helpfla.com. You can also try the Attorney General at 1-850-414-3990 or their website www. myfloridalegal.com . . •

We apologize that we could not help you further in your matter.

Sincerely,

Customer Service Department

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IN THE CIRCUIT COURT OF THE NINETEENTH JUDICIAL CIRCUIT IN AND FOR INDIAN RIVER COUNTY FLORIDA

OFFICE OF THE ATTORNEY GENERAL, ) DEPARTMENT OF LEGAL AFFAIRS, ) STATE OF FLORIDA, )

) Plaintiff, )

) -vs- ) CASE NO.

) COASTAL ENVIRONMENTAL LLC, d/b/a ) VACUVENT, an active State of Florida corporation, ) V ACUVENT FRANCHISING, INC, an active State of ) Florida corporation, HOME RESTORATIONS AND ) REFURBISHMENT, INC., d/b/a VACAVENT, an ) Active State of Florida corporation, VACUVENT, INC., ) A dissolved State of Florida corporation, and ) DANIEL A. MCCUSKER, WILLIAM G. BROGNA ) AND CALVIN M. CAMBRIDGE, Individually, and as ) Managers, Owners, Officers and/or Directors of COASTAL ) ENVIRONMENTAL LLC, d/b/a V ACUVENT, V ACU- ) VENT FRANCHISING, INC, HOME RESTORATIONS ) AND REFURBISHMENT, INC., d/b/a V ACA VENT, ) And/or V ACUVENT, INC, )

) Defendants. ) ____________________________________ )

PLAINTIFF'S EXHIBIT C

STATE OF FLORIDA OFFICE OF THE ATTORNEY GENERAL PAM BONDI

INRE: VAVUCENTFRANCHISING,INC; VACUVENT,IN.C . .;AND ... ·~ ·· -· ·· ·· ·----. HOME RESTORATIONS AND REFURBISHMENT,.INC. :DJB/A··-,,,.:.: . :.; ~~ ·::·;-:-: ··;

VACAVENT

OAG FILE: Lll-3-1079

AFFIDAVIT

BEFORE ME, the undersigned authority, this day personally appeared:

NAME (Mr./Mrs./Ms.) /3Jf y Ji [,0/50!1 Print or type name

ADDRESS fii_(;j_ J-/ac/(j {jp{)je_llflri tlvt{Jtf1 [l JJJJ()

------------- DateofBirth h --J~/J~ TELEPHONE -Home cJf£1) /):33--- a63J EMAIL: c/dw//50(}@ Q{)/.Com

Work('--_)-------

to me well known, and who, after being duly sworn and deposed, upon his/her personal knowledge, states:

1. I have a complaint against ..... h.....,!J...._.l/. ..... 'l_,_i!t_..,C:~Il ....... /~-------------­(personl company name, address, and telephone)

/W:17 tLS flwy I Jf:c . J/11 Sdxof1au, r2 3:195f

2. I first learned of this person or company through (example- telephone, mail, newspaper ad)

[he LaidanJ Ledger (leWSfkl!er

(Please attach the advertisement, mailing piece or other docwnents received)

3. Prior to any salesperson discussing the matter with you, what services were you expecting to obtain and approximately how much did you believe those services were likely to cost you?

11!! O;r d!Jc/s Ia be c/eQf2ed 10 Come t;r 1/1500

Pagelof3

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"SAFE UNIQUE AIR DUCT CLEANING PROCESS" HELPS REMOVE& PREVENT: DIRT • DUST • SOOT· DUST MITES • MOLD SPORES • POLLEN • BACTERIA

HELPS MAINTAIN & IMPROVE ENERGY EFFICIENCY

Time

VacuVent 1627 US HWY 1 Ste 211

Sebastian, FL 32958

~00-664-5322

FREE PHONE ESTIMATES

Advertising

Technician

J.e_q~,vl Indoor Air Quality Specialist

Lie# CAC1815655 Day SeNice Date

PHONE: 800-664-5322

Filt~r Size

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TREATMENT INHIBITOR

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There are no warranties written or [ l DRYER DUCT

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implied with our services. There is a 1~[~]:......;_;A,;.;..IR~H.:....:A.:....:N~D-=L-=E.:....:R...:C:;.;;L:;;:E;;..A.;;..N.;;..IN....;.G.::....... _______ -+-$-----+$--l-----l lifetime limited manufacturer's [ ] DRAIN LINE CLEANING

warranty on filters. [ ] COIL CLEANING

Method of Payment

[ ] Check #

[ 1 CONDENSER COIL CLEANIN.G

[ ] ULTRA VIOLET LIGHT

[ 1 MasterCard [ 1 Visa [ 1 American Express [ ] Discover SUB TOTAL $

card Number SALES TAX $ $

Expiration Date Name on Card

Credit Card Signature

Comments

TOTAL $

Customer

Signature----------- ----­/have read & fully understand & agree to the price & to have the services performed

~as the technician who petjormed your servic~profess[on.9.!_!qg~[.ff}Of!~1. __ ....... .. _ ... __ . ....... ... . .. Ll.~~~.-- .J..l!'J() Wol!f_rj_J.QU recomm_f!._nd u~_to faf7}_ifY.._~frie!J..ds? --------· .. .. .. _ .. . .. .. _ .. . ___ .. ... LJ)'e_~ ... Ll.~~ May we enroll you in our proactive preventative maintenance program? This program includes cleaning your vents and ducts, air handler, col/ and drain line vaccuuming your dryer duct, and applying sanitizer once a year.

offered at the discounted rate of$ per ear [ ] Yes [ ] No

TIPPING IS PROHIBITEQ

Technician - ------- Customer Signature--------- - - ­Please sign after comp/9/ing survey

INHIBITOR Have you ever worried about the antimicrobial products that you use? Sure they do the job but are they toxic? Are they suitable for use around children} pets, the chemically-sensitive or the elderly? · Are they environmentally re~ponsible ft sustainqble?

Our Botanical inhibitor is the answer to these questions. It's About Thyme. 1M

Our Product is a world recognized leader in next· generation botanical antimicrobial technology. The Active Ingredient is a highly specialized Thyme Oil that has been specially grown & blended to exacting specifications which have been advancing for years now.

How can our Inhibitor work yet be less toxic than vinegar? . In nature, plants produce germ-killing 'essential oils' to protect themselves ·from invading microbes} similar to how our bodies produce antibodies for our protection. Our Inhibitor is a revolutionary blend of these antimicrobial extracts, particularly from the herb Thyme1 and achieves remarkable Efficacy & Safety profiles ... without using any traditional synthetic chemicals like ammonia or chlorine.

Td put it simply, it is a 'plant immune system' in a bottle.

Over 5,000 years of history shows that microbes do not build up a tolerance or resistance to the antimicrobial action of essential oils. The concentrations of essential oils required to kill microbes have not changed during this entire period. On the other hand, current germ killing practices have lead to highly resistant organisms, which require stronger, more toxic chemicals and increasingly complicated disinfecting procedures ... in just 60 years.

Our Inhibitor's groundbreaking botanical technology is proven to kill over 99.99% of bacteria & surpasses the U.S. Environmental Protection Agency's efficacy requirements for broad spectrum hospital disinfectants.

We have all seen the recent media coverage on 'superbugs' or germs that are .now resistant to our strongest antibiotics. If this trend continues and if the way we control germs isn't improved} infections that were once considered minor may become fatal. The time for change is now ft our Inhibitor is the sensible alternative.

On the environmental front1 our Inhibitor is a leading, sustainable disinfectant that is botanical in composition is going to be environmentally-friendly. Originally, EPA regulations were not set up to allow for botanical disinfectants because none existed and disinfectants were by definition poisonous. So again, it has blazed the trail.

rhe U.S. Environmental Protection Agency's mandate is to protect human health ft the environment. Therefore, all disinfectants must be thoroughly reviewed by the EPA as a normal component of registration which includes reviewing the impact the product may have on the:

Environment Wildlife and Aquatic Organisms Plant & Non· Target Insects

)ur Inhibitor has also been certified by the Environmenal Choice Ecologo Program which is North America's leading 'enchmark of environmentally-responsible products and services. Their mission is to encourage the supply of )roducts and services that are more environmentally responsible an~ to help organizations and consumers buy treen.

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